Customer Reviews for U-Haul of Fresno

Rating:

5.0

Great service. Quick and efficient

Rating:

4.0

Have more people available to check people in and out. I waited in line for 40 minutes to pick up my reserved U-haul truck and the people ahead of me had no reservation.

Rating:

5.0

Customer service is where this place excels at excellence. Friendly staff and super helpful. Even when there systems where down they were they to assist in any area needed. Would recommend 10 out 10.

Rating:

5.0

Everything was great. The customer service was good n helpful.

Rating:

2.0

I’ve been a longtime customer of this branch and have always had positive experiences in the past. Unfortunately, this visit was extremely disappointing. I went in intending to rent a 15-foot U-Haul truck, only to be told that none were available. I then asked about a cargo van and a 10-foot truck, and was told that neither was in stock either. Rather than accept that answer, I walked back to my car and checked the availability online. To my surprise, I was able to reserve a vehicle without any issue, and the website showed multiple vehicles available. It’s frustrating to be told that no vehicles are available when the online reservation system clearly indicates otherwise. This raises questions about the accuracy of the information being provided to customers and the level of service at this location. As a returning customer, I expected better. I hope management looks into this issue so other customers don’t have to deal with the same unnecessary inconvenience.

Rating:

5.0

It was wonderful

Rating:

1.0

The workers at the front seemed inexperienced and didn’t end up adding people as authorized drivers when a license and phone number was given. They only added people as contacts which makes no sense. The guy at the front started helping someone else while we were having our issues and it seemed he didn’t comprehend a single thing.

Rating:

5.0

Fantastic customer service!!!!! Love it!

Rating:

2.0

Got there and truck was on dead empty I’d give them another chance

Rating:

5.0

Truck was maintained well and the employees were friendly

Rating:

5.0

Never have an issue with this location.

Rating:

3.0

Manager expressed to me his concerns that the vehicles are being robbed of their gas EVERY night for the last year and that the local police department is doing nothing about it. Because of the inventory of vehicles at this location, there are too many blind spots that the cameras cannot catch the perpetrators. Employees have to spend extra time and money pouring gas into every vehicle being used for the day just so the customer can barely get to the closest gas station to add more. Something should be done about it. Especially with the price of gas in California.

Rating:

4.0

It was a great experience, I was able to extend the amount of time I needed for the move without any trouble.

Rating:

5.0

..............

Rating:

5.0

Everyone was very helpful and got me out the door quickly!

Rating:

4.0

Long line initially, but easy and smooth other than that. Drop off easy and quick

Rating:

5.0

I experienced a significant issue during the pickup process for my 5:00 AM reservation. Upon arriving at the location, I started the pickup process through the app. Unfortunately, the app was not functioning properly and crashed several times. After finally completing the process, I received a code to unlock the lock: 9722. However, the code did not work despite multiple attempts. I contacted customer service three times for assistance. Each time, after spending time on the phone, I was informed that there was nothing they could do at that moment and that I would either have to wait for someone to arrive or look for another location. To make matters worse, the customer service representatives hung up on me, which was extremely unprofessional and added to my frustration. I had scheduled the pickup for 5:00 AM because I needed to be at an appointment by 6:45 AM. Instead of receiving timely assistance, I was left waiting with no effective solution. I repeatedly attempted to open the lock and even injured my hand in the process due to the lock's placement close to the wall, which made it difficult to access. Finally, at approximately 6:10 AM, a manager arrived and attempted to open the lock but was initially unsuccessful. After checking the code, the manager discovered that the code provided to me was incorrect. The correct code was 7922, not 9722. As a result, I wasted over an hour dealing with an issue that could have been avoided if the correct code had been provided from the beginning. I am particularly disappointed with the lack of effective assistance from customer service. Despite contacting them three times, I was repeatedly told that nothing could be done, and representative even hung up on me instead of helping resolve the issue. I would like to acknowledge that the manager handled the situation professionally and understood my frustration. However, the overall experience was unacceptable and caused unnecessary stress, wasted time, and physical discomfort. The incorrect code and poor customer service significantly disrupted my schedule and put me at risk of missing an important appointment. I expect this complaint to be taken seriously and would appreciate an explanation of how this situation occurred, and what compensation or resolution can be offered for the inconvenience and poor customer service I experienced.

