Customer Reviews for U-Haul of Arcadia

4,115 reviews

4007 E Camelback Rd   Phoenix, AZ 85018
(40th St SE Corner & Camelback)

(602) 840-5378

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 840-5378

4007 E Camelback Rd
Phoenix, AZ 85018
(40th St SE Corner & Camelback)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was excellent condition tires were brand-new a performed marvelously

David B. 
Rating:
5.0

Everything went smooth ...customer service was great

Sylvia F. 
Rating:
5.0

Customer did not leave a comment.

tracey K. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
1.0

I think her name was Coty or Koty. She seemed annoyed by me asking questions and doing her job in general. I don't know what that's about , but definitely lacked simple customer service skills.

Glenda S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Outstanding customer service.

Michael R. 
Rating:
5.0

Everyone was very helpful and pleasant. It made the process of moving a better experience.

Deborah M. 
Rating:
5.0

Although this location was very busy, the staff took the time to make me feel that I was the only one there. They were very courteous, polite, and very attentive.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Ralph L. 
Rating:
5.0

Nice guys

WALTER C. 
Rating:
5.0

The camelback location was perfect but you all sent me to a different location to pick up on Indian school rd and I went there first. The manager on duty was not there. Then at pick up time you all sent me a text to go to a different location. This was in uhaul not the camelback location. I will always go to camelback k location for now on. Tgxx

TAMYRA M. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
2.0

You can clean the inside of the truck from the previous users dog hair! It was everywhere. You can also give the correct items purchased like an appliance dolly and not a furniture dolly. And last but not least you can tell your customers that the insurance yall sell is a bunch of boohockie…lol…I got it and when a few things got damaged I was told it was because I didn't load the truck right. That's the main reason I'll never use or recommend yall again. Tha k you for letting me vent

Aaron G. 
Rating:
3.0

I was called late that afternoon before my pickup to be told that my booked location was not available and I'd have to go a significant distance out of my way to get my truck. After a 50 min Lyft ride I get checked in and then told I can't take my truck because it's not ready due to a padlock left on the back. I'm told there are no other trucks and that I'll now have to go to yet another location another 30 min Lyft ride away to get my rental truck. I was also told by a manager that I would get a credit for all the lost time and hassle when I get to the next location. The final location did have my rental truck and had great customer service. They told me a $300 refund (I prepaid for my full rental) would be given to me upon return of the truck to my drop off location due to all the inconvenience, lost time, and expense of Lyft rides. When I returned the truck I explained the situation and showed them the refund on my contract but they said that's now how it works and couldn't give me a refund as promised to me. They were extremely helpful and filed a claim for me.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Robert was excellent, and did a great job. Thank you!

Daniel P. 
Rating:
5.0

It was so easy! The gentleman who helped me was great!

Joelle L. 
Rating:
5.0

The staff at this location were very friendly. The van was clean, had no damage, and was easy to inspect.

Bill H. 
Rating:
5.0

Nothing really, check in was smooth and quick, check out was even easier. A very pleasant experience! Only thing I can think of is to advise that running A/C really eats away at fuel economy. Just like with your car, but even worse with the moving trucks.

Scott H. 
Rating:
1.0

The scheduler originally wanted me to drive 100 miles round trip to pick up a trailer. That was totally unacceptable.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Robert the manager is very very good and provides excellent customer service.

Ismael D. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
1.0

Don't understand all the additional charges and will be calling to find out what all the extra charges were. On line charges are very misleading and I was not told about all the extra charges. Service was terrible and rude.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The manager/owner was super helpful and the trailer was spotless.

VALERIE B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

It was a very well run and friendly location.

Linda R. 
Rating:
4.0

Wipe down the interior of the rental truck between each customer. Covid 19 is STILL PRRSENT and this truck was positively filthy inside: The center console was sticky with sprayed soda/similar, the inside of the windscreen had obvious "sneeze-spray marks" and when I wiped down the multi-function steering wheel the wet wipes I used came away almost black!! Disgusting! After sitting in the truck for all of 6 miles, all I wanted was to change clothes and take a shower. The service was top-notch and the personnel friendly, swift and courteous. But the truck... Ewwww...

Patrik H. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Wendy V. 
Rating:
5.0

Quick easy convenience

CARL M. 
Rating:
5.0

Rep was awesome and super helpful, but most of all pleasant, so it made the experience all the better.

Ivette C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

Trent P. 
Rating:
4.0

Customer did not leave a comment.

Sergio V. 
Rating:
5.0

Customer did not leave a comment.

Shannon T. 
Rating:
5.0

Amazing customer service

Maira M. 
Rating:
5.0

In these difficult times both the Phoenix AZ & Minot ND U-Haul staff were excellent!!!

