Customer Reviews for U-Haul of Arlington Heights

3091 reviews

2400 E Rand Rd   Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd)

(847) 392-1450

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 392-1450

2400 E Rand Rd
Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great place

Norman S. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Okkyun K. 
Rating:
5.0

The guy at the front desk was really nice and friendly. Really liked my experience here. It was quick and easy also.

Shivam V. 
Rating:
5.0

Customer did not leave a comment.

Tomasz D. 
Rating:
5.0

John I think was the name of the guy ho helped.he was a nice guy thank you.

DJAMEL H. 
Rating:
5.0

Services was fast and nice.. I recommended this place.

LORENZO M. 
Rating:
5.0

They were friendly and helped us as we have never towed with our vehicle. The trailer had a little dirt and they asked us if we wanted a new trailer, but it was nothing . They made sure everything was working with the lights. This location has great knowledgeable employees and I would highly recommend them.

Christine N. 
Rating:
4.0

Customer did not leave a comment.

Yoshihiro T. 
Rating:
5.0

The staff for efficient, quick in processing, friendly and knowledgeable.

Sherry T. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
4.0

Customer did not leave a comment.

Sugey M. 
Rating:
5.0

Very friendly very helpful thank you staff!!

VANESSA D. 
Rating:
5.0

Yes I will recommend it was great thank you.

CARLINE B. 
Rating:
5.0

The customer rep was very knowledgeable and friendly

Lyle B. 
Rating:
5.0

Excellent service thank you

Arkadiusz S. 
Rating:
4.0

Customer did not leave a comment.

Rajkumar S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT K. 
Rating:
5.0

Customer did not leave a comment.

Ronald U. 
Rating:
5.0

The team did a great job! I came in, I stated what I was moving, they recommended what I would need, they helped me hook a trailer to my truck, we tested the lights and I was on my way. When I came back a team member walked out, knew who I was and helped me get unloaded and it was a quick great experience! The price was great too!

Eric L. 
Rating:
5.0

Looks like Wheel alignment was in very bad shape . Steering wheel was getting pulled in left direction , this was so difficult with loaded truck to hold that specially when vehical is not poer steering .

Suved L. 
Rating:
3.0

At times, need more staff on hand. Also the 10' truck yesterday the box smelled like gasoline. FYI

Robert M. 
Rating:
5.0

very nice staff!

Christopher N. 
Rating:
5.0

Nothing. Thomas is a great asset to your company

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Truck smelled of bad air freshener and cigarette smoke. Also, the final bill was higher then the estimate and I drove less miles. It charged me for 12 furniture pads instead of six which was changed at pick up. The guy who checked me in, couldn't figure out how to adjust the bill so I told him to leave it as is.

Robert B. 
Rating:
5.0

Everything was great

Iris M. 
Rating:
5.0

Excellent equipment and service. I would highly recommend this location.

Clarence M. 
Rating:
5.0

adding a cheap soda, vending machine ? at this location there is Good friendly Knowledgeable People The location is good with plenty of moving vehicles to choose from . thank you !

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

not a thing

John C. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Jacek B. 
Rating:
5.0

The best

SLAWOMIR L. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
4.0

Non

Enrique G. 
Rating:
5.0

Customer did not leave a comment.

Alaina M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Everything went well.

John M. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Katie W. 
Rating:
5.0

Customer did not leave a comment.

IVAN K. 
Rating:
5.0

Service was great!

Jaclyn R. 
Rating:
5.0

Great Service; Great People!

Sen V. 
Rating:
5.0

Please support Scottie and his business. This is one of the best uhaul shops around.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

I will continue to do business with Scott whenever I'm in the area. I've already rented through him several times and don't see a need to change. Great work, Scott.

Rochelle J. 
Rating:
5.0

Awesome as always very efficient one thing l like to see is having a couple 26 ft trucks in your lot

Bruce B. 
Rating:
5.0

Fast, friendly, and very close to home (always a plus)! Thank you!

Alyssa B. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

I reserved a 12' and was told it would be in Racine,WI for pick up. I had to take a 10' that fortunately we had other vehicles to used for articles that didn't fit

Ted S. 
Rating:
5.0

Excellent staff best uhaul to rent from !

Spiros F. 
Rating:
5.0

Perfect! Everything went so well.

Emily L. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Mupagantham R. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Alfred K. 
Rating:
5.0

Good customer service

Youssef E. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Great service! Great people!

Sen V. 
Rating:
5.0

Nothing! Easy reservation, organized check-in, considerate and pleasant staff at check-in and drop off. I am grateful to have this location near my home. I have rented from here before and will again.

Jeanette R. 
Rating:
5.0

Earlier opening on Sunday but earlier close as well so they can enjoy the rest of day with family or friends

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
2.0

Representatives are rude and unwilling to explain process in that location . Very unhappy

Tomas Z. 
Rating:
5.0

Excellent service; friendly team!!!

Sen V. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

Yogesh J. 
Rating:
5.0

good service , good location , good price be back again someday thank you ! Pete

Pete P. 
Rating:
5.0

nothing comes to mind

Patrice C. 
Rating:
5.0

All employees were professional

Phillip P. 
Rating:
5.0

The men that helped us were very knowledgeable and kind. Thank you.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

John was very helpful and gave great customer service. I was really impressed with him.

Debra M. 
Rating:
4.0

The guy at the counter was very nice & helpful.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

No comments.

RAJKUMAR S. 
Rating:
5.0

Customer did not leave a comment.

Denis M. 
Rating:
4.0

Customer did not leave a comment.

woman C. 
Rating:
5.0

Excellent service.

Sen V. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Improve the return process information. If it's your first time renting uhaul seems to take advantage of first time users especially after hours when using the app. I'm sure like everyone else when they rent again it will be cheaper than the first time.

Joanna V. 
Rating:
2.0

Customer did not leave a comment.

Michelle C. 
Rating:
3.0

Treat customer with respect. You may not like your job but you don't have to let your customer's know.

STAN W. 
Rating:
5.0

The employee working Sunday was top notch customer service oriented. Snowstorm, no help--tremendous guy

Joseph P. 
Rating:
5.0

The staff were very knowledgeable and helpful.

Nigel G. 
Rating:
4.0

Overall the experience was great and the staff was very friendly and helpful. However, the person working the counter when I came in was not wearing a mask. Given that there were signs and many protective measures in place, I would expect everyone, employees and customers, to wear masks. If the employee stayed behind the counter with the plexiglass I would have been less concerned, but he came around to hand me the keys and point me to the truck with no mask on. Given the current pandemic state, I didn't think that was appropriate. However, we was very friendly and helpful, just addressing the mask issue would help. Thanks

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Colin F. 
No reviews have been submitted for this location.

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