Customer Reviews for U-Haul of Albany

From checking in to checking out, everything about my experience at U-Haul in Albany, GA was top notch. I never had to wait, the truck was very clean and in great condition. The staff was always friendly and helpful. I will definitely used U-Haul in Albany, GA again, and will recommend to friends. Thank you, staff at U-Haul Albany for going "above and beyond," for your friendliness, for your quick service and for keeping your vehicles well maintained and VERY CLEAN!!

The computer issues U-Haul had caused some issues but overall, things were ok. U-Haul needs to set up dumpsters at their locations. Charge customers $20 to use them and I am sure they would be money makers

I don't know if the 'crank jack' for connecting and disconnecting task would create more risk of damage to towing vehicles, but it would make it easier for people to perform this task.

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

Returning the truck was quick and easy also

Better friendly customer service but other wise ok.

Please provide equipment that is accurate. There was a problem with my return mileage use. I would like to request an inquiry. I was charged for 31 miles. Please check my rental history. The mileage has never been over 18 miles. This was a church rental event. I have all my final receipts. Please advise. I am disappointed in U-Haul Albany, GA.

The customer service rep Courtney was awesome

Keep up the good work.

I have no idea who Clarissa is or why she's using my contact info for her account, but she did this TWICE and I reported this TWICE and I am SUPER annoyed. I don't even live in Georgia but I shouldn't expect anything less out of UHAUL.

This was the worst experience I've ever had in a move. It was the first time I've used the U-Boxes and I would tell anyone who asks, not to go this route. The onset of the process was great. I enjoyed loading and delivering my boxes to the U-Haul center in Albany, GA. Then it went down hill from the time I began the process of having them moved to their final location. The U-Haul store in N. Charleston did not communicate with me very well. They left a voicemail and I tried four times to reach them via phone with no success over an eight-day period. Each time I called, I waited 20-25 mins before speaking to someone at a call center who had no idea why they N. Charleston store called me. Despite making the delivery arraignments with the call center, I thought I would stop at the store to see if everything was good to go on their end. When I got the store, nothing in their notes matched what I'd established with the call center. Once we got that straight, I thought we'd be good. However, when I arrived to pick up my U-boxes, no one at the store knew I was coming nor did they have them ready for transport. I was talked into having them delivered but still experience a lack of communication at the onset. As we began to unload the U-boxes, several items were damaged. At the end of unloading, I was dumbfounded by the damage. In the last 20 years, I've moved 11 times and never experienced a similar amount of damage. I will never use this process again.

Better customer service! Need to hire new people

Customer service was very good.

Mr. Audie Trice was Awesome......Thank You Sir for Your assistance... V.Howell

I visited this location twice. Both times they were very busy and only had one lady working...While she did her very best to assist each customer, she definitely needed some help. And as a result of the long wait, I was advised that I still had to return the trailer at the time of my reservation, in which it was an hour later when I left with the trailer.

Have two people there during mornings. The rep that helped me was great but she was doing ten things at once it looked overwhelming. I waited patiently as she was going back and forth and politely told her to take her time I have no issue waiting. Her name was Ann I do not remember her last name but she was a great person. She is why I gave 5 star rating.

Make sure the u hauls are able to crank and drive cause the u hauls need to be keep well maintained under the hood as well.

The equipment that was rented was not in the back of the truck. I had to return later that evening. I should have checked prior to leaving.

The drop off store was very inviting and clean. Looked like a reputable establishment.

Rats destroyed my furniture

Great employees that seem to care. I'd recommend to everyone I know.

My experience was great. Long wait on the phone.

The check in after hours experience was horrible. The web site did not take my location accurately, when I called I could not get a rep on the phone it was dangerous and locating the key drop was impossible at night. That process needs to be revamped

The staff was knowledgeable and professional

When someone returns equipment check it in immediately so that you will not charge them for another day they didn't use. Properly distribute staff and responsibilities so mix ups are reduced. Respond to and work with customers more efficiently.

