Customer Reviews for U-Haul of Concord

Rating:

4.0

The employee was very helpful but had two trucks in a row that had mechanical issues

Rating:

5.0

Super good

Rating:

5.0

Very easy process staff very nice

Rating:

5.0

Great service.

Rating:

5.0

the trucks should be cleaner and they have to be serviced often, because it looked to me that the truck couldn't handle the weight at some points on the highway, but anyhow the service is good and is pretty easy to use

Rating:

5.0

Manager Brodee and his team did an amazing job. Even with the system being down, they stayed positive, kept smiling, and continued to provide great service. Honestly, they handled it better than I could have. Much respect and salute to the whole team.

Rating:

5.0

Please keep up the great work!

Rating:

5.0

Customer service was excellent!

Rating:

1.0

They gave us the truck with NO gasoline. It was literally on Empty. This is really not OK. We wasted $90 on gas because we Filled the tank for $180 and then only used 1/2 tank. We had no way of gauging how much gas the Tank holds Or the gas mileage, etc. As a result of this location failing to prepare the vehicle properly we are out $90

Rating:

2.0

App did not work for check-in. I was charged for a two day rental when my rental was for a single day.

Rating:

5.0

Thank you so much U-Haul

Rating:

5.0

Ok and good service

Rating:

3.0

Between the extended wait time, the lack of furniture dollies (unacceptable at 9am) and the young man who helped us but made us feel like we were a major inconvenience in his day, I will find another location the next time I need a U-haul, and I definitely would not recommend this location to anyone, friend or stranger.

Rating:

3.0

The staff Nataly specifically worked really hard to get us out with our re tam/ there is a software problem every time I go to this location. There were about 10 people in line (like me) for about an hour trying to get their rentals that were confirmed. The wait was because of the software being unable to process anyone through without having to starry again and again and again. Very painstakingly SlOW/ Nataly went above and beyond and did her best to keep the crowd informed. With what she had to work with she did an outstanding job. Upgrade the software your business depends on!!!!

Rating:

1.0

The computers were running slow and it took me an hour to get my truck. I payed for movers for 3 hours to help me and they sat at my house for 45 minutes waiting. I was able to check out faster on my phone than the employees using the computer. The employees tried to do as much as they could going from their personal phone to computers trying to submit rental agreement. They even asked everyone to download the U-Haul app and start the process while they stood in line. Please fix/update your system.

Rating:

5.0

Great manager and staff Handled a minor issue very well and made sure I was ok at the end Very impressed!!

Rating:

2.0

Original truck’s battery was dead, smelled horrible. Second truck wasn’t cleaned and had a half consumed sprite bottle on it. Waited for 10 minutes before being helped. Staff seemed unconcerned with anything. Staff was on a cellphone while helping me.

Rating:

5.0

Thank you

Rating:

3.0

Trailers were clean, but lights were not functional on two trailers

Rating:

3.0

Hire someone to answer incoming telephone calls; line is always busy, and I was put on hold for over an hour. The location forgot I was on hold, I had to call back several times. I tried to extend my reservation for one more day; the location U-Haul office put their phone on voicemail at 6:00 PM, when the location is supposed to close at 7:00 PM; therefore I was unable to extend my reservation.

Rating:

5.0

Continue your great service. Staff was amazing, I felt important and valued. Wonderful experience.

Rating:

5.0

No much. Staff was great. Unit was ready on time. No issues with the unit. Smooth rental.

Rating:

2.0

Staff has no customer service etiquette or basic manners as human beings. It appears they have a limited vocabulary and need a lot more training on how to tend to customers - even a smile or "welcome in"/"I'll be with you in a minute" would be a good start. Pick-up and drop-ff were not good experiences with staff interaction. The rental equipment was fine and I was able to get my project done.

Rating:

1.0

I was given the truck with only 1/8 th of a tank of gas and told that I had to return it with 1/4 tank of gas otherwise I would be charged and this is your policy. How can you penalize me for the previous renters issue? Absolutely ridiculous. Also, the truck that I was given leaked and it was raining that day so my items got wet.

