Customer Reviews for U-Haul of Farmington Hills

Rating:

4.0

The truck accelerated on its own three times. This happened when maneuvering/backing up or turning around. Was full throttle and thank goodness no one or no other vehicles were around as they would have been hit for sure. Very dangerous - please look into if for future safety.

Rating:

3.0

The employee didn’t explain anything and did not have any customer service skills.

Rating:

4.0

Make sure the alignment on the trucks are accurate. Steering wheel drove at an angle while going straight.

Rating:

5.0

No complaints

Rating:

5.0

Very well run. Can’t think of how to make it better. Free breakfast??

Rating:

5.0

I had a superb experience at Uhaul in Farmington Hills off of Grand River for my recent truck reservation. Kenyon Carson is who I believe assisted me with my reservation, and he went above and beyond to ensure that I had all of the information that I needed, answered all of my questions and was very professional and personable. I would give my experience 5 stars overall. And I will certainly be making future reservations at this location from here on out as long as Kenyon works here!

Rating:

2.0

Hire new people bad customer service and rude people unorganized and over charge people

Rating:

5.0

It was a positive experience.

Rating:

5.0

Just keep up the good work. Your staff is very friendly and accommodating, which is not the norm unfortunately anymore for customer service so it’s refreshing to find an establishment with people who still care.

Rating:

5.0

Thank you for all of your help and support. Very helpful and friendly. 9 mile

Rating:

5.0

Very nice young lady working at your 9 mile/grand river location. She gave me the courage to pull a trailer by myself. She is very kind and knowledgeable. She also helped me backing out the trailer as well. Thank you!!!

Rating:

5.0

Kenyan at the Farmington location was extremely helpful I appreciate the service.

Rating:

4.0

Make sure the tires aren't bald!

Rating:

5.0

Outstanding sales staff aling with truck being almost brand new. Flawless move of appliances.

Rating:

5.0

The service was excellent. The place was clean and neat. The customer service was excellent I would highly recommend family and friends to that location to recieve a great experience

Rating:

4.0

Windshield wipers need to be replaced.

Rating:

5.0

Super nice guys behind the counter. Efficient and knowledgeable. Would definitely recommend this location to othes

Rating:

5.0

I had the pleasure of working with LaShata. Over the past couple of weeks I have worked with >4 U-Haul employees and she was the clear favorite. Professional, helpful, efficient

Rating:

2.0

Lady at counter desk was very rude.1st example was at the counter I've booked motorcycle trailer for 10 days. When I checked in, she started checking if anybody else had booked the trailer in the future, which i told her that this is not my concern, because i've booked it for 10 days, so i expect to be using it for 10 days. She had basically very unplesant attitude the whole time I was there in the office and also outside when i was hooking up this trailer. Another thing was trailer tires were low on pressure and electric cable was not working and needed to be replaced.

Rating:

5.0

Great staff and customer service.

Rating:

5.0

The inside of the windshield and both sideview mirrors were very dirty and waterspotted. I had to clean them while using the van.

Rating:

5.0

Excellent service and trailer was well maintained and we had no problems at all

Rating:

5.0

1. Keep more pickup trucks in fleet 2. Offer mileage included package

Rating:

5.0

Don’t park the trucks so close to eCh other. Difficult to drive out

Rating:

2.0

I used the app for faster service but was unable to check in using it so entered the store. Upon arrival no one was at the counter or on the grounds. When I called the number like the app suggested the phone rang at the counter we were waiting at, no one came to answer the phone. We waited about 5 more minutes and then knocked on the EMPLOYEES ONLY door and the door was opened immediately. 2 employees came out: a man, and a woman who had 2 bags of fast food in her hands. The man said he'd be with me in a minute and went into the bathroom; returning a few minutes later he began to help us. He was very helpful but seemed to be confused about the app. Another customer came in at that point and the lady employee looked at him (still with the bags of fast food in her hands) and said he'll help you in a moment and walked away entering an employee only double door entrance. The man that was helping us finished up, got us out to the trailer, hooked us up. He was very knowledgeable. I felt bad for the person who had to wait the entire time to be helped.

