Customer Reviews for U-Haul of Coronado

1641 reviews

6335 N Mesa St   El Paso, TX 79912
(South of Coronado High School)

(915) 584-5408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(915) 584-5408

6335 N Mesa St
El Paso, TX 79912
(South of Coronado High School)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The person acted like I didnt know what I was talking about even though I have rented multiple times in the last 4 months with the same vehicle.

AUSTIN L. 
Rating:
3.0

Customer did not leave a comment.

GRACIELA V. 
Rating:
3.0

The employees were extremely helpful and friendly, but the location itself only has one entrance/exit and a very small area for turning around in larger vehicles.

MICHAEL N. 
Rating:
5.0

Great service

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

SUE W. 
Rating:
4.0

Customer did not leave a comment.

Dudley C. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
4.0

wait to have customer get address for where they are delivering property they are hauling.

Hinkle D. 
Rating:
5.0

Professional and friendly staff.

MOHAMMAD M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA L. 
Rating:
5.0

Very friendly and and helpful.

RALPH B. 
Rating:
3.0

Although you advertise $39.95, the markups in price are atrocious. Not to mention the fact that I can only rent the vehicle for 24 hours. The customer service at the location was excellent though. When I called the headquarters they were rude

CLARENCE LEON JR C. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

Customer did not leave a comment.

COLIN NIGEL S. 
Rating:
3.0

Customer did not leave a comment.

FRANCISCO T. 
Rating:
4.0

Very small area to drive in to.

Orlando C. 
Rating:
5.0

The staff was very helpful when the U-Haul APP DID NOT WORK on my phone. Apparently it is a common problem.

Vincent B. 
Rating:
1.0

Truck was dirty and not available in El Paso, even though I had reserved this truck for pick up. Day came to pick up truck and I was asked to pick up truck all the way to Deming NM.

Angelica F. 
Rating:
3.0

This location requires a utility bill to rent a pickup in town? I have a Texas drivers license, a Texas concealed carry license, and a number of credit cards all in good standing. Over the years I've rented probably twenty times from U Haul without incident. Your employee S. Sepulveda told me it has to do with vehicles being stolen and that's just the way it is. Treating your customers like they're untrustworthy is a poor way to do business. Your ignorance just lost you a long term customer.

ERIC B. 
Rating:
3.0

Customer did not leave a comment.

Natanael M. 
Rating:
5.0

Customer did not leave a comment.

MARITZA I G. 
Rating:
5.0

Customer did not leave a comment.

JODY P. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Thank you.

KATIANA E. 
Rating:
5.0

The location and folks at the location were great; however, because of the U-Haul server outage on 4/18/2021, my plans got delayed by a whole day, making me miss other appointments.

Guadalupe S. 
Rating:
5.0

Mr ortiz was wonderful, the wait time was very short, which I was very impressed with.

betty e.  |  First Impressions 
Rating:
3.0

It’s storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don’t see the value or cost savings there. It served it’s purpose which was me storing someone else’s items and now I no longer need it.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIENKA D. 
Rating:
5.0

Nothing it was a really good experience that was my first time I would rent from them again.

BELINDA O. 
Rating:
5.0

The customer reps were awesome! Helpfull and knowledgeable!

KRISTINA H. 
Rating:
5.0

The only thing possible for improvement is delivery of supplies! Excellent customer service! All of the employees are courteous, friendly, and very helpful!!

SERGIO A. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
4.0

you have upgraded the personnel considerably. i have been a customer of this location for decades, and in recent years the staff lacked salesmanship. not so this past visit.

RICHARD D. 
Rating:
5.0

I have used this location a few times and they are always friendly and helpful. Great crew!!

KELLI F. 
Rating:
5.0

Well, I had reserved a van, but was switched to a pickup truck instead. I only accepted because I was in a rush to get my furniture moved. The higher bed of the truck made it very difficult to load and unload heavy items by myself. It did what I needed it to though. In the future, however, I'm going to need to be more insistent about getting what I reserved.

JOSEPH K. 
Rating:
5.0

All ways recommend everyone to use this great co. Staff is very friendly and helpful. I have been a loyal customer in all my moves weather in town or out and will continue to be.

GUADALUPE V. 
Rating:
3.0

Cleaner interior, easy direction to indicators and operation as most of these trucks are quite old.

PAUL N. 
Rating:
5.0

Great!

MANUEL B. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
3.0

Customer did not leave a comment.

BETH P. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Kasi S. 
Rating:
3.0

I was returning my truck. Signs were clear where to park. I was not greeted warmly by a team member. Just came up non-nonchalantly. Only came to this place for convenience.

Kenneth B. 
Rating:
5.0

Keep up the good service.thanks Sonny V.

SANTIAGO V. 
Rating:
3.0

1)very rude staff 2) I rented a van on the Uhual App and it was not located at the bin, so I had to go inside to check in. On the app my total final price was $35.When I checked in at the counter the Uhual Employee increased the price to $52. I explained that my price was lower on the app and he was unwilling to respect my price. I was in a huge hurry and didn't have to argue with the Uhual employee. 3) The van gas tank was not full with gas. In fact, the line was behind the F line. I literally drove 20 miles for a total time of 1 hour and 30 minutes. I went to fill up the tank and for 20 dollars and to deliver a full tank as per my contract but I fail to understand why I was given a van without full tank. I asked the Uhual employee for a refund and he rudely told me that no refunds allowed. In summary, I hope you understand my frustrations regarding this matter and I have no other option to direct my frustrations through this method because dealing with the store is highly ineffective especially with the rude employee at the counter.