Rating:

4.0

They were nice, and I’ve used them before the people who work there are great. Only negative feedback would be that it feels a little disorganized when I was given my first truck it was stuck between a wall and another truck so they had to give me a different truck so I guess only feedback is for them to have a better system so when we pick up it feels smoother. Other than that they are great.

Rating:

5.0

The staff got me into a 20’ truck with no problems really quickly. Happy new year 🙂⚡️

Rating:

4.0

Everything was as ordered.

Rating:

4.0

Took longer than usual, I'm not mad about it though. The young man running the entire show solo did an amazing job. It's sad these huge business are scheduling only 1 person encouraging everyone to "do it online ". Guess I'm old fashioned and still like human help. But cudos to the patient polite man working 1/2/26

Rating:

4.0

The gentleman was very helpful when I pulled into the slot. He disconnected my trailer and told me there was nothing else I needed to do. I showed him that I could check out on the app and he said he would take care of it. It just felt a little bit strange to not have a final document proving everything was dropped off. It would be easier if the drop off location was similar to returning a rental car where a handheld device printed a receipt for you once you drove in.

Rating:

1.0

I had reserved a truck and moving equipment weeks in advanced to be picked up by 8:00 AM on our moving day- We arrived onsite by 7:45 AM. The equipment I had reserved weeks in advance was not actually available for my scheduled move. Why even offer to reserve equipment (dollies, hand trucks, etc) if you are not actually going to have those items available? The person at the desk onsite was unhelpful, unapologetic, non interested in assisting us in any way. When asked why the equipment was not reserved, he simply replied that items are on a first come-first serve basis. Aside from being one of the very first customers of the day, the fact that the equipment I had reserved was not available, especially as we there so early in the morning made no business sense. Not to mention, his attitude was not acceptable. Then we were informed that the truck we were renting had only l1/4 tank of gas. When asked why the tank was not full, the employee replied that it was not the responsibility of the business, it was the fault of the customer that the tank was not full. We were then informed we would only need to bring the truck back with the 1/4 tank. Then I was unable to use the app to upload the photos of the odometer, etc. When I asked the employee in the warehouse for help, she was unable to make it work, and she advised me to just take the photos and save them on my phone. I have worked many years in retail and am also part of a business and know the importance of customer service and satisfaction. I assume these different locations are franchised. I believe strongly in supporting private and small businesses. I will submit my comments on your contact form as I would hope that you would want to know the reasons behind this review.

Rating:

3.0

Cardboard left inside trailer. Help in hitching trailer to car was poor

Rating:

5.0

Brody and Monica were amazing.

Rating:

5.0

Excellent service

Rating:

5.0

After a mix up of where the rental trailer was located the general manager did a great job of locating the trailer and having a co worker go pick it up and bring it back to his rental location.

Rating:

5.0

Always great service

Rating:

5.0

My renting experience with U-Haul in Concord was amazing. Thank you, Monica! She had answers and solutions for every problem I was having. From getting me set up with the right size trailer, to making sure it was properly secured to my truck, she was incredibly helpful and knowledgeable. I then ran into an issue with my vehicle lights not working correctly. Monica mentioned it could possibly be a fuse and said she would be right back. While she stepped away, I checked the fuse myself—and sure enough, it was blown. I had a spare fuse, popped it in, and bam! Lights working perfectly. I say all this to say thank you, Ms. Monica. You are truly an asset to the company. Please keep doing what you do you made my day. It’s not often you get service from someone who is so knowledgeable about their products and can also help troubleshoot customer issues. Happy holidays to you and yours!

Rating:

3.0

Stop automatically adding a ficticious charge of $50.00 for so-called "damage"

Rating:

5.0

Staff was nice and helpful both in pickup and return. I would definitely rent here again.

Rating:

5.0

The specialist who help me was very helpful

Rating:

5.0

The workers were very helpful and friendly in showing me how to hook up the vehicle tow trailer.. very nice experience

Rating:

5.0

Nothing. Monica is awesome!!

Rating:

3.0

Clerks could show a little more interest in helping. The cost was high as it was per mile for a van.

Rating:

3.0

Your trailer appeared dirty and very worn, the rear door was hard to lift, needs a handle. Your customer service representative was excellent, Nichole, went the extra mile and gave us a larger trailer at the originally booked price since you did you have that trailer back in stock at my time of pick up.

