Customer did not leave a comment.
Paul KCustomer Reviews for U-Haul of Concord
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When dropping off the trailer there was a guy that appeared to be working on his taillight and his pants were falling down this was noticed by my granddaughter who of course asked me why his pants were down. They also charged me for an extra day saying the trailer was returned on Monday morning when it was returned on Saturday evening while the location was open and was unhitched by one of the employees there. While they did issue a refund I have to wait 3-5 business days to get my money back.
Corey WCleanest U haul I've ever rented. Manager and staff were helpful and hard working.
John BYour pricing model is terrible. I could've rented a pick up truck from Hertz for 24 hours unlimited mileage or less than what it cost me at your
Brent EVery helpful and welcoming people work there. Super fast service! The vehicle (10" truck in my case) was in great condition. Absolutely happy about this particular shop and U-Haul service in general. Made my move so much easier.
Alexander KMy reservation was for 7:00. The store did not open until around 8:00. There were other customers also waiting.
MARK FManagement and employees were very knowledgeable patient and helpful.
Rondale TThis location needs to improve the communication skills of its employees. When we made some changes to our rental return location and time and what was put in the contract was not what we requested. We needed the trailer all day on Saturday but a return time of 9:30 was added to the contract somehow. We should have read the final contract more carefully, but, unfortunately, we trusted the staff to put what we requested in the contract, I do not have the name of the person we dealt with for this part of our rental. While these kinds of miscommunication are understandable, the staff's reaction to it was not. An employee named Ashley called a little before 10:30 to ask why we hadn't returned the trailer. I replied that we understood we had it all day. She then proceeded to speak to me as if I were a child in a rude, condescending tone. When I took exception to her tone, she hung up on me. I do not appreciate being condescended to, and I definitely do not appreciate being hung up on. Had the employee been more professional, we may have been able to work something out to get the trailer back more quickly, but with her lack of professionalism, that wasn't an option. Due to the lack of communication skills and professionalism of the staff, I definitely will not ever return to this UHaul location, and will think hard before going to UHaul at all.
Joe KNeed better customer service… hire people that seems to care about customers and not treat customers as if they are asking for hand outs.
Khang NGreat service. Thank you
peter mAgent was effficient and knew what she was doing. Very nice and helpful
Kevin MAmazing customer service!
Idan WOverall my experience at Concord U-Haul was terrific. The process was more streamlined and quick than the last time I had rented a truck there several years ago. The staff was helpful and friendly. My only constructive comment is I wish the charges per mile for the rental were less because this added a lot to the rental cost. But all of these costs were estimated up front so this was not a surprise. Thank you to the people who helped me and best regards.
Ed DI had a great experience. Since the truck was newer, it was in great shape. The processing of the pickup was the faster I have ever experienced at this location.
RICKY LDrop off was very quick and convenient - email was sent soon after the dropoff closing out the transaction, well explained.
Richard LI don't remember his name but the man at the counter was great.
Allison GMy experience was top-notch. Joseph and Vanessa were working extremely hard. It was a very busy day (and very hot outside), but they handled everything with professionalism. Things did not go according to plan (due to my own error), but Joseph worked hard to make sure we got what we needed. His level of care, patience, and ability to problem-solve turned a stressful situation into a seamless solution. I am so thankful that he was there that day and was able to help us. I was very impressed with the way he handled everything. Thank you, Joseph and Vanessa! Go Raiders!
Luke SThey really helped us alot
Jaquelyn UThe UHAUL app did not not function properly and did not allow me to complete the after hours return process.
Justin LEasy pickup. Easy return. Truck had no issues. Good experience!
Alison ACordial service. Pick up and demoro off were seamless - thank you!
Robert BThe assistant manager, Joseph, was very kind and attentive! He helped me with everything I needed and helped make the moving process much smoother! Overall 10/10 experience I would come back again and recommend to a friend!!
Anicia RMy reservation was set for a 7 am pick up. I was in line at 7 a.m. There was an employee, male, short hair, also waiting to get inside since the office was locked. At 7.10 am a BMW vehicle came in with two females. The two females were employees. The younger one was uniformed. The older one looked very unprofessional, wearing a sleeping hat with no uniform. When I arrived at the counter, the younger female was taking care of me. I had already done the check-in online. I was told that my trailer was not available; however, she was able to find a replacement with the same specifications, which was nice. She added the insurance, which I did not request. This is the second time she has done this to me. Is this a pattern that employees add insurance that is not requested ? Very unprofessional ! A fourth employee showed up at 7.30 am, he was a younger male with longer black hair. He looked rushed. Once I drove to the back, nobody was available to assist with the trailer. I had to do it myself since it was almost 8 a.m. Once I was done with the trailer by 10 a.m., I parked on the back, and nobody seemed available. Although I drove by next to two employees, nobody came by to assist. I had to remove the trailer myself and left. This store is getting worse and worse. The older female employee mentioned several times that they were overbooked. Is this common practice ? My experience was very poor. Hopefully, this feedback helps you get better. The store needs proper management.
Luis ZThe associates at the desk are super helpful, professional, and have a great attitude! I’ve rented multiple times and always had an amazing experience!
Yahor BVERY HAPPEN WITH U-HAUL !
James CVery old truck, over charged me for the gas etc
OMID MVery good customer service there.
Scott WWhen we dropped the truck off, the one employee said to leave the key in the truck and go, no talk or asking how the truck was or anything regarding the truck.
Bruce JThe van was muddy on the outside, not clean! Service from the staff was good.
Virginia GStop forcing me to use your app. Stop taking photos of me and my license, and stop scanning it to sell to third parties.
