Customer did not leave a comment.
Michael BCustomer Reviews for U-Haul of Arlington Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No complaints. Friendly service. Fast and easy.
Pawel LI paid my fees and now there's a hold on my uhaul account. I called in and paid the additional amount a month ago and still have a hold on my account. I'm waiting on the phone. This is crazy. How many times must I be charged?
Dion HEveryone was very friendly and helpful. It was an easy stress free experience. I would highly recommend
Brenda RScott was great to work with. The rental went smoothly start to finish.
Rich WStaff was great
Phil IBoth gentlemen were very polite and made sure before I pulled out the parking lot everything worked.
Anthony CCheck in and out were quick and efficient and the staff was wonderful as always!
Julia RStaff was friendly and efficient. The return was easy and quick. Will definitely rent from them in the future.
Jennifer dThis was a horrible return experience. It took me four almost 5 hours to find a U-Haul place that would take or exempt the U-Haul on a one-way. I’ve spoken with five different people I was on hold four times for over 30 minutes that would help assist me with finding on location to drop it off. They finally called when I was one minute away from the place. I found to drop it off at the other two places I went would not accept it. This was a horrible experience all the way around a refund should be given. This location was Great. Scott was great just getting to scott was Hell
Jason CMy U-Haul experience was very smooth, easy and expedient. Without hidden fees. I'll definitely use them again in the future and recommend them as well.
lino bBothe agents I worked with on the pick up and return were very friendly and professional. I'm happy to have this location so close to my home and will definitely rent from them again.
Michael DI returned the trailer just one hour past the scheduled time, and they charged me an extra $50. I tried speaking with the on-site managers; they claimed they couldn't do anything, but I think they simply didn't want to.
Sergei ZVery good and nice service
Maria LEvelyn and Scott made it easy for me to rent the van, which was in good condition and repair. Return was easy and quick as well. Very good experience!
Erik KGreatest guy to work with. Return was quick and easy.
Janemarie UGeneral Manager Scott Sandoval made the experience a first rate one. He was incredibly helpful, knowledgable, and supportive. It was his work that makes that location my new home for UHaul needs. I have been using other locations for decades, and he made the experience so positive, I have to go to that location from now on. Thank you to Mr. Sandoval for taking the time to be patient and supportive.
JC KMy whole interaction was very smooth. No notes. Great team.
Jason CRented a 9' cargo van and later charged a $79.35 dollar rental fee - not including milage. The advertised price (without milage) is $20. I drove 53 miles. $20 for 9' van + 53 miles at roughly $1 a mile should be about $73. I was charged over $160 for a small van for 4 hrs!!!!
KYLE TThe staff are outstanding to work with. Fast, friendly, and answer all questions clearly.
Dustin SQuick and easy... thank you!
LINDA CAttentive employee
Ede BOne of the Best Uhaul places I've been. Scott, Shane, an Tom are all over it an make what you need happen.
Michael BTeams at both pickup and drop off were great! Very helpful and very quick service. Definitely recommend this location as it has all resources for your move.
Dustin SFast friendly service. Very easy to pick up and even easier to drop off. Highly recommended and will use again in the future
MATEUSZ KAmazing Service! Everything went smoothly and ontime. Every staff person was friendly and helpful. Would highly recommend this way to move things.
Janna aLight odor inside the truck. But generally ok.
Dmytro SScott and Shane really make this the best Uhaul facility I've used over many years.
Michael BNothing. Everything was perfect. Scottie was great. Very professional, courteous and efficient.
ROBERT SSo friendly with store managers.
Ngan tAlways the best
PAUL TGreat. Place and customer service
BOZENA DI ordered moving pads online, and the only option available was a bundle of twelve (12). When I picked up the vehicle, the representative brought out two bags with six pads each. I asked how large they were, and he said about queen-size. I then told him I only needed one bag of six, and he said he would update the order accordingly. The next day, I noticed an additional $80.20 charge on my card: $48 for six “missing” pads and $25 for a cleaning fee. I called the location and was told the cleaning fee was charged because the pads were not folded, and that I was charged for six pads I never took. This does not make sense, since I clearly told the pickup representative I would only take one bag and he said he would adjust the order. When I returned the vehicle, I also asked the employee at the drop-off location if we could review the truck together. She told me everything was fine and that the person who checks the vehicles would be back later. If there had been an issue with the pads needing to be folded, it could have been addressed then. I am requesting a review and refund of the $48 charge for pads I did not take and the $25 cleaning fee. If this cannot be resolved, I will escalate the matter and file a formal complaint.
ARMANDO NAgain, I was never reimbursed for filling up the truck and leaving it almost 75% full after receiving it well less than 25% full.
IAN WYou switched locations on me and didn’t send the lock code for the truck for my early pick up I didn’t get checked out till 9:30 lost 1/1/2 hours of my day thanks
BRIAN CIt's All good
OMAR DExcellent PERSONABLE service.. Great employee representation of UHaul Thank you UHaul!
THOMAS WI have rented at Arlington Heights UHaul multiple times and have always been pleased.
Mark FGreat experience, thanks
LARRY BGreat job 👏
KENNETH DThere was a person there to assist with the drop-off, it was very simple and easy to do.
Adam GThe truck I was provided had not been cleaned. The bed of the truck was covered with crushed rock and sand, and dust from same. Other then that the Truck worked well. I had no functional issues with the truck. We were moving a few pieces of furniture. The dust/sand dirtied the upholstered furniture we were moving.
Richard BGreat customer service and support from the on-site team at this location. Very friendly and helpful. Have rented from this location several times and will be back.
SCOTT IGreat experience at the 2400 Rand Rd location. Truck was very clean and ran great. Highly recommend this location.
JOHN CBest Uhaul ever!!! Scottie is the best!
JASON SStaff is always professional.
EOLA GGood experience. I was especially pleased how easy it was to extend rental with no hassles.
MELVIN LDaily check of equipment rented out..I rented a small truck for 6 hours to move & I got one with a horrible alignment & poor acceleration! I was driving it on the highway & I was terrified! I had to drive below speed limit in the slow lane!! Not a good experience for me & my family!!!
SHAUNA YScott was very friendly and professional he made the process easy and I was in my new rental Van within 15 minutes
JAMES WWas very easy to compare possible rentals and to reserve a cargo van on line. Rep at the firm who was there when I picked up the van two days later was very congenial and efficient!
HENRY MGood customer care, swift work
DAVID SEverything was great improvements. I don’t think I needed.
PAUL EGreat Job Shane and Scott. Always Professional! 5 Stars!
KEVIN CCar was clean but ran very rough. Should consider getting a newer vecichle on the fleet. Showing it's age!
SALVATORE D