Rating:

3.0

The lady at the desk was less than pleasant and acted like she was annoyed by my questions and me renting a truck. I am not used to Uhaul and wanted to make sure I got everything right. Usually, when I rent heavy equipment, I am offered a walk-through and additional support. After I left, I called and asked about the text for pre-photos as I didn't answer it before I left. She simply stated "you left it's too late" and then I asked if it causes my insurance to drop, etc, and she simply stated "you have your contract." The renter should be escorted to take photos or something different. I don't need excellent customer service, but I expect a more friendly attitude. The location is ideal for me, but this lady was not too pleasant or helpful. In addition, I haul with a full size truck and 20' trailer fairly often. Where this rental was placed, I had to do a multi-point turn to get it out (less than convenient). I could not have taken pre-photos where the truck was parked anyhow and if I pick it up from the location, shouldn't the pre photos already exist as post photos or photos taken from Uhaul? This process could be improved. Today, when I dropped the truck off, there was a gentleman who had a truck that had a low-tire pressure light and he had to wait again in line to get a different truck which was not my issue, but made me question if the trucks are checked thoroughly.

Rating:

3.0

The lady overseeing the return of the trailer we rented was extremely rude!

Rating:

4.0

Van had several problems. It wouldn't shift into park easily. Passenger side door wouldn't close unless it was slammed. The transmission 3/2 downshift slammed hard. I was giving the rental, 19.95, amount as compensation. Not going into park easily is a huge red flag. https://uhaul.com/s/B4D480728B

Rating:

1.0

The staff was rude and the process to pick up and return truck was lengthy and not clear. Will not use U-Haul again.

Rating:

5.0

The trailer rental experience was great. I reserved online the morning of the rental and the pickup was stress free. The return was also stress free, even though the return was right at closing time. The employ was glad to assist with my return and stated that I was all set and that he would be emailing my receipt to me. I received the receipt a little later and the rental was complete. Great job guys.

Rating:

5.0

Casey helped us get the tow dolly going and was super helpful and wonderful to chat with. I also appreciated how Casey and another employee said "God Bless" we have way too much vitriol in our society so it was so welcome to hear kindness being spread. Keep up the good work.

Rating:

5.0

Your employees were very helpful and funny

Rating:

5.0

UHaul was able to meet all my expectations.

Rating:

5.0

Both team members were helpful and very professional from beginning to end.

Rating:

5.0

nothing, was a smooth pick up and drop off

Rating:

5.0

Truck needed some suspension TLC and a wheel alignment. The customer service reps at the location were very friendly and a pleasure to work with. Highly recommend.

Rating:

5.0

It’s not a problem with this location, but when I used the app for return, it glitched during upload of equipment photos. Happened the same way a week earlier when returning to a different location.

Rating:

5.0

Amazing staff and to the point and quick. Very price efficien. I loved it.

Rating:

5.0

Truck was clean and in great shape

Rating:

5.0

My overall experience with uhaul was very positive. From picking up the trailer, to the support I received on the phone, they are a very professionally run company. Great job 👍

Rating:

2.0

Vehichle was not at all good

Rating:

5.0

Everything was great !

Rating:

5.0

Only one person was checking in trucks and 3 trucks were being dropped off, so the gentleman just had me give him the key and then the receipt was emailed to me the next morning.

Rating:

5.0

All my needs were met

Rating:

5.0

Not a thing.

Rating:

5.0

Nothing to improve U-Haul is the best company and thank you for not raising prices

Rating:

4.0

Have someone ready to take care of things that can't be done by self service.

Rating:

5.0

Thanks

Rating:

5.0

Beautiful experience!!!

Rating:

3.0

Truck shook like crazy.

Rating:

4.0

They were nice and handled the job. I had booked at another dealer that cancelled me at the last minute and left me traveling further and kept my crew waiting. This location was a bit slow but I was also impatient because of the situation.

Rating:

5.0

I has a great experience with the associates at the Farmington U Haul.

Rating:

5.0

Service and management were top notch

Rating:

5.0

Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Rating:

5.0

We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

Rating:

5.0

Your customer service has been awesome

Rating:

4.0

Delivery charges seemed high for a delivering to my home

Rating:

5.0

I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

Rating:

5.0

Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Rating:

5.0

Thank you.

Rating:

5.0

Bobby is great to work with. Good communication the whole way. Thank you!

Rating:

3.0

I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Rating:

5.0

Thank you! Your team did an excellent job

Rating:

5.0

Convenient, keeps you informed, no problems, friendly staff.

Rating:

1.0

I got robbed by ur moving helpers I will never do business with U-Haul again

Rating:

5.0

The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Thanks!

Rating:

5.0

I never visited the facility. I had U-Boxes stored at facility.

Rating:

5.0

I had a great experience from pick up to drop off of my U-Box!

Rating:

5.0

Good job

Rating:

5.0

The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

Rating:

4.0

Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Rating:

5.0

Pick-up person was very accomodating

Rating:

4.0

Well maintained faciity!

Rating:

5.0

They made moving an easy experience.