Customer Reviews for U-Haul of Bensalem

4,008 reviews

2180 Street Rd   Bensalem, PA 19020
(W Of I-95 Exit 37 Street Road; Between Knights Rd and Hulmeville Rd)

(215) 638-7575

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(215) 638-7575

2180 Street Rd
Bensalem, PA 19020
(W Of I-95 Exit 37 Street Road; Between Knights Rd and Hulmeville Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service is excellent 👌

JAMES B. 
Rating:
5.0

Equipment was clean but trucks front end was in need of repairs! Ball joints were knocking and front end was wandering between lines, hard to handle. Recommend maintenance!! The associate working was very nice to deal with !

William S. 
Rating:
1.0

Hand track was was missed but Credit Card was charged for it. lazy in store rep. forgot to check out returned track.

Yevgeniy K. 
Rating:
5.0

Rep was courteous and helpful

CHARLES K. 
Rating:
5.0

My experience was great I use the online tools to make checking in a breeze, the truck was brand new. No problems at all

Thomas R. 
Rating:
5.0

My U-haul experience went very well. Booking it online was easy, so was the pick-up and drop-off! Easy Peasy! The gentlemen at the desk (one during pick-up and another when we dropped off) were both very nice, and they made it a pleasant experience.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

JEANNE B. 
Rating:
5.0

Customer did not leave a comment.

Eladio L. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

Equipment was not properly registered in the system for me to complete online check. Vehicle was supposed to be picked up a more convenient location. Vehicle was scheduled for 10am pick up at the more convenient location. I successfully did online check in. Did not arrive at 10am due to unforeseen circumstances. However, vehicle WAS still checked in and only waiting for key retrieval. Only to have vehicle cancelled and send me to a inconvenient location. Customer feels that since online check in was completed and credit card information was requested, vehicle should have been available. P.S. vehicle initially scheduled for pick up that was cancelled WAS spotted on the lot and not "given away" as the agent suggested.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Marat M. 
Rating:
1.0

Your company ripped me off.When I picked van up it had 1/4 tank of gas... when I dropped it off it had a little bit more than when I pick it up.I put 15.00 dollars of gas in vehicle and I have the receipt.U haul charged me 20.00 more on my debit card for fuel.I use U-Haul before, but I will never ever again.I will keep putting bad reviews on Facebook and other media fronts.Word of mouth goes a very long way...trust me.

William K. 
Rating:
4.0

Customer did not leave a comment.

ROMAN S. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
2.0

A lot of the issues were not with Bensalem in particular. I reserved a truck at the Levittown branch went there only to find that the truck was in Bensalem instead. At Bensalem a found a woman who rented in Bensalem but had to go to Northeast Philly to pick up her truck. But the truck had a tire that was light on air, the check engine light was on as was another warning light. And it did not come with a full tank of gas, and when I tried to match the gas level, I wound up being charged despite matching it pretty well. Also I reserved a dolly. There was none of the type that I reserved so I was given a furniture dolly. But despite being told I would only be charged for the ordinary dolly since that is what I reserved, I was charged for the furniture dolly. I suspect it was just a busy day for rentals. I rented a truck a month ago in Norristown and had none of these issues. So I am not ruling out using the service again. But another experience like that would be problematic.

Lon B. 
Rating:
5.0

The representative was patient and explained everything!!

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

This location was fine. My issue with my rental was this was not my original pick up location. I was scheduled to pick up the van from the uhaul location on Red Lion Road, but when I completed my reservation through the 24/7 portal, I noticed the van did not have a license plate. The man at the Red Lion location was very helpful in finding a replacement, but it was still a hassle.

CHRISTINE M. 
Rating:
5.0

No type of nonsense. Very courteous ,quick and professional. Location was excellent.

DIEGO M. 
Rating:
5.0

Customer did not leave a comment.

KONG L. 
Rating:
4.0

Customer did not leave a comment.

Tod V. 
Rating:
3.0

More professional staff

RYAN L. 
Rating:
1.0

Customer did not leave a comment.

SANTOS P. 
Rating:
5.0

Great customer service!

