Customer Reviews for U-Haul of Brighton

Rating:

1.0

Worst experience of my life. Lot was full on return. No one to help. Will never be using u haul again.

Rating:

1.0

I was incorrectly charged for both keeping the truck 24 hours after it was already returned properly and a towing fee that did not belong to me.

Rating:

3.0

I'm not thrilled with the way the equipment is furnished. Today, several of the components on the dash weren't working including the power outlet. There were several cables and wires dangling down in recessed areas beside the steering wheel. It was strange. The staff are friendly, competent, and helpful; no complaints there!

Rating:

5.0

Great service … lost my key and they found it for me

Rating:

5.0

Customer service was Outstanding!!!

Rating:

5.0

Great service at both locations.

Rating:

5.0

The person who helped me was friendly and helpful.

Rating:

3.0

When I pulled up they said “ok your done”. For someone like me I would’ve wanted a bit more direction and would’ve liked signing off on the mileage and gas, instead of just leaving it in the parking lot and walking away.

Rating:

5.0

Nothing

Rating:

3.0

Man they don’t accept Apple Pay at all and they forced me to get their own uhual insurance even when I have my own car insurance which covers this btw still and also they made me late I had a 7 am reservation guess what time I got the uhual 7:54 am even when I was there at 6:45 am still

Rating:

2.0

We were dismayed to learn long after leaving the lot with the truck that all the tires were significantly underinflated and one of the brake/directional lights was out. This added unnecessary danger to our trip as one of our tires then blew out requiring roadside service and we had to have a vehicle follow us on all roadways to ensure safe turn signaling. We would have expected that these routine maintenance checks would be performed before we were given the vehicle.

Rating:

1.0

Charged for gas when we filled it up to the same starting level. Contract said the truck had more gas than what it started with. Scammers.

Rating:

1.0

The truck they rented me was low on oil, the dashboard light started flashing add engine oil and I could smell smoke so I returned the truck to the first U-Haul dealer I came to. I was forced to return to Boston and rent a different truck the next day

Rating:

5.0

Staff was very helpful and professional. It was busy and the wine was long, but using the app to check check-in was very helpful. Your app is glitchy and doesn’t always upload photos, which can be frustrating. Otherwise the experience was great.

Rating:

5.0

Make the app usable for pickup

Rating:

4.0

Very good experience overall. However, mobile pick up wasn’t working so I had to wait until they opened the store. Other than that, it was a good experience.

Rating:

3.0

The whole experience was good. A bit of a wait and receptive staff. I do have a rattling sound coming from the back of my car that wasn’t there prior to installation. But I can call the facility should it persist.

Rating:

3.0

The truck’s gas was basically on empty when we received it.

Rating:

2.0

For starters my vehicle was towed while waiting for the keys. They would let me come back later to pick up the truck and I also had to use a pry bar to close the cargo door. Worst U-Haul experience ever

Rating:

1.0

Your employees claim they couldnt find key for vehicle. I have informed police department in case a van goes missing in a few months.

Rating:

4.0

The folks on site were terrific.

Rating:

3.0

Fine service, friendly employees. The truck was clean and well maintained, no issues.

Rating:

5.0

Great customer service at the desk

Rating:

3.0

What’s the point of advance ordering if they can change your pickup location and order?!?! I placed the order one month prior to my move date. If you order a pickup location in Brighton for example, they should change you pickup location to Upton (40 mins and 32 miles away) Also the utility cart I ordered was not available. They had given away the last one! WTF! I’m moving a wash and dryer…. A hand cart or furniture mover is not going to work.

Rating:

4.0

When I arrived to pick up my Uhaul that I had reserved for my move, the Uhaul center was sold out of vehicles. Angel and David, two of the employees there, were kind enough to vouch that I receive the next incoming vehicle, as it was the only day I could move to my new apartment. Angel and David were amazing as they worked with other customers that didn't have their vehicle available due to overbooking. I was frustrated with Uhaul for overbooking, but so grateful for Angel and David for their help, they were amazing and lifesavers!!

Rating:

5.0

The app crashed so I had to talk to the desk

Rating:

5.0

I honestly think there is nothing at this time, the service was excellent. I never had any problems at uhaul. congratulations...

Rating:

1.0

You need bettee signage and directions for off hours drop off. The lot was so full due to poor parking and unclear instructions that out truck barely fit into the lot, and there were still more trucks being dropped off. While there, I met another customer who COULD NOT GET TO THEIR RENTAL because it was entirely blocked off by other vehicles. Horrible organization. Either make it very easy and clear to drop off and pick up without your staff there, or do not allow off hours pick up and drop off. It's really that simple.

Rating:

5.0

Moving in the boston area this time of year is difficult to say the least. Angelisa at the Brighton location was so helpful and kind. She put a smile on my face through a very rough day of moving.

Rating:

5.0

Check on was painless. Nice lady at the counter. Easy drop off. Kelvin very efficient & knowledgable.