First issue I was doing a mobile check-in to pick up my truck at 7am. The instructions say go to the Right side of the building to a black box and put in a code for the key. BUT, THERE IS NO BLACK BOX ON THE BUILDING! Second, I look around for a local number, an on call person, etc to no avail. I call uhaul and the automated system says wait time is 2 minutes well I waited 17 minutes the first call and 40 minutes the second call. Only to be told I would have to wait until 9 to get the truck. I already had the movers at my mom house at 7am to move her furniture so they are already on the clock but I have a 2 hour wait in an area riddled with prostitution and drug dealing. I did not feel safe at all. The young lady get there and she gives me the keys l leave. 3rd the air does not work in the truck, in the middle of summer in southwest GA. In albany Ga. I was soak and wet from sweat all day long riding in that heat box and the brakes have too much air in the lines. This has been a horrible experience. I will never rent from uhaul again. I was not given an apology compensated for my rental or anything. The young lady simply stated I don't know why they keep allowing people to do the mobile check-in someone took our black box. I will definitely be utilizing penske from now on they keep their trucks up. From the customer service to the equipment uhaul SUCK! There definitely should be an emergency on call number for situations like this. You wasted my time and my money.

The staff guy was ok, just not overly friendly like we expect in the south.

I attempted to call the customer service line on several occasions. I was on hold for 15 min on one call. 30 min on another call and 10 mins on my last call. It would have be nice to be able to speak to a person rather than assume things. I wanted to get truck a day earlier at 10:00 AM and I would have needed to speak with someone on Thursday rather than Friday morning

I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

Continue the excellent customer services

when i reserved with uhaul, i requested a pick up time of 7:30 am. Reserving this time would require me to use my mobile device to pick up vechicle. I arrived at this location and was unable to pick up vehicle and was advised i would have to wait until 9:00 am. I never received a phone call or email advising me that the pick up time I selected was not available. This was a huge inconvenience to me, and delayed all of my plans by almost 2 hours.

Continue to allow people to make reservation in the store and not on line.

Audie was professional and friendly and always helpful!

Your employees was very unprofessional and manger didn't do nothing at all im very upset they took money out my account that I didn't have it was my rent money I been crying for days hoping and praying I didn't get put out but I no it a God

If you will please, adjust the tail gate on the 6' x 12' open trailer to open down to a lower angle. This will enable me to use my 7' ramp without it slipping on the tail gate and I will be able to position my ramp to the floor of trailer. The other 6' x 12' open trailer with ramp is not suitable for my needs.

The store is well stocked with needed supplies and clean.

The customer service from humans was outstanding. The reservation process online was horrible. My reservation was double booked, location changes which were not right, etc. Do better

Even though I filled out everything on the app, I still had to provide most of the information again. Not very helpful

Have more service providers open. Helper seemed spread thin at 10 am by himself

I am very pleased with the service at this location. Mr Audie Trice was very pleasant, accommodating and honest. A word of caution, best return rented truck while there's still daylight.

Uhaul is quick to take the $60 out of a debit account but it needs to refund the remaining balance just as quickly as it takes it out. Its been two days and i still have not received a refund

Not charge me over 500.00 for The truck key that was inside the truck. It wasn't lost it was on the console of the rental truck.

Hire people who know and understand rental and return Procedures..... someone who does not overcharge the customers for rentals that were turned in early.

Drop off worked out, some what. Pick-up was ridiculous.

Super helpful and awesome!

I rent a trailer from here 1-2 times a month and the staff is always helpful and on top of everything. The equipment is always in good condition and clean for the most part. I will continue to do business with them.

Nothing. Everything went great. People where friendly. I have no complaints. I will be using the company again in the future. Thanks.

The counter clerks were standing gossiping I was the only customer in the store I was told by on of the two clerks while I was standing there it would be a while before she could enter the truck I brought back into the system and give me a receipt. Very rude and unprofessional.

Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

great customer service !!

Excellent customer services!

Angela was amazing. She was very knowledgeable and down to earth.

Everything was ok accept for the customer service,that lady was very rude and unfriendly

I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Great customer service.

N/A

Very easy, costumer service is excellent

I will refer UHaul representatives to anyone. The service was excellent.

great convient and friendly

Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Very polite staff

Great service

Very polite staff.

The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Professional and courteous staff. Excellent customer service.

Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

They was very nice and helpful

All Good

I was pleased with my service and storage

I have never rented a storage unit at this facility. Stop sending me emails.

The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.

Never used storage facility. Reserved but ultimately did not need.

Awesome Service!

I was very pleased with the storage Facility. The plan was great also.

The fellas there are super nice and helpful

Great customer service. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

There were a lot of roaches. But other than that, it was great!

Customer Representative was very helpful and knowledgeable. l was impressed!

There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

Very pleasant personnel. Facility was very clean. Would recommend.

Very helpful excellent services

This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

Very Clean & Great Customer Service .

Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.

I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!