Customer Reviews for U-Haul of Albany

3,532 reviews

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701
(@ Slappey Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Post on website or let the customer know they need a major credit card and not a debit card to purchase a rental from uhaul when reserving reservation I'm glad I had a credit card all of my transactions are threw my debit card over all great services thank you

helen B. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Shon H. 
Rating:
3.0

Don't charge extra day if a little late returning vehicle.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

Juanita P. 
Rating:
5.0

Customer did not leave a comment.

Trevor L. 
Rating:
3.0

Was a little confused on where to enter/leave the truck and stood in the store for about 10 minutes without any sign of an employee. Finally went outside and found the employee - all was good then.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

willie B. 
Rating:
2.0

The left tie down strap on the Tow Dolly was extremely frayed and worn,was told it would have to be replaced on its return. Sat by the side of the road for three and a half hours waiting for a tire service that was only 27 miles from my breakdown location. I'm done with Uhaul.

Richard W. 
Rating:
5.0

Keep the same team you already have.

James G. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Nice

ELVIS V. 
Rating:
1.0

Charged me after I put $20 in gas in and it was on 1/4. Sales man verified and everything. I will never recommend this place again.

Sierra C. 
Rating:
5.0

Customer did not leave a comment.

Erica W. 
Rating:
4.0

Customer did not leave a comment.

Eva S. 
Rating:
5.0

Customer did not leave a comment.

Mellisse W. 
Rating:
5.0

Customer did not leave a comment.

Casey C. 
Rating:
1.0

Customer did not leave a comment.

Kenneth L. 
Rating:
1.0

Albany Ga uhaul is unprofessional

Davarrio W. 
Rating:
1.0

The manager was eager to work with the white customers but had the black customers waiting. Even with the store being ran by black people. Was nice and calm with the whites and rude and nonchalant with the blacks. I've seen this on multiple occasions.

Tiana S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
3.0

N/a

Oliver W. 
Rating:
5.0

Customer did not leave a comment.

Byron P. 
Rating:
5.0

The staff was very professional and helpful. They provided a friendly atmosphere. They were very attentive to my needs and completed everything in a timely manner.

Esley B. 
Rating:
4.0

Helpful and convenient

James W. 
Rating:
3.0

The van was perfect. However, checking in and out was unnecessarily complicated. While the people were friendly, their phones/computers didn't work. Couldn't process my credit card. First van didn't work, but we didn't get a new contract on the next van so there was a lot of confusion when we returned it. There were a couple of things we were supposed to have done that no one ever told us to do like bring cash. All of this consumed a lot of our time when we needed to get loaded to get on the road.

bonnie J. 
Rating:
5.0

Customer did not leave a comment.

Jwana W. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Heather P. 
Rating:
4.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Thank you for being open on Easter and for having staff that were pleasant while sacrificing their holiday.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
3.0

Customer did not leave a comment.

Yolanda S. 
Rating:
4.0

It would have been a pleasant experience until 5 hours after returning the truck yall decide to reach out to my friends and family informing them that I haven't returned your vehicle and how "you just want your equipment back" Only later to realize that the proper checkin wasn't performed and you do have the truck. Unacceptable.

Christy J. 
Rating:
5.0

Customer did not leave a comment.

Jonathon J. 
Rating:
5.0

Customer did not leave a comment.

Joelynn H. 
Rating:
5.0

Great customer service. Rachel was excellent

Jan P. 
Rating:
1.0

I can't understand why I would have to put a two hundred dollar cash deposit on a truck that was rented with a major credit card. Then turned out a employee used the truck prior to me and they tried to charge me for it. I had to contact customer service which was another hour on the phone to settle my bill. Only had the truck forty minutes and wen less than 7 miles. Manager explained that they had been having a lot of theft, well unfortunately I don't think everyone should have to suffer for it. Customer service was good but policy is trash

Renay W. 
Rating:
5.0

Customer did not leave a comment.

Katlyn S. 
Rating:
5.0

Customer did not leave a comment.

