Customer Reviews for U-Haul of Farmington Hills

6,936 reviews

30711 Grand River Ave   Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

(248) 474-2612

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 474-2612

30711 Grand River Ave
Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
2.0

Make it clear that extra mats are RENTALS and not full on purchases. I ended up having to pay and extra 70 dollars for some thing that could have been cleared up on the initial rental,

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

BRYAN EDWARD D. 
Rating:
5.0

Let them know where to return the vehicle when they are checking out and getting the keys. I did not see the signs (didn't look for them) even though they were very obvious. Just a little extra reminder is helpful.

BRENNAN MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

everything is very fine😎👍

DJASUR D. 
Rating:
5.0

Service counter was very helpful. I forget the young man's name but he was efficient and courteous. Great guy. Got truck...all in good working order. No delays..

David P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The Westland location sent us to Farmington Hills which was an extra 10 miles from where we needed to go. This caused us to pay way more than anticipated in mileage and gas. We reserved our truck a month ago and didn't find out we didn't have a truck in Westland until they initially thought they “lost” the key, this took a half an hour until they finally told us the truck wasn't there. The Farmington Hills location was wonderful and fast.

PAUL ANTHONY I. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

CORI DONELL R. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
4.0

Customer did not leave a comment.

SHAWIN EVETTE D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Ryan V. 
Rating:
5.0

I like this location best!

THOMAS CHRISTOPH P. 
Rating:
4.0

This 9 Foot U-Haul Truck helped us out Immensely to move our Household Goods to our New House, we were able to utilize all the space the truck provided on each trio, Thanks a lot

ROBERT ANTHONY D. 
Rating:
5.0

Great service, friendly staff

HENDRIKUS JACOBU V. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The equipment was adequate in cleanliness, but the exterior damage as well as the mechanical condition of the truck was troublesome. The truck shakes violently at 70 mph on the interstate but was tolerable at 65. Thanks for asking for feedback!

PHILLIP LEE C. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Thank You Again! A returning happy customer

Randy M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS THEODORE V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS EDWARD O. 
Rating:
2.0

Failed to check in my rental. He told me he would email a reciept. He did not. 5 calls to uhaul, averaging 30 mins wait EACH call to finally get resolved. It should NOT be this hard.

TODD ALAN M. 
Rating:
5.0

Very easy to use U-Haul service, My truck was clean and ready by the time I reached location. people at the location were friendly and quick to make sure, I am good to go. Great job, thanks.

RAMKISHORE D. 
Rating:
5.0

This was my first time renting a truck and I'm very thankful it was at u-haul. Everyone was great especially Kenyon.

Krista F. 
Rating:
5.0

Customer did not leave a comment.

Sowjanya S. 
Rating:
5.0

Customer did not leave a comment.

XIN H. 
Rating:
5.0

All employees were helpful & couteous

WILLIAM FELIX A. 
Rating:
4.0

Customer did not leave a comment.

LENAYE ANTOINETT H. 
Rating:
5.0

The vehicle was unstable. The steering column was vibrating while driving on the highway and on the city. I regret taking the truck.

CHETHAN R. 
Rating:
5.0

Customer did not leave a comment.

JACOB LEWIS G. 
Rating:
3.0

Try to find a way to make sure when a customer has reserved a vehicle that it is there. I had to make arrangements to move the next day. The truck I reserved was not returned.

MARIAN DEE A. 
Rating:
4.0

Customer did not leave a comment.

PAUL KENNETH W. 
Rating:
4.0

Nothing I can think of at this time

Zena T. 
Rating:
3.0

The after hours return was super clumsy. The site wouldn't work for me no matter how I adjusted my browser and so I was charged $20.

EMILY CHRISTINE C. 
Rating:
2.0

Mobile app check-in/out process was very slow. Truck steering was vague and tire pressure was low.

Dan O. 
Rating:
5.0

The truck that was assigned to be was booked until half an hour before I had reserved it, and that person was late in returning it. As a result, I had to wait over half an hour AFTER my reservation time to get the truck. The people at UHaul were very helpful in getting my my truck as fast as possible, but it seemed that this was a common occurrence that they had to deal with from the scheduling software. I was not given anything in return for my wait, despite UHaul's on time guarantee and the issue clearly being due to the scheduling software.

