Customer Reviews for U-Haul of Fresno

10395 reviews

6116 N Blackstone Ave   Fresno, CA 93710
(N Of Bullard Av)

(559) 487-1733

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(559) 487-1733

6116 N Blackstone Ave
Fresno, CA 93710
(N Of Bullard Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Service staff very helpful and fast in and out service

Howard T. 
Rating:
5.0

I had to wait 20 minutes for check in. The other returns I made were done right away so this was unusual, but still.

Larry M. 
Rating:
4.0

Parking is a problem at this location. I had to park in a truck stall when I arrived. Recommend you hire a security person who walks around peak hours and serves to ensure people know where to park and where to go once they do park.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Janet K. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL H. 
Rating:
5.0

Customer did not leave a comment.

matt E. 
Rating:
4.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

Excellent service

Trina P. 
Rating:
1.0

Very poor customer service.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES FREDERIC D. 
Rating:
4.0

Customer did not leave a comment.

CLAUDIA F. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
2.0

The trailer size I reserved multiple days in advance and needed was not available and I had to take a smaller trailer which caused more trips and work. Very frustrating when I notes one just left on a veicle and the reservation person said oh, that was a walk in. Chaos during check in and drop off. I was not even the right person on the computer account at drop off, but my paper was right.

Dale V. 
Rating:
5.0

Customer did not leave a comment.

Halley C. 
Rating:
1.0

Customer service was horrible. The reservation for the specific uhaul was not available when I showed up. I had a specific window time slot for moving-I had movers booked- the uhaul location sent me to two different locations. 3 total-which was over an hour out of my way. The manager Chris provided good service checking in, however when I returned he was not there and the customer service was poor. I will rent from enterprise next time. Reservations are made at specific locations at specific times for a reason.

Hollie C. 
Rating:
5.0

Customer did not leave a comment.

Pedro R. 
Rating:
4.0

I was originally returning the trailer to the location on 4645 N. Blithe Ave, however, even though it stated online that there was 24 hour returns, there was not. A really big Inconvenience for me to find out at two in the morning that I have to drive another 30 minutes out of my intended route just to drop off the trailer. Aside from that, the black stone location was very easy to find and to offload.

Maria I. 
Rating:
5.0

Vehicle was not cleaned before I rented it.

Rolando E. 
Rating:
4.0

Counter person didnt get phone number right or email address so had to correct that since i wasnt getting notifications. The amount of gas they told me it had vs what it had was very different and had to be correct and well.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

More Staff needed

Gary H. 
Rating:
3.0

My reservation for a 6x12 trailer was cancelled and nobody notified me. I had to switch to a smaller trailer which equated to more trips. But I ended up spending more time in the parking lot because the first trailer hooked up wasn't even acceptable to use so they had to switch my trailers again.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Train employees better, CLEAN THE TRUCKS!!!, charge customers extra who smoke in the vehicles, make it mandatory for customers to return the vehicles with a full tank.

Tracee S. 
Rating:
5.0

Customer did not leave a comment.

Esteban H. 
Rating:
4.0

Customer did not leave a comment.

Reto W. 
Rating:
5.0

I advise to go in person and look at all the different options they .

SANDRA R. 
Rating:
1.0

Check my account. I have rented from you regularly for YEARS. I am so tired of dealing with your ineptitude, I finally bought a trailer for my own use. I cannot wait for it to arrive. I am so tired of your lack of service, your filthy trailers, and your incompetent and briefly employed staff. I've told everyone to buy a trailer.. it's less hassle and cheaper. You've got the market, but you're not paying attention or responding to your customer base. I cannot tell you how many complaints I've registered, and I've yet to receive a response. This is not how you get repeat business. I'm embarrassed to say I stuck with you way too long.

Rebecca M. 
Rating:
5.0

Need to help your employees by hiring more, very busy with 6 customers and still with a great attitude.

Francisco H. 
Rating:
5.0

Customer did not leave a comment.

