Customer Reviews for U-Haul of Brandon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Brandon

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Diego C. on

Rating:

Customer did not leave a comment.

Samuel T. on

Rating:

Customer did not leave a comment.

Rick A. on

Rating:

Couple more chairs in waiting room

George P. on

Rating:

Customer did not leave a comment.

Patrick H. on

Rating:

Everything great...especially the customer service at the location

Daniel B. on

Rating:

Customer did not leave a comment.

John C. on

Rating:

Customer did not leave a comment.

ERIN P. on

Rating:

Helpful nice attendant made picking up the uhaul easy and quick

Percy E. on

Rating:

Customer did not leave a comment.

Russell G. on

Rating:

Customer did not leave a comment.

MIGUEL E. on

Rating:

Customer did not leave a comment.

Chakera L. on

Rating:

Everything was fantastic, from the lady that assisted me at this location to the vehicle. I would highly recommend this location to family & friends ??

Stephen B. on

Rating:

Outstanding!!!

albert s. on

Rating:

Only took a couple of minutes, While I was inside with the paperwork, an employee took the dolly off of the truck.

Wendy J. on

Rating:

Customer did not leave a comment.

Michael l. on

Rating:

Uhaul was excellent!! Needed a certain size for our load but, without one avay uhaul accommodated perfectly with a one size up! Also giving us an extra day to bring it back which really helped our needs will continue to do more business with them for future productions and transport needs.

Kevin C. on

Rating:

Very good service clean truck would rent from you again thank you

Elizabeth J. on

Rating:

Customer did not leave a comment.

Thomas M. on

Rating:

Both people we dealt with here were very polite and efficient having us checked out and on our way within 5 or 10 minutes. The facility was very clean and professional looking and despite a very busy location at the time we had a very good experience.

Jaipal K. on

Rating:

Customer did not leave a comment.

paul g. on

Rating:

It's pretty busy here most of the time, so checking in takes some time, even when the employees are working pretty quickly.

joann a. on

Rating:

Takes entirely too long for in-person check out. Something needs to be done to speed up this process!

Alvaro R. on

Rating:

None

mario c. on

Rating:

Customer did not leave a comment.

Jonathan F. on

Rating:

Keep up the great work!

Yvette E. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Install more tie downs inside the trailers

verna p. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Customer did not leave a comment.

Ashley E. on

Rating:

Customer did not leave a comment.

Nicole M. on

Rating:

Customer did not leave a comment.

Philip M. on

Rating:

Customer did not leave a comment.

Russell G. on

Rating:

Customer did not leave a comment.

Amy S. on

Rating:

Thanks

Andi Z. on

Rating:

Customer did not leave a comment.

CARMEN S. on

Rating:

Customer did not leave a comment.

Dominique M. on

Rating:

Customer did not leave a comment.

Walter P. on

Rating:

nothing. Everyone was friendly and it was done very quickly. The installer even double checked that I didn't need the lights connection.

Sharon P. on

Rating:

Nothing doing great!

Gary T. on

Rating:

Nothing everything and everyone was great.

Donna P. on

Rating:

Customer did not leave a comment.

Willard H. on

Rating:

Always in and out. Nice and friendly people.

Omar R. on

Rating:

Customer did not leave a comment.

LiMai G. on

Rating:

Customer did not leave a comment.

Rodney S. on

Rating:

Bad experience with battery light coming on , i believe that caused ac to turn off on me and all the odometer needles weren't workin . And I got charged for I dolly I did not use nor order

Paula L. on

Rating:

Invest in a few new trucks. Overall I'm satisfied. Thanks!

Anthony P. on

Rating:

Customer did not leave a comment.

Charlene G. on

Rating:

If there's an issue they correct it

Steven G. on

Rating:

The cargo van was brand new - only 282 miles on it, very nice. The staff was friendly and efficient, answered questions with clear information, and the pickup and return process was quick and seamless.

David T. on

Rating:

There was a chain that was stuck between the tailgate and the frame. We were unable to utilize the trailer as needed. Clearly the trailer was not inspected correctly.

Virginia W. on

Rating:

Customer did not leave a comment.

