Customer Reviews for U-Haul of Fresno

Rating:

3.0

The app did not work well it would not let me upload the pictures of the vehicle and it created a lot of stress. Also, instead of a quarter of a tank, it was less than that. I rented twice in the last 30 days and this has been an issue both times.

Rating:

5.0

GREAT CUSTOMER SERVICE!!

Rating:

5.0

Be there on time

Rating:

5.0

They are friendly, efficient, knowledgeable, and extremely helpful.

Rating:

5.0

Super easy and friendly. Truck worked great

Rating:

3.0

Assign specific spots for returning vehicles

Rating:

5.0

The gentleman that helped us check out was awesome, super fast and got us on our way

Rating:

5.0

The gentleman who checked me in was phenomenal. He was beyond kind and explained everything. When I went to check out the attended so fast and very courteous. I will come back!

Rating:

5.0

Picked up and gentleman was excellent Dont know his name but man, his attitude and service was excellent

Rating:

2.0

This place was very busy. Fix the automated process. What should have been a quick process, lead to an hour wait and still talk to a staff member

Rating:

1.0

Empty tank when receiving, charges way to high last time I rent anything from U-Haul……

Rating:

1.0

Had trailer for 2 days left tail light issue tried to switch electrical cord but problem was not fixed did not take time to resolve problem. Issue continued to show up on speedometer overriding how fast I was going. Got pulled over 3 separate times for rear taillight not working. Manager refused to resolve poor experience with any type of credit, but stated he would have shop check it Monday. Hope this isn’t the way your company treats customers!

Rating:

5.0

Thank you from my reservation to pickup the trailer rental great customer service!!!

Rating:

5.0

My overall experience was excellent and the customer service was above and beyond!! Thank you!!

Rating:

5.0

It was fast in and out process.

Rating:

5.0

The staff at this location are incredibly helpful and attentive. Genuinely - the best uhaul location I have ever rented from

Rating:

5.0

Great customer service and equipment

Rating:

5.0

When I picked up the truck it said it had a 1/4 of a tank of gas however just as I pulled off the lot the light on the fuel gage came on and said I had about 20 miles before it was empty, soni fueled it before I was even able to go pick any of my stuff, however upon returning the truck I told the girl helping me and showed her a picture of the warning light saying I only had 20 miles before empty and also told her how much fuel I had to put in the truck and she gladly reimbursed me for a good portion of what I paid in fuel, which was a very big plus on my five stars, both when picking up and returning the truck the people helping me were friendly and helpful, very short wait time. I will use this location for future needs when moving, I would recommend to family and friends

Rating:

5.0

Super friendly

Rating:

5.0

Embroidery was helpful.

Rating:

4.0

The wait times can be long due to this being a busy site.

Rating:

5.0

I really liked

Rating:

3.0

I pre ordered the appliance dolly and on the day of pick up I was informed they ran out. When someone places the order it should have been filled and ready on the truck! They knew they had no more because the girl at the front desk said she called other locations and couldn’t find one. If I had received notice of that then I would have been prepared.

Rating:

5.0

No

Rating:

4.0

Easier access

Rating:

4.0

We have used this location many times!

Rating:

5.0

Easy check-in and out using the app. Friendly associates as well.

Rating:

1.0

Very slow line. Customer before me had a few boxes to return and it took them 15 min. Truck gas was on E

Rating:

4.0

Congested in the morning for drop offs, and a lot of small trash all over the lot

Rating:

2.0

Would I recommend to a friend? I’m not sure. The 3 or 4 guys that assisted me did a good job. I rented the 10 foot truck and the guy told me the gas was 7/8 full. However, the gas light was on so I had to go straight to the gas station. I mentioned this to a different guy outside, and he said he put a little gas, but the light stayed on. I find this very unprofessional of this location. Also, the air conditioning was blowing air, but it wasn’t cold at all. It wasn’t hot either. It was full blast, but it was blowing room temperature air. That’s definitely not good when it’s 90+ degrees outside. Overall, I find that management needs to make some changes to the way they do things.

Rating:

1.0

The fuel was siphoned out of my truck before I rented it. The dealer told me to get it to a quarter tank and I would be reimbursed for the gas money Which I was not. 3 calls to the Fresno location and 3 calls to our UhAul national account and I still have no answers. Everyone at the Fresno location was nice. But I’m 160 dollars out of pocket for fuel for a 60 mile rental. My recommendation to a friend hinges on someone taking care of this. For now it’s no.

Rating:

5.0

The gentleman at the counter did an excellent job, but you need more than one person at the counter especially if they are taking care of both rental agreements and outside work.

Rating:

3.0

I was way over charge, never again

Rating:

4.0

Fast service and helpful staff thank you

Rating:

2.0

Overall I wasn’t happy with my uhaul experience. The blackstone location made a mistake and then it was difficult to get it fixed. Staff was unapologetic and even rude regarding their mistake. I wouldn’t recommend uhaul based on how difficult it was to deal with them. However I did get my boxes on time (I was shocked as everywhere I’ve heard they’re always late) and my items weren’t damaged although that’s due to how we packed them. Also being told I needed to fold furniture pads and sweep the uhauls to avoid additional charges was ridiculous. Do your jobs.