Florence H. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

More Help on the front counter.. thanks

Richard L. 
Rating:
5.0

Very efficient operation!

Felipe L. 
Rating:
4.0

Customer did not leave a comment.

Harlow D. 
Rating:
4.0

Need a new system to make it faster to check in to get your equipment

John D. 
Rating:
4.0

Customer did not leave a comment.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

The employees were super helpful! Helped me install the towing gear on my truck then helped me attach the trailer! Very speedy at drop off though I do wish that dropping off way earlier earned you a discount.

Caitlyn B. 
Rating:
5.0

Customer did not leave a comment.

Edgar V. 
Rating:
5.0

Allow us to park in your parking lot , you can post a sign of responsible for any theft or vandalism use your own discretion. That's all other than that all is great. Great customer service.👍😉

Eleanor F. 
Rating:
5.0

Staff was friendly and knowledgeable

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Edgar V. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Check engine light came on not long after I got it, but nothing serious.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
4.0

Customer did not leave a comment.

Wyatt C. 
Rating:
5.0

Lol, advise customers moving from a 1-bedroom duplex to another to rent a bigger truck.

Earl C. 
Rating:
5.0

Customer did not leave a comment.

Norma C. 
Rating:
4.0

Disappointed in the information by a phone call from “customer service”, called us and asked when we were dropping off and asked for later drop off and they said no problem but they did not indicate that that would be an extra charge, feel like we were ripped off

PATRICIA W. 
Rating:
3.0

Parking situation is terrible

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Tim O. 
Rating:
3.0

Pick up was disorganized. No parking for customers. Truck had trash in it.

Eric V. 
Rating:
5.0

Great folks. Very helpful and professional.

Larry M. 
Rating:
1.0

There was a major mechanical issue with the truck that I was given and I tried over 10 times to contact the location to inform them and was placed on holds over an hour and then hung up on before anyone came on. I missed two calls from the location and because I couldn't contact them back they threatened to report the truck stolen when it hadn't even been over 24 hours since I picked it up and left that in the second voicemail. I left my wife's number as alternate contact which was never called, so it wasn't as if I was not able to be contacted. I literally ended up reporting to roadside assistance through u-haul online because I couldn't get through via phone. I also ordered and paid for a dolly that wasn't included and charged for the milage. I had also purchased more gas than was used because the truck had to be towed away, but there were no credits or refunds for any of that. The truck was so out of gas when I picked it up that the gas light was on and it literally died as I was pulling in to the closest gas station to the location. The mechanic who came to check the truck said it had been sitting for an extended amount of time because there were black widow spider webs all over the frame underneath. Shouldn't these trucks be checked occasionally for safety? The mechanic said if it had been they would have noticed the massive amount of damage to the drive train of the truck. The vibration and noise coming from the truck over 40mph was so violent that there is no way that the person who had the truck before me didn't report it. U-haul I will still be contacting you if I can ever get through and I expect some sort of refund or fix for this situation. Very unprofessional.

Leslie S. 
Rating:
5.0

More parking spaces for customers.

Jose V. 
Rating:
5.0

So when I got the truck, the mileage was about 50 miles higher and the gas was lower. Also, the back wasn't cleaned. There were cereal bar wrappers and a few other things. But, the staff afterwards did help me out and took a little off the end price. I have nothing against the location or the company. I know people get busy, I mainly just wanted to bring it up and that was all.

Derrick S. 
Rating:
5.0

Customer did not leave a comment.

Loc T. 
Rating:
4.0

Customer did not leave a comment.

Alan K. 
Rating:
2.0

Lot is filthy. Had to walk thru piles of garbage to get to truck. Would prefer to drive father to a cleaner location - or rent from another company. Staff was clearly over worked - not enough - distracted - nice - but no efficiency in existing process

Susan H. 
Rating:
3.0

The app didn't work. Getting the vehicle went well but returning it was awful. Very confusing, long lines.