Judith T. on

Rating:

Make sure phone agents are well trained with exact information at hand so the client is well informed! The wait time holding for a representative to resolve an issue is too long. I waited 20 minutes, and when a client is upset to begin with, this only adds to the problem!

greg k. on

Rating:

It takes way to long to rent trailer. I was second in line with two employees at the counter and it took me 35 minutes to finish paperwork and additional 10 to leave parking lot. WAY WAY too long

Marla S. on

Rating:

Customer did not leave a comment.

Timothy M. on

Rating:

Great Experience

Michael C. on

Rating:

This survey does not ask customer service questions, wait time issues. contact me if you want a measurablel survey.

Diana K. on

Rating:

Customer did not leave a comment.

Julio M. on

Rating:

Customer did not leave a comment.

Debbie W. on

Rating:

Maybe have more counter help on a Saturday morning at the end of the month. When I left there were at least 7 -8 people in line. I would like to recognize Thomas Parrish for going above & beyond. I made my reservations for the wrong day/date. However, he was able to help me in getting a truck for Sunday, 6/30. I greatly appreciated his concern for me & it made my day much easier having a truck. Thank you very much Thomas!!!

Margaret S. on

Rating:

Drop off was easy. As we paid in advance, handheld computer was used where we left truck. All was good.

Jackson A. on

Rating:

Only suggestion would be easier parking for the u haul. Had a hard time.

Greg S. on

Rating:

Customer did not leave a comment.

Ian F. on

Rating:

Customer did not leave a comment.

Rocco P. on

Rating:

Excellent staff, speedy attention, clean and friendly... I think you guys are doing very well at this location. Thanks for another great Uhaul experience!

Sophat T. on

Rating:

Customer did not leave a comment.

Gisela Y. on

Rating:

Customer did not leave a comment.

Joshua K. on

Rating:

Customer did not leave a comment.

Tanja S. on

Rating:

Customer did not leave a comment.

Dawn G. on

Rating:

Jay and your team were amazing. Everything was ready & clean. Needed the van in a rush and they helped me out 100%. Would definitely recommend and use them again. You all should be proud of this branch, theyre setting an example. I've used you all before in Virginia and never received the service I got here!

Felipe G. on

Rating:

Excellent, effective, and quick service!

delaynna w. on

Rating:

Customer did not leave a comment.

Colin C. on

Rating:

Trucks need to be non-smoking. Our truck only had 26K miles and already smelled like an ashtray. We had to ride 12 hours with the windows down.

Donald V. on

Rating:

Passenger side mirror came loose. Gave us problems second day of trip. We were told all defects on vehicle were noted. Walk around was not necessary. Windshield on drivers side was cracked.

Raymond L. on

Rating:

Customer did not leave a comment.

Edward S. on

Rating:

Customer did not leave a comment.

Jennifer L. on

Rating:

Customer did not leave a comment.

Richard C. on

Rating:

The van was due for oil change and had low air in tires. The staff was not friendly. The online check in took longer than going to the counter and had to wait 15 minutes just to get the key. It was a waste of time not a time saver.

Joshua H. on

Rating:

Customer did not leave a comment.

Jesus M. on

Rating:

Customer did not leave a comment.

Chance B. on

Rating:

Customer did not leave a comment.

Andrew J. on

Rating:

Customer did not leave a comment.

Diana G. on

Rating:

Customer did not leave a comment.

Orlando G. on

Rating:

Customer did not leave a comment.

JOSEPH K. on

Rating:

Customer did not leave a comment.

Shanelly B. on

Rating:

Customer did not leave a comment.

don h. on

Rating:

The manager and the crew at the Brandon u haul are the very best. The best at everything. Love doing business with them. Thanks. Don. Hanson

Chisa D. on

Rating:

Customer did not leave a comment.

LUIS R. on

Rating:

First time I was given a vehicle dirty and smelled like cigarettes. Ash try was full of cigarettes buds and floor had a spill from a soda that was left to dry.

Jeff M. on

Rating:

Customer did not leave a comment.

rikki p. on

Rating:

Customer did not leave a comment.

Michelle W. on

Rating:

I opted to save gas and drop the truck off near the location I was moving to rather than driving all the way back across town to the pick up location BUT NO ONE disclosed to me when I reserved the truck online NOR When I picked it up that I Would Be charged SUBSTANTIALLY MORE THAN “$19.99 + MILEAGE “ As I Had Been Advised Until the Next Day @ the Drop Off Location and They Were EXTREMELY RUDE!! I WON’T EVER USE UHAUL AGAIN For Any Reason In the Future Due To the POOR Way I Was Treated By the Employees @ 377 W. Brandon BLVD.