RAKAN H. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

The gentleman who helped me rent the van as well as the other gentleman who helped purchase the correct size boxes (as I was returning the van), on Fri 10/22/21, we're both very helpful. Please thank them, as the made the rental, return & purchasing of boxes, etc. go smoothly :)

ALEXANDRA E. 
Rating:
1.0

Make the website actually perform how it should. The Bensalem store is the worst experience I have ever encountered. The “general manager” was not only unprofessional, but proceeded to tell me the order I completed online did not go through the way i submitted it. He then stated that the website does what it wants and that I should speak with the marketing person? Instead of paying $80 (like your god Awful website quoted me initially) I paid $193. I was also told the dolly I had ordered was not available and that he had not seen one in six months. He also proceeded to take a phone call in front of a line of people and he put the guy on speakerphone and was rude. Overall, it was awful. Dude does not wanna take ANY ownership of mistakes whether it be in the system or by fault of his own. The Crum Lynne location was great! The one in Bensalem should just close if that's the only option of a worker you have.

GREGORY F. 
Rating:
3.0

I was scheduled to pick up my cargo van at different location but the service personnel didnt know ANYTHING about my reservstion..After I had to call UHaul to find out I had to go to another location to get my truck.....I was a. Hour late in getting my truck

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

The staff at this location are always prompt, friendly and professional!

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Caitlin R. 
Rating:
5.0

Tori the General Manager was excellent, very knowledgeable and helpful. He is the type of employee who cares more about Customer satisfaction then about the almighty the Dollar. I have used the street road location in Bensalem 4 times in the last year moving my father and each time Tori has treated me with nothing but outstanding service. Other locations and employees could learn a lot from him

CHRISTOPHER M. 
Rating:
2.0

The truck was shaking terrible and it would not kick in to gear for a while which means the transmission is not in good shape. It was not a pleasant ride, it was very nerve racking.I would not recommend anyone to go there to rent a truck.

CATHERINE F. 
Rating:
5.0

Very friendly staff, he hooked everything up for me. The whole pickup process only took a few minutes. Again the drop off process was simple and fast, when I pulled up the attendant was outside before I could get out of my car. He checked the trailer and asked me to park it and that's it I could leave. He knew who I was without asking. Excellent experience!

DONALD H. 
Rating:
5.0

The associate was very helpfull and the service was great i am really happy with the service provided .

DHRUVIL P. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
4.0

Customer did not leave a comment.

VIVIAN R. 
Rating:
3.0

We reserved 2 dollies when making the reservation and when we picked the truck up the sales associate said they didn't have any available. The truck engine light came on after driving only 20 miles.

MONIQUE G. 
Rating:
5.0

Customer did not leave a comment.

DIMITRA D. 
Rating:
1.0

they are doing a forced as if they are saying why did you come! ı was not satisfied at all. there is no explanation of the process and it is evident from the past comments already made.

UMUT B. 
Rating:
1.0

Agents in this location doesn't care who you are. If you ask truck for rent they will say they don't have one, but there have. They don't wanna give you trucks why I don't know maybe they want some extra money for themselves.

SHERZOD A. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Staff is very friendly and helpful. Great place!

James B. 
Rating:
4.0

Customer did not leave a comment.

SUZANNE H. 
Rating:
1.0

Customer did not leave a comment.

FRANCIS F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
4.0

Customer did not leave a comment.

Frederick F. 
Rating:
5.0

All good , professional

FRANK S. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO A. 
Rating:
5.0

Tori was very friendly and helpful. He went above and beyond expectations. You have an amazing customer oriented person and he should be recognized