TORRENCE I. 
Rating:
1.0

Not helpful at all, had to call dispatch multiple times to resolve issues. They said noted the contract. But these people had no clue.. Drove from NC to Georgia. Returned the truck but needed the trailer transfered back to NC. Their solution was drive truck back to NC get trailer and return both to Georgia.

Keith W. 
Rating:
2.0

Keep to your price if it's 19 dollars a day keep it that way don't charge someone 79 dollars for something that's not advertised trucked smelled bad and windows were broken

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

I am a dentist w 50 years of practice… Customer service is the key to success for any business.. I can tell you that this store has great customer service and I really appreciated their helpful attitude..From walking in the door to returning the rental this AM.. They were wonderful// So please compliment them as a team / I already have and could mention individual names but they said speak of them as a team…… that's the way any successful business runs .. as a team …. Thank you

LUTHER P. 
Rating:
5.0

PLEASE READ!!!!! People often write negative reviews so when I do have a positive experience I try my best to share that with others!!! Terrance was extremely helpful and willing to go the extra mile to ensure my rental contract was correct he had excellent customer service! The other two young ladies were extremely helpful, nice and knowledgeable about Uhaul policy! Would Definitely use this location again!

Christina F. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
4.0

Truck need servicing

DEBORAH H. 
Rating:
4.0

Customer did not leave a comment.

Leslie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany D. 
Rating:
5.0

Customer did not leave a comment.

LLEWELLYN P. 
Rating:
5.0

Customer did not leave a comment.

Keyshonda P. 
Rating:
5.0

Great Staff

Chantay H. 
Rating:
4.0

I placed my order thru your corporate phone number. The closest trailer was abou 30 minutes away. When I was about 5 minutes from pickup I got a call from Cloe apologizing that the trailer hadn't been returned yet. Cloe went over the top finding one at a location that was closed on Sunday that could be picked up by U haul staff. Cloe was amazing to get it done and not just say Sorry it's not available. It turned what could have been a bad experience into a great one. Thank you Cloe.

craig C. 
Rating:
5.0

Customer did not leave a comment.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

Reginald L. 
Rating:
3.0

Customer did not leave a comment.

Mike C. 
Rating:
1.0

Rude workers at Albany location and I wa overcharged.

DARYELLE P. 
Rating:
3.0

Customer did not leave a comment.

Lila W. 
Rating:
1.0

Truck had bugs everywhere. I was charged for two dollys incorrectly, was told they didn't have any $7 dollys but it was one inside the truck meaning a walk through was not done. I was charge for a $7 dolly and a $10 dolly twice with no refund. Horrible service.

Daryelle P. 
Rating:
5.0

Always satisfied & happy renting from that location. Thank you so much!

ERNEST S. 
Rating:
1.0

My reservation was not kept I waited almost an hour even though I did my order online they gave me a truck with no gas in it as well terrible experience!!!!

Ariel M. 
Rating:
5.0

Customer did not leave a comment.

Robyn S. 
Rating:
5.0

Keep up the good work

JOANNA B. 
Rating:
5.0

Customer did not leave a comment.

rachel C. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Very friendly staff who greeted us as soon as we pulled up to return the rental!

Shaeyna B. 
Rating:
5.0

The question came up about the maximum weight load and empty weight… I was about to give up when I found it. It was easy to find less technical ratings like “one room house/2 toon apartment” of course, we didn't come close to even half capacity… but Gross weight is what truck drivers are looking for.

Linda A. 
Rating:
5.0

The staff was very helpful and easy to work with I will rent from them again

Walter B. 
Rating:
5.0

Short staffed. Transactions take a long time. This location has a great store but the rental process takes time and the place is busy. I would rather go to a smaller rental location as the service is quicker. I was stuck with this location due to the availability of the trailer I wanted.

Karen M. 
Rating:
4.0

After checking in I was told by the cleaning person while she moped the back of the truck (no debris just dust and mud she claimed Which I didn't see and we was on grass) Tnen she stated I couldn't claimed it was clean in the back because I didn't check it. She was right. However Whe checking the miles and gas level the salesperson should have a complete walk around of the truck onless one is an experience rental we can't no to inspect the back. For a fact the cab wasn't clean. It didn't bother me only her.

