I was 7 hours away from home and had already reserved the car hauler with my debit card. I was going to be 12 minutes late according to my GPS. I called ahead to let them know. They said they would not wait. I explained that I was 7 hours away from home and I needed to get back home or I would have to sleep in my truck because I didn’t have hotel money. They said I would have to wait until morning! I asked the guy John or Jonathan to call a manager and see if they could meet me there, his reply “I doubt it”. I didn’t ask for his opinion of whether or not he thought that a manager would come, I asked him to call them and ask them if they would be willing to. I would NEVER recommend this branch of U-Haul. There are 2 Johns that work there, the younger one (I think) should be fired for piss poor customer service and relations. I’m really glad I didn’t wreck on the way home driving through Atlanta traffic and ruin both trucks from driving while sleep deprived… The guy who I dealt with the next morning while half asleep and hurting all over from sleeping in my truck was named Addison. He was very nice and helpful. Thank you Addison!
CHARLES MCustomer Reviews for U-Haul of Farragut
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top notch on site team and customer service. :)
Brian RI dropped the trailer after hours, and the self check in using the QR scan didn't work for me, maybe because I returned it 2 days early? I don't know, i'm not an I.T. guy lol! However, the staff checked it in the next morning and all is well, thank you!
Chris HAll good.
DAVID YOriginally made a reservation two months in advance at another location. They called me the day before and said it was unavailable at their location. Sent me address and phone number to location the had exact trailer I needed. Address and location were incorrect. Finally went to location that had it but told me it would be back next day at 9:30. Went to pick it up next day it was not there. Had to wait 3 hours for it to be returned. Not good experience!
Bruce BInside the front cab was dirty. Dust build up on console and front surface.Some light mud on driver side floor. Inside front window dirty. I cleaned inside driver windshield and wiped down steering wheel and dash/console.
DYLAN FHave my car hauler hooked up and ready to go. I didn’t even want to use this store. The store i scheduled in the app didn’t have my equipment.
TRAVIS FTrailer drop off instructions unclear/not posted. Only instructions are for vehicles.
DYLAN BCar had windshield very dirty. The truck's steering wheel was vibrating, and it vibrated even more when braking. Returned the truck with sane amount of gas and I was charged $10 for 2 gallons as per the receipt. I constantly rent trucks. Whenever the truck returns with more gas than I started with, I never get any credit. It is more worth it to rent at home depot.
DAVI REquipment was clean but could use more lubrication to facilitate use.
Lyn HGreat customer help! Employees went out of they're way to help this old man, who had just got out of UT of Knoxville hosp. due to heart failure. Wonderful young people. I thank them all. Plus John at hwy411 Vonore, Tn. U-Haul that set all this up telling me about U-Hauls great 'Toy-Hauler' Another very smooth rental w/U-Haul!
ROBERT MThey quickly provided a replacement trailer that was in good shape. Thank you!!!
PATTY BEfficient pickup and dropoff. Van was clean and ready. Overall the staff was great.
Robert HHighly recommend. I will say my truck was older and could’ve used some love. But it did the job and had excellent air conditioning even in 98 degree heat.
MICHAEL FAgain, I need a call from Customer Service. The Farragut location did what they needed to do, but the overall experience was a nightmare.
Benjamin MEasiest drop off ever, I literally parked & they took the trailer for me in 5 seconds.
RICARDO SSIMPLE & SMOOTH...THANK YOU!
Kevin EWent as planned, no issues
Richard GAs I was parking truck another truck ran into side mirror and it bent back. Truck licensed #AK23774, William Clark Jr.
marlaina bOnce again…great people great service!
Edward FVery efficient checkin . Very organized.
Kevin RWorker need more training and customer services every body the they talk each other extremely loud
SAAD KGive U-Haul stickers to people to help people remember your business.
Ben CAfter U-Haul changed the location of my reservation, I was told on my return I could drop it off anywhere. When I took it to my hometown to drop it off I was told I was being charged an extra $244 unless I returned it to the store, I picked it up. When I talked to the lady that answered the main office, she acted smug and rude and said I would end up paying that unless I drove it back to where you all changed the reservation to. Very disappointed.
Jason WBest uhaul location easy in & out...excellent staff..thank you will see u again soon
Peter DDon't bother making reservations ahead of time because it won't be available on pick up day and then you're stuck with a different truck than intended. Employee also said he could not find auto transport reservation on their end anymore. Had to call customer support to get it sorted out.
Monica Ygreat job; flexible schedule and great help by staff.
Ahmed ANot greeted when entering, but drop off was easy
James EThis is our third time to use that location from renting a truck to trailers first class
David RTurned in equipment same night, but the staff didn’t check in for 2 days.. Next morning , I called the 1-800 number and they told me the office was just opening and take time to get all processed in.. then surprised to learn on second day, called and still not logged in.. Also the callback message was pitiful stating could not get thru. And I didn’t get a call! Automation response needs verification.
CHARRISSA SThe customer service overall was outstanding—I'd give it a 10 out of 10. The young man who helped us was great, friendly, and professional throughout the process.
Russell DNote on the personnel - I dropped off after hours so I didn’t interface directly with anyone, but the signage and key drop off was easy to find.
Jeremy LThe lady at the desk tried to charge me for an extra day because I picked the truck up in DC at 7:47am instead of 10am.
DAVID ZGreat and quick customer service
Scott GIt was closed so just did self stop off
Joseph SVery friendly counter guy (longer blonde hair) but the other guys did not say a word to us. I hate that customer service has died in this country. At least the blonde dude was super nice. I wish I had his name.
Mark RThe gentleman who assisted me was both professional and friendly. Appears the store is in good hands.
GREGORY KExcellent from start to finish. Would def recommend
HECTOR PExcellent experience.
Newton MThe staff here is friendly, helpful and willing to go out of their way to make sure the experience is good. Great team!
PAUL HIt is not detailed cleaned but it is OK. APP doesn’t work. Link sent to the phone for checking in didn’t work either this time. So I WASN’t able to log my return of the truck after office hours hours ( 1 hr after closing) so I was charged the extra hours until next morning. Crew is very kind and professional
Maria ASuper fast and easy, didn’t even have to get out of my car. The guy was efficient and I was in and out in less than 3 minutes.
Ashley RI think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.
Jerry B | Overall ExperienceWhen my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.
Patrick C | Overall ExperienceWe will definitely use this location again.
Richard W | Overall ExperienceGreat service and staff
Richard W | Overall ExperienceBrett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!
Derrick D | Overall ExperienceEveryone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help
warren p | Overall Experience