JACK HENRY L. 
Rating:
4.0

Customer did not leave a comment.

KAITLIN MARIE B. 
Rating:
5.0

Customer did not leave a comment.

RYAN MICHAEL V. 
Rating:
4.0

The check-in process was frustratingly confusing and hard to navigate online. I will be doing the in-person check-in next time, as the online process makes you go to the desk anyway. The return process, by contrast, was quick, painless, and easy.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

CONRAD DAVID H. 
Rating:
3.0

This location was good. I shouldn't have had to use it. I had a reservation at a different location and they did not have my equipment. What does "RESERVATION" mean anymore. By your negligence, you caused me A LOT of extra work, gas and time just to name a few things. I wish I had another option at the time.

Dennis S. 
Rating:
5.0

Very nice staff and extremely correct in everything

RONSAR B. 
Rating:
4.0

Nice location and thanks

ARAVINDAN R. 
Rating:
5.0

The costs are a bit high

DAVID ANTHONY B. 
Rating:
5.0

If possible avoid the mobile phone process. It's cumbersome and takes some time to get through.

Lois M. 
Rating:
3.0

Pick-up of vehicle was slow. Was supposed to be able to check-out via the app, but the app said no vehicle was assigned to my order. Had to wait to pick up the vehicle. Upon return, took too long to check-in because the app was temporarily not working. The app is a good idea, but not up to par yet.

MICHAEL DAVID K. 
Rating:
3.0

I did find front end damage that was not found on previous users. It was pointed out to staff.

ELMER F. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Maria N. 
Rating:
5.0

Customer did not leave a comment.

ARUNAVA B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY MAY L. 
Rating:
5.0

Excellent service, explained the process very well. Easy pick up & drop off.

JULIANNE S. 
Rating:
5.0

Customer did not leave a comment.

MARK ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

Kara S. 
Rating:
5.0

Everything went smoothly. The only minor issue was the van's driver side mirror was damaged.

CHRISTOPHER MICH R. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD N. 
Rating:
1.0

4 hours for an " in town move." Could NOT RETURN to the U-Haul down the street where we moved to. Had to take it back WHERE I PICKED IT UP!!!! Had the truck 45 minutes past time, so I got charged for an extra day. IF I COULD HAVE DROPPED IT WHERE CONVENIENT FOR THE CUSTOMER, I would have avoided having to put EXTRA GAS TO RETURN AND WOULD NOT HAVE GOTTEN A SECOND DAY CHARGE.

Melinda C. 
Rating:
4.0

The people did a great job. Trying to work fast but obviously under-staffed.

CHARLES BARRY C. 
Rating:
5.0

Nothing everyone did a great job and had wonderful customer service. On my next rental it will be thru this store because of the positive experience

Jayson V. 
Rating:
4.0

The representative worked his tail off while I was there. Really friendly, courteous and helpful. He deserves some recognition.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

JOHN STEPHEN W. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM IVAN F. 
Rating:
5.0

This location was very friendly and helpful.

Jesse R. 
Rating:
3.0

Counter service is very slow, there was 8 people waiting with only 1 person behind the window, then someone came from the back to answer a question, did not try to help just returned to the back. I pre ordered on line, was early for my pick up time and still waited 45 minutes past the pick up time. The engine light was on in the truck

HENRY EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

MEDHAT S. 
Rating:
2.0

Manager and staff was not customer friendly waited in the back foot 25 minutes for employee to hook trailer to vehicle. Manager attempted to bully based on the reservation when I had already rented the vehicle for 24 hours. And Tim to force me to return the vehicle before my in time.

LAWRENCE CHRISTI S. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Everybody was great! We got our job done on time.

CHRISTOPHER ANTH J. 
Rating:
5.0

Customer did not leave a comment.