TERRY P. 
Rating:
4.0

Customer did not leave a comment.

Felicia C. 
Rating:
5.0

Great staff, knowledgeable and very helpful

WILL S. 
Rating:
5.0

Customer did not leave a comment.

Leshontaye W. 
Rating:
5.0

Get more staff to help out in the inside as a representative, cashier or what ever you call your staff at the front desk.

Chassidy J. 
Rating:
5.0

Service and staff were great 2nd time renting there and will again. Bert Ashley

Bertran A. 
Rating:
1.0

The website wouldn't allow me to return the trailer I had rented. I called and sat on hold for forever and finally got it to work with the U-Haul app. Then it tries to get me to pay twice for the same rental. Very disappointed

kaleb A. 
Rating:
3.0

WE DID A DROP OFF ON A SUNDAY WHEN THIS FACILITY WAS CLOSED , THERE WAS SO MUCH EQUIPMENT AND TRAFFIC FROM OTHER CUSTOMERS EITHER DROPPING OFF OR PICKING UP , WE BARELEY HAD ROOM TO GET ONTO THE PROPERTY . THERE WAS A ANOTHER LOCATION JUST OFF OF EAST OGLETHORPE LITERALLY RIGHT ACROSS THE STREET FROM OUR STORAGE UNIT WITH A HUGE LOT WITH ONLY 2PCS OF EQUIPMENT ,, WE HAD TO TRAVEL AND EXTRA 10 MILES ACROSS TOWN AND PAY THE ADDITIONAL MILAGE . TOO ADD TO THE ISSUE THERE WERE TECHNICAL DIFFICULTIES WITH CONNECTION FOR CHECK IN ON MY CELL, WHEN YOU CALL THE PROMTED # LISTED FOR ISUUES , THERE WAS ONLY A RECORDING THAT THERE WERE TECHNICAL DIFFICULTIES AS WELL , WHEN I WAS ABLE TO OBTAIAN ANOTHER # OFF THEWEB SITE I FINNALLY WAS ABLE TO SPEAK W/ A 3RD PARTY REPRESENTATIVE WHO TOLD ME THAT HE WOULD NOTE WE WERENT ABLE TO CHECK IN ON MOBILE AND KEY WAS DROPPED , THIS WAS NOW @ 8AM AND WE WOULD BE CHARGES FOR AN ADDITIONAL DAY . OR WE COULD CALL THIS MORNING AND THERE WOULD BE A 20 $ CHARGE ADDED FOR CONVIENINCE ( FOR WHO IM NOT SURE ) I HAVE SENT SOMEONE BY THERE THIS MORNING TO INQUIRE BUIT WILL BE VERY DIS SASTISFIED SHOULE THE ADDITIONAL CHARS OF 20 PLUS THE ADDITION 10 MILES FOR DROP LOCATION BE ADDED FOR THE SERVICES

James L. 
Rating:
5.0

I had a great experience with the employees Ms.Carolyn was very attentive and nice and so was the other young lady.

Chiquita B. 
Rating:
3.0

Make sure workers are actually checking the trucks because the mileage and the gas wasn't what was listed on the paper. Plus nobody walked me out to the truck to make sure everything was good.

Erika P. 
Rating:
5.0

Customer did not leave a comment.

Shuneata S. 
Rating:
1.0

There was dogs inside of the business. Ppl were there hanging out like they were at a night club. It was a straight mess. Definitely, won't do any business at this location again.

Jacorey B. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Had an issue but it was quickly resolved.

Linda A. 
Rating:
1.0

Customer service skills in general. Rachel was the worst person i have everrrr came encourter with

Kamija M. 
Rating:
3.0

Truck was dirty. Driver seat was broken. Truck are poorly maintained.

Erica W. 
Rating:
4.0

Customer did not leave a comment.

Erica J.  |  First Impressions 
Rating:
5.0

No comments

Emmanuel C. 
Rating:
5.0

Customer did not leave a comment.

pamela b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaiah D. 
Rating:
3.0

Let customers know exactly what all is required to rent like lease info etc

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE W. 
Rating:
5.0

Customer did not leave a comment.

