The customer service was horrible I was not greeted when I enter and I stood there for about 10 minutes before I was even acknowledged and I was the only person in the store. I understand their system was acting up but a simple hello we will be right with you handling an interruption is simple reply so I know I am acknowledged. They didn't walk me out to it nor did they do a walk with me. Even the supervisor was slightly rude as well.
Kiara LCustomer Reviews for U-Haul of Elkhart
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service was fantastic!!!!
Tina HGreat moving experience. Easy to load UBox, arrived on time, UHaul assistance was great, unload assistance was wonderful!
Deborah TI nor employee, Tina could verify the equipment. It wouldnt download any of the pics we tried to take on the app or upload to the app. Tina, said dont worry about it the app knows when the customer has tried to attempt to do something. I had until 1:22 AM to return the truck and I wouldnt be charged another day but would have to do it in the app. Tina and Josh said when I come back after 7:00 pm I go to the app and it will say Return Equipment. I returned the equipment at 9:22 pm on 9-21-26 but the app didnt say Return Equipment. Im guessing because it still wanted me to verify the equipment. I tried that again and it wouldnt do it. I spent about 20 mins or so trying and finally took pics of all sides front and rear and odemeter showing gas and mileage. I called the office at 10:33 am on 9-22-26 to make sure I didnt get charged for another day and Ray (female) told me I did; $39.95 plus $20 late fee because there were no notes in my file. She said had I called 1-800-go u-haul I could have talked with a live agent and they would have made notes but Tina never told me to do that if the app wasnt working. Ray said Josh was out but she would talk to him on 9-23 as he is the only one who can make changes. Now I will have to call again and hopefully wont have trouble getting charges removed. I do have photos showing it was back on the lot at 9:22 pm on 9-21-26 under the canopy with mileage and gased up. Not a smooth transaction all because website wasnt working and I wasnt told about calling 1-800-goU-haul to talk to a live agent.
CONNIE MEasy to pull in around the back.
Paul GThere were too many furniture pads. I was not informed that they would be included in the rental and had provided my own, so it would have been good to know in advance so I could have planned accordingly.
Eileen MCustomer service was amazing! They went above and beyond when my daughter lost her wallet, thinking it was in the truck. They are patient kind, and the vehicle was spotless! Highly recommended!
MINDY SGreat experience!
Bernardine SWe had pick up set at a location 1 mile from our move. Went to pick it up and they had no record of our rental even though I had received a confirmation. They changed our pick up location 11 miles further. We had volunteers there ready to help and we got a very late start because of this. Added stress when there should not have been.
Mark LI overfilled the gas upon return no refund offered
JIM PCharge was higher than told and info on 2nd driver they wanted present not as told just to give his info. Never experienced this at uhaul begore
Diane Reverything was good
KENNETH WJosh was courteous and helpful!
MICHAEL PEverything was good!
CHRISTIAN DAt check - in, the counter assistant handed me the keys and pointed to the van I rented w/o coming out with me to check the vehicle. I took off and the back door of the van was open. I waited 30+ minutes for someone to come out and assist me with checking the equipment back in.
Barbara VSystem was down so had to do everything thru the app but the tech at desk did a great job and was very helpful.
Sammy SUhaul‘s online check-in process needs work. It has you take pictures of all sides and helps you align the picture but but none of the pictures ever work, they never get uploaded.
BRUCE GStaff was professional, courteous, and quick.
Timothy SEverything was top notch
THOMAS CEverything was great. Alli .. hope I spelled this right...took my reservation, it took only a few minutes. She was there when we picked up the vehicle. She was a great help. I, unfortunately, can't remember the name of the person that evening, but she was also great.
rocky hGreat customer service at this location.
BARBARA LEverything went smoothly and efficiently. There were no issues or problems returning the equipment and the staff were friendly and helpful. There is a large selection of U-Haul equipment at this location. I would definitely recommend this location to my friends and family.
Dennis RThe ladies at counter were very friendly knowledgeable about the trailers and assisted in hook up highly recommend people to come here great service.
jim kStaff was very friendly and helpful
Robert MI talked with 3 different people at this location, booking the reservation, picking up the car hauler, extending the rental for 1 more day, returning the car hauler, Every single person was great to talk to, new their jobs well, and pleasant people. This is the go to UHAUL RENTAL CENTER in my area. GREAT JOB EVERYONE
David RThey did not have the size truck that I reserved online (10 foot ) so having a bigger truck (15 foot) was an inconvenience since my belongings would have fit in the 10’ AND I moved to a city so maneuvering the bigger truck was a challenge.
Rachel CThe young man who assisted me in hooking up the tow dolly was truly a blessing. He did a great job!
Norman FFantastic to deal with. Reserved the trailer on line and could not have been easier at pick up. Dropped off before they opened on Sunday and that was an easy process
Joseph BThe gentleman that helped me was quick and thorough. I was in and out of there in under 5 minutes.
Erik PNothing, just wanted to say thank you to the employee that had to deal with the no internet after the storm, he worked with us for over an hour to get our needs met. Thank you Josh
Franklin EI understand there was a storm that knocked out Internet, but it took entirely too long to pick up our trailer. By the time she was done, there was a line of 6 people behind us. The co-worker did seem to be moving faster.
