Customer Reviews for U-Haul of Farmington Hills

Rating:

5.0

Great experience very efficient

Rating:

2.0

Technician scratched my bumper when trying to hook up the 6’ x 12’ trailer to my receiving hitch.

Rating:

1.0

Waited 1hr 15 mins just to return a truck due to the prior customer in line having issues. Need more staff. One staff member and customer issue shouldn’t put the company behind an hour and have people waiting excessively.

Rating:

5.0

Thank you

Rating:

2.0

this was an out of state move. the uhaul boxes where supposed to be picked up and dropped off the next day. I was called a day before pick up and told that the boxes cant be delivered "internationaly" and that the truck wouldnt be able to cross the state border. i then was given the option to hire a 3rd party to make that next day delivery happen. In the end uhaul delivered the boxes the following week. but only after me, the customer, had to call , and call, and call to make sure emploies where doing what they said they would. Overall my move did happen and the boxes where delivered.... but only after me being a full time project manager and making sure things where happening.

Rating:

1.0

I scheduled my after hour pick I was suppose to pick up the truck at 8 am when I logged on to the app it said that my equipment was not scheduled. That set me back an hour behind. My business lost money because of that. I was told I was going to be compensated I received no credit nothing. I am requesting a call back

Rating:

5.0

This location had everything we needed. Drop off included a free storage box which was very useful while we make the transition to our new house. Highly recommend.

Rating:

3.0

good job....they need there computers updated and maybe a designated internet line. Can i buy that location?

Rating:

5.0

The staff checking me out and upon return was great. They were friendly and pleasant.. it was really nice since the moving/towing projects can be stressful. Definitely will be back. Please recognize the team. Greatly appreciated.

Rating:

5.0

When I arrived to pick up vehicle there was a decent line as the computers were running slow. Apparently there was maintenance being done on the system. However, all employees at the counter were very courteous and apologetic for the inconvenience. They handled things as best they could.

Rating:

4.0

Add more employees to the front desk.

Rating:

5.0

This the best U-Haul I been to the staffs are great and always welcoming I love this store

Rating:

4.0

Always staffed

Rating:

3.0

The man who was setting up my contract and doing my transaction thought I was pregnant and I am not, it was very rude and off-putting.

Rating:

5.0

Very quick drop off process. Friendly & helpful staff.

Rating:

5.0

All u-haul staff was great. The service was great.

Rating:

5.0

All I needed was to move some heavy furniture. The appliance dolly was perfect. For just $10 it made the job so much easier.

Rating:

5.0

The Farmington Hills location is always clean and managed well.

Rating:

5.0

Thank you very nice people that work there

Rating:

5.0

The location in Farmington Hills, MI and the one in St Louis were great to work with! I recommend both locations!!

Rating:

2.0

The mileage on the truck was wrong. I made them aware (although this should not be my responsibility to check), she said she would change the mileage to make sure I did not get charged for more miles. I called the location back to confirm it had been changed and she forgot to change it so it was still set at the wrong number of miles. The whole process, my whole experience was very unprofessional. I would not recommend this location or go with Uhaul again after this experience.

Rating:

5.0

Team was excellent.

Rating:

5.0

It rained on my through the door. It was broken so the cabin was loud as well. Unsatisfied

Rating:

5.0

Very easy! Made the reservation the night before and picked up first thing at 9am. Only issue was that the App would not let me complete my info until the day/time my reservation went live, so I was unable to finish the information input, causing a little more time during pick up. Staff was helpful and friendly!

Rating:

5.0

Absolutely nothing your staff went above and beyond and I am so grateful for all the help they provided.

Rating:

1.0

The front bumper was loose on pickup, the mileage incorrect and fuel lower than noted on the paperwork. On drop off, the charges on the final paperwork showed $440, while the actual charges on my account not pending showed up as $653. The employa LaShata, rolled her eyes several times before continuously restating “you were charged $440 sir.” In a monotone robotic tone, before rudely picking up a phone call mid conversation. After which, I proceeded to calmly explain the confusion, to which her reply was to tell me to get out of the store, threaten to call the police, then actually hit the panic button under the desk in an effort to create something out of a simple check on the overcharge. Ridiculous, rageful employee who cannot control her emotions. Was no where to be found at the location for 8 minutes upon arrival at 8:30 AM. Insanity.

