Customer Reviews for U-Haul of Farmington Hills

7,623 reviews

30711 Grand River Ave   Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

(248) 474-2612

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(248) 474-2612

30711 Grand River Ave
Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LAUREN W. 
Rating:
5.0

Difficult to phone directly to the local rental office. Calls always get routed to corporate staff.

Gerald F. 
Rating:
4.0

Customer did not leave a comment.

bryan R. 
Rating:
2.0

When dropping the vehicle off I needed to go in a pick up some boxes. The gentleman inside was very noticeable high. I had also had a long day and really wasn't in the mood. When I walked away to get the boxes he proceeds to tell my girlfriend oh he must be high as hell. Because if I stays they I would have been even more upset with the way he was assisting us. Please contact me

Jason G. 
Rating:
5.0

Rented many times from this location. No issues.

Timothy P. 
Rating:
5.0

Nothing

Debora M. 
Rating:
3.0

Increasingly UHaul is charging customers to do work that UHaul should be doing. Folding moving pads is an example. They are not prepared by my folding them for the next customer. Someone needs to touch those pads, clean them, package them and get them ready. Why am I threatened with a $25 bill if I don't fold the pads. When I return the truck, I have to take pictures, record the odometer, and process the check-in myself. There is a man sitting behind a counter appearing to be on his phone, and I am doing the work. I paid good money for UHaul. I don't want to work for UHaul and I don't want to do the work employees should be doing. The truck drove poorly. It had no USB charger. It had no cruise control. I am renting another truck on December 2 and I will return to Penske.

John T. 
Rating:
2.0

Gas was not where it said it was from pick up, and I was charged more money than I should have been for it. Please have your staff double check when refilling and filling out the paperwork

Ariyana J. 
Rating:
3.0

Customer service was lacking. Location was very convenient and they have more than enough vehicles for rental. That part was very helpful.

Jeremy G. 
Rating:
5.0

Super friendly

Jim S. 
Rating:
2.0

Not the location problem but I had to drive 30 miles in the opposite direction to get the U-Haul They couldn't find the truck keys with the gas so we took one with 1/4 tank.

Sue B. 
Rating:
3.0

The process was too slow

Todd S. 
Rating:
1.0

When a customer asks for support on something they are not sure about do not just tell them to follow the prompts online. If you are there to support customer service hire people that are willing and wanting to help you. I felt completly disrespected upon my pickup of the truck. Tha gas tank was only at a quarter of a tank and the requirement is 1/2 full. The brakes ABS light was on and it felt overall like the equipment wasn't even ready just gave me a key and figure it out for yourself. Wil never do business with this location again.

Jonathan P. 
Rating:
4.0

Everything went well for a busy Saturday morning!

Jack T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Dirty windshield engine light on no window handle to roll down key get stuck in ignition

Tal L. 
Rating:
4.0

Customer did not leave a comment.

Jerome M. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
1.0

Don't talk about conspiracies for a half hour and this store will be perfect.

Brendan W. 
Rating:
5.0

Customer did not leave a comment.

Reginald L. 
Rating:
5.0

Customer did not leave a comment.

Anton K. 
Rating:
3.0

Representative was watching the football game on his phone while taking my info down. He entered that Ivwould be driving a total of 6 mile, when it was 6 miles one way. He was so involved that he couldn't help me with the explanation of mileage. I figured out later after I received an additional charge of $16. When I called, I was told it was for mileage. I figured if the representatives wasn't so indulged in the game, he could have helped me figure out my estimate of mileage a lil better.

michele M. 
Rating:
5.0

The owner and other young man that was working the counter were amazing. Made the experience wonderful.

Scott L. 
Rating:
1.0

The location I was supposed to pick up my rental at was closed and I had to drive out 30 extra minutes to a new location to get a truck. At the new location the employee was watching a sports game on their phone the entire time, so the whole process took a ridiculous amount of time. The employees almost couldn't find the key for the truck. No one showed us which truck was ours so we had to go up to every truck in the lot to find it. I tried calling to drop my truck off at a closer location, but the wait was 40 minutes during a very hectic moving day. That was impossible. I ended up just dropping it off at the closer location anyway even though I don't feel like I should have to pay extra fees for such a terrible experience.

Sydney C. 
Rating:
5.0

Everything was great

SHARON J. 
Rating:
5.0

Took care of me immidiately!

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
3.0

See above commentary that addresses drop offs after hours and trying to do it online.

