No improvements necessary. I have always had a pleasant experience at this location. Your manager works hard to please, and is always friendly andcourteous.
JOHN MCustomer Reviews for U-Haul of Arlington Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in was quick and easy. Everything was explained leaving no questions. Check out was the same... Great experiencer with U-Haul!
Michael SEvelyn was pleasant, efficient, and informative. Thank you for your help!
Hannah WNothing. Everything was great including the customer service from the gentleman.
Roberto OGreat customer service!
Polly NTruck was set and ready for my morning pickup..ran wonderfully, checkout was quick and easy!
James VGood customer service. The trailer did leak over night so some water got in unfortunately.
Valerie DGreat job Scott!
Kevin CScott had a very unprofessional attitude
Vincent DGreat
Wojciech PI reserved a dolly but they were all out of them when I arrived. Other than that it was a good experience.
Karson BFriendly staff and good rate
John WSuper quick service, I was on the road 5 minutes after showing up.
Matt CThe guys there were awesome!!
Steven GNever a problem with this location. Fast and friendly
Albert MFriendly and helpful
Maria LIt wasn't professional looking, but it was a great location, and they had what I needed, so it worked out.
Terrie Cgreat service
John MThere was literally dirt or some type of substance on the handles and mom's attic
James MVery proffessional and polite people
Adrian SThe guys at this location were great!!
Steven GGreat service, van was clean and worked perfectly! Would come back again.
RAUL PThey charged me 200 extra dollars???
Pablo ETruck was old and the ride was very rough, fuel economy was poor.
ANTHONY PGreat people working at this location
PHILIP FThis location needs parking spaces for 15-20 minutes spots.
Manisha RThe people who run this location are fantastic! They are helpful, honest and friendly. I have rented at least half a dozen times in the last 4 years with good prices and no problems.
Jeff BProfessional, friendly, simple rental process. Thanks!
NORMAN SAttendants were friendly and informative. Only complaint was the inside of the site had a bathroom smell. Other than that, very positive.
Paul BA+
Wojciech PScottie and his team are always so helpful and provide great customer service. We are there every weekend and that's why we keep coming back. Thanks guys!
Linda CThe staff here is always friendly and efficient. I have done business here numerous times and never have been disappointed.
GEORGE BExelllent service
Maria LThe manager was very helpful!
Charlie DGreat job!
Kevin Cthe worker that helped me today definitely made my experience better then i would’ve thought he helped me out pick the right trailer hitch and connect the trailer definitely 10/10 experience
Jesus HVery courteous and professional staff. Quick check out and check in of the truck.
William SThe only issue I had was with the APP and picking up with my mobile phone. Would have been nice if the wording said, “Unlock the lock on the back door using this code!” Not all the other verbiage. No clue why it had 2 different codes? Had the hardest time figuring out where to find the keys in the middle of a torrential rain storm.
Margarita SRental Location is very friendly and focused on customer satisfaction.
Andrew KFriendly and professional support specialists. Very helpful great experience.
tom cMy customer service was fine but agent was very short and ruse with other customers and to his co-worker. Just need to be a bit more customer service friendly and professional.
Nicholas Peverything went very smoothly, thank you! Easy to check available vehicles and make a reservation, good reminders and followups prior to the rental day. Supplies available and reasonably priced. easy pickup and checkout. Return process very quick and easy. Hours at this location very convenient.
Jim PManagement is not honest. There was no dolly in Truck when rented. They wrongly charged me for misding dolly which should be the management responsibility to keep inventory
SATISH GFriendly
alex cFriendly and helpful staff. Well maintained equipment
MARILUZ RScott is the GOAT!!! 🐐 Bahahaha… no debate, no discussion…just facts!
FLIP TExcellent service. Staff were very helpful and friendly.
Jeffrey TChecking in and out were great. Got the truck fast and drop-off was easy. Friendly service.
Jeff BI had no air condition in the truck. The weather was over 85° and I was charged full price. I think it’s only fair that I get some kind of credit for not having working air-conditioning in the truck.
Daniel Bgreat service
William FEverything was good, racheting straps need to be addressed on trailer as had to stop 3x to tighten as they would release tension, like using Uhaul at this locarion
TED DThe manager Scott, accepted the return of a medium size TV box and said he would call me back to process a refund. He said that the cash register system was down. That was 6 days ago. I want my $30 back.
Dennis HNo complaints. Friendly service. Fast and easy.
Pawel LI paid my fees and now there's a hold on my uhaul account. I called in and paid the additional amount a month ago and still have a hold on my account. I'm waiting on the phone. This is crazy. How many times must I be charged?
Dion HEveryone was very friendly and helpful. It was an easy stress free experience. I would highly recommend
Brenda RScott was great to work with. The rental went smoothly start to finish.
Rich WStaff was great
Phil IBoth gentlemen were very polite and made sure before I pulled out the parking lot everything worked.
Anthony C