Customer Reviews for U-Haul of Columbia Pike

10,082 reviews

5654 Columbia Pike   Falls Church, VA 22041
(Columbia Pike and Spring Ln)

(703) 931-7897

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 931-7897

5654 Columbia Pike
Falls Church, VA 22041
(Columbia Pike and Spring Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service and equiptment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
4.0

Jeremy did a good job getting me in and out the door. Truck was fine. My only comment is that the swarm of laborers looking to get jobs in the parking lot is fine in concept, but pretty aggressive in reality. It's too much in your face. I know they don't work for Uhaul, but a conversation with some folks might be useful, and avoid a fight. Good luck.

Travis B. 
Rating:
5.0

The general manager was amazing accommodating and helpful. Give him a raise please.

Jacob B. 
Rating:
4.0

Customer did not leave a comment.

ABDENBI B. 
Rating:
5.0

I dropped the truck off after close. I did not go into the building nor did I meet with anyone. The process was easy and had no issues in returning the truck.

ERICSCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Not sure why I was charged $1.19 per mile. I've been renting from Uhaul for almost 3 years now for my staging company and I have never paid that much during the week. What's the reason??

Pamela M. 
Rating:
4.0

Customer did not leave a comment.

Khoa Evelyn T. 
Rating:
4.0

Customer did not leave a comment.

Ephrem M. 
Rating:
1.0

Customer did not leave a comment.

Digdarshan O. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Willette A. 
Rating:
5.0

Great location for me. Representative assisted me with the rental process. It was quick to add a utility dolly to my request last minute. I was out & back within allotted time. VERY EASY on return truck. Thank you for a smooth transaction & rental.

Mary L. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
2.0

The people at this location need costumer service training...

julio R. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Joye A. 
Rating:
3.0

The truck in the pictures was not the same truck that was given to me. the inside of the vehicle smelled so strong like weed i'm afraid i'll fail a drug test if I get one.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Brad L. 
Rating:
3.0

Customer did not leave a comment.

Prasad N. 
Rating:
1.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

DERI P. 
Rating:
3.0

Where's the freaking PARKING LOT?!??!???

Lani H. 
Rating:
5.0

Customer did not leave a comment.

Julio M G. 
Rating:
5.0

Sttaff was excellent and very friendly

SETYAN J. 
Rating:
5.0

Friendly staff, easy access, and they have all the equipment I needed!

Gary K. 
Rating:
5.0

The dudes who work there are great guys and they make it easy to rent.

DAVIDEARL R. 
Rating:
5.0

The UHaul store was nice, clean and the staff very helpful! But the company reservation system did not show the staff all of my reservation information and we had to re-enter my driver's license information, estimated number of miles, etc... Other than that it was a good experience.

Martin G. 
Rating:
5.0

Good staff here!

Okechukwu E. 
Rating:
5.0

Overall good experience. It's a great location, good customer service, car was really clean, easy to to do the pick it up and return it. Thank you.

Anakarenina P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

RAY G. 
Rating:
3.0

Customer service was inadequate. Took me 30 min to check out my vehicle and I only had 4 hours. People who worked in office were slow, inept, lethargic, and not helpful.

Jose H. 
Rating:
5.0

Fresh warm donuts and coffee upon my arrival.

Mark C. 
Rating:
5.0

Corie was excellent, kind, professional, knowledgeable, great service! Thank you so much!

marlene F. 
Rating:
5.0

Dauda made my experience with UHaul quick and painless. He was very helpful and kind, would recommend him to any of my friends. My only complaint is that I didn't get there during business hours to personally thank him for his excellent customer service when i dropped my keys off. Thanks again Dauda! -Tommy Kiesner

Tommy K. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
1.0

Charged me for extra day- on my return date. Did everything correct. Would not admit to their wrong. $60 dollars taken from me. After showing all paperwork and being constant, finally got my refund for the wrongly charge. Very disappointed with the service. Worker tried only giving me back half of the $60 more than once. Workers answer the phone “whatchu need”

gianna U. 
Rating:
1.0

Customer did not leave a comment.

Peter B. 
Rating:
3.0

Passenger mirror broken. MADe changing lanes dangerous. Overcharged $25 for cleaning fee apparently because I didn't fold up dozen blankets.

David A. 
Rating:
5.0

Customer did not leave a comment.

Fatima H. 
Rating:
1.0

Wife pulled in to meet me when dropping off the truck. Employee cursed as her when she drove into the parking space asking if she was just "ignoring the f**king traffic cones". He used obscenities several times in asking why she parked in the clearly marked parking spaces in front of the store. Entrance was nearly blocked by day workers (on the UHaul property) looking for work. Signs posted said not to hire them - not sure why they were on the property in the first place then. Several of the men approached my wife asking if she needed help moving. A second worker was actually very helpful to me.