Rating:

1.0

Where do I start, this was a nightmare experience from start to finish. I reserved from this location originally and was called 2 days before my pickup to switch to a different location down the road. On the day of pickup I arrived at the new location I was given and the location was closed, when trying to pickup via the app it told me I was in the wrong location. I called support and they had to go through multiple steps to change the location, though this was the location I was given by the UHaul scheduling department. Once the location was changed I unlocked the lockbox to find NO KEY to the truck I was being given. I had to then have my location switched AGAIN back to the original location that I requested in the first place. Once I arrived there i was told all I would have to do is go in and get the key since all check-in was completed online, I went inside to no greeting and had to wait for the one person working to complete a phone call before picking up the keys. Once I was given the keys I was told nothing about picking up or dropping it back off, just handed the keys. At drop off the location was closed and there was not clear information on where to put the truck for after hours drop off, only signs to ‘park and return keys’. The lack of communication and preparation for a company this large is absolutely astounding. I was told I will be receiving the $50 ‘equipment guarantee’ refund but I didn’t even get a confirmation on that so I am hoping that is not just one more empty promise.

Rating:

4.0

The truck was good for what we needed to do but it has seen some rough use over the years.

Rating:

5.0

The truck was very clean inside I was impressed this time at pick up. It was easy staff at check in and check out super helpful.

Rating:

5.0

They were a little busy when I got there. So it took a little bit to get my trailer dropped off. But everybody was very nice. And they also unhooked my trailer.

Rating:

5.0

Great to deal with very professional

Rating:

4.0

I haven’t received my $100 off of my rental agreement. I couldn’t bring the trailer to my drop off location because your company didn’t find one. After saying I’d get my discount anyway once I returned the equipment, I instead was given $50 dollars off. This cost me a days pay(waiting on a trailer that never arrived), and your company acted in bad faith. Still waiting my discount. SMH.

Rating:

5.0

Keep doing what your doing it's amazing you even had coffee for the public very nice

Rating:

4.0

After I picked up my trailer. I noticed one of the 4 tires was flat. I was on a schedule and did not have time to return to U-Haul. Fortunately, I have my own compressor and was able to fill the tire and use the trailer. I will check more closely the next time I rent.

Rating:

5.0

Employees were very helpful and very friendly. Will definitely rent again from them.

Rating:

1.0

Took forever to get my trailer and several days to get receipt never received online drop of check in to get deposit back poor service at location

Rating:

5.0

From the call of making the transaction of the rental to bringing it back. The u-Haul staff were great.

Rating:

4.0

The interior wasn’t clean but it’s cool

Rating:

5.0

Easy pick up and drop off The trailer was very nice and shocked at how affordable it was I’ve used u-haul in the past. But don’t remember it being so affordable and nice. Well worth the money

Rating:

5.0

Hi

Rating:

5.0

Overall, it was a great experience, with a few areas for improvement. The van’s steering or alignment may need attention—at cruising speeds, it tends to drift slightly left and right, requiring a firm grip on the wheel to maintain control. The website does not clearly explain long-distance moving options; I only learned through chat that significantly lower mileage rates are available when purchasing a larger block of miles. Canceling moving help also requires a phone call and cannot be done online. Additionally, the rental location would benefit from a large, clearly visible sign indicating where to return vehicles. While the staff were efficient, they were not particularly friendly.