DANAISA C. 
Rating:
1.0

nothing was ready when I got there I had to go to another store to get my auto transport that's I ordered online and they were still trying to charge me even though they didn't have it and I was ignored for hours I would never recommend anyone to go there

Madrean H. 
Rating:
1.0

I went to rent a van for a few hours at this location and was told that being that I have out of state license and that I was out of state I was not able to rent a truck from U-Haul and was told from a U-Haul rent at this Albany location that it was U-Haul rules and to put insult to injury when I told the rep at the counter that I live in Albany she made me go home and get my lease to prove I live there and told me I got to give them cash from the ATM machine and I noticed that they took $40 off my card they said that was the rule from U-Haul also so I feel that the new rules or where U-Haul operates then I definitely won't be written a truck from you all anymore it's just doing too much for me

Tracy H. 
Rating:
5.0

You inform customers that make their reservations online that they need to bring their lease agreement with them. I was not told and this was a problem. Full disclosure of polices need to be covered.

Joyce A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

While there were some issues, the folks responded appropriately

LINDA A. 
Rating:
4.0

Customer did not leave a comment.

Fredando J. 
Rating:
5.0

Customer did not leave a comment.

Andrew Q. 
Rating:
5.0

Very helpful and professional.

ERVIN L. 
Rating:
3.0

Customer did not leave a comment.

LAWANDA J. 
Rating:
4.0

Customer did not leave a comment.

GERALD N. 
Rating:
2.0

The General Manager Rachel has a bad attitude. She does not have any patience with people. This is by far the worst moving experience I’ve ever had. Had to pay for extra miles due to a lock being on the storage.

DEAUNDRA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tanesha W.  |  Overall Experience 
Rating:
5.0

I didn’t have to worry about my items they were very safe.

PORSHIA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODRICK W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arabia W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

erica s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brice S.  |  First Impressions 
Rating:
5.0

It been a busy year coming into (2022).. Thank-you Albany,GA crew supervisor Mrs. Rachel is very firm and greetings is awsome her team valuable customs services.. Thank-you Albany,Ga

RITA W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Floree M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Januce J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Januce J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geraldine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

The staff, particularly Rachael, were extremely helpful. The customer service was great.

Dave L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEDRICK R.  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous

CHARLES O.  |  Overall Experience 
Rating:
4.0

The manager and staff were very helpful and made my move easier.

Angela H.  |  First Impressions 
Rating:
3.0

I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.

Kathy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twanna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane e.  |  Overall Experience 
Rating:
5.0

I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.

laforest j.  |  Overall Experience 
Rating:
5.0

Rachel is the best. She’s friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.

Robert S.  |  First Impressions 
Rating:
4.0

I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!

Bennie R.  |  First Impressions 
Rating:
5.0

Great Staff.

LISE A.  |  First Impressions 
Rating:
5.0

The employee stayed open long to help us out.

jane e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pat f.  |  Overall Experience 
Rating:
1.0

Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!

Ericka P.  |  Overall Experience 
Rating:
5.0

They went above and beyond to see to I was helped. Great bunch of people proud to have met them.

Hobert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie P.  |  Overall Experience 
Rating:
3.0

Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.

Consuela M.  |  Overall Experience 
Rating:
5.0

very helpful, above and beyond

John R.  |  First Impressions 
Rating:
5.0

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

tram W.  |  First Impressions 
Rating:
1.0

Had to call several times to ask them to close the account. Never answers the phone

Monicia W.  |  Overall Experience 
Rating:
5.0

Staff was very professional friendly and helpful.

Carol L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany G.  |  Overall Experience 
Rating:
5.0

All staff members at this location were friendly and helpful.

Caroiya W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy A.  |  Overall Experience 
Rating:
5.0

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  First Impressions 
Rating:
5.0

Everyone at this location was very kind and professional.