Rating:

1.0

I loaded to app and went for a seamless mobile option to save time in line. This place has always had long, slow lines since they don’t staff customer service people. App sucks. Didn’t work so I had to wait to be helped. Then waited for some kid who had to track down a key. Spent 20 minutes waiting and got switched to a different van. Just horrible, slow, customer experience. Don’t go here. Plus van was dirty and they expect me to clean up someone else’s mess.

Rating:

5.0

Really a great experience. The truck was perfect for my needs. The staff was really helpful and knowledgeable. I will definitely recommend this U-Haul location.

Rating:

5.0

Very pleased with the experience. Would use again.

Rating:

5.0

There was only one thing really that I feel needs to be relooked at. After making my reservation for 10’ truck. I was given an option to keep original reservation . Or take advantage of a promotion you had . Upgraded to 15’ truck and $1.09 per mile if I would go pick up from difffernt location. But since I was waiting in line next to be seen. I explained I’m already here and asked if any part of that promotional special . Can be given here since I’ve been a loyal customer my whole adult life. With a quick reply of NO ! ITS ONLY FOR other rental location. So with that being said and made cleared I stayed put and got my rental at original location. What a disappointment that was and a waste of time. I think if you’re going to push a promotion onto customers like that. Why have us call to hear you can’t help on giving even a discount to us if we pass on it . Just include it in text that any customer long time loyal or first timers. Receive nothing towards reservation made if unable to switch . That way we don’t get shot down thinking we’re valued and appreciated if we can’t make the changes to our reservation . In my case I was dropped off at location I couldn’t even get to other location if I wanted too to begin with . Other than that it’s what it is

Rating:

4.0

Great experience with one exception. Truck came with almost no gas so I had to gas up right away. Other then that - good job. Will use this location again

Rating:

3.0

Have more coverage, it took an hour to check out and drop off the equipment.

Rating:

5.0

They are always very kind and knowledgeable

Rating:

3.0

More people working would make things go much faster

Rating:

4.0

Truck could have used a car wash and was dusty inside. Truck ran good. Although, your truck had so much ads and some helpful things. I suggest a simple quick guide card for reference. 1. How to use door fob. 2. How to start car. 3. Where the gas tank is. and what type of gas to put in. I did call help line two times.

Rating:

5.0

Customer service was excellent

Rating:

5.0

Staff was very helpful!

Rating:

1.0

Need more employees other then that staff great

Rating:

5.0

I rent trailers often and the service is always excellent friendly professional and great customer service.

Rating:

2.0

This location gives you the vehicle on empty because they have an issue with homeless people stealing gas overnight. They warn customers of this, unless you've reserved online. Then you just get your keys with no warning. This caused me to run out of gas before getting to my destination. They also did not give me the dolly I ordered after assuring me it was in the back of the truck. It was not.

Rating:

5.0

We were in a pinch and really needed a cargo van and everybody else is out and I called him and they were so friendly and they made it happen so fast and I didn't think I was going to be there on time and they were so cool about it I did make it on time😁 and we ended up paying half as much as we thought we were going to I love this location I'll never go anyplace else for my U-Haul needs and I'll tell my friends

Rating:

5.0

Very attentive and professional

Rating:

5.0

Easy transition

Rating:

5.0

The staff was great, and I was in and out. The young man that helped me went above and beyond what he had to do. The truck itself was a bit beat up, but not horrible.

Rating:

5.0

It was a busy day but it was good.

Rating:

5.0

I thought Ernest treated the customer as me very well got. Everything set up ready to go. And as I came back, same guy, same service. Thank you for the hospitality Blackstone location.