James K. 
Rating:
5.0

Please acquire more Ford vans and less GMC/Chevy vans.

Geoffrey M. 
Rating:
5.0

Even though the computer system went down Corey and team did they best they could to get everyone on the road. They explained what happened and didn't stress out. Corey who checked me in was professional and personable.

Katrina M. 
Rating:
2.0

Staff is friendly , but I have to stand in line for 45 min after I make reservations online ! There is not instructions posted which help customer aware about how to proceed via app ! Couple of customer tired of waiting and left. Employees and not giving their 100 % to make sure they help the customer who already has reservation. When came to return the vehicle , app is keep crashing and I can not upload the pictures ! I call customer service and wait time is 50-60 min .

Akash K. 
Rating:
5.0

Customer did not leave a comment.

Mesfin Y. 
Rating:
5.0

The best customer,, service,, great crew

WILSONRICARDO G. 
Rating:
5.0

Customer did not leave a comment.

Ramsay T. 
Rating:
3.0

Van and keys were not where the online mobile check-in instructions specified. This slowed down check-in significantly and meant I lost 20 minutes of time during my reservation.

Corey V. 
Rating:
2.0

Customer did not leave a comment.

VIKTOR K. 
Rating:
5.0

Why did you guys charge me 20 dollars everything I leave it after you guys close and I do it through my phone but doest work there was error

DAHLAK M. 
Rating:
5.0

Customer did not leave a comment.

dayron W. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

Extremely incompetent employees at this U-Haul location, Extremely Rude store manager who would careless about your bad experience at his U-Haul local store, very much unpleasantly discourteous! The employees of this location rushed me to sign the contract so they could leave home quickly on Sunday afternoon, while trying to get my van, to find the van being blocked by other vans in front of it, and while all of the employees has already lift and closed the store for the day, when I'm stranded outside the store!! Make sure you shop all the car moving rentals in town and insist on asking all the questions about how much are all of the associated fees besides the “$19.99” small van you are renting for a few hours in-town! Extremely bad experience despite the petty efforts of the owner Mr. Russel to make my horrible experience somewhat better… Still to warn others when renting the “$19.99” in town P/U Truck or small van, beware of the “fine-print” of their rental contract, since when you see the add of “$19.99” you would think (in-good-faith) while supporting and doing business with a local business, that's the 19.99 is a very reasonable price to move few items from one place to another for few hours of the same day and within your town or state, although the big surprise is, when you get back and in the van and the keys the next day the charges are way over $100 for renting a small van, in addition to filling it up over a $50 in gas, end-up paying over $200 for moving a few pieces of coffee and end tables!

MohiDean A. 
Rating:
4.0

maybe don't let the oil get low? the associate asked me “it's low on oil, is that okay” when i came to pick up the uhaul—i don't think that's my responsibility or a question i should answer. other than that our experience was great, everyone was really helpful and quick.

Hannah D. 
Rating:
5.0

My reservation was for the 1107 W Broad St Falls Church location, but I was never made aware that the reservation was moved to the Columbia Pike location. After waiting in line for 40 minutes I was told that my reservation was only a preferred location and not guaranteed. That put me behind on the start of my day. What would it do to Uhaul schedule if I just dropped off the truck at what ever location I wanted? It would mess up your planning of truck availability and would throw off your reservation system.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

yolanda S. 
Rating:
5.0

Gave me a truck with a dead battery. I have to go to work this is unacceptable. I had my hazard lights on and am in a no parking area.......

Bridgette G. 
Rating:
5.0

Everything went completely smooth for both of my rentals on Saturday and Sunday. One order disappeared off my account after I turned the truck in - it isn't in my history. Other than that, great service!

Cris R. 
Rating:
3.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

keep up the good work

offley K. 
Rating:
5.0

Online and in person experience was fast and easy. Workers were friendly and ready when I got there and closing out was easy too. All in all a great experience

Truwork K. 
Rating:
5.0

Some of the vehicles are beat up more than others, but I imagine that it's regular wear and tear. Staff is always helpful and easy to work with. I would recommend this location based upon the availability and accommodating staff.

Jill Z. 
Rating:
5.0

The first truck I got the brakes did not work correctly they gave me a new truck but that truck as well did not work properly. The passenger door would not close completely. The windows kept fogging up due to the air conditioner not working and the gas gauge did not work. The place/ employees were amazing just that the trucks need to be fixed.

