No need for any improvement.
ANGELINA FCustomer Reviews for U-Haul of Fresno
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure they check if gas before saying it’s at where it’s at they said it was half of tank when we got it it was completely empty yet put 150 dollers for the use for it in town went only 5 to 10 miles over and charge me still alott put down was 391.53 got back 247.12 that’s leaving me 144.41 so in total I spend 294.41 total feels I really got back 97.12 that’s too much I would not go to this place ever again lousy services they don’t even check the vehicle. just the keys and paperwork and send you out the door lousy service
SABRINA SI rented a 20’ U-Haul truck today with a scheduled pickup time of 8:00 AM, and unfortunately the entire experience was extremely disappointing and unprofessional. When I arrived, the staff scanned my driver’s license and both of my phones, and then told me their system was down. Instead of proactively resolving the issue, it took them almost one full hour to call customer service for assistance. During this time, I had two workers waiting, whom I am paying $50 per hour, so the delay was costly. When I politely mentioned that I needed the process expedited because of my workers waiting, the manager’s attitude changed noticeably. It appeared that he became intentionally slower. The paperwork had already been printed, the key was sitting on the table, yet he refused to hand it to me and kept walking in and out of the building without any explanation. Eventually, he handed me the key and told me to “go find your car.” When I went outside, the truck was nowhere to be found. I returned inside and told him, and it took him another 10 minutes to come outside. Even he could not locate it at first. After additional delays, he said it was “in the back,” but the truck was blocked by another vehicle. He told me he needed to get the key to move that vehicle, went inside again, and did not return for another 10 minutes. When I went back into the building, he was casually talking to someone else as if the delay did not matter at all. When I finally got to the truck, I discovered it had no gas—the fuel light was on. I reported this, and the manager simply told me to go to a gas station and fill it myself, despite the inconvenience and the time already wasted. Overall, the customer service was extremely poor, disorganized, and borderline negligent. The delays caused me financial loss and significant frustration. I have rented from U-Haul many times and have never experienced anything like this. I am requesting that this incident be reviewed, and that appropriate follow-up or compensation be considered. Thank you.
MEHDI HNever visit this location. They gave me first truck with no fuel. It didn't start. Then they gave me 2nd truck ,that was also totally empty. I put fuel from a gas station, for 45 dollars. When i retuned, they provide me only $ 20 dollar credit. They wasted my one hour at the location, while my labor was waiting at the picking up location for stuff moving. They charged me total $ 100. So , please never go for U HAUL . Hope i could give them a 0 star. i drove the truck for 34 miles , while they charged me for 40 miles. When i contacted with customer care, the lady didn't give me any specific answer, although i have photos for meter reading. very bad service of U HAUL . I will never get services from U HAUL in future.
Jagdev CThe vehicle had almost no gas in it. The low fuel warning light was on. I could have easily stalled without any fuel in it. Ridiculous. There should be a minimum of a quarter tank in any vehicle before returning it to service.
ROBERT LMy UHaul was on Empty, I had to go straight to a gas station, and then go to my destination. I paid at least an extra 50 dollars in miles and left the UHaul with more fuel than I received it in. Not acceptable.
CHRISTIAN LWe ordered a furniture mover, it was not provided. The gas tank was at 3/4 tank when we returned, they said it was 1/3 and charged us $20 for gas.
Christina SHave an associate walk around the truck with the customer to assure the truck is ready for the customer to leave with it. Also assist customer in locating the truck so they don’t have to walk through out the parking lot trying to locate it on their own.
BERNADETTE AThere appeared to be a small leak in the trailer we rented, toward the back near the door. Nothing damaged — we had plastic bins in that area of the trailer — but mentioning it so it can be repaired. Thanks so much.
STEPHEN FThe truck's gas tank was almost empty. I was surprised that U Haul would rent something like that, as I had to fill up the tank right away since I was traveling over 150 miles one way.
ANTHONY CSorry, the truck smelled like marijuana.
MELODI FVery Friendly, Fast and Bilingual Service
JUANMANUEL RThe staff was very courteous and fast.
RODNEY Si had a reservation at 9 am i got there 15 min early and there was only one person working the counter took me almost 40 min for me to get my truck witch was on empty i had to get gas immediately it really put me back about one hour off my already tight schedule. then i felt sick to my stomach as i was driving the trck at it bounced more than any truck i have ever used from there. over all it was a bad experiance for me
MAURICIO DThe clerks this location were friendly, courteous, and helpful.
SOLEDAD HUsed after hours drop-off...flawless.
MARTIN TEverything was perfect it just took a little extra time to get all the paperwork completed.
