Customer Reviews for U-Haul of Farmington Hills

6656 reviews

30711 Grand River Ave   Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

(248) 474-2612

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 474-2612

30711 Grand River Ave
Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Andre'a W. 
Rating:
2.0

The uhaul double charged my account for bringing the equipment one hour after I was supposed to return it which is unfair

ABDULFATAH I. 
Rating:
5.0

Ebony was an exceptional employee! She was very kind, cordial and professional. I applaud her knowledge and concern for making my experience better than ever! Thanks!

ALBERT FRANK M. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP TERRY A. 
Rating:
5.0

Very helpful and great service. Thank you!

JAMES LENARD H. 
Rating:
5.0

Customer did not leave a comment.

ABDUL AZIM A. 
Rating:
4.0

Once again uHaul changed the location of where I had to pick up the trailer. I'm not sure why it seems I get ‘selected' to go to a different store than the one I choose and is closet to my house. Has anyone ever considered moving the trailer to the requested location? Not sure if I will rent from uHaul in the future.

Mark H. 
Rating:
4.0

Good customer service

LUCY KIRUUTA M. 
Rating:
5.0

Customer did not leave a comment.

LINDA RENEA M. 
Rating:
5.0

I love the wonderful people at this location. Everyone is super helpful, fast at getting what we need, and so glad they upsell to save me a trip from Home Depot. Erick you are awesome!

DEIDRE ZELMA P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYJOANN R. 
Rating:
5.0

very friendly staff

Roslyn H. 
Rating:
5.0

Ebony (FH employee) was very helpful

MICHAEL WILLIAM L. 
Rating:
5.0

I've had issues with personnel at this location in the past, but the team there now is top notch! I would definitely recommend them!

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Duanenorman C. 
Rating:
5.0

Customer did not leave a comment.

LAURA KENDIS H. 
Rating:
5.0

Great service

STEVEN JAMES W. 
Rating:
3.0

Had to wait 20+ minutes before being taken care of. I made a reservation 5 days before picking up the trailer.

ROBERT STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

CAMERON JEREMIAH N. 
Rating:
5.0

Great service . Solved my reservation issues quickly

Robert J. 
Rating:
2.0

Need clear instructions on vehicle inspection before I take the vehicle. Should have the option to do paperwork manually since my internet isnt high speed

ELAINE-MARIE MAC S. 
Rating:
5.0

The equipment I rented was rusty and dirty. Re paint if needed, wipe down if needed.

VALARIE EGERIA F. 
Rating:
4.0

Clean underneath the seats

MONICA NICOLE A. 
Rating:
4.0

Customer did not leave a comment.

PAULA JEAN C. 
Rating:
5.0

The hydrolic brake & ball hitch locking mechanism on the trailer was rusted and non-operational, made for a very rough tow. I regularly tow a camper and have never experienced this. Not reflective of this location, but the online after-hours check-in system was difficult and ultimately didn't complete... we had to follow-up via phone and wait on hold long periods of time to get through the process.

Abigail K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

LINDA LEA A. 
Rating:
4.0

Customer did not leave a comment.

DIANDRE QALYME J. 
Rating:
5.0

Erick and Ebony were fantastic. Very curdious and helpfully answering questions. I told them I will be back to rent again. Thanks.

RICHARD ALAN S. 
Rating:
5.0

Good service, Thanks

RICKEY DEWAYNE G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN EDWARD W. 
Rating:
5.0

Very friendly service, a refreshing change from my last experience at the Southfield location - what a difference a few miles makes. I'm not able to access anything on my phone, which was simply assumed - I was not able to complete any steps requiring my phone. The mattress dollies used to display boxes and the giant shopping carts for in-store use would probably rent like hotcakes, as both would be super handy during a move.

ALANSCOTT W. 
Rating:
1.0

I was overcharged for gas!!!! I brought the vehicle back as I recieved it. The excuse was that the system was down so they had to manually check me out when the system came back up. It was unprofessional and sketchy to tell me one thing innperson and do something else behind my back. I'll NEVER spend money at that location again. Im a business owner that frequently use UHAUL but this location is suspect.

LAKINGNA ROCHELE S. 
Rating:
5.0

Customer did not leave a comment.

SERGEY P. 
Rating:
5.0

Great experience. Good vehicles. Friendly, knowledgeable people. Clean and well organized operation.

BRUCE ALAN T. 
Rating:
4.0

Nothing, Everything went smooth and had no problems.Auto transport trailer was perfect for the job and will certanily use again. Don T. Livonia Mi

Donald T. 
Rating:
5.0

Customer did not leave a comment.