Rating:

4.0

I would suggest that you check the cargo rear door, the rollers may need lubricant or replaced. This would improve raising and closing the door smoothly.’Thank you 😊

Rating:

1.0

Drop of was a disaster. I rented a trailer. When I picked up the trailer I was instructed to go drop it off at the drop off location. I got there and no one was there. I waited a long time and no one came. I finally had to remove the trailer myself and then drove to the main office. There was only one customer in the office and she was looking at boxes. There were two workers behind the desk just sitting there doing nothing. One of the workers told me they were busy with other customers which was not the case. The worker told me I had to take the trailer to the trailer lot which is the complete opposite of the pick up day. I had to go back reinstall the trailer and then take it to the lot in the middle of a rain storm. Very unprofessional.

Rating:

3.0

Trucks need maintenance upkeep. Gears not working properly, Dolly missing on truck, not clean. Left on hold for over 30 minutes, poor customer service.

Rating:

5.0

Again, no suggestions, really. It was a bit out of my way, but the hours were better than the location I usually use in this area. So I might end up using this one again despite the distance from my office.

Rating:

5.0

Ashley of Farmington Michigan was outstanding! Clear, professional and accommodating. Thank you

Rating:

5.0

This is by far the best Uhaul that I’ve rented at, we are a moving company so we rent trucks pretty often. Every time I rent here the trucks are clean, gas and miles are accurate. The team led by Keagon (hopefully I spelled his name right) always have a smile on their face and are very informative. Thank you for always making my experience 5 Star?

Rating:

4.0

The majority of the employees are great. 1 female manager is okay. She's not really an above and beyond person.

Rating:

5.0

Excellent service let people know that you have people that can help you pack and make it and unpack

Rating:

5.0

Super efficient on the drop off took just Minutes very easy the way I would like it to be

Rating:

3.0

We had to wait over half and hour to pick up our truck. They could not find the keys. The shipping pads we ordered were not in the truck. The roll up door was very hard to close as it was rusty and completely dry of any lubrication of any kind. The padlock on the roll up door was also corroded and the key turned very stiff. The truck was 14 years old with over 166K on it. While it did the 40 mile drive I needed it for, It needs to be retired IMO. The workers at the store were very friendly and did offer the help where they could. The store itself was clean and organized.

Rating:

5.0

U-haul clearly has the type trailer I need for this job. I will return to this center either Friday or Monday to rent the proper trailer to meet my hauling needs.

Rating:

1.0

Customer service. Representative was very pushy and rude. We had to change the type of vehicle due to weather conditions. He didn’t like it and was rude about that. When we were in the vehicle looking for odometer reading we couldn’t find and asked for his help. He was rude about that saying it’s not his job and while I was trying to figure out he kept on pushing us to move the vehicle. It’s not every day that I rent or drive these kind of vehicles and some patience and assistance would have helped us. I didn’t had any issues with renting from other locations like 3rd party storage units. This location supposed to be better in terms of service.

Rating:

5.0

Have backup cameras installed

Rating:

5.0

Lots of pictures - off hours drop-off, but it was a good experience.

Rating:

5.0

I has a great experience with the associates at the Farmington U Haul.

Rating:

5.0

Service and management were top notch

Rating:

5.0

Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Rating:

5.0

We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

Rating:

5.0

Your customer service has been awesome

Rating:

4.0

Delivery charges seemed high for a delivering to my home

Rating:

5.0

I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

Rating:

5.0

Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Rating:

5.0

Thank you.

Rating:

5.0

Bobby is great to work with. Good communication the whole way. Thank you!

Rating:

3.0

I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Rating:

5.0

Thank you! Your team did an excellent job

Rating:

5.0

Convenient, keeps you informed, no problems, friendly staff.

Rating:

1.0

I got robbed by ur moving helpers I will never do business with U-Haul again

Rating:

5.0

The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Thanks!

Rating:

5.0

I never visited the facility. I had U-Boxes stored at facility.

Rating:

5.0

I had a great experience from pick up to drop off of my U-Box!

Rating:

5.0

Good job

Rating:

5.0

The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

Rating:

4.0

Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Rating:

5.0

Pick-up person was very accomodating

Rating:

4.0

Well maintained faciity!

Rating:

5.0

They made moving an easy experience.