Customer Reviews for U-Haul of Concord

Rating:

5.0

Outstanding experience at the U-Haul on Monument! They introduced me to their self-dispatch service, and honestly, it’s a lifesaver. I’ve now used it for both pickup and drop-off, and it made the whole process quick and easy. Even though their customer service is already great, this takes it to another level. I’ll definitely be using this method from now on. I’ll be back soon ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

When I arrived, I was greeted by Monica, who was very friendly and got the trailer off my truck so fast it was impressive. I had a quick question, and she introduced me to the manager, Brody, who was also very friendly and helpful. I wouldn’t hesitate to return to this location. Overall, it was a very pleasant experience.

Rating:

5.0

Great service for a busy Saturday morning the Brodee an his crew have it running like a well oil machine

Rating:

1.0

Customer service was really bad, when I dropped off the truck , i called the place I picked truck off to tell them were I dropped off ,truck no one was there. They had me waiting for over 30 min . So I hung up . Service at Monument is sad !

Rating:

5.0

Staff was friendly and accommodating

Rating:

4.0

Only one front desk person on a busy Saturday morning. Should at least have two. Line got pretty long. Otherwise smooth.

Rating:

5.0

This is the place where I always like to rent the vehicle s.. thanks

Rating:

5.0

The trailer was in great shape, plus it had brand new tires. Very well maintained.

Rating:

5.0

Broady at U-Haul was absolutely amazing! He went above and beyond to help us during our move and made the whole process so much easier. His professionalism, kindness, and willingness to step in wherever needed did not go unnoticed. Moving can be stressful, but Broady truly made a difference for our family. Thank you for being great—we really appreciate you!

Rating:

5.0

Keep up the amazing work every time I rent here the whole staff is on point and delivers consistently great service. I rent quite often and it’s always a smooth, professional experience.

Rating:

5.0

Good service overall. The only suggestion would be to add more staff during busy evening hours, as there were many truck returns at once. Monique and Ashlee handled the rush well despite the high volume.”

Rating:

5.0

Overall, I had a great experience. No complaints at all staff greeted me with a smile right away, even with everything going on out front. The vehicle was well maintained, clean, and had no issues throughout my rental. Appreciate the solid service.

Rating:

5.0

From the moment I arrived, the representative made me feel like a valued customer. The van I received was brand new and in excellent condition. Brodee was extremely knowledgeable about the products and provided outstanding service throughout the entire process. It’s clear why he’s in a management position he truly sets the standard for great leadership. Keep up the excellent work

Rating:

5.0

My rental experience was excellent. The truck was clean, and despite this being a very busy location, the team handled everything smoothly and professionally. It’s easy to see why they stay busy great service all around.⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Drop off was easy fast great service uhaul of concord will be my new uhaul also be back for propane thanks Monica she was very welcoming

Rating:

4.0

Couldn’t verify mileage on the truck because of a maintenance message on the display regarding tire pressure, but everything else was good otherwise.

Rating:

2.0

Bad attitude. I found the trailor ball still connected to my car after the trailor was remove d. When I rented the trailor it was put on the car. I was not charged for it. I thought it came with the trailor rental. Apparently it is an extra purchase. I did not purchase it. I called uhaul and was told to keep it. The female at the Monument uhaul had an ugly attitude

Rating:

2.0

Mobile method was terrible waste of time and slow

Rating:

1.0

Absolutely horrible experience. First off there is no cell service at this location which is no fault of yours but the representative also indicated no WiFi access. I find that strange as you all prompt for mobile check in, there is no option for guest WiFi. So I wasn’t able to redeem vehicle by myself I had to get assistance from young Gen Z kid who was EXTREMELY disrespectful and negilgent not only to me but your equipment as well.

Rating:

1.0

See above. This review is for UHaul of Concird, not U-Haul of Santa Rosa where I actually dropped off.

Rating:

2.0

Train and/or develop customer service training for the gentleman at the front desk with long wavy hair. He displayed terrible customer service. No greeting, speaking to customers snarky & you just generally get the sense that he doesn’t like his job nor wants to be there.

Rating:

5.0

Nice staff… clean vehicles… I’m a repeat customer of U-Haul. Thx again… concord staff is exceptionally friendly and easy to deal with… it’s always a great experience for me with fast check ins and fast check outs… thx again Doug

Rating:

5.0

The kid with the long hair should be more customer friendly and helpful and the assistant manager needs to learn how to talk to people she was extremely unhelpful and unprofessional.

Rating:

2.0

The young man behind the counter at the Concord location should not be in customer service position since he obviously doesn’t know what that means. The engine light in the truck was on.

Rating:

5.0

5 star all around vehicle was nice and clean drove great the rep who help me was top tier

Rating:

5.0

The service was amazing! I really appreciated how understanding the staff was—it’s clear they genuinely love what they do. My move ended up taking longer than expected, but they reassured me it was no problem and were more than willing to help me extend my drop-off time. Thank you all for the excellent experience—I’ll definitely be back!

Rating:

5.0

Already referred to a friend who has a catering business thank you all

Rating:

5.0

No, everything went fine.