JULIE M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

As far as customer service , you have been top notch. Your representative Taj, I believe is his name. I may be mistaken because I am hard of hearing. But as I was saying, your representative was well spoken, and extremely helpful in helping me secure the vehicle I reserved, and get me out in a timely matter to do what I had to do. He explained everything thoroughly as if the young man had 30 years under his belt. Not to mention he quickly approached the register after I spoke will him outside while bothering him in his duties of scrubbing the trucks like I've never seen them cleaned before. I've rented from U Haul multiple times and this is the first time I had to reach out and explain how impressed I was with this young man's work ethic. I will be a continuing customer from here on out. Thank you

brittany C. 
Rating:
1.0

I have used uHaul and movers service probably 3 times in last 10 months. Experience that I had this time was the worse customer service experience starting from the reservation, my location was changed and wasn't even notified, thanks to my mobile covid check-in process text message at 7:30pm the night before that it was changed to location further than my home in the opposite direction i m moving to so extra miles. It's moving day i go to pick up the truck, mobile process smooth, uploaded pictures and bring the truck home and movers show up. Movers show up and asked me to move the truck close to the front door, realized driver door doesn't shut, movers were nice look at the door and find out passenger side is also an issue but can manage it if really want to do it. Only need to go 10 miles each way but didn't wanted to take risk and i decided rent another truck because calling this location was no help because no one answered. Movers get paid by an hour. Rented another truck for $110 and got started finished my move and went to drop off the uHaul, stopped at gas station filled up the tank 1 block away from uHaul location. I only took it from location to home and home to location i put on 10 miles so I Finish the drop off but had to go inside to let someone know about the door issue and make sure drop off done. I went inside and notified about drop off and told them about the door issue and offered to walk to make sure they know it and i was told in response, hey man you are all good I have to do level 2 on that truck anyway you're all good receipt will be emailed. I got out and left, couple hours later i got the receipt with fuel charge on it for 2 gallons as $9.50. I was so frustrated because location already don't answer uHaul 1800 is and absolutely no help was this time but i called anyway and was told email them if they dont answer. I heard nothing since Wednesday so i called today again through ringers and 1800 uHaul told me they did issue a credit for $9.00. Hope you are alright with it, if you want you can reach out for 50 cents. I was just so shocked. I find the biggest gap is communication with this location and everyone I interacted with this overall transaction were forced to work or overwhelmed and didn't want to be there, I am and was just out of words. I am still in the process of move but I will most definitely talk about this experience on public platform to inform and let others know what to expect.

Karan P. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Ed C. 
Rating:
4.0

The mobile after hours system did not work on my iPhone

Joanna J. 
Rating:
4.0

Customer service from Aaron was awesome

REGINALD H. 
Rating:
3.0

Truck full of gas I had less quarter to empty on mine when I picked up Better maintenance of the vehicles, very bad steering needs alignment, weird noises over revving RPMs going downhill felt unsafe to operate.

Dmytro D. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS A. 
Rating:
2.0

Waited 20 minutes for receipt, manager was unable to print one. Said he would contact me next day to get me one, never called. Following week they called me to make appt. to get my hitch installed, which they did the week before. Finally e-mailed me a receipt. Manager was unprofessional, trash talked one of his employees right in front of me after the guy had left. Wasn't very respectful to me either.

Mark D. 
Rating:
5.0

Perfect

Edem F. 
Rating:
5.0

Employees were very helpful

DARREN L. 
Rating:
1.0

Manager was completely rude with a line full of people. Seemed completely indifferent to the fact that there was an entire store waiting to be helped. Double booked my truck, not a single dolly, etc. Worst u-haul experience ever

WILLIAM M. 
Rating:
1.0

Truck was not ready. Manager said it had to be cleaned. It was not clean and smelled of smoke in the cab. The back of the truck smelled like sewage. The truck only had about an 1/8 of a tank of fuel even though it was listed as 1/4 tank. The van kept stalling out and barely made it to get fuel. Unacceptable. I won't use this service again.

JOSEPH K. 
Rating:
5.0

Keep doing what you're doing!

PAUL R. 
Rating:
4.0

Interior lights where not working, got them to go on but they went back out. I did a lot of moving into the night.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Aaron is a credit to your store! He is a great Employee, enthusiastic, able to handle stressful situations, keep everybody happy and get the job done I was very impressed with him.

LYNN T. 
Rating:
5.0

Customer did not leave a comment.