Rating:

5.0

I returned on Tuesday 8/18/26 at 10:30am. A day early. Can you refund me the days difference please

Rating:

3.0

Not clear I would recommend. It was short-staffed. I got there shortly after 7 a.m., was third in line, and had to wait about 20 minutes. Person at the desk had to get the trucks ready too, so left us waiting. I had ordered a handtruck, but there was none. Person behind the desk said there was a shortage in Mass. Truck was so grindingly loud that I went on line to make sure that the emergency brake was off. I used the truck for such a short distance that I didn't fill up the gas. Thank heaven I didn't. UHaul did not explain that I started with a half tank - even though I had a conversation with the UHaul person on where to get gas when I was done. I did not know that I started with half a tank until I got home and saw the paperwork that had been emailed to me. I would have filled the truck, I would have paid for half a tank, and I think I would not have been able to recoup that expense. The emailed paperwork said I used only 1/8 of a tank.

Rating:

2.0

The airconditioning did not work in the truck. The truck had an empty tank when I picked it up. I was told I would get a discount when I returned it but this effectively raised the price I paid for the rental. This is very unfair. It was inconvenient for me on a very busy morning to have to find a gas station and I ended up paying more for this inconvenience. This leaves a very bad taste in my mouth, I feel like I was scammed. The staff were professional and efficient but these other issues ruined it for me.

Rating:

3.0

I decided against it; the price was extremely high. I couldn't make sense of the price relative to the mileage.

Rating:

1.0

Both the pickup location and the drop off location changed. I was informed of the pick up location changing less than 24 hours before the pick up, and I was literally never informed of the drop off location changing. I had to drive extra to get to the drop off location and it was a huge waste of time.

Rating:

5.0

The customer service is EXCELLENT

Rating:

3.0

When I got there, I was told that I was overbooked and that they did not have my 10’ truck. They did offer me a cargo van instead, which I did use just to use something, but never got word prior that they didn’t have my truck, that I was double booked, or that there was anything they could do. They did also offer to call other locations to see if they had 10’ trucks but that is also something they could have done prior to me getting there in case I did opted for that. When I got my van as well it wasn’t that clean in the front compartment. Overall I was able to get my job done but this place could have done better.

Rating:

3.0

Make sure you have a dolly when I reserve a dolly in the heat of August. Everything else was great, would’ve been 5 stars with a dolly.

Rating:

4.0

The gentleman who rented the 20ft box truck was very customer conscious- detail oriented and efficient.

Rating:

4.0

Desk clerk should be able to scan my drivers license with company provided equipment -- not have to use his personal cell phone.

Rating:

3.0

We were not aware that there was very limited parking at this location and that we couldn’t leave our car there while we used the truck. This was complicated and not well communicated before the visit.

Rating:

3.0

System was slow

Rating:

2.0

It took nearly 40 minutes to pick up my rental. For the first 20 minutes there was no one in the facility. And then there was only one attendant who took 20 minutes to check out the prior rental, I received my rental nearly an hour later than the time I had reserved.

Rating:

5.0

Nice new van, thank you

Rating:

5.0

Staff was great beginning to end,

Rating:

1.0

I had filled the based on fuel i got which is half a quarter. Still i got charged extra.

Rating:

5.0

From start to finish, my experience was great. The two locations that I used were fantastic. Please don’t change anything. Very happy customer here. Thank You!!!

Rating:

4.0

Ramp was broken. And appeared to have been so for a while

Rating:

5.0

Quick and easy!

Rating:

2.0

When you say you're gonna have a unit there at 1:30 PM have the d*** unit there at 1:30 PM. When you put it off to another pick up location much further away at 530 PM, you cause all the movers to quit, you caused an elderly person to get to a hotel at 1 o'clock in the morning, in Connecticut, onky halfway to their destination. Nobody on the phone, or at either location seemed to give a flying rat's a** that the windshield was so dirty you couldn't see out of it, and there was a 3/8 of a tank of gas. How do you replace 3/8 of a tank of gas? You can't figure out where to stop the needle, so I returned at about double that, and when I told him I brought it back with too much gas, they said, well, you just gave UHaul free gas and laughed! The customer should leave with a full tanks.That way they know what to replace.Telling me to replace 3/8 is absurd. the laughing jerk was was in Brooklyn, NY.... Then, you had the nerve to charge me a $7 fuel charge? What the hell? UHaul in 2026, just like all other corporate entities now, sucks. You're in it for money, and you don't care about people like me...your former customers. Do better.

Rating:

1.0

They have to improve EVERYTHING

Rating:

3.0

The truck I received had seen better days. There were some error messages on the dashboard that the staff told me it was fine to ignore. However, the staff was very friendly and helpful and the availability of truck options was good, so I would still recommend this location.

Rating:

1.0

Do not let your parking lot be completely blocked at the driveway for returns