Rating:

1.0

The guy at the desk was terrible, he hates his job and made my experience the worse. No customer service at al. Never give this location or uhal for that matter

Rating:

5.0

smooth drop off, thank you

Rating:

1.0

I rented a van for 4 hours and drove from Concord to San Ramon, and they charged me $150.

Rating:

3.0

Too many homeless people hanging out at this location. My wife was scared to drive in

Rating:

5.0

Great improvements to this location in the past few years.

Rating:

2.0

No good customer service

Rating:

3.0

Truck was on empty Engine light on Drove horribly

Rating:

5.0

All good so far

Rating:

3.0

None of the equipment I paid for was in the back of the truck, which made moving extensively harder

Rating:

5.0

Good

Rating:

5.0

From my experience…not much. Great job.

Rating:

5.0

Beautiful,easy and practical

Rating:

5.0

Customer service was amazing!

Rating:

5.0

10/10 Exllent

Rating:

5.0

The best service everything was great 😊 I picked up from concord location She supper sweet kind helpful she care about client Thank you she deserve recommendation :)

Rating:

5.0

Everything was great 👍

Rating:

3.0

Not enough help to service customers, especially on a Monday morning. Only 1 person serving customers. Line was more than persons long

Rating:

1.0

No running lights nore trailer breaks

Rating:

2.0

There were not enough staff to handle the amount of business. There was some disorganization as well. I was given a truck that was inaccessible and had to go back and switch.

Rating:

5.0

All good

Rating:

3.0

Customer service was subpar, I had reserved a large appliance dolly, they said its first come first serve, even though I had reserved it prior to my arrival. The long haired guy behind the counter had the worst attitude. When I came to return the u hual , I handed him my keys and he said “ you’re all set”. I asked for a receipt and he was visibly annoyed and said “ well you’re gonna have to wait now” he was more interested in finishing his food in a microwaveable bowl then helping the guy in front of me

Rating:

3.0

Pleasant and professional Pick up but rude during drop off.

Rating:

5.0

Great staff, exceptional service as compared to other locations that I've used.

Rating:

5.0

Thank you for squeezing us in! The best staff.

Rating:

5.0

Thank you have a nice day

Rating:

1.0

I visited a U-Haul location in Concord and had a very disturbing experience with an employee named Nataly G. Another U-Haul location had already confirmed by phone that there was an error in recording our mileage and fuel level, and that a refund should be issued. Instead of following that instruction, Nataly asked us to provide a photo of the mileage. When we showed her the photo, While she was eating a taco with greasy hands and touching my phone, she questioned its validity in an accusatory manner, suggesting we may have driven the vehicle and manipulated the evidence. Even after we showed her the location data on the photo, she became increasingly aggressive, raised her voice, repeatedly said “fuck,” and told us “this is private company, “get the fuck out of here.” Everything is recorded on camera, and I request that you please review the footage. This behavior was extremely unprofessional, disrespectful, and unacceptable. No customer should be treated this way or be subjected to accusations and verbal hostility. This woman poses a safety risk. Fortunately, other staff members who were aware of the situation stepped in and resolved the issue appropriately. Management should address this seriously. Employees should not be allowed to insult or accuse customers, and if customer satisfaction and safety matter, this kind of behavior should not be tolerated.

Rating:

3.0

Morning customer service was horrible.the guy behind the counter was very unprofessional, kind rude and disrespectful. Afternoon guy was excellent.

Rating:

5.0

Check the transmission on the vehicle

Rating:

3.0

The counter person was very checked out and made me feel like I was annoying them, they didnt even make eye contact with me and was slurring their speech, very displeasant first face to meet when walking in the door of the establishment, I understand if it was 5 min before closing, or first thing in the am but this was 9am! Now the Yard attendant, was 100%. he helped show me where to park, and happily fetched the trailer and showed me the operation and tips on how to use.

Rating:

4.0

The teller we dealt with at pickup seemed aloof and preoccupied. He the least very communicative he could be and didn’t actually answer me when I said things. He had his phone out in his hand all the time except maybe when he needed two to type on the keyboard. He basically gave us the minimum customer service.

Rating:

4.0

Supply a dolly

Rating:

5.0

If you’ve ever rented from the U-Haul on Monument Blvd in Concord, you already know how busy it can get but they still manage to provide quick and easy service every time.”

Rating:

5.0

As a business owner and someone who works in customer service, I understand the challenges that come with it. That’s exactly why I continue choosing Concord U-Haul. I’ve worked with just about every representative here, and each one consistently provides great service. After meeting the manager, Brodee, it all made sense strong leadership shows. It’s not often you walk into a place where everyone is knowledgeable, professional, and truly cares about helping customers. Keep up the great work. I’ll definitely be back soon.

Rating:

5.0

As always, they are always nice and courteous, best u haul location in my opinion

Rating:

3.0

Truck only had 50 miles of gas in it. I was surprised. Long lines at 9am. Only 2 counter staff on a Saturday.

Rating:

5.0

We had Nataly who deserves 5 ⭐️for customer service!!!

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.