ADIL E. 
Rating:
5.0

Torey was fantastic!!! There was a problem with my rental getting cancelled from the app, he was so calm and had a solution immediately. I got another truck immediately and he discounted my mileage because of the inconvenience. He took what could have been a nightmare and fixed the issue. He really is a true asset to the company. At no point did he get flustered and was attentive to each person with understanding. Moving is a difficult process and keeping everyone happy while still getting the goal accomplished is the point right? Thanks for making my moms move so easy.

Robin B. 
Rating:
5.0

Nothing ... Everything went well. Vehicle was ready and I was in/out quickly.

EDWARDO B. 
Rating:
4.0

Customer did not leave a comment.

PAMELA N. 
Rating:
1.0

I've rented a cargo van with U-Haul several times. And each and every time U-Haul deliberately overcharged me upon return of the vehicle. On multiple occasions when I used the chat feature to extend the rental for a day or so, more money was deducted from my card than what the U-Haul chat person told me the cost was. And they refused to refund me the overcharged amount. Very crafty business practices. Never again will I rent from U-Haul. And I will warn everyone not to do business with such a dishonest company. The general manager at this location seems to be the only helpful person I've dealt with

Senaca S. 
Rating:
4.0

I think you guys are doing great job

JOSEPH N. 
Rating:
1.0

The person at this location was very rude and we had to wait because he was washing his personal car. Very unprofessional and cursing a lot.

ANYELO R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Staff was awesome here. They seemed understaffed for the traffic coming in at the time and handled it great. Only uhaul in bucks I'll go to.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

KARI D. 
Rating:
1.0

Worker was rude

Louis C. 
Rating:
3.0

Person didn't showed professionalism.

BEATRICE F. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Nothing, I really like this location.

Joshua L. 
Rating:
1.0

This place took me for a sucker! Not only that they gave screwed up my rental when I went to pick up my rental it wasn't there and they wanted me to go 35 minutes away to pick up my rental somewhere else, but they overcharge me after I took the truck back in perfect condition with the same amount of gas! They gave me a quote and the next day I saw another charge on my account! When I called them to let them know what they did they said it was nothing that they could do.! Worst place ever!

MIRIAM D. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS L. 
Rating:
1.0

Make sure your employees are on time and stick to your word. I was promised a truck at 8:00am i checked in on my phone to be able to get my truck and not wait and get a heAd start on my move. When i arrived there were 10 people outside waiting because the employee never showed up to open the store at 7:00 when they open. My truck was also buried behind another truck. I did not receive the truck until 9:30. I called about the $50 back for my late reservation but i was told they are bot responsible for the employees being late which made no sense at all because thats why i was late and woke up early for no reason

Anthony C. 
Rating:
5.0

Was a very Pleasant experience I've rented from this location before

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL R. 
Rating:
4.0

I don't remember there names, but worked Sunday when I picked up the app. They were true gentlemen. They helped and explain the process on disconnecting and returning the atp. Very nice guys.

JOHN W. 
Rating:
5.0

Team was very helpful and great!

Timothy R. 
Rating:
3.0

Employee asked me if I wanted him to sweep my truck out I said I would do it it should have been done before I got there

ANTHONY S. 
Rating:
3.0

The equipment was clean, but the transmission on the truck is in bad shape. After driving for about 30 minutes, the truck was giving me trouble. It wouldn't shift from first to second or second to third without first revving very high and then slamming into gear. We didn't think we were going to make it to our destination.

CHRISTY C. 
Rating:
1.0

Had an 8 am appointment and the location was supposed to be open at 7am. Nobody showed up until 9:30. There was a line of angry customers, which was bad. I'll never use this location again based on the experience I had. I asked for some sort of compensation and was told the general manager would reach out, who has not as of yet. Very upset, do not go here

Kyle B. 
Rating:
2.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
4.0

With your online service, I'm certain customers would appreciate the total costs including mileage and other fees, when come time to pick up their truck, so that there aren't any additional unexpected finances.

MAURICE M. 
Rating:
5.0

Customer did not leave a comment.

VERONICA P. 
No reviews have been submitted for this location.

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