Customer Reviews for U-Haul of Coronado

1689 reviews

6335 N Mesa St   El Paso, TX 79912
(South of Coronado High School)

(915) 584-5408

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(915) 584-5408

6335 N Mesa St
El Paso, TX 79912
(South of Coronado High School)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employees are awesome and very helpful.

DIEGO R. 
Rating:
5.0

Well for myself I don't have no comment but for me everything was good.

FERNANDO A. 
Rating:
5.0

We asked for a pack of 10 blankets, but got 20, and paid for them. I saw them loaded, but thought my husband had ordered them. We did not use the 10.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

Srikanth M. 
Rating:
5.0

Always have had good service and experience with U-Haul. Thanks!

WALTER JOSEPH G. 
Rating:
5.0

The lady who took in our rental was fantastic. She was cleaning store when we arrived, but stopped and helped us right away and also gave us local info since we were new in town. You can tell she is a hard worker and exemplary employee.

GERARDO Z. 
Rating:
5.0

Customer did not leave a comment.

Stefan S. 
Rating:
2.0

Customer did not leave a comment.

KORINA W. 
Rating:
5.0

Customer did not leave a comment.

Paula Q. 
Rating:
4.0

Customer did not leave a comment.

Kendra O. 
Rating:
3.0

Small lot, not much room to get out.

GILBERT K. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Jonathan did an excellent job taking care of our moving needs!

MARIA M. 
Rating:
2.0

The truck was very rough to handle. The inside was fine but using the vehicle itself was unacceptable for how much it costed.

Gabriel P. 
Rating:
5.0

Customer did not leave a comment.

IVONE R. 
Rating:
5.0

Always helpful and very pleasant

Charles G. 
Rating:
3.0

Have all employees on the same page, I reserved a 2 day rental & was told at pick up it was only 24 hours, was told they will talk to employee about his misinformation. Also was blamed for hole on side of cargo box, I checked out truck & it was already there at pre-trip, U-haul needs employees to check equipment in correctly. Transmission downshifted to rough & loud & front wheel hubs where leaking hub oil. High beams worked at times only. Not a good experience.

CESAR P. 
Rating:
5.0

Customer did not leave a comment.

CHENGYANG H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Karrie F. 
Rating:
3.0

Service wa extremely slow. We had to get our own dolly. It was not in good condition and they would not swap it out. The truck needed some maintenance done to it. It did not run smoothly on the highway,. These are simple things that a paying customer should not have to deal with.

ANGELICA G. 
Rating:
5.0

Customer did not leave a comment.

ALINE R. 
Rating:
5.0

Very pleasant workers. Everyone so nice and helpful

CLAUDIA G. 
Rating:
2.0

Truck was not full of gas. Back door was open. Furniture protection were used prior to my rental and not replaced in the bag and same for the dolley

Serge Olivier B. 
Rating:
5.0

Customer did not leave a comment.

RAMON C. 
Rating:
5.0

Customer did not leave a comment.

Hunter R. 
Rating:
5.0

The staff is very friendly and attentive

CLAUDIO P. 
Rating:
5.0

Customer did not leave a comment.

francisco R. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

All my encounters where top notch. From start to finish.

GEORGE S. 
Rating:
5.0

Nothing to improve, the young Hispanic man with the beard went above and beyond helping me get the right equipment and helped me with my faulty ground cable and got me on the road with my 6x12 trailer. Give that man a raise!!

Edgar J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
1.0

How about a truck that works and is safe to drive? That would be nice. The garbage junk truck you gave me had transmission issues and brakes didn't work so had to go 30mph and worry if truck would actually stop. This was my worst experience ever renting a truck by far. Your employees could care less about the truck issues when I brought them up. Never using your service again.

Werner M. 
Rating:
5.0

Customer did not leave a comment.

Jeff Angelo T. 
Rating:
5.0

Customer did not leave a comment.

STUART B. 
Rating:
1.0

Made a reservation that said it was guaranteed. If equipment wouldn't be available someone would call me. Arrived at store at 8:57 am, and am told equipment reserved is not present but instead I have to drive 30 minutes across town. Upon returning truck, same experience with same guy. Bad experience. Poor customer service. No apology given for mess up, or for the overcharge of $20 more than reserved even though confirmation noted, no call from anyone and lack of care from rep.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

JONTHAN A. 
Rating:
4.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

GABRIELA M. 
Rating:
5.0

Have more than one agent working. He did his job extremely well but more than one agent was needed

Xiomara C. 
Rating:
5.0

Customer did not leave a comment.

SUE W. 
Rating:
5.0

Customer did not leave a comment.

SAUL O. 
Rating:
5.0

Customer did not leave a comment.

GLINDA S. 
Rating:
1.0

I disputed the level of gas that was in the vehicle. You overstated how much gas was in the truck by a 1/4 of a gallon more than was actually in it. I guess that's a great way for you to make some extra money though. I returned it at the level it was given to me at. Shameful. There's no way I should be paying you for 4 gallons of gas!

JULIE G. 
Rating:
5.0

Customer did not leave a comment.

jesus e.  |  First Impressions 
Rating:
3.0

The person acted like I didnt know what I was talking about even though I have rented multiple times in the last 4 months with the same vehicle.

AUSTIN L. 
Rating:
3.0

Customer did not leave a comment.

GRACIELA V. 
Rating:
3.0

The employees were extremely helpful and friendly, but the location itself only has one entrance/exit and a very small area for turning around in larger vehicles.

MICHAEL N. 
Rating:
5.0

Great service

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

SUE W. 
Rating:
4.0

Customer did not leave a comment.

Dudley C. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
4.0

wait to have customer get address for where they are delivering property they are hauling.

