Customer Reviews for U-Haul of Ballwin

7868 reviews

14767 Manchester   Ballwin, MO 63011
(2 Mi W Of Hwy 141)

(636) 230-6770

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 230-6770

14767 Manchester
Ballwin, MO 63011
(2 Mi W Of Hwy 141)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

Everyone is Friendly and knowledgeable And very helpful the go above The Call of Duty to make you happy

WILLIAM E. 
Rating:
4.0

Customer did not leave a comment.

Alex Z. 
Rating:
1.0

PLEASE contact me and I will gladly tell you the horrible experience I had there. The amount of things that happen are mind blowing. “ safety chains aren't needed”, on a trailer are you kidding Attention HR

NICHOLAS S. 
Rating:
4.0

Customer did not leave a comment.

XIAO T. 
Rating:
5.0

Customer did not leave a comment.

COREY L. 
Rating:
4.0

Customer did not leave a comment.

HOWARD O. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

Elaine S. 
Rating:
1.0

Charged for gas when gas tank was filled back to the 1/4 it was at when I received the truck. There was line when I went to return and the kids just took the keys and said he would take care of it. Trying to scam me out of almost $80!!!

FRANK J. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Quick and efficient check in.

Joel W. 
Rating:
4.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Nothing your company was very helpful

CHRISTINE M. 
Rating:
5.0

I rent a quite regularly from this location always professional courteous

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
3.0

Easy pickup and drop off. Unit was clean and accessible. Only issue was being charged for furniture mats that I did not order and did not receive. Not sure if this is a scam for an extra $5 or a mistake, but I'm not happy with the fraudulent charge.

Robert B. 
Rating:
2.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

MEGAN H. 
Rating:
5.0

Customer did not leave a comment.

DARIN H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Everyone during set up was friendly and very helpful.

ELIZABETH P. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
1.0

Customer did not leave a comment.

Luke P. 
Rating:
4.0

Your staff on the truck pick up was good. The truck was not clean but I did not expect it to be. The truck broke down about a half hour from pick up about 10:45am. But I did not get into a new truck until 2:30pm. A move is planned with lots of different people and pick ups. I lost half of my help due to timing. I have long haulers syndrome and asthma. My daughters new apt. was 3 flights of stairs!!!! This was so hard on my body to loose my people due to truck issues. It was a tremendously hard day on my body and my disabled daughter. The process to get a new truck was too lengthy. Why did I need to stay till a tow truck came? Someone should have brought me a new truck right away.

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

jeff K. 
Rating:
4.0

Customer did not leave a comment.

CHARLES E. 
Rating:
5.0

I always use this store location and the staff are always amazing, fun and helpful. I will continue to use this location and I highly recommend it. Vehicles are always well maintained and clean.

BRADLEY C. 
Rating:
4.0

Didn't provide as many furniture pads as I had ordered, but we still got the job done. My husband didn't know how many to get, would be nice if they had looked at my order to verify instead of just verbally asking. Minor detail. Otherwise great service!

Adam L. 
Rating:
3.0

I thought the two girls, one on Sunday and today were very rude. They both need a lesson on customer service. The first thing out of her mouth on Sunday was “we close at five and I dont see your reservation”. Thank god the guy from the garage came in or I would have been out of luck. I will try Budget next time

BERNARD B. 
Rating:
3.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

friendly and efficient employees

Donald A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Great guys, great service and great products.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Simple and worked fine as always.

MARCELO S. 
Rating:
5.0

The equipment was an excellent nation for good behind my truck and no problems I would refer you guys to any friends or family that will be moving

CHARLES WAYNE C. 
Rating:
5.0

quick and easy and very affordable ..appreciated the availability of the truck within minutes i was driving out with my rental truck

LARA S. 
Rating:
2.0

Not one employee wore a mask. They rented me the wrong trailer.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

ZEHRID K. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Staff was kind, fast and accommodating. The truck was clean and equipment worked well.