JASON ROBERT K. 
Rating:
4.0

Have more available equipment closer to customers addresses

SALEH DAOUD O. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Good crew working here, quick, efficient, lots of trucks and trailers..

ZACHARY JI S. 
Rating:
3.0

Customer did not leave a comment.

ANTUANETTE-GABRI T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Ernestine C. 
Rating:
5.0

There was only one clerk who was working with a customer for a long while, so I had to wait before I could talk to clerk. There were 3 other customers waiting behind me.

Marcia S. 
Rating:
5.0

Thanks for being there when I needed help quick.

CHRISTOPHER ALAN H. 
Rating:
5.0

Customer did not leave a comment.

DAGOBERTO R. 
Rating:
4.0

Customer did not leave a comment.

Allie R. 
Rating:
5.0

Customer did not leave a comment.

DIANDRE QALYME J. 
Rating:
5.0

Only one person there to help. He was excellent. It seems you're understaffed

DOUGLAS DON S. 
Rating:
5.0

Customer did not leave a comment.

Kristine R. 
Rating:
5.0

Customer service 5 star.

AURFAN Y. 
Rating:
5.0

No improvements needed the staff at this location are top notch!! They where fast, friendly amd very helpful

NICOLE REGINA A. 
Rating:
5.0

The mileage was off by 0.3 . I needed a 10 inch and was only given a 15 inch which i paid more for and didn't need. I am very upset. That was too much money for me to pay.

SHERYL LAWON R. 
Rating:
4.0

The online check-in process did not save any time when picking up my rental. The Uhaul agent still asked for my ID and information again.

Pauljoseph M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN JAN S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

ABDOULAYE K. 
Rating:
3.0

I was charged $20 because I didn't do a drop off note electronically. I parked, cleaned and filled it. Just didn't have a password at 11:30 pm after a 19 hour day. Not happy

MARK DAVID A. 
Rating:
5.0

The vehicle ( 20ft truck) had less then a 1/4 tank of fuel. I drove less then 50 miles and returned it with twice the fuel. I would have preferred to pick it up with a full tank so I could return it back full and only replace what I used. Other than that the staff, vehicle and faculty where great.

JAMES FRANCIS M. 
Rating:
5.0

Agent helped me a lot with trailer, answered all my questions and was very pleasant. Truck was very clean and new model, best I have ever had from U-Haul. Great experience, easy to recommend.

Adrian V. 
Rating:
4.0

A 6x12 is not big enough to fit a 2 bedroom apartment. Should of went with a pod shipping company but now I know

Kristin K. 
Rating:
5.0

This location is the very best in what they do.

EDWARD EUGENE B. 
Rating:
4.0

The return process. Young lady wasn't a lot of hep with directions. I actually ran over stand that she should have moved.

RONALD FREDERICK S. 
Rating:
1.0

Extremely rude agent greeted me on my return of the vehicle. She lacked professionalism and courtesy. This location has lost a client for life.

Myron L. 
Rating:
5.0

The service was great.

WILLIAM D. 
Rating:
5.0

In and out quickly. Thanks!

DOUGLAS EDWARD S. 
Rating:
4.0

Customer did not leave a comment.

Evelyn H. 
Rating:
3.0

The gentleman that rented me the trailer was rude, acted like it was a inconvenience for me to be there to rent me my reserved trailer. Customer service is a thing of the past at many uhaul locations .

NICHOLAS JAY B. 
Rating:
4.0

Customer did not leave a comment.

MAUREEN S. 
Rating:
3.0

Interior windshield glass was full of smears and a film of ick. Cab of truck smelled like a cheap cigar.

JOHN RUSSELL T. 
Rating:
5.0

Customer did not leave a comment.

Hugh M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROBERT H. 
Rating:
5.0

Always the best customer service at this location. I rent maybe 6 times a year and everyone remembers me and treats me like a friend. I have gone to other companies to rent a truck when this location is out of what i need and i dont get the level of service like i do at this location. Everyone at this location should get the highest reviews and increases that they can. Truly this location should be recognized for outstanding service and quality clean trucks

SCOTT JOSEPH J. 
Rating:
1.0

Rude and horrible customer service.. old equipment that stopped working in the middle of using it. Very unprofessional staff and management... will not rent from this location again

GINGER ESTHER W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Reasa (Reese Cups) was amazing and was very helpful with securing our truck. I still can't believe she has 5 kids, she looks great.