Steven A. on

Rating:

Customer did not leave a comment.

Jason A. on

Rating:

My truck had no brake fluid and no oil. After having a complete brake failure and two call outs for a service person, it was determined that the main brake line was ruptured. My vehicle had to be towed. The angle of the tow shifted my load and damaged a number of items, mostly furniture. Also the cargo area leaked when it rained, further ruining furniture. I was almost involved in a car accident because of this truck's poor maintenance, an accident that could have killed me or another driver/occupant simply because the truck could not stop. I was given a full refund. I deserve much more for my time, damaged furniture, and personal stress.

Cristian R. on

Rating:

Customer did not leave a comment.

Joseph W. on

Rating:

Customer did not leave a comment.

Sean C. on

Rating:

Nice place to rent Sean Cameron Saving Grace Home Inspections and Moving 941 284 0426

Jorge G. on

Rating:

Very courteous service and the gentleman that installed my hitch was very professional. Took less than 30 minutes and I was out if there.

Barbara M. on

Rating:

The salesperson was attentive and helpful from the moment that I pulled in.

Antonio L. on

Rating:

The staff was irritable and very annoyed when we arrived. The person I worked with was obviously upset and took it out on the customers. We were in line and jovial and he was very morose and upsetting. It was also annoying that your system kept trying to sell me stuff that I had already declined previously. I had everything ready to go when I got to the store and it took me another 30 minutes just to wait in line. Finally, when i did get my equipment, the yard personnel were helpful and did check everything out with me, but the trailer was full of gravel and other debris. I gave it back completely clean, but do not enjoy cleaning up other people's messes.

JON S. on

Rating:

Customer did not leave a comment.

Thomas R. on

Rating:

Customer did not leave a comment.

ed s. on

Rating:

Customer did not leave a comment.

TIMOTHY M. on

Rating:

Customer did not leave a comment.

Lauri L. on

Rating:

The manager jay was great.

Luis D. on

Rating:

Customer did not leave a comment.

RYAN A. on

Rating:

Customer did not leave a comment.

Daniel D. on

Rating:

Customer did not leave a comment.

Anthony B. on

Rating:

I had to unhook and drop the 6x12 enclosed trailer by myself upon drop-off. Wasn't happy about it.

dawn b. on

Rating:

Windshield and windows were dirty, there was water in the reservior thankfully, truck had a "weird" smell, had to describe musty maybe or maybe last person had a lot of hay in it. The people in the office were extremely polite.

Lonnie W. on

Rating:

Customer did not leave a comment.

Edwin G. on

Rating:

Customer did not leave a comment.

Kelly M. on

Rating:

Customer did not leave a comment.

Carlos Q. on

Rating:

Customer did not leave a comment.

Ronald S. on

Rating:

Customer did not leave a comment.

Craig V. on

Rating:

I needed a closed in trailer. They had two but I was told they were for one way only I had to get an open trailer and sure enough it started to rain I had to take trailer back because we were moving furniture The attendant did not care what had happened I use this facility often for my business We have spent over $600 for moving supplies recently

Wataru S. on

Rating:

I had to wait in the line for about 30 minutes when I got there to pick up my Van. You guys need more people there.

JAMEY M. on

Rating:

friendly and helpful just all around great customer service

Louis J. on

Rating:

Customer did not leave a comment.

Jeffrey H. on

Rating:

Customer did not leave a comment.

Gordan L. on

Rating:

Location was understaffed for the service demands on the date of pick up. Insufficient customer parking given the service demands. Once waited on, customer service reps were professional and moved quickly to assist clients in their pickup/departure.

Trevor P. on

Rating:

Equipment itself was cleaned, but can had an awful stench of chain smoked cigarettes.

Christopher S. on

Rating:

Customer did not leave a comment.

louis g. on

Rating:

Not a very friendly and customer oriented location. Front desk treats people without respect, maybe either too young or to ignorant of social rules. Never address a customer by their first name among other things.