Julio G. 
Rating:
5.0

Also carries lots of moving /packing supplies at very competitive prices!!

Darran P. 
Rating:
5.0

Customer did not leave a comment.

DUANE R. 
Rating:
3.0

Faster check in and have vehicle ready at reservation time. Check out was really easy and attendant was professional and prompt

CARLOS A. 
Rating:
4.0

when I got there the driveway waS BLOCKED BY a delivery truck. I checked in and waited for about 30 minutes before I could get hooked up,

EDWARD P. 
Rating:
5.0

was very helpful.

CHRISTOPHER H. 
Rating:
1.0

Customer did not leave a comment.

APRIL L R. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ELISEO M. 
Rating:
5.0

Cashier she was amazing

Sheryl H. 
Rating:
1.0

Bad customer service

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

Martin D. 
Rating:
5.0

Excellent customer service and friendly employee 👌👌👌👋

MOHAMMAD O. 
Rating:
5.0

Customer did not leave a comment.

MANUEL A. 
Rating:
5.0

This is the 5th time we used this location. They really have a smooth operation here. Great people and friendly staff. Highly recommend.

Michel E. 
Rating:
2.0

The price was great but I waited for about almost an hour to speak to representative and that is with an appt. U need to hire more people. I was patiently waiting in line and another customer got in front of me because they were tired of waiting. I didn't want to cause a commotion so I didn't complain. I'm sure the representative was aware and didnt know how to handle the problem. No one reviewed the truck with me. To show me how the ramp worked ect. I'm sure because they were very busy.

TELMA D. 
Rating:
5.0

Very professional and helpful team.

Chris R. 
Rating:
1.0

One of the workers there said i could drop off the truck at any location but when i went to drop it off they refused me and wanted to charge me double ! I had to waste extra miles to drop off the truck and take it back to the original location . the mangers laughed at me when i told them my situation not offering any resolution.

ANDREA R. 
Rating:
1.0

Me forzaron a entregar el camion en 12 horas sin ninguna opcion.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

SUE W. 
Rating:
5.0

Customer did not leave a comment.

JULIETA L. 
Rating:
5.0

Awesome customer service!!

ALMA G. 
Rating:
3.0

when i got the truck the gas level was lower than i had been informed, i tried the link but it had already expired, so i called the location they said they would do the dispute on their end and it turns out they did not and i ended being charged almost 20 extra.

Lydia H. 
Rating:
2.0

The staff was very rude and unhelpful. They also did not check to see if that equipment I had rented was inside the vehicle. I checked, inform them, and the employee acted as if it were a burden to provide me with the equipment at which I had paid for. I also subcontracted for movers who did not show up. I am severely disappointed in U-Haul. The customer service was terrible at this particular location.

Alyson M. 
Rating:
1.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Great service.

RAMIRO H. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Very professional

ZACHARY C. 
Rating:
5.0

Dave Myer is an exceptional employee. Friendly and made checking in a breeze.

Don K. 
Rating:
5.0

Customer did not leave a comment.

SUE W. 
Rating:
5.0

Uhaul is pretty decent but i never recommend them because they donated money to fight the legalization of marijuana, thus I rarely use them

STEVEN F. 
Rating:
5.0

I have used them 2wice in the span of 6 mos and they have been good both times.

OMAR T. 
Rating:
5.0

N/A

Jonathan C. 
Rating:
4.0

Charging for removing a vehicle from tow dolly is excessive.

Joseph M. 
Rating:
2.0

Representative I dealt with wasn't wearing a mask. Referred to me as “boy.”

BENJAMIN G. 
Rating:
4.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

I had great customer service.

manuel A. 
Rating:
4.0

Customer did not leave a comment.

DAMIN R. 
Rating:
4.0

Customer did not leave a comment.

LIAM G. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
1.0

I needed a receipt under my name and they did not provide it.

HERNAN M. 
Rating:
5.0

Fast service and Great customer service

MARCOS P. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

SUE W. 
Rating:
1.0

Customer service wasn't as excellent.

Kristina F. 
Rating:
5.0

Everybody is very helpful, the truck rental and return is very easy and fast,

DIEGO G. 
Rating:
4.0

Customer did not leave a comment.

Gabriela P. 
Rating:
5.0

Customer did not leave a comment.

delana H. 
Rating:
5.0

They need to fix the door so that one person can open it without having two people having to push it down.

THOMAS H. 
Rating:
5.0

Great services

DANIEL L. 
Rating:
4.0

It would be nice to have more team members assisting customers. Also start the renting process when you sign for the equipment. I rented a trailer and was reserved for 2, I ended picking up the trailer around 4. Hopefully U-Haul will honor the hour delay return forgiveness?

FRANCISCO JAVIER C. 
Rating:
5.0

Pick up of vehicle through app was cumbersome and time consuming,, plus still had to go inside to counter for keys.

Eduardo S. 
Rating:
5.0

Thanks

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
5.0

I

James S.  |  First Impressions 
No reviews have been submitted for this location.

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