Customer Reviews for U-Haul of Concord

Rating:

5.0

The oil filter was loose and upon arriving at my house to start loading, all of the engine oil poured out onto the street. This costs me almost a half a day waiting for the remote technician to arrive and make repairs.

Rating:

5.0

Really nice

Rating:

2.0

Bad experience at this location as they didn't honor the pre-arranged order agreement. Not my fault the system gave me special pricing on a one-way rental when I originally made the order. I even confirmed with the headquarters to make sure it was the right one way pricing several weeks before pick up and they confirmed what I was seeing on my confirmed order was accurate. Then local staff would not give me that price and wanted over $200 extra. I was forced to change my moving plans to round trip even though I needed one-way. That made our move very difficult. We will not use that location again. I have always had good service at other uhauls before.

Rating:

5.0

The employees at this location have great customer service.

Rating:

1.0

It took 45 mins to get truck. App was useless and never worked right.

Rating:

4.0

I was a drop in customer and was helped right away. Originally a large trailer was hooked up to my car but a smaller trailer becomes available. The staff accommodated me and actually saved me some money

Rating:

1.0

Counter help seemed disinterested…the posted sign for return of equipment said to wait by the vehicle but after 15 minutes no one came. And the counter person said to leave the keys.

Rating:

5.0

Brodee Natile Veronica and all the staff are Professional, caring and just great people I will be renting a few more times soon because of the great staff at this location. Everyone who has helped me with Questions to buying rolls of Tape have made moving easier

Rating:

2.0

I wasnt aware if your ordering online and need to refund, you have to deal with customer service rep online as well. The Customer Service people in person one of the guys was very rude. His name is Daniel. I didn't appreciate how he was talking to me.

Rating:

5.0

Rented a 10' truck for a day to move items to storage. The price for daily use ($19.95) was terrific. $1.19 per mile, is steep, but we only drove a total of 25, so it was okay. The truck was clean inside and out. They marked the amount of gas correctly and we only put in enough to get it back to where we started out. They were busy (Tuesday) so it took awhile to check-in and to check-out, but it all went smoothly. They have a lot of items to buy to help with a move. We purchased a couple pairs of gloves that were reasonably priced. We had a good, no hassle experience.

Rating:

5.0

Check in was great. Nataly was very friendly and helpful.

Rating:

3.0

It took almost 2 hours to pick up a trailer that we had already scheduled ahead of time. There was a long line and the staff wasn’t in a hurry to help people get their rentals in a sufficient timeframe

Rating:

2.0

Unorganized; Gave me wrong truck; terrible operations

Rating:

5.0

The truck I got initially had a flat and the manager at this location made everything right when I brought the truck back. Brody was his name and he was fantastic to work with. The gentleman that helped me initially was super helpful as well. He was dealing with a lot of difficult customers and stayed calm and was helpful. Didn’t get his name

Rating:

4.0

Great transaction√

Rating:

5.0

Nothing, best service I’ve ever had!

Rating:

5.0

The individual that I got the truck from was very nice and extremely helpful. He made the experience a pleasure.

Rating:

1.0

The rating is for Pittsburg -- CONCORD was excellent! But this matter needs attention!!! I had originally booked with Pittsburg (Bliss Road) location and they were HORRIBLE!!!! They closed a lot earlier than they have posted therefore I couldn't get access to my truck. I showed up at 11:40 am and they close at 12 PM on Saturdays. I didn't select self-checkout therefore I was stuck and stranded without any warning that no would be at this location. There were a couple of people before me that were trying to return their trucks claiming they had showed up 20 and 30 mins prior to me and NO ONE WAS THERE. This is poor customer experience and unprofessional to close shop before posted hours of operation. It was a long weekend and apparently every truck was rented, luckily we got the last one, ONLY because someone had just returned it.

Rating:

1.0

Service is horrible! They told me to wait in the trailer pick up spot for someone to hook up my trailer. No one showed up. I went back to the office three times and they kept saying someone will come and no one ever came. Finally, I demanded to have someone come hook up the trailer and then the front desk person came to do it. And was not nice about it. Then later in the day after returning the trailer, I got a call saying I returned the wrong trailer. What does that mean? I only rented one trailer. The person who hooked it up hooked up the wrong trailer. They end up getting it straightened out. But they are a real mess over there!