Cassaundralenora T. 
Rating:
4.0

Customer did not leave a comment.

JOSHELLE RENEE S. 
Rating:
4.0

The “Rate my experience” email arrived about a year after I rented the U-Haul

Mark-Julian B. 
Rating:
5.0

There should be some clarity on prices as well.

HIMANSHU P. 
Rating:
4.0

After waiting in facility alone for several minutes alone, when someone did finally come. I found him to be rude and disinterested. After a few minutes he seemed to warm up and display some professionalism. The young ladies were fantastic and warm. Even though I am closer to other U Haul locations, I prefer coming to yours because of the service. I must say this was my first bad experience and hopfully my last.

ANDRE MONET D. 
Rating:
5.0

Fantastic experience on both ends. Thank You.

JOHN PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

KELLI ANN B. 
Rating:
5.0

Alisha was great and knowledgeable! She fixed the fuse on our truck and did it quickly. Highly recommend

Rachael F. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
4.0

Customer service personnel.

RYAN DAVID U. 
Rating:
4.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Great experience. Was greeted promptly and all details of rental were explained in detail. Extremely easy drop off

MATTHEW ALEXANDE M. 
Rating:
4.0

Everyone was friendly and helpful

DAVID EUGENE L. 
Rating:
5.0

Erick was very helpful in helping us to load our vehicle.

GUY JEROME M. 
Rating:
5.0

Customer did not leave a comment.

SHARON A. 
Rating:
5.0

Thanks!!! Be in soon!!!

DWIGHT MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

Tom V. 
Rating:
3.0

Customer did not leave a comment.

GERRY HOWARD P. 
Rating:
1.0

Piece of shit rental, loose battery connection caused me and my girlfriend to sit in the freezing cold for 90 minutes. Tow truck driver showed me where to juggle the wire to get it started again because of course it wouldn't start everytime I shut the engine off.

JOEL R. 
Rating:
5.0

Service was excellent!

SARA LOUISE K. 
Rating:
5.0

Very nice, helpful and pleasant staff

WILLIAMBELA L. 
Rating:
4.0

Customer did not leave a comment.

BRIANJOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ALLEN L. 
Rating:
5.0

I has a great experience with the associates at the Farmington U Haul.

IVY K.  |  Overall Experience 
Rating:
5.0

Service and management were top notch

shaun b.  |  Overall Experience 
Rating:
5.0

Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Paul G.  |  Overall Experience 
Rating:
5.0

We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

Sean D.  |  Overall Experience 
Rating:
5.0

Your customer service has been awesome

derrick g.  |  Overall Experience 
Rating:
4.0

Delivery charges seemed high for a delivering to my home

christina b.  |  Overall Experience 
Rating:
5.0

I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

MARY E.  |  Overall Experience 
Rating:
5.0

Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Ederique G.  |  Overall Experience 
Rating:
5.0

Thank you.

Philip N.  |  Overall Experience 
Rating:
5.0

Bobby is great to work with. Good communication the whole way. Thank you!

matt s.  |  Overall Experience 
Rating:
3.0

I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Ashley T.  |  Overall Experience 
Rating:
5.0

Thank you! Your team did an excellent job

Lanette K.  |  Overall Experience 
Rating:
5.0

Convenient, keeps you informed, no problems, friendly staff.

RAYMOND B.  |  Overall Experience 
Rating:
1.0

I got robbed by ur moving helpers I will never do business with U-Haul again

Diane A.  |  Overall Experience 
Rating:
5.0

The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. Thanks!

Sheila A.  |  Overall Experience 
Rating:
5.0

I never visited the facility. I had U-Boxes stored at facility.

Ron H.  |  Overall Experience 
Rating:
5.0

I had a great experience from pick up to drop off of my U-Box!

Emily K.  |  Overall Experience 
Rating:
5.0

Good job

Garry B.  |  Overall Experience 
Rating:
5.0

The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

sandeep a.  |  Overall Experience 
Rating:
4.0

Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Emma K.  |  Overall Experience 
Rating:
5.0

Pick-up person was very accomodating

Anthony W.  |  Overall Experience 
Rating:
4.0

Well maintained faciity!

Joseph D.  |  Overall Experience 
Rating:
5.0

They made moving an easy experience.

lucille R.  |  Overall Experience 
Rating:
5.0

Katrina the manager was wonderful and very helpful through out our moving!! I rented different equipment for moving. She was able to answers all my concerns and needs to make the moving easy!!

Phillip W.  |  Overall Experience 
No reviews have been submitted for this location.

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