Customer Reviews for U-Haul of Albany

Rating:

5.0

Nothing

Rating:

1.0

The associate Rogar, attempted to cheat me out of my money. I'd already asked for and paid for an appliance dolly. After the transaction, he stated that there was a dolly already in the 15" truck in a blatant attempt to scheme me out of extra money. I reiterated that I requested an appliance dolly. He reluctantly went to the back to provide one. His attitude towards me as a customer was extremely poor and something should definitely be done about this. I'm certain this isn't the first complaint on him and it won't be the last if he continues to treat paying customers this way. AND once I turned the truck back into this location after hours, the website wasn't able to find my location to utilize the online mobile return feature. Which caused me to have a $20 so called convenience fee added onto my bill. Highway robbery. This location is trash at best. Use at your own risk and watch out for Rogar. He will cheat you.

Rating:

4.0

My experience was on target. I have no complaints. Thanks for the professionalism.

Rating:

5.0

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

Rating:

5.0

Good fast service and the truck performed well

Rating:

1.0

I've used this location twice. Both times I had issues with GM opening the doors late, up to 10 mins. Yesterday, the building was locked up as though it was closed when I attempted to return my rental, around 3p. When an employee showed up, we were informed the GM disappeared. After getting a number from him to file a complaint, I was informed by the Customer Service rep that the GM had “just quit”. Regarding the vehicle I was provided, by that same GM, it was not cleaned prior to being assigned to me. There were mud spots on the mirrors and the ash tray was full of old cigarette butts and ashes. Due to the yesterday's circumstances around the GM's departure, I am having trouble obtaining a receipt. My rental was for business purposes so I need of a receipt ASAP.

Rating:

3.0

The customer service agent was not well-versed on the return policy of the vehicle as a result I was charge for an extra day I would suggest just a little more proper training and education

Rating:

5.0

Na

Rating:

1.0

If a customer didn't get a dolly it should be removed automatically and a customer shouldn't still be charged

Rating:

1.0

Crooks! Firstly I get there it took forever to get my car granted the gentleman was by himself. The truck is in terrible need of maintenance get in and check engine light was on. Truck swaying while driving. Then when I bring it back it took forever for someone to come out and take the vehicle back and the guy had the nerve to have an attitude with me. Very dissatisfied with this experience.

Rating:

5.0

The website states that this location opens for business at 5 a.m. However, the hours posted on the front door has it opening for business at 7 a.m., which is what time the manager opened. With regards to opening, customers may get confused or frustrated with the discrepancy with the hours.

Rating:

5.0

Mr. Trice was excellent

Rating:

5.0

The Gm there needs more help. He was the only one at the front counter/doing uboxes/hooking up trailers.

Rating:

3.0

I ordered a pick up truck they gave me a moving truck I cancelled it suppose 2 got a new pick up after I reordered they still gave me a van I think the company can do better if everyone is on the same accord the Uhaul main # give u to a different place and the where I got my truck was one person and was a slow process then had trouble getting an extension I couldn't get a trade at a place that had pick ups so I'm kinda pissed on that as well as two different prices from online and the actual place

Rating:

4.0

Truck was clean but tires needed balancing and the front end was poorly aligned. Truck shook at highway speeds.

Rating:

3.0

Put lights in back of building to dark back there.

Rating:

2.0

Y'all gave me one price but charged a hole nother price that wasn't discussed.i was way overcharged an they never tried to call me to notify me that my bill went way over the amount they quoted me.im very disappointed.

Rating:

1.0

Do a walk-around prior to leaving. Customer service and or Senior Management should review this operation this site damages U-Hauls professional reputation. there's a take it or leave it attitude at this site not at all customer Centric

Rating:

4.0

N/A

Rating:

2.0

Have more than one person working at a time.

Rating:

1.0

Had to call several times to ask them to close the account. Never answers the phone

Rating:

4.0

Make sure they have everything they requested. I needed a hand truck big enough to move appliances and the truck only had a standard one in it. It was inconvenience because I had to go all the way back to the store to get one.

Rating:

3.0

Leak in uhaul , damaged my furniture.

Rating:

1.0

The employee waiting on customers kept complaining about how tired he was because he worked 2 jobs. I reserved a small trailer on line but when I got there I wanted to look at them to make sure it would be big enough. We arrived at 4:45. We waited for our turn with 2 ahead of us. We got to our turn and requested to look at the trailers. We decided to upgrade so one employee tried to help but couldn't . We were told the file was corrupt and they had to start over. 3 customers that came in behind us were done before we were. The other employee said he would redo our order and kept helping the other customers. He apologized by saying it was the computers fault. But he was steady doing other things. After an hour we finally got a trailer. Please train your employees on customer service and how to use your computer system.

Rating:

5.0

Staff was very professional friendly and helpful.