John K. 
Rating:
1.0

Tbh pretty disappointed didnt do a walk around the truck, didn't go over starting miles with me which was 633 and they tried to say I drove over 200 miles theres no wat I did that the two associates said they would have the manager refund me and still haven't gotten anything

ethan H. 
Rating:
4.0

always nice. helpful. the last visit was a teeny bit off. service great. but the tires were low on air ... enough for the light to be on. made me worry the whole time.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
1.0

Our truck was not ready for our 6 A.M pick up and when we called customer service we were hung up on. This made us arrive late to where we were supposed to be.

Nathan G. 
Rating:
4.0

Customer did not leave a comment.

EDDIE P. 
Rating:
1.0

Customer did not leave a comment.

MURAD Y. 
Rating:
4.0

Customer did not leave a comment.

STACEY G. 
Rating:
2.0

Person behind the desk spent over 10 minutes on a phone call without acknowledging my presence of waiting in line. He gave very minimal effort to help me. I hope I don't have to use this location again.

Renee S. 
Rating:
5.0

Customer did not leave a comment.

KATRINA L. 
Rating:
5.0

received us with a smile and glad to do business with us.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
3.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N. 
Rating:
4.0

Customer did not leave a comment.

Rick J. 
Rating:
5.0

Nothing

KEVIN B. 
Rating:
5.0

The two gentlemen was extremely helpful. I purchased a new tv and it would not fit in my car. I showed up without a reservation and they took care of me right away. They could have turned me away but instead help me.

DART F. 
Rating:
4.0

Maybe another staff member as this is a busy location that I visit often. Great staff though. No real wait as everyone is always assisting customers.

MICHAEL A. 
Rating:
1.0

I was charged an additional $68 for fuel when I received the truck barely over empty, had to stop immediately for fuel and returned it as I was given it, Very frustrating!

TIMOTHY K. 
Rating:
5.0

👍

LORENZO D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG G. 
Rating:
5.0

Excellent all around

JEFFREY T. 
Rating:
2.0

Customer did not leave a comment.

Dennis L. 
Rating:
4.0

Customer did not leave a comment.

SHAWN F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Have used this location several times. Went smoothly. Friendly staff who helped me get my trailer all set up.

Ann H. 
Rating:
4.0

Customer did not leave a comment.

mike M. 
Rating:
2.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Store managed very well.

John L. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Customer did not leave a comment.

Jeff C. 
Rating:
2.0

Trucks mirrors were filthy and I had to pull over to clean just to see. Only 1 worker wore a mask while it clearly stated on the door that masks were required in the building

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

DAMIEN F. 
Rating:
5.0

Excellent experience! Very professional and helpful.

Glenn G. 
Rating:
4.0

coffeee.... ahahahha

MARY F. 
Rating:
5.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Customer did not leave a comment.

GAYAN ERANGA M. 
Rating:
5.0

Customer did not leave a comment.

YURIY S. 
Rating:
5.0

Customer did not leave a comment.

Lauraine W. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

This location always provides excellent customer service. We would never consider using a different store. They are professional, prompt, helpful and always have the right equipment that we have reserved.

VICTOR F. 
Rating:
4.0

Helpful and friendly individual at the desk and also helped with the trailer hook up. I recommend this location to anyone renting.

COMMODORE W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Quickly hooked up my trailer and had me on my way. Very friendly.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP J. 
Rating:
5.0

My experience was great

WILLIAM L. 
Rating:
5.0

I used after hour drop off, it was very convenient.

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

WOLF S. 
Rating:
4.0

Easy and smooth to get in and out. I felt like I was there for 5-10 minutes tops. Only issue was a staff member helping me not wearing a mask.

JONATHAN W. 
Rating:
1.0

Customer did not leave a comment.

Deb B. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

JAYMES W. 
No reviews have been submitted for this location.

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