Rating:

5.0

Anthony was excellent, great customers service . Friendly, funny and experienced. Highly recommended

Rating:

4.0

Great staff! Easy to rent and very easy drop off process!

Rating:

1.0

Seemed like there was only one person working and she said that she'd get somebody to take the trailer off my vehicle and nobody showed up so I did it myself. Would not recommend when she's working at least I don't know how the other employees are.

Rating:

5.0

Awesome very easy to use and receptionist was quick and efficient! Great people!

Rating:

1.0

Natalie, helped me she was terrible, very sarcastic and rude. Poor customer service. Did not ask me if everything was correct such as address, email etc….. I will never recommend no one stay away from this uhual go else….. plus the rental was in poor condition and ummm no GASS

Rating:

3.0

After processing the rental agreement at the counter by a mirthless agent, I was told to proceed to the trailer pickup area. There was no attendant, so after nearly 10 minutes, I went looking for someone. The attendant was helping someone with a truck rental who had been in line behind me, but I was told to wait. When he did finally get my trailer, it wasn't clean inside - lots of yard clippings and dirt. This location is the worst Uhaul facility I have used.

Rating:

5.0

Hello there we're issues with the being charges safe trip coverage after I had declined initially. The manager Brody was extremely professional and attentive to resolving this issue for me. Definitely appreciate his customer service.

Rating:

5.0

The young lady who handled my reservation and resulting confirmation of the trailer we rented was outstanding. The two associates who hooked up the trailer to our van and removed it upon our return were equally outstanding. Great customer service at this location.

Rating:

5.0

The person at the reception desk was very friendly and helpful. I was very pleased with our experience here.

Rating:

5.0

Thank you

Rating:

3.0

Terrible employee who hooked up the trailer. Disrespectful and arrogant.

Rating:

2.0

I was charged for fuel when I had put the full amount of gas in it. Absolute bullshit. It’s because you email the closing of the rental under the lie you’re making the return easy

Rating:

4.0

The app is whacky. I had to take pictures of the truck 5 times so that’s the only frustration thing

Rating:

5.0

This was my best ever experience renting any kind of vehicle. Brody was wonderful. Excellent customer service. The whole experience was easy breezy, start to finish. Thank you!

Rating:

5.0

I never thought renting a trailer could be this good. Such good experience, the best staff, they were so helpful. Makes me wish I had more stuff to move, just so I could have such a good experience again. Beat U-Haul ever!

Rating:

3.0

The Cargo Van was dirty inside and had some trash in it. **Also-the van was on Empty and I had to put $10.00 of gasoline in it. But- I was still charged a Fuel Charge of $7.42.

Rating:

5.0

Customer service was the best and would highly recommend this location to everyone!

Rating:

5.0

Natalie was INCREDIBLE! So efficient, kind, and friendly. Girl deserves a raise.

Rating:

5.0

The staff was very nice and helpful. Only complaint was bathroom was out of order, I always have to pee a lot. Thanks

Rating:

5.0

Cleanest outside truck. Too dusty.

Rating:

3.0

The employees don’t even listen what’s my request as I requested I can and got a box truck just because she didn’t pay attention of my demand and that box truck was noisy and spent lots of gas

Rating:

5.0

I was very satisfied with the service provided by your representative. She was very friendly and accommodating. I originally reserved a 20 foot truck but realized I only needed a 14 foot truck. The representative made the change with no questions and no hassle. I am very pleased.

Rating:

2.0

Passanger door would not unlock from outside or inside made getting the second person had to climb over from drivers side

Rating:

5.0

For the customer service given,,, I would absolutely recommend this location. Excellent work Nataly!!

Rating:

5.0

This location is clean, staff is friendly and I recommend this location to future clients

Rating:

5.0

Great

Rating:

5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Rating:

5.0

Very happy about UBx service

Rating:

1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

Rating:

5.0

Sara was great! Friendly, energetic, caring.

Rating:

3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Rating:

5.0

Very good service

Rating:

5.0

Awesome.

Rating:

5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.