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JOSEPH SCustomer Reviews for U-Haul of Arvada
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy to drop off.
JEAN SHire more people like Dixie, she is the crown jewel @ this location. She knows her business and gets things done efficiently.
ARTHUR BThe gentleman cleaning the vehicles was awesome. Friendly and helpful during return and stopped cleaning to let me take photos i forgot to take. Well maintained, nice staff
cameron dDashawn was very helpful Thank you
Garrett DI have no complaints this was a good experience
IRENE aOver charged. Check in experience was a nightmare. Charged us for pads even though we didn't use them. This self check in/ check out process is a scam to charge you for things you didn't consent to
Patrick Fcustomer service was poor. I dont want to use a QR code and my phone to check in, I want human help and actual customer service. you all could learn a thing or two about customer service. there were no other customers there when I checked in.
Hunter BLower the price
Jacob RStaff was great!
Gary TWoman on duty was very friendly and helpful!
TRINDA Wstaff was very helpful
CHRISTOPHER HThe staff was extremely helpful!!!
Michelle HWe dropped the truck off in Colorado at the same fuel level we checked it out at and you charged us to get it to a full tank. It was not at a full tank when we checked it out and it was stated as such when we checked it out.
Dustin MIt took ridiculously long to register to pick up the truck!
DANIEL AReturning it was ok but there was not clear communication around the refund or the details of what we’d be charged for and what would be waived.
MARGARET LGreat staff even when they were having computer issues
KEVIN NI ask for counter check out and ever time i go to that location the ask me to use the app. And it doesn't work.
Paul SFriendly and quick. No problems at all.
Jennifer SI've rented from this location but this was the first time that I used the automated pick-up/drop-off and it was a great experience. I only had 2 minor negatives: 1) The furniture dolly I requested wasn't in thetruck so I had to go inside and re-request it, and 2) the gas tank was 75% full, so when I refilled it, I had to guess when to turn off the gas pump and ended up filling to 81%, which equated to 2 extra gallons. A $5 refund to my credit card would be appreciated.
JOHN TThe woman who assisted us was extremely kind and helpful.
Nina AYou app is the worst ever. You can't pick up or drop off as it won't allow a customer to do so. You REALLY need to fix it!!!!!!!!!!!!!!!!!!!!!!!!
Michael SThe girl at the counter said we were good to go leave the keys in the truck but then we had to go back and take millions of pictures
MICHAEL RDaschon was excellent!
DOUGLAS SI had to use this location by default. I originally reserved a truck at another location and upon arrival it was not available. This was an inconvenience as it put us behind schedule and people that were supposed to help with the move were not available the whole time. Staff was nice but we were expected to still return the truck at the original time instead of giving us the extra time. Finally got them to extend our time.
Barbara Mwhen i ask for in person pick up i shouldn't be forced to download an app. availability was non existent for assistance and service was poor. no issues with the van.
Joscelyn FOver a month in advance we booked a cargo trailer. At the time of booking we were asked about our vehicle. We were told the vehicle would do the job. There were no questions about electrical wiring. We assumed we would be good to go. At the date of pick up we showed up right on time: 10:00 AM. That’s when we found out our vehicle didn’t have the electrical wiring so that the trailer’s lights would function. We were moving out of state and literally had no where to stay in Colorado that night, so we needed to get going this very day. We were told to come back at 2:00 pm and their mechanic would work on our vehicle so that the electric wiring would be set up. We did so. Then we are told that they do not have the right part, and that with the right part, it would be a 30 minute job, whereas if they had to use the outdated part they did have, it would be several hours. Because of the time crunch, I was asked to drive to Golden to pick up the right part (about 20 minutes easy way). I did so, and when I came back I’m told I picked up the wrong part—the part they already had. To his credit, the mechanic worked as fast as he could with the “outdated part.” I waited for a couple of hours. But by the time it was finished, it was dark and our original plan of hitting the road around 10:00 am was long dashed. Our entire move to Arizona was very much set back, and I accrued extra hotel costs as a result. I was given a $50 day refund to compensate for the inconvenience, which was a nice but inadequate gesture. I was also given an extra day with the trailer, which was also a nice gesture, but not needed. I returned the trailer well ahead of schedule. The fact that our vehicle was initially just assumed to be good to go because it met the weight requirement is a woefully inadequate criteria. Uhaul should see if the electrical wiring and the hitch is correct AT THE TIME OF BOOKING! I’ll never again use Uhaul.