Rating:

5.0

I was helped by Nataly! There is nothing you can improve Tue service was excellent

Rating:

5.0

I was extremely impressed with the responsiveness and personalized service of the team.Brody, the general manager was especially helpful. I would highly recommend U-Haul of Concord

Rating:

5.0

Manager helped out of a jam and provided great customer service.

Rating:

5.0

Easy location to deal with the staff was friendly

Rating:

5.0

Thank you

Rating:

5.0

Brody was very helpful and attentive to all our uhaul needs. He was knowledgeable about equipment truck & tow we needed. Really personable guy, great experience went above and beyond.

Rating:

4.0

There was not much interaction. Dropped it off and that was it.

Rating:

2.0

The location was severely understaffed when I went to pick up the truck I had reserved so I had to wait about 45 minutes to pick up. Even though I had paid in advance for packing blankets, they didn’t have any available and the person who finally helped me didn’t seem to know how to refund that charge. All in all, very disappointing.

Rating:

5.0

Don't require photos of the roof! (unless you can provide a stepladder on site)

Rating:

3.0

Better security on vehicles.

Rating:

4.0

I was charged for a dolly I never got and told the lady there, she said she will remove it from the bill, but I paid for it, I was not gonna call and waste so much time for seven dollar but now that you’re asking me a review and definitely telling you that I was overcharged seven dollars I can get my seven dollar back

Rating:

4.0

Get these poor women more help. They were incredible and did everything but they need more support.

Rating:

3.0

I faced an issue where they did not have the truck available and had to get a smaller option.

Rating:

3.0

Reserved both furniture pads and a furniture dolly a week in advance, neither were available. Reservations should be either honored or notice given so I could make other arrangements in advance

Rating:

5.0

Every staff there is helpful and nice

Rating:

2.0

Charged for 16 fee for no reason when delivered clean with all rented items in trunk. Also filled gas more than what I received. The staff just said park it, we’ll take care of it instead of explaining why I was charged this. Illegals camped in front asking for work.

Rating:

5.0

Everything was very much improve.

Rating:

5.0

There’s nothing I can offer to better your service it was hands down the easiest experience with a uhaul company I’ve had the chance to have customer service was great quick and easy as well the team was easy to talk to and helped us on our moving journey as good as possible thank you

Rating:

1.0

To U-Haul , I commented on the Condition of the Cargo Van that I RENTED. It was a " pitiful sight ! " When I saw the dirty , muddy , with bird poop on the windows VAN in the U-haul yard . I rented anyway because I needed it at that Time to Use . The VAN inside looked as if the previous USER of the VAN spilled a box of " Tide detergent " on the Rubber Floor mat . I washed the Van at a CHARITY CAR Wash , and cleaned up the mess inside . ALL 4 Tires on the Cargo Van were dangerously low ( Left front 35 PSI , RF 45 PSI , Both back tires were at : 50 PSI ; That's 30 under PSI ) SO I filled -up the TIRES ! THese Actions all took EXTRA time and COST MONEY . I' M REQUESTING A REFUND OF SOME TYPE for these Actions that I performed , being the fact that in most CASES the RENTER doesn't have to CLEAN UP THE VEHICAL to THAT EXTENT !! U-HAUL SHOULD REIMBURSE ME SOME OF THE MONEY BACK . Michael Tuohey / 620 N. 2nd. Street /. Dixon , CA 95620. EQUIPMENT : BE 2955L. Rental Date: 8-1-2025. My purchase and time element COST ME well over $ 300 . 00 Dollars PLUS the EXTRA Cost .

Rating:

5.0

Really great and quick check-in process. Super friendly and helpful people.

Rating:

5.0

Some confusion over the telephone between your two Concord CA locations. The larger yard on Monument opens at 7, but pickup trucks are on Detroit which opens at 10. Operator answers both location, but represents them as the same. Methinks Detroit is struggling. Monument staff good.