Joe Q. 
Rating:
4.0

More staffing on unpredictable busy days. Check your calendar of purchases. Employees over whelmed at times.

jeremah W. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

I had problems connecting to the link when I picked up the truck. By the time I could access the link, it had expired. I did take pictures of the truck, but could not upload them.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

daryl M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

No recommendations! Everything was just as we were told. Truck was clean, no issues. Drop off was super easy. Will 100% use again

Matthew G. 
Rating:
4.0

Customer did not leave a comment.

Rafael P. 
Rating:
5.0

Customer did not leave a comment.

Fabian L. 
Rating:
3.0

Customer did not leave a comment.

yvette S. 
Rating:
5.0

Erick was very helpful,professional and nice. 5 stars!!

KEVIN F. 
Rating:
4.0

Customer did not leave a comment.

Rafael P. 
Rating:
5.0

Nothing at this time

Ken H. 
Rating:
4.0

Customer did not leave a comment.

Sheldon E. 
Rating:
1.0

Customer service at this location is so bad. They make us wait in the line while the employees talk some random stuff. Very slow service. When I got back to complain about dents on the truck they were laughing and did not address the concern. This customer service is not acceptable. Higher management needs to take a look

Siddhartha K. 
Rating:
5.0

Nothing

hassan H. 
Rating:
2.0

No

rakshith P. 
Rating:
2.0

The 15 ft truck which I rented was not in a good driving condition. Also the dash lights were not working properly. I will not come to this location again. Please do not rent out your bad quality trucks to customers!

Shashank S. 
Rating:
4.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

SEBOUH K. 
Rating:
5.0

Customer did not leave a comment.

Nacy N. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

truck steering was awful ad unsafe.

bill N. 
Rating:
3.0

There was a problen at check out. The young man who was attempting to complete the check out, asked me to wait one minute while he went in the back and did not return, the store was very busy and the clerk at the next counter had to finish my order.

DON S. 
Rating:
4.0

Customer did not leave a comment.

RENO AMYRE N. 
Rating:
3.0

No employees were in the store when I arrived. After waiting a while, I tried calling the store to get someone on the phone (perhaps they were in the back), but eventually a helpful employee walked in the front door. Everything went smoothly.

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

willaim H. 
Rating:
3.0

Have more knowledgeable customer service personal on hand.

William P. 
Rating:
3.0

Wait to check in and out was long

Amy A. 
Rating:
5.0

Customer did not leave a comment.

todd B. 
Rating:
5.0

Customer did not leave a comment.

ROBBIN L. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Good service

DON S. 
Rating:
5.0

Smooth and easy.

Brian M. 
Rating:
5.0

The staff was nice and the truck I rented was new. The Farmington Hills building needs to be updated and the parking lot needs repairs (watch for the large potholes when you pull into the lot).

Michael N. 
Rating:
4.0

Not Sure! Notify customer waiting for a truck that has reservations.

WILLIE EARL P. 
Rating:
4.0

Was not happy original reservation - with credit card cancelled after 15minutes (19990 Telegraph location) - and trailer rented (not available). Was transferred to Farmington location, very well taken care of. Met my timing needs. Time to service could have been faster, but was as expected.

RICHARD DALE H. 
Rating:
3.0

need better instructions or an actual app uhaul.com lags etc

Anne Marie S. 
Rating:
5.0

Customer did not leave a comment.

Esther S. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
5.0

Kenyon is great. Very fast and multi-tasked.

Tanya M. 
Rating:
5.0

Customer did not leave a comment.

Rachel A. 
Rating:
3.0

The clerk took too long with one customer that did not have his reservation. We were waiting in line 45 min. The line was too long and only one person attending.

YOLANDA M. 
Rating:
5.0

Customer did not leave a comment.

chandrea C. 
Rating:
1.0

Stop being fraudulent about the gasoline charged me 54.00 when I brought it back with more fuel than I received it they a thiefs

WILLIAM F. 
Rating:
1.0

Unable to access lock box. Staff unfriendly and not polite. Truck had a missing window crank with the window down. Terrible experience.

Kirk W. 
Rating:
4.0

Customer did not leave a comment.

jon C. 
Rating:
4.0

Staff was very friendly helpful and patient! We had many questions and they answered all. So nice to walk into a place of business and have the employees respond to customers as they did.