Kevin M. 
Rating:
3.0

Poor service at check in. Nobody at the desks for 9 minutes. I came in, four people behind me as four staff were walking between different parts of the store without even acknowledging us. Not even a “we'll be right with you”. Finally I had to ask “does anyone even work here?” For the person to acknowledge me to which they sighed “yea, what can I do for you”

Xavier G. 
Rating:
5.0

Staff were great. But this location was horribly UNDER-staffed. Equipment was in poor condition and used a lot of gas.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Lesleyanne L. 
Rating:
5.0

Customer did not leave a comment.

Southsakhone S. 
Rating:
5.0

Provide assistance with the walk around to the customer. Some of us aren't as tech savvy as others. We had to ask for assistance. All in all the staff were polite and helpful.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

Carlos E. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
2.0

Not have customers standing around waiting so long after rental purchase

Abraham J. 
Rating:
5.0

Great service as always

Sean L. 
Rating:
3.0

There needs to be better communication about drop offs. I was charged two days for dropping off after hours. I was told dropping off before midnight was acceptable for the one-day rate. Service until drop off was great. Pickup and reservations were easy and equipment performed as expected.

Addison L. 
Rating:
4.0

Customer did not leave a comment.

Renee N. 
Rating:
5.0

The van had a disgusting smell/Oder. I thought I could handle it but Jesus my clothes had the stench on it it was so disgusting!! It smelled like moldy cold old cigarettes it was gross they were dirty socks and make up it was nasty… eewwwww!

Jacqueline H. 
Rating:
4.0

The pricing is misleading - on the website it says one thing - daily rate and cost per mile - and when we inquired about the high mileage charge they calculated it another way and then the price was reasonable. Why not just put the actual price on the site and save people a lot of stress.

James S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

No need to improve, keep up the excellent customer service.

Mario N. 
Rating:
5.0

Absolutely nothing!*****

Ovies C. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
4.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

The AC in truck was a little wonky & only worked a little bit, it was over 100° so it was noticeable. Service was great though and check in and out were very quick and efficient.

Kyle S. 
Rating:
3.0

Customer did not leave a comment.

Jesus M. 
Rating:
3.0

Truck was filthy garbage on cab, window Smokey dirty inside, counter girl that helped had to clean box. Then the A/C didn't work on a day when it was 104*. No credit was offered. Disappointing

Kenneth M. 
Rating:
5.0

Owner of Blackstone I-haul was very professional!

ROBERT B. 
Rating:
5.0

very friendly staff even after a long hard day in the heat. Get those guys some AC in the front area

Azzende L. 
Rating:
4.0

charge me for gas which I disagree with because I did not take a picture of the fuel gage.

RICHARD L. 
Rating:
1.0

We left the gas back to what is was and we were charged a gas fee, not happy.

Perry F. 
Rating:
5.0

Everything was great for me! Helpful nice people!!!

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Teri N. 
Rating:
2.0

The supervisor Chris was very rude

KADE H. 
Rating:
5.0

Alyssa and Kristen in your central Reservation location were extremely rude to me, called me two days before my rental and told me I would need to pick it up in Visalia. And we're very unaccommodating. Working directly with a local store is much better. The central reservation concept is very confusing and putting everything online is not the most efficient for your business.

Shannon F. 
Rating:
5.0

Nice a easy to rent from ! And the staff that helped me was very nice on pickup and drop off

Robin P. 
Rating:
5.0

I want to make a suggestion as to every rented vehicle should be washed before it's rented out to another party. I washed it myself before I returned it.

Melissa R. 
Rating:
2.0

The trailer I rented had broken glass, a few rocks and some splintered wood. Provide a clean rental equipment. Not enough staff to service in a timely manner. Answer the phone. Called to reserve another piece of equipment on hold for over 12 minutes. Finally hung up

Rudy G. 
No reviews have been submitted for this location.

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