UH asked me to move pick up locations. I agreed. When I got there, no one was there for check out. I called and waited and we finally converted the reservation to 24 hours and a black box for keys. After registering, I find out that there is no black box for keys. Called again and waited. Was told to go back to my original pick up location. I asked for the district manager to call me. 24 hours later, no call. 48 minutes late for my move. Poor service UH. Get your shit together. If I could, I would never use you again.
LUKE NCustomer Reviews for U-Haul of Bensalem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the employees be a little friendlier and explain things a bit better to help the overall customer experience. also, i know it's a truck rental, but the inside could be a bit more inviting. Pretty dark inside.
Kim CExcellent service! Thank you!
Roman IQuick in and out on pick up and drop off!
John MIt took me over 1 hr the application kept crashing whiched cause the late return & pick up
Herman TWas good, no issues
robert wTruck door trim falling off and transmission struggling
gene fI ended up having to pay way more money than expected! I got charged an extra cleaning fee for no reason and other fees that added up to just under $300!
Kenneth SThere was trash in trailer which I needed to clean out when I dropped it off after my trip.
david nEverything was smooth and convenient.
JESSICA MCool staff. Helpful and accommodating.
Kent SPerson working was friendly and extremely helpful
MICHAEL CWorker was helpful and friendly
Angela BThe checkout process after hours takes some time , it could be more efficient , and more visible
Samir POver charged
paras pBien servicio lo máximo buena atención buenos vehículos
Byron PGreat
DIPENDRA PNothing else
ALLSON EQuick and easy very simple
Chris JWe had to call customer service due a previous issue with another location, she was really nice and helped us to make this new reservation . The gentleman in this location was very pleasant and patient.
YADIRA CThe guys that work there are very organized and professional I was already having a bad day they made the process so much better definitely recommend this place
KATHY WYour online pricing is deceptive and your return policy requiring photos only thru your app is a brilliant way to piss off your customers. you promote the flat daily truck rate up front, and then reveal there is a per mile rate near the final payment screen. you require a dozen pictures taken before returning, but only thru your app, and you don’t reveal this requirement until I’m at the store dropping off. It was cold and raining when I returned the truck and a lousy last experience to leave a customer with. Ever heard of a “customer journey map?” Look it up and do it.
Michael KMuch better than any other time I’ve rented. I didn’t have to wait and the person at the desk was helpful. Instead of just telling me to use the app.
Kimberly DAlways helpful. Answers questions. Very courteous and professional staff.
CONTESSA REasy check in and return process. Very user friendly.
Sherrell WYour company contacted me 2 minutes before I was scheduled to pick up a vehicle to tell me that it was trapped in ice and unavailable. The storm that caused the ice was a week prior. The next location they sent me to had a massive line because your system was down. I was hours behind by the time I finally had a truck.
Adam HIf this was the Feasterville location I didn't even get to use it because no one was there to open it when I went to pickup. I had to have my reservation changed after waiting 30min past opening/pickup time. I was transferred to the Bensalem location, which was fine and the workers were very helpful. But the overall experience was terrible.
JESSE GEverything was perfect and accommodating
francine dHave someone that can speak to a customer , they acted like I was bothering them, I have spent a lot of money at this location over the years, last year alone was over 6,000.00. They sound like they were to tired to speak.
David MDrop off after hours and any of the above applies but I had to select in order to submit the review It should have an N/A option
KAYSHEN MGreat guys running Bensalem store
ROBERT AAnother great experience!!
ROBERT Ame having to download an app I felt like I had to do all the work wile the U-Haul employee just sat there playing on there phone and it took forever to rent a vehicle and to return a vehicle
CHRISTOPHER MHorrible manager and horrible service at U Haul Bensalem
Annie TThe young man at the desk was very helpful and pleasant
CHARLES REverything was fine!
MICHELLE TThe staff was friendly and helpful. The facility was well-maintained, and it was easy to park there. The truck was in great condition and was ready for me as soon as I arrived. So I cannot think of anything to improve upon!
Jeffrey HThe visor on the driver side was broken and hanging down. The inside was clean, but I could tell that the truck was pretty well beat up by former users.
JEANNE GYoung man. It's very helpful. Meeting very Thing easy to take care of my business.Thank you very much
LEONARD SThe option to do business in store should be removed from the website if it's no longer available (which is what I was told by the clerk). I was unaware of the change until I got there and was told. Checked my email and saw i received an email stating my reservation type was changed to online, I had to download the app, go through the prompts, ect the morning I picked up my truck. Maybe it's an option as some locations and that's why it's on there but if not, I suggest removing it so people are aware upon reservation that additional steps need to be done ( and I assume can be did earlier than day of pickup)
CHRISTOPHER HThe checkin process is abysmal. Doing everything online is painful. Why scan my DL and have me take a selfie when the associate across the counter could verify my identity? Why have me enter contact info for 4 people to rent a truck when you have my credit card info?
WILLIAM NKeep up the great work!
CHRISTIE Svery bad vehicle
ABHISHEK Dneed to improve parking spot for customer.
ANIRUDDH BPicking up the truck was annoying. I do not want to use my own phone to log in and upload pictures. The employees she be issued an iPad and collect the pictures themselves
ANDREW RI prefer this location due to its proximity to my home and they customer service that I get there. Top notch! And, I love the ramps on the 4x8 trailers!! They make loading so much easier. Please increase their availability!
Chris OThe worst experience with rental equipment ever , very dishonest people, would never go back to renting from this company and I strongly don’t recommend it to anyone.
HAMDALLAH M