Carol L.  |  First Impressions 
Rating:
5.0

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  First Impressions 
Rating:
5.0

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

sherri w.  |  First Impressions 
Rating:
2.0

Rats destroyed my furniture

Stacey D.  |  Overall Experience 
Rating:
2.0

I didn’t have the storage for a full month and they won’t allow a refund only had the storage for 6 days my last month

Laniyah W.  |  Overall Experience 
Rating:
5.0

Audie was professional and friendly and always helpful!

joe w.  |  Overall Experience 
Rating:
4.0

The store is well stocked with needed supplies and clean.

Bill C.  |  First Impressions 
Rating:
3.0

Because of the computer it kept sending us a bill and locked us out and we had to have a worker to let us in again that happened twice and we got several letters saying we owed you money when we didn’t .😟

Raul P.  |  Overall Experience 
Rating:
5.0

I had a bad encounter with one employee but management took appropriate steps Intervening and addressing my concerns. I than worked with another employee whom was very Pleasant to work with by the name of Courtney. The unit was nice and clean. It was above my expectations being in a small out dated city.

Rickkea H.  |  First Impressions 
Rating:
5.0

Great customer service.

Fatima P.  |  First Impressions 
Rating:
5.0

N/A

Prince M.  |  Overall Experience 
Rating:
5.0

Very easy, costumer service is excellent

Moonika T.  |  First Impressions 
Rating:
5.0

I will refer UHaul representatives to anyone. The service was excellent.

Barbara B.  |  First Impressions 
Rating:
4.0

great convient and friendly

Quinn T.  |  Overall Experience 
Rating:
1.0

Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Cassidy B.  |  Overall Experience 
Rating:
5.0

Very polite staff

Peter S.  |  Overall Experience 
Rating:
4.0

Great service

Quinn T.  |  First Impressions 
Rating:
5.0

Very polite staff.

Peter S.  |  First Impressions 
Rating:
1.0

The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Sharon H.  |  Overall Experience 
Rating:
5.0

Professional and courteous staff. Excellent customer service.

Andre W.  |  First Impressions 
Rating:
5.0

Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

BREANDA B.  |  Overall Experience 
Rating:
5.0

They was very nice and helpful

Mary S.  |  First Impressions 
Rating:
4.0

All Good

tonya s.  |  First Impressions 
Rating:
5.0

I was pleased with my service and storage

irving w.  |  Overall Experience 
Rating:
1.0

I have never rented a storage unit at this facility. Stop sending me emails.

Dennis S.  |  Overall Experience 
Rating:
1.0

The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.

Fancher T.  |  Overall Experience 
Rating:
5.0

Never used storage facility. Reserved but ultimately did not need.

Dennis S.  |  First Impressions 
Rating:
5.0

Awesome Service!

MAURICE L. G.  |  Overall Experience 
Rating:
5.0

I was very pleased with the storage Facility. The plan was great also.

Ollie W.  |  Overall Experience 
Rating:
5.0

The fellas there are super nice and helpful

Justin P.  |  First Impressions 
Rating:
5.0

Great customer service. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

Mariah C.  |  First Impressions 
Rating:
4.0

There were a lot of roaches. But other than that, it was great!

Denise M.  |  Overall Experience 
Rating:
5.0

Customer Representative was very helpful and knowledgeable. l was impressed!

Saul F.  |  Reservation 
Rating:
3.0

There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

KEAUNDRA W.  |  Reservation 
Rating:
5.0

Very pleasant personnel. Facility was very clean. Would recommend.

larry B.  |  Overall Experience 
Rating:
5.0

Very helpful excellent services

Thelma W.  |  Reservation 
Rating:
2.0

This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

Heather S.  |  Overall Experience 
Rating:
4.0

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

TIFFANY T.  |  Overall Experience 
Rating:
3.0

Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

dorathy h.  |  Overall Experience 
Rating:
5.0

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

trevisha b.  |  Overall Experience 
Rating:
3.0

Very Clean & Great Customer Service .

Aysia R.  |  Overall Experience 
Rating:
1.0

Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

ron w.  |  Overall Experience 
Rating:
3.0

It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.

Sakita F.  |  Reservation 
Rating:
5.0

I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!

ELIZABETH W.  |  Overall Experience 
No reviews have been submitted for this location.

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