MACEO EUGENE C. 
Rating:
4.0

When we dropped off our truck and trailer they tried to charge us foe gas even thought it had more than the required 1/4 tank. They also said we went over in milage which we wete not. We had to argue these two things to finally get it right. I even osid for a extra day which we did not need we even returned it earlier than the normal five days. Thatvoart was very disappounting for us.

KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Jennifer and Kenyon are always extremely professional and helpful. I am a regular customer and they are always working hard to please each customer!!

BRIAN KEITH S. 
Rating:
3.0

Pickup was at 10AM and got at the facility at 9:30. There was a line of 7 people and had to wait 40 minutes to get the vehicle. It only took me a couple minutes when it was my turn since I already had reservations and everything ready.

Andrew F. 
Rating:
3.0

Owner said no truck was available; we had to correct them that there was one outside. There were long lines (maybe 15 people) and and no one seemed to be at the front desk except temporarily. But then if you want to do mobile check-out, you need a passport, even though who carries their passport? And your references are called even though nothing on the site says they'll be called, and if you take a head shot where a picture should be taken, it's declined and you need to wait in the long line anyway. It was a half hour before we picked up our truck in a 4-hour window after a very frustrating experience.

Samuel L. 
Rating:
3.0

Gas indication in paper and actual meter is different.. I have to put gas immediately after taking the truck.. also driver's side door was hard to close

Sunil-Kumar G. 
Rating:
3.0

Long line, not enough staff

Greg K. 
Rating:
5.0

Customer did not leave a comment.

KATINA B. 
Rating:
3.0

I would recommend having the items ready and available for the customer when they arrive at the appointed time. They didn't have the dollies I needed and had reserved. My truck was dirty and smelled musky. The tire pressure on my tires was low causing the truck to float around the highway. And my steering wheel was off by about 30 degrees. Unacceptable for 4 grand!

JACEN G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

VIKTOR C. 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAM B. 
Rating:
2.0

The vehicle itself broke down on me half way through my move (I didn't know it at the time but this was due to an air duct disconnecting from the engine). I was delayed over 4 hours as a result - had to unpack and repack the truck, and when I tried to speak with anyone at Uhaul about the issue i was put on hold (for 3+ hours in total) on multiple occasions. Trying to call the actual Farmington Hills location the day after to discuss I was never able to get through and put on hold for another hour+. Customer service and accountability were sever lacking at the location to this point

MICHAEL RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH EDWARD H. 
Rating:
5.0

Have more of the totes at other locations.

Brian W. 
Rating:
5.0

Customer service was excellent!

LOLITA ANN M. 
Rating:
5.0

Customer did not leave a comment.

ADITYA D. 
Rating:
5.0

The customer service representative (Rick is his name I believe) was great! His knowledge and expertise is top notch. Thanks for the great customer service!!

ADRENA MONIKE G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

RUTH F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T G. 
Rating:
1.0

Gas gauge in the truck was broken. When I filled the truck up the gauge read"empty". Makes me wonder what the actual fuel level was when I picked the vehicle up.

Jeremy V. 
Rating:
4.0

The representative was pleasant. The vehicle was ok however, the side mirrors were rusted which made them non-poisitional. Therefore I had to drive leaning forward and side to side just so that I could see vehicles around me. I brought my own car charger because I was using the GPS on my phone. Unfortunately the port in the truck didn't work so I couldn't charge to check in once I'd returned the truck to the location at 9:30ish pm. This truck also needs either an alignment or the tires checked... possibly both idk. This wasn't the worst rental I've ever driven but it definitely was not the best either.

SIMONE TENEE C. 
Rating:
5.0

Customer did not leave a comment.

Gerardo E. 
Rating:
5.0

Excellent service! This location handled what had been an horrible experience. 45 to 1 he hold times on the 800 number. Screwed up instructions for moving helpers. Contractor tried to help but uhaul screwed it up. I would recommend this location due to staff. However uhaulwoth it's disjointed relations ship structure is awful.

randeep S. 
Rating:
5.0

Remove the dolly and moving blankets from the back of the truck as they interfere with loading. If people want the they will ask for them

SCOTT BRADLEY G. 
No reviews have been submitted for this location.

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