Rating:

5.0

I always rented equipment from U-Haul The only thing I will mention the waiting I get an appointment 9 o’clock and I have to leave from there by 10:30 or 11 so I don’t know why such a waiting Other than that, the equipment was greasy and dirty so we have to clean it Overall, nothing can be perfect

Rating:

5.0

I had made a reservation for the trailer. I told the person that took my reservation that I wanted the location on North Blackstone, that's the location I normally use. When I went to pick up the trailer at the North Blackstone location, I was told by Veronica that my reservation was at the south Blackstone location. I asked Veronica if she could cancel the South Blackstone res and rent it there. I was told I had to go to the one on South Blackstone. It took about 15 minutes to arrive at the South location. When I arrived, the front door was locked even though it was past the time to open. I saw the garage door was open so I entered thru that door in to the office area. There were two persons there siting and just chatting. took a minute but one fellow not wearing a name tag but his uniform had a General Manager patch on his chest finally acknowledged my presence and offered to assist me. He acknowledged my reservation and proceeded to ask the the normal questions for rental . I was a little annoyed because I was in a hurry and had already given all the info to person that took the reservation plus I had rented from U haul in the past. He told me he did not have me on his system I was in the office for what seemed a long time because I now running late. When we went to leave I follow the GM out thru the same way I came in. He told me could not use that exit, it was for employees only and he pointed for me to use the front door. I told him it was locked. He told me it had been unlocked while we were talking. He walked pass my pickup told me where to back in to where the trailer was parked. I did but when I got there, he saw that my tailer hitch ball was on the bumper and he told me I had to have a hitch attached to the frame, not the bumper. I gave him back the contract and left in frustration. I overall wasted more than a half hour there. Seems like he should have verified my vehicle first and avoided all the time wasted, especially since i had a crew waiting to load the trailer. AS I drove away in frustration, it occurred to me that I should have inquired about a smaller trailer. I did not want to deal with that person again so I backtracked to the North Blackstone location. I told Veronica about my experience a the south location and asked her if she had a trailer that was compatible with my hitch, She checked my truck and said Yes. She had her lot person connect the trailer while she did the paper work, I was out the door in less than 10 minutes.

Rating:

5.0

I dropped off after hours.

Rating:

3.0

Have the keys ready when doing the online pickup. I was there at 8 AM when I scheduled the truck; I then called and was notified I had to wait until 9 AM when the location opened. This cost me extra money due to the movers being paid for 8:30, which cost me more; even with the $50 guarantee returned to me, it was not enough to make up the difference. The truck's gas line was also not correct, as I was told. It was said to be at 3/8 but clearly was much lower.

Rating:

4.0

The General manager was outstanding, and very patient with all his costumers... But, many of the issues that he dealt with was caused by the app, and it's inefficient service.,.it made vehicle pick-up tedious... but the Head Manager made sure everything ran smoothly as possible!!

Rating:

1.0

Customer service was far below par. The truck was not well maintained.

Rating:

5.0

good customer service and quick process

Rating:

5.0

Nothing everything was prefect

Rating:

5.0

I can’t believe how helpful the staff is and coordination with 800 Corporate as well…

Rating:

5.0

Nice people

Rating:

1.0

I am extremely disappointed with my recent U-Haul rental experience. I rented a 10' truck for a short in-town move, and due to a misunderstanding about the fuel requirement, I accidentally filled the truck’s fuel tank completely even though my actual usage was expected to be minimal. After realizing my mistake, I immediately contacted U-Haul to explain the situation and requested assistance, whether through a partial credit, refund consideration, or any form of goodwill accommodation. Unfortunately, I was informed that no support or compensation could be provided. I understand that customers are responsible for the fuel they purchase; however, I was disappointed by the lack of flexibility and customer-focused support in handling an honest mistake. The excess fuel remains in the rental vehicle and ultimately benefits U-Haul and the next customer, yet there was no effort made to find a reasonable resolution. What concerns me most is not only the financial impact, but the overall customer experience. I expected U-Haul to recognize the situation and provide some level of assistance, especially given that this was not intentional misuse or negligence. I hope U-Haul reviews this experience and considers providing better guidance regarding fuel expectations and more customer-friendly solutions for situations like this. I would appreciate if a representative could review my case and consider whether any goodwill credit or compensation can be provided.

Rating:

5.0

More employees working the counter

Rating:

5.0

The staff were are super friendly and helpful. They made the difference

Rating:

3.0

I was going on a road trip and I was left with tires that didn't make the trip

Rating:

5.0

Fix the check engine light that read "check gas cap". All else was great.

Rating:

1.0

Van had 22 miles until empty very rude and unprofessional for me

Rating:

3.0

The truck inside was clean, but the truck itself ran really rough. I thought the truck would break down at some point. The UHAUL location in Fresno needs cleaning... there is trash in the parking lot, the place looks dirty.

Rating:

5.0

N/A

Rating:

4.0

Make sure customers get a revised contract when things change at the time it changes.

Rating:

5.0

The only thing is you need a larger lot for your store!