Rating:

2.0

All of the male staff members are not friendly or welcoming at all. On multiple occasions, my family members and I have experienced it. One was constantly on his cell phone and neither person was able to smile and say hello. I will be taking my business to Penske next time.

Rating:

5.0

Just make sure you confirm reservations, parts availability with a person. Don’t depend on automated systems to work well. Staff there was friendly, efficient, and helpful. Thanks!

Rating:

4.0

My experience was fast, easy and convenient. Employees were friendly and professional. Assistant manager was onsite and was working along with everyone else, not sitting back and doing nothing. Employees were assembling orders, trucks were leaving and arriving... very busy place. Good to see a thriving business.

Rating:

5.0

Great location, friendly staff and the vehicle was in pristine condition. Thank you!

Rating:

5.0

The staff at this location was very professional and courteous throughout the process. They went above and beyond During my pick up

Rating:

4.0

Everyone was nice and helpful, just very busy. I didn’t get all of my questions about the truck answered because the staff was constantly busy.

Rating:

5.0

best service and quick and easy to work with price was amazing why go to a dealership and get rip off when you can go to uhaul and get great service Rich you the man had me on the road and ready to tow right on i'll be by to rent trailers in the future love being help by honest people who actually care to help there customers

Rating:

5.0

had my hitch installed today and the guy Daniel help me got me in and out and it looks amazing they know how to treat and make you feel welcome here great work keep it up

Rating:

5.0

location where i picked up my truck did not please me so i showed up to the drop of location in concord california with slightly not in the mood after moving but once i was approached by gentleman name Brodee he changed my whole mood he's a very welcoming guy and to find out he the manager i see why everyone one that was there seems as they wanted to be there and i couldn't do nothing but match they energy they all put out thank you Brodee and his staff i'll be back next time and will definitely tell my family and friends to come enjoy you guys great service

Rating:

5.0

very clean and well maintained trailer i was impressed with how well i was help keep up the great work

Rating:

5.0

a very welcoming environment seems as reps love there job lady Ashley was well knowledgeable answered all my queries and made my day run smoothly

Rating:

5.0

concord uhaul rocks everyone i encounter with made me fill they wanted to help me from greeting me walking in the door to saying goodbye out the door great amazing people

Rating:

5.0

would like to say thank you to Monica she such amazing worker she knows how to make sure you have a great move and i will be a returning customer

Rating:

5.0

they provide great service as stressed out moving could be the made my moving experience great

Rating:

3.0

Have dollys and blankets available before offering them for rent. Have at least one more employee at the counter. Do away with the phone pickup process.

Rating:

5.0

I’ve been to a few other U-Haul locations before, and honestly they don’t compare most of them just aren’t great. This one is hands down the best. The people who work here are always super friendly which makes everything way easier. The trucks are clean and ready to go. Brodee the manager deserves a shoutout he’s awesome at what he does !! He’s patient, explains things clearly, and you can tell he really knows his stuff. he actually cares about helping people out. Brodee makes the whole process smooth and stress free. He honestly really goes above and beyond . This location sets the bar high. This is my go to when I need to rent a uhual truck. Keep up the good work guys ! Thank you.

Rating:

5.0

Great store. Always has stock.

Rating:

5.0

Very good!

Rating:

2.0

The female front desk told us to wait when it was our turn, and basicly left us at the front desk. A line grew and another employee started helping other customers while we waited for our original front desk person showed up (she didn't). That other employee then started helping us after assisting 2 other customers who were behind us (which is fine since he wanted to fet the line moving). I was also in this location the day prior for another separate reservation I had booked well in advanced for 11am Saturday for a moto trailer. I showed up and the employee dead face looked at me and said "it's not here. It will be here at 3pm." What? So I canceled and had to figure out another solution. There was no notification my rez ahead of time that it wouldn't be ready or anything and the employee just didn't give a fuck. This place is entirely mismanaged and some of the employees show not even the slightest shred of empathy for an inconvenienced customer. The one who actually helped me today did well handling a shitty situation but I had TWO DAYS IN A LITERAL ROW of shit customer service frkm 2 different employees.

Rating:

4.0

It was very easy to check in and out.

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.