Dan G. on

Rating:

U-Haul puts the employees in a bad situation by the way they do business. I made my reservation online and did not realize I only had the van reserved for four hours. The rate was listed as 19.95 for 24 hours. Yet I was told I had to have the van back in four hours or face a $50 charge. While I was checking out a young woman was their to get her truck only to find out it was at a location miles away and she would need to take an Uber to pick it up and again after turning it in. This in spite of the fact she had reserved the truck for the location we were at. These are fails to me. Not for this location, but for U-Haul. I learned my lesson about how U-Haul does business. On another note, I tried to check in with the web site and couldn’t. Too many fails for U-Haul today.

FREDA M. on

Rating:

Doing everything through the app made it so much easier and less stressful.

Jason T. on

Rating:

Customer did not leave a comment.

JAMES J. on

Rating:

Call center needs much better training and to be able to answer availability questions. It’s a waste of time

Janine F. on

Rating:

Customer did not leave a comment.

Pat H. on

Rating:

Customer did not leave a comment.

Vivian C. on

Rating:

Customer did not leave a comment.

Juan F. on

Rating:

Customer did not leave a comment.

Luke B. on

Rating:

It was a great experience.

Guy E. on

Rating:

I did all of booking online, I got in a que to drop the keys back as I could not find a drop box for keys that was obvious. Staff looked busy but could have done with one extra

CARINA S. on

Rating:

Customer did not leave a comment.

sabrina L. on

Rating:

Clean trucks before renting.

Jill B. on

Rating:

I used the 24/7 share. I thought the truck would be ready to go. It was more like an Easter egg hunt. I had to go in and ask for the key anyhow.

leteef t. on

Rating:

Customer did not leave a comment.

gene m. on

Rating:

Very easy pre on line application rental agreement. And quick turn in.

Reinaldo A. on

Rating:

The personnel could improve on their people skills. They were not rude, but they were not courteous either. I entered and all 3 staff members just looked at me, none said a word. I, essentially, chose one at random, addressed him and he took my contract and started walking away. I didn’t know if I needed to follow him or stay put because him didn’t tell me. I followed, we reached the equipment and he started talking to another staff member. He got on his phone and after a bit told me: “You’re good.” The process was relatively efficient, but as I said, some people skills are missing.

Raizia L. on

Rating:

We called ahead of time to schedule an U-Haul pick up. We were told that we would have the truck for 6 hours. They scheduled us to have the truck from 11:23 to 4:45 which is only 5 hours. We brought the truck back around 7 which would be 2 hours over the 6 hour mark we we’re promised to begin with. They try to charge for two days and then say it’s in the contract, but we read the contract. It states if we you return the truck late then you will be charged an additional charge not an additional day. There was a guy that says he worked there, but was not in uniform, so he was there on his off day arguing with us as women and clapping his hands and yelling bye honey it’s in the contract. That policy is not written in the contract provided to us and we we’re also no informed. So we no longer use this service moving forward.

Ronald M. on

Rating:

Customer did not leave a comment.

Diane L. on

Rating:

Need to provide cruise control. Driving from Florida to Pennsylvania without it is painful. Both locations, pickup and drop off , had great staff and made it a great experience. Good customer service on both ends.

John L. on

Rating:

Customer did not leave a comment.

Chelsea R. on

Rating:

Tyler , Tommy , & Jordan were great!!!

Ingo L. on

Rating:

Fast and friendly service

Carol A. on

Rating:

Fast, efficient, great personality. This is the only UHaul locally that I will deal with. They have their act completely together. Kudos to this location ??

sofo V. on

Rating:

fast and great service

Jose P. on

Rating:

Great job

ERIC M. on

Rating:

Professional and courteous

Ricky C. on

Rating:

Nothing

sharon s. on

Rating:

Customer did not leave a comment.

melissa D. on

Rating:

The staff was nice and friendly during my check in but no one addressed me until I got to the service clerk, i was third in line. There was a lot of personal talk among them which was fine but it made an uncomfortable impression since I wasn't greeted upon entry.

Alejandro C. on

Rating:

Customer did not leave a comment.

raymar r. on

Rating:

Customer did not leave a comment.

Troy V. on

Rating:

Pricing was high. 3 hour rental for $85.

David L. on

Rating:

Customer did not leave a comment.

Stan S. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

Very good experience. Wouldn’t recommend changing anything

J Kevin L. on

Rating:

Customer did not leave a comment.

Vickor E. W. on

Rating:

Customer did not leave a comment.