Johannes KThey quickly and efficiently got me checked back in and on my way.
BRANDON ZThe sales associate I dealt with was amazing. Very friendly, helpful, and just nice to interact with. The reason for less than 5 stars is because of the location. I think off of Wadsworth with only one way in and out and no way to enter from the northbound lane makes it's a pain. especially with a large tuck or trailer. Otherwise, great experience.
DALE EIn the email it said I would get a call the night before confirming the pickup location and that the equipment was available. I never got that call, so I ubered to the place I reserved it from, only to find out that they don't offer one-ways and that my truck was at another location. Wasted money and about an hour ubering to the right location. Waited in line at the correct location for a while, but once I was helped, the woman there was incredibly helpful and friendly.
Margaret MGreat employees
John BWas not happy about paying for fuel after I had put in a few gallons before returning the truck. Afterwards I was told the truck gets 10 MPG.
JEFF KThe app sucks. Please get rid of it or fix it
Karina VThis is way too expensive. I got ripped off. Plus no one telks you what the price is. Its a surprise email later....
TSVI AVan was ready when ordered, and it was easy to change pickup time to two hours later. Check-in person was quite personable and conveyed an attitude of service. Clean and in good condition. Van was ready when ordered, and it was easy to change pickup time to two hours later. Check-in person was quite personable and conveyed an attitude of service.
GARY WFree coffee
Dean CKeep these employees, they were fabulous
ROBERT CAfter our horrible experience at the pickup location, this was a welcome relief to deal with this location. They were very helpful.
Edward gQuit miss advertising your low rent trucks then taking my space in the truck with stuff I didn't rent or want
TERENCE GWhy do you have two people working at this location when everything is by phone now. They didn’t help at all. And when I returned the U-Haul no one came out to help me and I had to do everything myself on my phone. Either just automate it and make it cheaper for the customer or have the employees be able to check in me quickly and check me out. Why are they there if they can’t even do that and I have to do everything myself
Isaac BThe staff, service, everything was great!
BENJAMIN TOne person working very considerate and thoughtful of others there. Did not get her name but very very good
Harold HThe advertisement says it's $19.95 to rent the cargo van or the truck plus 1.39 per mile as expected then the $15.00 for insurance, and of course the taxes but what they don't mention is the $39.99 rental charge it's ridiculous
Laura DEveryone was friendly & professional This will be my go to rental location
ROGER GBasing the entire customer experience on an app that doesn't work is quite frustrating and inefficient. I will be looking for alternatives to uhaul in the future.
KEVIN QBoth locations were great to work with
ROBERT CI had the most pleasant time picking up and dropping off my rental. Dashawn was very helpful and positive. A+
DUANE WExcellent, people and truck
MARYANN BFor online pick up, the instructions were difficult to understand and the key lock was hard to open. Granted it could have been the colder weather. Great customer service though!
Emily HHave all items on the order available. The trailer was where it was supposed to be but the utility dolly was not.
Randall HNothing in my opinion. The location was clean, the staff was friendly and helpful, and the truck was ready when I needed it.
CHRISTOPHER TAn employee that was helping was having trouble with the computer system. I noticed the same thing in Raleigh when I was getting my pod. Perhaps this is something that should be addressed by HQ?
Stetson R | Overall ExperienceVery nice, knowledgeable staff. Thank you.
Daniel B | Overall ExperienceIncompétent, unavailable, difficult to work with and no sense of customer service.
Emma M | Overall ExperienceAfter spending a half an hour on the phone, talking to six different people, I supposedly scheduled my UBox pick up for the next day. The next day, they still had no idea I was coming for pick up.
Taryn C | Overall Experience