RANDY ABe patient 🙏 A lot of people use Uhaul rentals and always go back. I've never had a problem with staff or equipment. A day rentals is way better than spending $$$$ on a trailer that ill use once or twice.
FRANCISCO LUsing mobile check in on your app is ridiculous and doesn't work, so I had to wait in line for a half hour cause you only have 1 damn person working the store. Your prices are a complete bait and switch. 99 cents per mile for a damn cargo van??? Give me a break. The only way you can spend $19.95 to rent it, is to rent it and then not drive it off the lot. You don't even have any included miles in your price. Who the hell rents something and only drives a couple miles. Maybe include 25 miles in that $19.95 base price. Maybe charge 25 cents a mile. You'd still make money and people would actually use your service more. I certainly won't. I'm done with U-haul.
MARCUS CThe service was great.
LENORA OLong wait to check in with an advance reservation. Only one agent on duty. The web-based app where you take photos as directed and upload them is a JOKE! I took much better photos without the app getting in my way and limiting my framing area. The app was NOT intuitive and very slow and difficult and time-consuming to use. You should change the web app so that renters simply take their own photos first and then upload them out of their photo libraries.
JOEL PThe only person working the counter had no idea what he was doing. He took 40 minutes with one customer and backed up the line out the door. Been going to this location for 20 years, never seen such a poor group.
BARRY KThe customer service is always great at this location
Wesley MVehicle was out of fuel due to someone siphoning the gas out of it. I was not positive if I would even make it to the gas station around the corner. The vehicle interior was clean, the exterior does not look like it’s seen a scrub brush in months.
Kenneth SEverything was smooth, no issues.
BRIAN BSimple efficient and economical. Thanks! No improvement needed!
STEVEN BEveryone was so kind and helpful! I don’t live by this store but I always get the best service from these guys! Thank you for your help!
LISA WEnsure the customer knows every detail about the contract from the gas mileage to the distance restriction
JESSE HMaybe just have more employees checking people in because it took more time that it should have. Especially when having a reservation made already.
MARISA OI rented a trailer and the staff didn't take the lock off when I left. I got home and found the lock on. I had to drive all the way back to Uhaul to have the lock removed.
CHRISTOPHER JActually, it was OK. He had plenty of cashiers.
ALBINO RJust be the way you are! I had a great experience and the staff was very very friendly
KRISHNAKISHORE Cgreat service! Thank you..
JAMES VHad difficulty in obtaining someone to wait on me, took several minutes.
PAUL HNothing
BRETT MIt was great
ENRIQUE FEveryone was nice and helpful.
GINA HWe waited in line for almost an hour and even though we had a reservation, there wasn’t a truck in the size that we requested available the cashier was nice but I was charged way above the quoted price
Jillian NThe person who help me was awesome
MARK HThank you so much your store is always so friendly.
SUZANNE ACheck on the suspension of the vehicle. It was very bouncy
Devin WMore help behind the desk would help. The office I was at had a long wait in line but there was only 1 person behind the desk to help customers. Overall my experience was great as far as the check in & explanation of everything.
VONARA BMe hicieron un cargo extra de $19 pude el reclamo en línea pero no he tenido respuesta
EDUARDO LN/A
DAVID AIf I wasn’t in a rush I would have asked for some compensation. Went to rent it at 11am between the dead battery and employees speed was not out of there till 1145. First truck they gave me had a dead battery. Second one the hood never closes and pops open while driving. The return process was very bad. Low staff miscommunication between them. Many people waiting in line they didn’t give one guy the key to the lock on the truck. Was a painful return
GEORGE AHave one employee working the counter inside. These guys work super hard and have to multi task Would be nice if 1empliyee could just help inside.Just a thought.
BEATRICE DI love this location! Easiest Pick up and return. They stock everything you may need for packing up. All the way around, BEST UHAUL LOCATION.
CAROL LThey were very helpful and polite.
DANIEL TWe picked up the 15' truck with only 1/4 tank of gas, so the fuel light came on as soon as we arrived at our destination and the check engine light came on as soon as we left the parking lot. It was super inconvenient to have to stop and get gas with a fully loaded truck instead of filling it after unloading everything before we returned it.
DAVID JWonderful service. Very respectful and professional. Please do keep up the great work. Thank you
GARY DNothing could be improved - excellent customer service and the individual helping me was knowledgeable, professional, and friendly
CHRISTOPHER VDon’t change a thing. And I forgot to mentioned the great service. Thank you U-Haul. Keep up the good work.
GARY DVery quick this time, not always that way. But thank you for this time!
MARGARET LRequire all rentals to start with a full tank of gas, so it's much easier to return with the same amount.
LARRY HEverything was great
MARY BVery good
Margie E | Overall Experience