Rating:

3.0

Have correct requested equipment

Rating:

5.0

Need more than one employee to assist with the number of customers.

Rating:

1.0

Better customer service!

Rating:

4.0

Customer service was very efficient and helpful

Rating:

5.0

No comments

Rating:

5.0

Clean equipment

Rating:

5.0

The only problem we had was getting further behind in the move because my son had to come get the card for payment even though I'd already given the lady the number and expiration date. I was told all my son would need was his license so that was an aggravation but other than that it was a very good experience.

Rating:

2.0

Improve the information that is given to customers. I was told that I didn't owe any additional monies for my rental & now I find that I do. I reserved a rental another time priortothis one and after reaching a closed store and doing numerous searches in other locations to rent a truck, was told since my reservation wasn't honored I would receive $50 in the mail for my time and aggravation of having to endure all this and ended up going back to the same store once they opened five hours later for a truck rental and I still haven't received it. Is this a false guarantee or what?

Rating:

5.0

Ann Calloway is the best. Great customer service 👏.

Rating:

5.0

All staff members at this location were friendly and helpful.

Rating:

5.0

Great experience!

Rating:

5.0

N/A

Rating:

3.0

It is located in a drug infested/homeless area. A person could be mugged/robbed/killed while trying to complete return information at the U Haul site in the U Haul vehicle or in one's car at this location. I returned the U Haul truck with a halft a tank of gas, but I was not compensated for the one-fourth of a tankl overage. HOwever, if I did not return the U Haul truck with at least on-fourth of a tank of gas, I would be charged for it. On December 28, 2020, I had asked the gentleman working that day why I do not receive reimbursement for the extra amount of gas in the U Haul truck. He just said I do not receive money for any gas over the one-fourth required amount. Virginia Lewis

Rating:

5.0

All good

Rating:

4.0

The truck wouldn't start after we packed up, called for assistance but never received any. Someone jumped us off

Rating:

5.0

Nothing. Excellent service in Albany and in Kennesaw.

Rating:

1.0

I am a older lady and I was unaware that if I do use my phone to do the self service check I will be charged a extra day. I returned the uhaul and the key around 530 pm that same day but was chart for an extra day. I only use the uhaul one day.

Rating:

5.0

Need more workers like the ones that is there

Rating:

4.0

The van was not clean and tge service light was on for a needed oil change. Otherwise I always use this location because the agents are courteous and friendly.

Rating:

5.0

Quick and easy experience

Rating:

4.0

Offer discounts lol

Rating:

5.0

Get more pickup trucks

Rating:

5.0

Very helpful

Rating:

5.0

Outstanding job keep up the good work

Rating:

5.0

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

Rating:

5.0

Everyone at this location was very kind and professional.

Rating:

5.0

Saw no immediate need for improvement. Excellent Customer!

Rating:

2.0

The inside of the truck was very sticky and burnt oil bad

Rating:

5.0

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Rating:

5.0

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

Rating:

2.0

Rats destroyed my furniture

Rating:

2.0

I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

Rating:

5.0

Audie was professional and friendly and always helpful!

Rating:

4.0

The store is well stocked with needed supplies and clean.

Rating:

3.0

Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

Rating:

5.0

I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Rating:

5.0

Great customer service.

Rating:

5.0

N/A

Rating:

5.0

Very easy, costumer service is excellent

Rating:

5.0

I will refer UHaul representatives to anyone. The service was excellent.

Rating:

4.0

great convient and friendly

Rating:

1.0

Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Rating:

5.0

Very polite staff

Rating:

4.0

Great service

Rating:

5.0

Very polite staff.

Rating:

1.0

The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Rating:

5.0

Professional and courteous staff. Excellent customer service.

Rating:

5.0

Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

Rating:

5.0

They was very nice and helpful

Rating:

4.0

All Good

Rating:

5.0

I was pleased with my service and storage

Rating:

1.0

I have never rented a storage unit at this facility. Stop sending me emails.

Rating:

1.0

The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.

Rating:

5.0

Never used storage facility. Reserved but ultimately did not need.

Rating:

5.0

Awesome Service!

Rating:

5.0

I was very pleased with the storage Facility. The plan was great also.

Rating:

5.0

The fellas there are super nice and helpful

Rating:

5.0

Great customer service. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

Rating:

4.0

There were a lot of roaches. But other than that, it was great!

Rating:

5.0

Customer Representative was very helpful and knowledgeable. l was impressed!

Rating:

3.0

There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

Rating:

5.0

Very pleasant personnel. Facility was very clean. Would recommend.

Rating:

5.0

Very helpful excellent services

Rating:

2.0

This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

Rating:

4.0

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

Rating:

3.0

Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

Rating:

5.0

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

Rating:

3.0

Very Clean & Great Customer Service .

Rating:

1.0

Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

Rating:

3.0

It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.