The ford transit was very clean and new.. The persons on the desk was very helpful. Definitely recommend 👍
Sudhir SCustomer Reviews for U-Haul of Ballwin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We always use this nice and efficient location while in town.
MOLLY CStaff were super helpful connecting and disconnecting the trailer I rented!
Aaron KLocation 1 is Ballwin MO wouldn’t let me drop the trailer because ‘we ’t take those because they are too heavy for us to pick up the tongue….take to the other Ballwin MO location’
Don NHi little brother got my U-Haul from the site. That is closer to my home on Big Bend Rd.
TRACEY ADaniel and the staff was great to deal with.
Joe DVerify all mirrors are properly aligned and that any additional instructions are verbally given or on the print out.
Gregory HGreat business....
Patrick SThe gentleman that helped me today was a super nice guy and very helpful! Whatever you're paying you should pay more he represents your company and he was a very good guy
Jim SExcellent service
JEAN-MATTHIEU WKnowledgeable, friendly and helpful staff. Equipment was in excellent condition.
Jason HThere was no problem with the location. The issue was the U-Haul site allowing me to reserve a hand truck at this location which WAS NOT AVAILABLE AT THIS LOCATION!! It is not a problem with the store - they were very helpful, friendly, and apologetic. But I spent the first hour of my rental driving around trying to find someone else to rent a hand truck.
Jason MThey always do a great job there. Have used them numerous times over the years.
James DMike was great. Good customer service from him and two other guys at the store
James DThey responded immediately to the maintenance items I highlighted on the auto hauler. They were very polite, professional, and efficient. The whole location had the appearance of being thoughtfully and well managed.
Tim DDidn’t see anyone. so N/A to your questions, but didn’t appreciate an unexpected fee after a long day moving.
Jedd JGreat experience. Staff was efficient and friendly. Equipment worked well.
Janet SThe people working here are fantastic given how busy this location gets. There was one person handling the line and it moved pretty quickly, even though he had to run in and out of the building setting things up. I really would encourage this location to have more people working at once. I think this is a lot to put on one person.
George JDon’t like the dollar per mile charge plus filling the tank at end on pickup truck rental. Don’t advertise the 19.95 pickup rental when the actual cost is 4 times that.
Robert Lvery friendly and prompt
M LHave more trailers available at this location
James FNever had a quick or easy check-in at this location. Today I did everything online, but the truck assigned didn’t exist and so I had to go through the counter. Guess what? 9am arrival and 9:40 before the truck was available.
C EVery professional- all that I dealt with were friendly, helpful, knowledgeable and quick. This was by far the best experience with UHaul that I have had
Melvin OLet people know that a reservation at a particular location means preference, not guarantee that the equipment is going to be there. I always thought that making a reservation at a particular spot is where you're going to pick it up, that's how it should be.
NIR RThe Staff was very helpful, courteous and professional. Thank you.
Doug SWell stocked with everything. They made it quick and easy. Trailer is rock solid and worry free. Quick service. And helpful.
John GThis location has excellent customer service , always friendly people ,willing to help, would highly reccomend them to anyone looking to get a truck or trailer. Or any moving supplies.
ANN RNo improve just continue given the same great service.
Dan KN/A
Marquesa DHave used this location for new many years, all went great as expected
Kevin RHaving the salespeople stay visible for drop off would be nice. We didn't realize there was anyone working until we finished doing an online check in, and I believe it would have been faster for all involved if we knew she worked there and if she stayed until we were finished checking in on the app.
Kent KEverything is fine
rick GN/A. everything was very smooth
Ed FThe person that took care of us was very pleasant and explain everything.
Serenella CThis location has outstanding customer service, the equipment is clean and well maintained. Anytime I need a uhaul I always prefer using this location, I feel safe and well taken care of.
ANN RGood location. Plenty of equipment. Very busy, so had to wait for a while for service.
Tom CSame as above. Friendly. Fast service . All good
Mark BNoone answered the phones. Tried to call and extend my rental 4 times with no answer. Had to drive 40 miles to tell them and he looked at me and said " I just got here, I dont know" with a I dont care look. Never apologized.
MICHAEL S10/10 experience from start to finish. Online rental was seamless, pickup was easy and truck was ready to go, customer service was great during both pickup and drop-off, and drop-off couldn’t have been smoother. Will definitely recommend this location!
Jeff DGreat service
ALEX BFriendly helpful staff. Clean equipment. Easy to use Thanks
WALTER RGreat service, friendly staff offer good advise.
Karin MDaniel is awesome. Big help and very conscientious. He made sure that we were safe and on our way
Ken PThe staff at the Ballwin location were and always are exceptional. The morning we were there the computer network system was extremely slow so it was taking at least 30 minutes to check 1 person into the system and assign a truck/trailer. The staff told us that the network issues happened frequently in the summer. There was a line of people out the door waiting to get a truck/trailer. Since I did my reservation on line, I expected it to be a smooth and fast process. The staff was doing their best to speed things along, but with the network issues, they were stuck waiting for the network to respond. For a company the size of UHaul, this is unacceptable. If it is a known, frequently occurring problem, then it needs to be addressed by corporate, as it is a corporate network issue. The network issues put a great deal of stress on the employees because they are trying to help customers, but are being slowed down by the network problems. I'm sure this is probably a company wide issue that is occurring at most locations across the country. Unacceptable situation for a large corporation dealing in customer facing customer service.
Susan HExcellent staff great equipment. Im always gonna choose uhaul
JAMES GThey were very unprofessional and not helpful and they didn’t answer questions or give us information that they know they could have gave us
MILTON SEasy to get the truck, and return!
Sonya BWas less fuel than marked when started. Condition of rhe truck was rough. Missing window crank handle. Driver door panel falling off. Return was almost impossible. Understaffed.
TODD C