Jerry RDue to storms your location they lost internet. There was NO PAPER backup. If I had not provided my personal hotspot you would not have been able to rent the trailer I needed. Relying solely on cloud and internet is a foolish business plan. This needs to be addressed.
Owen F1) Rae was at the Elkhart IN store where I picked up a trailer. She was pleasant and efficient at hooking up the trailer to my vehicle 5* 2) return was completed by Adrian in Queensbury NY. Also friendly, efficient and very helpful in guiding me to the place where the trailer would be parked 5* Thanks to these two my move was made easier !!
Patrick VWe had to call corp office to correct the issue. There was " nothing" they could do about the addl fee they wanted to call.
Timothy Fpeople that work customer facing must know what they are doing. I interacted with about 5 different employees, and on every occasion, they had to refer me to someone else because they did not know how to help. I had to call multiple times to make sure that my transaction was complete because no one helped me. i want to say good things about my experience, but I can not this time.
Isabel PThe type trailer I rented should have a saftey pin on hitch. The lady who checked me out. Had no idea what a safety pin was.
Charles GFix the ac allergy season is real in Elkhart
Charles WKeep up the excellent work
Bruce AIt sucks that you can only use truck for 6 hours. You can’t move a 3 bedroom home in that short of time. Leaves people looking for other options going forward.
Terrance MLower rates .99 per mile in the city is ridiculous but it got the job done no complaints im happy!
Kevin RMaybe be more professional and understanding of new customers that haven’t used U-Haul before. There’s no need to have an attitude about someone asking a simple question about how mileage works for the trucks. I felt extremely disrespected as soon as I started setting up the reservation I had made with the guy that checked us in, especially when I’m dealing with moving every single item we own into a new apartment with a 15 foot box truck for the first time in my life. I won’t be coming back to this location.
Jacob PI was charged an extra $20 fee for dropping off the equipment after hours when I was told it needed to be returned before they opened the next day and I am NOT happy about this!!!!!!! Why tell me to drop it off after hours if you are going to charge me for it and then not tell me about the potential charge!!!!!
Randy BAn extra hand would help move folks through the line faster.
Mark GOverall was great On the app though the wrong address is listed and sends you across town. I believe it's missing a W for west. 29057 old US 33, Elkhart, IN 46516
Eric BThere was 1 person trying to handle 4-5 different customers at 5 in the afternoon on a Friday. She was doing ok but was very pressured.
Franklin EVerify every light signal works propely also check for leaks before getting the unit and get the insurance also my king size mattres had water stains all over
Luis CCheck out the head light aim. I had to drive it the last two hours on high beam and the headlights were still to low.
Rick BExcellent phone service, an excellent handling of our reservation. And when I got there at the u haul location quick and easy. Rental..
Pedro RNothing. Great customer service
BARBARA LThis location is very clean and organized. The people are friendly and helpful, please don’t change anything about this location
Franklin ETruck was not available at booked location. Was sent to another site. Other site unable to access keys. UHAual App not responsive to access key. Area manager happened to drive up and provided key. Had to return to original booking site to obtain blankets, etc. Discovered truck had padlock - no access to the storage area. Office could not remove the lock. Rep at UHaul of Elkhartwas kind but could not assist. Called customer service; they were able to provide a code for the lock after about 45 minutes of trying multiple codes. Overall delays amounted to over three hours which adversely impacted my loading schedule, etc.
ROBERT BManager and crew were very helpful.
Terry BThis location made our turn-in easy and as quick as these things can be.
Robert YCompleted preregistration on UHaul app but the app didn't work when I arrived to pick up truck.
William sI had a great experience with Rita. Very informative and helpful
BARBARA LI will never Rent U-HAUL again 1800 miles AND NO CRUZ CONTROL MY RIGHT FOOT IS STIFF AND IN PAIN THIS IS RIDICULOUS
ROGER KUnfortunately, 4 lamp shades were damaged beyond repair and several wood pieces were badly scratched. The movers were friendly but not careful or competent packing the units. Very disappointed.
Mary GExcellent location, transaction was fast and smooth. A++++
Chad PThis location was again an unsatisfactory experience. The two women at the location rolled their eyes, had a poor attitude, and I ended up having to call customer service to attempt to reconcile the issues that were going on with attempting to return the truck. There was a gentleman working who attempted to speak and assist us, but the two women gave him a look and he immediately stopped talking. Completely unsatisfied with our experience.
Isabelle NMartin and milton were both wonderful to work with. Helped with all aspects of the move. I will recommend this locations to all that will listen.
ellen d | Overall ExperienceEverything went smoothly and was a great way to get my belongings to Indiana from Florida
rose p | Overall ExperienceEmployee Martin took care of me. He was truthful and professional
Chris D | Overall ExperienceMy ubox arrived on the 23rd. I was not informed that it had arrived until the 27th. Original order confirmation email stated that my order would be delivered on the 27th but didnt receive until 30th
Allyssa M | Overall Experience