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

jodi J. 
Rating:
5.0

check in/out service was thorough, and efficient (thank you, David). Another second employee was there when I dropped off, and David and he made sure I was satisfied with the truck, and that it ran well. I will definitely use this location again.

Kelly O. 
Rating:
5.0

Nothing, Robert Goodman was perfect!

Anton W. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

The owner does a nice job! I use this location often Devin Vaughn 602-793-4839

Devin V. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

fast service

Robert M. 
Rating:
5.0

I have already recommended to my family and friends. I had visited this location 3x the week of 4/11. The associates were friendly, welcoming, and accommodating. I purchased boxes and they assisted with placing them my vehicle. They took time to explain the process and offered future help. I was completely satisfied.

ELENA H. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Great staff!

Thomas N. 
Rating:
5.0

They staff at this location, though young, were respectful, helpful, and fun to work with.

adrian G. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

Akilah J. 
Rating:
5.0

Customer did not leave a comment.

Haley J. 
Rating:
5.0

You guys are amazing and took amazing care of me thank you so much!

Dane D. 
Rating:
5.0

Robert Goodman was great.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Excellent, thanks Bob for all your help. Juan cruz

JUAN C. 
Rating:
5.0

Easy in and out and not expensive to rent.

JOHN B. 
Rating:
4.0

mileage charge much too high. I tried Penske to avoid this but they didn't have availability Gas mileage on van 8.5mpg .this is not acceptable.

James B. 
Rating:
5.0

I have used this location to rent car dollies twice in the last month. I dealt with the manager both times and I can say that I have never been happier with a U-Haul experience. The facility is clean, the equipment is clean, the manager was polite and courteous, explaining everything to me when I asked questions. Definitely a standup guy, a great experience overall made better by the quality of care and service I received.

Philip Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Other location on 46th no one showed up for original pick up at 10 am. I had to find another location to go to, Camelback.

Jonathan H. 
Rating:
5.0

Have a full tank of gas. Only had a quarter tank. I filled it up and only used half a tank. With gas prices over $4.00 a gallon i lost about $40 in your tank.

Thomas V. 
Rating:
3.0

The location was ok, but my vehicle was blocked by others when I arrived. Also, not the fault of the location, but U Haul's online process for reserving a vehicle for pickup via cell phone SUCKS. I had to talk to three different people to get my vehicle. Why do you not have customers upload their drivers' license BEFORE they arrive for the vehicle? Fix your system or i will find another company to rent from.

Louis S. 
Rating:
5.0

The general manager of the store went above and beyond! I am so pleased with his service. He installed a hitch for me and rented me a truck to use while I waited for the work to be completed. He worked extra hard to get the hitch done quickly so I could make my long drive back to northern Arizona. He also ended up saving me quite a bit of money when he found my wiring harness was already installed. He took the time to do an extra field test of the hitch and wiring before sending me off. I am so grateful to him for the extra mile he went for me and will gladly recommend this store to my valley area friends. Thank you!

Amy P. 
Rating:
4.0

Truck reeked of cigarettes and was 152k miles Drove horribly 6 mpg as well

James B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
3.0

I was overcharged and never heard back from the location after emailing them. All the equipment and pick up/drop off were great.

Antonio E. 
Rating:
5.0

Nice staff made the process super simple for my last minute move.

Georgina B. 
Rating:
5.0

This location is the only one I use all the time. The service is always good and the trucks or vans are always clean and run perfect. I have never had any issues and I use them constantly. I even buy supplies here and they are always fully stocked.

Susie T. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Lily P. 
Rating:
5.0

The manager of the Arcadia location was awesome!

megan L. 
Rating:
4.0

Customer did not leave a comment.

anne K. 
Rating:
1.0

I didn't rent anything and I've received 3 texts today, please stop. 602-793-4839

Devin V. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The people who attended me made the experience easy and quick.

John D. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Very fast return , my name was called up before I got out of the vehicle.

robert T. 
Rating:
5.0

Customer did not leave a comment.

HARMEET S. 
Rating:
5.0

Guy was nice. It was very easy

Luke G. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

excellent service by the part owner Robert

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

The guy that helped us, David I think, was fantastic and super efficient.

Brian C. 
Rating:
5.0

Robert was great, very helpful!

Tim M. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

Customer did not leave a comment.

SHANE S. 
Rating:
1.0

First no one could find my U-boxes, had to go to facility in person where it took about 45 minutes to finally locate the boxes via a very confused staff member.

Barrett C.  |  Overall Experience 
Rating:
5.0

Very nice

Nick W.  |  Overall Experience 
No reviews have been submitted for this location.

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