KEVIN OThe Concord, CA U-Haul team was excellent all around - helpful, informative, kind and efficient. True for both the rental and return team. The truck was easy to drive and worked very well for the four days we had it. Big thumbs-up for the people at this location!
William AThe person who checked me in and the manager when I brought it back went out of their way to make sure I was well accommodated and taken care of
Zach CI’m very satisfied whit you services
Alberto AAlways great service
Zaire WTerrible. Customers service is bad. It’s like they had a bad attitude
Ariael KProcess of picking up reserved truck was very slow. Still a very good rental service for a reasonable price.
Mary SThe truck had a strong urine smell , when we started our move , I put in an order for two Dollie’s in advance and once pick up date came I only was able to get one , it would have helped with cutting down the move time , but it’s okay .
Monisha SService agent was curt and unfriendly at pick up. Selected the last truck in the line of parked trucks. Trucks hood was not latched and lifted during my drive. Trucks gas tank was 3/8 requiring fill up to perform my move instead of at the end of my move.
Bryan SThe gentleman that helped me in the morning was fantastic. He was all alone by himself and handled everyone with a smile. Definitely an asset to the company.
Tyler MGreat people! Great company!
Robert AEveryone one of you are courteous, friendly, and efficient!
Robert AEverything was great EXCEPT I was charged an extra $82. $40 for not returning it by 8:30 am—I returned around 3:00 pm, plus I was charged an extra $14 for 2 gallons of gas when we returned it at EXACTLY the same level as received! PLEASE ISSUE ME A REFUND FOR $64.
Yvonne WI own a bunch of uhauls because I’m a Stager so I am really comfortable driving Uhaul’s. The gal that helped me was super friendly. The Uhaul’s air conditioner doesn’t work very good. That’s the only complaint.
Shawnda LEverything was great!
Kerri SI was charged $33 after bringing back the truck ,I don’t know for what.Nobody sent me any explanation for the xtra ripoff.I did bring the gas back to halfway as it was when I took it minus a millimiter or 2 .Also obviously no damage or scratches to the truck .
Mohamed EStuff was rude other then that it’s acceptable.
Giorgi KPerfect experience. Easy and professional. Thanks.
JEFFREY SThank you for the great service !
Danial MStaff at this location are always helpful.
David TGreat service and great people thank you👏🙏
albert rAbsolutely would recommend. Staff were awesome, manager was awesome. Equipment was clean.
BRIDGETTE KMy go to place for trailers
MATTHEW CMet two people if you can call “meeting” two people if you can’t even get a hi from either. The person inside was very curt and uninterested when I was trying to get help. The person outside checking in the trucks was interesting. He walked up and I said hi; he looked at me, said nothing and just jumped in the truck to pull it around the corner. It was pretty rude and probably the reason I won’t use this location again.
Joey NEric is a wonderful helpful guy. But the black lady whom mentioned to me that the system is dowm did not help me to figure out how to rent thru online. I just took the initiative. This happens July 16. 9am in d morning. She needs to be trained a better customer service and know how important a a paying customer is. A successful branch always have a big asset. Thats Eric and that Concord branch has a liability and thats the black lady.
Rolando PGreat service and very professional!
MICHAL JNice service and nice people thanks 👏
albert rExcellent!
Donald PExcellent 5 stars to the staff. Give everyone a raise $$$
JOAO AStaff was super helpful. Always enjoy the team when I have to rent.
ANGELA CSuper friendly staff and quick in and out with the equipment. I will definitely use this location in the future.
Aleksandar KStanding in the lobby for over 30 minutes only to find out I needed to do nothing to return the truck. Staff needs to ask themselves why do I work here. Tire service light on. ¼ tank of gas? What happened to receive it full return it full.
Mark SVery professional and appreciated the customer service.
MICHAEL BThe truck that they gave me have homeless person with a dog sleeping at the back of the 10 foot truck and the lady how help me is on her phone watching stuff on Facebook
Rolando PThe worker who was trying to hook yo the trailer to my truck wasn’t paying attention and set the tongue of the trailer on top of the ball and said i was good to go. When i caught it and fixed it i told him and he responded with “oh”. I think more training is necessary to avoid a catastrophic accident
Forrest FStop ripping off customers by charging for gas when vehicles have been returned with more gas than they left with. I called last week and was told that the additional charges would be reversed but they haven't been yet. Next stop: Small Claims Court.
Michael LU-Haul Monument is exceptional, they have provided us with great service and the vehicle we have truly fits our needs.
teddy fEverything was great! Thank you:)
Gail FGreat customer service!
CLAUDIA MExcellent staff working today very helpful and professional
LEONID PAshley W who helped me out with the rental was amazing and provided great service. She deserves a raise and recognition! Thank you!
Joshua SI really needed big dolly, but you were out of them
Zhanar AEach time I visit I'm waiting in line 30 - 45min minutes because you are under staffed and if staffed, someone is training at the desk. In many cases the pick up times matter, we are held to return time so it's only fair we expect he same on the front end./pickup. And it puts pressure on this working the desk and they aren't the friendliest I'm sure they could be or would like to be. Too there credit they were trying. The beautiful AA woman was the savior of the operation at the desk. Your yard help is awesome - knowledgeable, friendly and hospitable.
Bryan SGreat
Shamica M | Overall ExperienceWe rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.
Jamie V | Overall ExperienceVery happy about UBx service
Majid R | Overall ExperienceI ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.
James R | Overall ExperienceSara was great! Friendly, energetic, caring.
GREG K | Overall ExperienceNot impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.
Leo C | Overall ExperienceVery good service
jassie t | Overall ExperienceAwesome.
stephanie b | Overall ExperienceUhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.
Lily F | Overall ExperienceEverything was great.
Lawrence J | Overall Experience