Anabel O. 
Rating:
3.0

Only one attendant onsite. Crowd of customers quickly overworked him. Uhaul system couldnt detect my ID which delayed my dispatch by over an hour.

Bibek G. 
Rating:
4.0

Customer did not leave a comment.

JARROD D. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
1.0

The agent or the person who was responsible for this location is a very rude and unfriendly person. Plus first he laid to me, even though there were about 9 10 foot truck available, he said he has not available any. He wanted me to rent the bigger truck, I left the store and called back then I said I want to rent the van then, he said okay. When he processed me he understood that I'm not going to rent the bigger truck, because I didn't need. Then he said okay take this 10 foot truck I was able to give it too you. I found that he was laying and after an hour I returned the truck and there were still 9 10 foot truck available at the lot. I didn't get why he laid to me, plus he was very unfriendly. Which I really didn't like it. Thank you.

JAMSHID K. 
Rating:
5.0

Customer did not leave a comment.

Son N. 
Rating:
1.0

Please tell the workers not to scream at their paying customers and threaten to report vehicles stolen and hang up in customers faces for no reason.

Alvaro R. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Customer did not leave a comment.

WILSONRICARDO G. 
Rating:
5.0

I called in the morning to have a hitch installed and they were able to accommodate me in the afternoon. They were busy so my appointment ran over a little, but that's ok. Stuff happens! Very friendly and knowledgeable staff who genuinely wanted to help me. I am a happy customer who will return again should the need arise.

Sharon H. 
Rating:
5.0

Very friendly agent explained to me rules & that's nice to know.

abdirahman R. 
Rating:
4.0

Customer did not leave a comment.

OTTO H. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

I have rented at this location for many years. Not just for its close proximity, but the customer service is real. The gentleman who provided me assistance has done so twice in the last month. Each time he has been awesomely consistent as the last time time I was there. He explained in details the terms, the customer expectations as a customer and renter of the equipment. Hats off to the crew.

LARRY H. 
Rating:
5.0

The customer service is really poor. I have rented tow trucks recently, and both employees at the counter had an attitude of laziness as if they were making me a big favor in renting the vehicles. The store was empty (mornings of weekdays) because I can understand that stress can be a reason, but that was not the case.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

PEDROVICENTE C. 
Rating:
3.0

Better customer service from reps.

Fahd C. 
Rating:
2.0

I was overcharged for mileage usage. I have in and out mileage photos that I submitted and I've asked for my card to be credited twice. I have not received a response since submitting on 4/1/2022. How many others have this happened to I wonder.

Glynn D. 
Rating:
5.0

A few of the pads had dirt on them, even though they were in a plastic bag.

DANA G. 
Rating:
5.0

For a daily rental, it would have been useful if I could leave my car behind while I had the van checked out. I was told this was against company policy. This is a rather inconvenient company policy. I would recommend if this were not the case.

Kannan V. 
Rating:
4.0

Techs were responsive and well informed.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Fast and efficient service. Very professional. Always go to this location!

Paul S. 
Rating:
5.0

Great customer service and fast!

Alicia G. 
Rating:
5.0

Is perfec

Juan F. 
Rating:
5.0

Customer did not leave a comment.

Yusuf J. 
Rating:
5.0

The guy who handled my rental was the most efficient person I have encountered throughout my move process. The equipment seemed cleaner and in much better condition than expected. And the online experience seemed more current and more easily navigatable than most. Makes me think the company has revamped. Kudos.

JAMES M. 
Rating:
5.0

It probably would've been quicker for me to do the normal pickup instead of the mobile pickup.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

awais Y. 
Rating:
5.0

Customer did not leave a comment.

Ricko P. 
Rating:
5.0

Customer did not leave a comment.

Hctor Z. 
Rating:
5.0

Good service

md mursalin I. 
Rating:
5.0

Customer did not leave a comment.

EDWIN G. 
Rating:
4.0

Great customer service!

David N. 
Rating:
5.0

I can truly say that there is nothing you need to change,customer service was excellent,and very professional.I needed the van a little longer and it was not a problem.

LEWISELLSWORTH O. 
Rating:
4.0

The agents got to me quickly upon walking in the door. The agent got me thru the check in process quickly. The only thing I that would maybe recommend is that the staff take the time to explain instructions and not rush thru the check in process. For somebody that is not accustomed to the process of renting trucks it can be a lot of info to process an take in at one time. I felt rushed to get into the truck and just drive off. I wanted to take my time and look over truck and make sure that I had no questions or issues with the truck.

Beeda L. 
No reviews have been submitted for this location.

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