Annpatrice G. 
Rating:
4.0

This worked out great for our last minute move. It was really nice to be able to pick up a van at on the same day needed

dianna S. 
Rating:
5.0

Customer did not leave a comment.

deanna G. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
2.0

Customer did not leave a comment.

MARKO K. 
Rating:
5.0

Customer did not leave a comment.

olivia V. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

The guy who assisted us was very rude and spoke very harshly to us i video recorded him and will send it to you. If you could email me at Jadoreconsulting@gmail.com where to send it, that would be helpful. Otherwise, I will send to social media.

LASONYA A. 
Rating:
1.0

Most bogus staff. Old man was there to insult you. Super slow. I booked truck at 4 pm And received at 4 pm with notice to return by 4 pm. Is that fair business?Never ever come to this location. Truck doesn't have brake. Truck right rear side air was too down. Tires were that bad , it was spinning all time. I put air in tires. My relative was supposed book u-haul from this location. I stopped him. You guys charging crazily after all stupid bad experience.

Kunal S. 
Rating:
5.0

I was told multiple times I would receive a 50 dollar credit by customer support because time after time my reservation was unable to be fulfilled by the locations. Unfortunately I never received this credit, and had to manually call around myself to find someone that had the trailer I needed in stock. Disappointed in the false promises by the call centers, especially since I have been a repeat customer since day 1. This location was great, but my experience with Uhaul itself was confusing and left me questioning the integrity of the team.

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
4.0

I reported the problem they said they would lubricate the ratchet

Gerald G. 
Rating:
5.0

In both rental visits, pick up and return, the employees in all cases were very helpful, friendly, and understanding of a guy with little trailer experience. They made it easy and actually enjoyable. Keep up the excellent effort.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Hire more people. Only 1 person was working and very busy.

Rick V. 
Rating:
5.0

Fast and efficient service. Thank

Brandy W. 
Rating:
5.0

Customer did not leave a comment.

Marin S. 
Rating:
2.0

Truck was not ready to be rented mechanical issues

Nick G. 
Rating:
5.0

Customer did not leave a comment.

Alma Y. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Jim U. 
Rating:
5.0

I has a great experience with the associates at the Farmington U Haul.

IVY K.  |  Overall Experience 
Rating:
5.0

Service and management were top notch

shaun b.  |  Overall Experience 
Rating:
5.0

Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Paul G.  |  Overall Experience 
Rating:
5.0

We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

Sean D.  |  Overall Experience 
Rating:
5.0

Your customer service has been awesome

derrick g.  |  Overall Experience 
Rating:
4.0

Delivery charges seemed high for a delivering to my home

christina b.  |  Overall Experience 
Rating:
5.0

I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

MARY E.  |  Overall Experience 
Rating:
5.0

Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Ederique G.  |  Overall Experience 
Rating:
5.0

Thank you.

Philip N.  |  Overall Experience 
Rating:
5.0

Bobby is great to work with. Good communication the whole way. Thank you!

matt s.  |  Overall Experience 
Rating:
3.0

I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Ashley T.  |  Overall Experience 
Rating:
5.0

Thank you! Your team did an excellent job

Lanette K.  |  Overall Experience 
Rating:
5.0

Convenient, keeps you informed, no problems, friendly staff.

RAYMOND B.  |  Overall Experience 
Rating:
1.0

I got robbed by ur moving helpers I will never do business with U-Haul again

Diane A.  |  Overall Experience 
Rating:
5.0

The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Thanks!

Sheila A.  |  Overall Experience 
Rating:
5.0

I never visited the facility. I had U-Boxes stored at facility.

Ron H.  |  Overall Experience 
Rating:
5.0

I had a great experience from pick up to drop off of my U-Box!

Emily K.  |  Overall Experience 
Rating:
5.0

Good job

Garry B.  |  Overall Experience 
Rating:
5.0

The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

sandeep a.  |  Overall Experience 
Rating:
4.0

Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Emma K.  |  Overall Experience 
Rating:
5.0

Pick-up person was very accomodating

Anthony W.  |  Overall Experience 
Rating:
4.0

Well maintained faciity!

Joseph D.  |  Overall Experience 
Rating:
5.0

They made moving an easy experience.

lucille R.  |  Overall Experience 
Rating:
5.0

Katrina the manager was wonderful and very helpful through out our moving!! I rented different equipment for moving. She was able to answers all my concerns and needs to make the moving easy!!

Phillip W.  |  Overall Experience 
No reviews have been submitted for this location.

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