Hinkle D. 
Rating:
5.0

Professional and friendly staff.

MOHAMMAD M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA L. 
Rating:
5.0

Very friendly and and helpful.

RALPH B. 
Rating:
3.0

Although you advertise $39.95, the markups in price are atrocious. Not to mention the fact that I can only rent the vehicle for 24 hours. The customer service at the location was excellent though. When I called the headquarters they were rude

CLARENCE LEON JR C. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

Customer did not leave a comment.

COLIN NIGEL S. 
Rating:
3.0

Customer did not leave a comment.

FRANCISCO T. 
Rating:
4.0

Very small area to drive in to.

Orlando C. 
Rating:
5.0

The staff was very helpful when the U-Haul APP DID NOT WORK on my phone. Apparently it is a common problem.

Vincent B. 
Rating:
1.0

Truck was dirty and not available in El Paso, even though I had reserved this truck for pick up. Day came to pick up truck and I was asked to pick up truck all the way to Deming NM.

Angelica F. 
Rating:
3.0

This location requires a utility bill to rent a pickup in town? I have a Texas drivers license, a Texas concealed carry license, and a number of credit cards all in good standing. Over the years I've rented probably twenty times from U Haul without incident. Your employee S. Sepulveda told me it has to do with vehicles being stolen and that's just the way it is. Treating your customers like they're untrustworthy is a poor way to do business. Your ignorance just lost you a long term customer.

ERIC B. 
Rating:
3.0

Customer did not leave a comment.

Natanael M. 
Rating:
5.0

Customer did not leave a comment.

MARITZA I G. 
Rating:
5.0

Customer did not leave a comment.

JODY P. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Thank you.

KATIANA E. 
Rating:
5.0

The location and folks at the location were great; however, because of the U-Haul server outage on 4/18/2021, my plans got delayed by a whole day, making me miss other appointments.

Guadalupe S. 
Rating:
5.0

Mr ortiz was wonderful, the wait time was very short, which I was very impressed with.

betty e.  |  First Impressions 
Rating:
3.0

It’s storage, nothing fancy. Paying $10 more per month to have a lower level unit was silly. $45 a month is too much for such a small unit, I don’t see the value or cost savings there. It served it’s purpose which was me storing someone else’s items and now I no longer need it.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIENKA D. 
Rating:
5.0

Nothing it was a really good experience that was my first time I would rent from them again.

BELINDA O. 
Rating:
5.0

The customer reps were awesome! Helpfull and knowledgeable!

KRISTINA H. 
Rating:
5.0

The only thing possible for improvement is delivery of supplies! Excellent customer service! All of the employees are courteous, friendly, and very helpful!!

SERGIO A. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
4.0

you have upgraded the personnel considerably. i have been a customer of this location for decades, and in recent years the staff lacked salesmanship. not so this past visit.

RICHARD D. 
Rating:
5.0

I have used this location a few times and they are always friendly and helpful. Great crew!!

KELLI F. 
Rating:
5.0

Well, I had reserved a van, but was switched to a pickup truck instead. I only accepted because I was in a rush to get my furniture moved. The higher bed of the truck made it very difficult to load and unload heavy items by myself. It did what I needed it to though. In the future, however, I'm going to need to be more insistent about getting what I reserved.

JOSEPH K. 
Rating:
5.0

All ways recommend everyone to use this great co. Staff is very friendly and helpful. I have been a loyal customer in all my moves weather in town or out and will continue to be.

GUADALUPE V. 
Rating:
3.0

Cleaner interior, easy direction to indicators and operation as most of these trucks are quite old.

PAUL N. 
Rating:
5.0

Great!

MANUEL B. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
3.0

Customer did not leave a comment.

BETH P. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Kasi S. 
Rating:
3.0

I was returning my truck. Signs were clear where to park. I was not greeted warmly by a team member. Just came up non-nonchalantly. Only came to this place for convenience.

Kenneth B. 
Rating:
5.0

Keep up the good service.thanks Sonny V.

SANTIAGO V. 
Rating:
3.0

1)very rude staff 2) I rented a van on the Uhual App and it was not located at the bin, so I had to go inside to check in. On the app my total final price was $35.When I checked in at the counter the Uhual Employee increased the price to $52. I explained that my price was lower on the app and he was unwilling to respect my price. I was in a huge hurry and didn't have to argue with the Uhual employee. 3) The van gas tank was not full with gas. In fact, the line was behind the F line. I literally drove 20 miles for a total time of 1 hour and 30 minutes. I went to fill up the tank and for 20 dollars and to deliver a full tank as per my contract but I fail to understand why I was given a van without full tank. I asked the Uhual employee for a refund and he rudely told me that no refunds allowed. In summary, I hope you understand my frustrations regarding this matter and I have no other option to direct my frustrations through this method because dealing with the store is highly ineffective especially with the rude employee at the counter.

Julio G. 
Rating:
5.0

Also carries lots of moving /packing supplies at very competitive prices!!

Darran P. 
Rating:
5.0

Customer did not leave a comment.

DUANE R. 
Rating:
3.0

Faster check in and have vehicle ready at reservation time. Check out was really easy and attendant was professional and prompt

CARLOS A. 
Rating:
4.0

when I got there the driveway waS BLOCKED BY a delivery truck. I checked in and waited for about 30 minutes before I could get hooked up,

EDWARD P. 
Rating:
5.0

was very helpful.

CHRISTOPHER H. 
Rating:
1.0

Customer did not leave a comment.

APRIL L R. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ELISEO M. 
Rating:
5.0

Thanks

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
5.0

I

James S.  |  First Impressions 
No reviews have been submitted for this location.

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