Rating:

5.0

Truck yard Guy! Super! 10 stars! Helped w mobile return

Rating:

3.0

The U-Haul didn’t have any gas and when we told them it was out of gas they just put enough in it to get to gas station and we had to fill it up enough to use it. That is unacceptable it should have a decent amount of gas and the customer should not be responsible for putting in enough gas to functionally use it

Rating:

2.0

The drive lanes and parking areas for trailers and vehicles are littered with debris. I picked up a handful of nails, screws and other sharp objects so I don’t puncture a tire. Your employees or even someone from the homeless community close by could keep this place clean and tidy. It’s not difficult to maintain the yard but you’ll need to change your employees behavior if you want to make a difference.

Rating:

3.0

Well everything did go fine up untill I actually got to the store. I reserved the U-Haul on the app. But then it got canceled at the last second so then I had to do it again. Then it came to a halt cause it wouldn’t let me move passed giving a secondary number so instead of being quick through the app I had to go inside still just to rent the U-Haul that I already had reserved twice thru the app. Then the price ended up being higher than originally told even tho there was supposed to be a price lock in.

Rating:

1.0

They do not put the equipment that you reserve in the truck. There was hardly any gas in the truck and it broke down the minute. I pulled out of the parking lot. They do not check their trucks apparently because if they would’ve that would’ve never happened. The worst experience of my life broke down on a busy boulevard before I could get to the gas station. Had to call police Because roadside couldn’t get there for over 30 minutes.

Rating:

1.0

Manager extremely unprofessional he didn't care what you had to say and wold scream at time no coustomer service training. He also looked homeless.

Rating:

4.0

When picking up the Van the gas tank was fully empty with the gas light on. Inside the can it appears that the rubber floor and some plastic trim pieces were missing. Other than that though the representatives were great! Very nice and Friendly. The store reps are the reason I would recommend people using this location.

Rating:

1.0

Getting charged for things that I shouldn’t and waited 2 hours on hold ! Never renting through here again very unprofessional

Rating:

5.0

I had to divert to this location unexpectedly at the end of a long one-way move, and the experience could not have been better. ​First, a huge shout-out to Sheila on the phone support team. She was amazing, calm, and quick to locate this alternative dealer for me when my original drop-off plan fell through. ​When I arrived with the truck and auto transport trailer, it was right near closing time, but the Isaiah did not hesitate to help. They were super friendly, fast, and remarkably efficient. They handled the check-in and unhooking process smoothly and had me on my way in just minutes without making me feel rushed. ​Turning what could have been a stressful hiccup into a quick, pleasant finish to moving day made all the difference. I highly recommend this drop-off location!

Rating:

5.0

Great customer service!!!

Rating:

4.0

The young lady that initially waited on me was kind and helpful. Other people were stiff and unwilling to provide good services without extra charges that made the experience less than stellar. For example: I needed a trailer hitch and there were several laying on the floor in the garage that had been left behind by other customers but the attendant insisted that I buy a new one for a single 6 hour trailer rental. I understand that that is your policy but I would have returned it for someone else to use who happened to for get to bring their own. In the past, any attendant would have allowed me to borrow a spare but the extra cost was not for customer friendly.

Rating:

1.0

I never rented or dropped off

Rating:

5.0

Helpful and quick to get us setup and on the road.

Rating:

5.0

Make sure there's fuel in the tank...enough to get to the location you are going to.

Rating:

3.0

it was a bit of a long wait to pick up the truck (maybe 15-20 mins), felt like they might have been a bit understaffed for the queue. but dropoff was quick and easy, and the vehicle itself was excellent!

Rating:

2.0

We arrived to find out that the equipment I had specifically requested nearly 2 weeks before when I made the reservation was unavailable. I had asked for 2 regular dollys, a furniture dolly, and an appliance dolly. All we got was one appliance dolly. Mind you, we were moving from a 3b2bth house when tons of furniture and boxes - these would have made our lives so much easier. Once we got the keys to our truck (which they luckily had the right size available), we were informed it container 3/8 of a tank of gas. Wrong. It was completely empty it would not even start up. We had to wait for someone from uhaul to manually pour gas into the tank, and then we came to find out that despite having some gas, the fuel gauge was not working and still showing 0. We spent $150 filling up the gas tank at the nearest station, as we were told that once it was full the fuel gauge would “hopefully start working again” (per the manager that this worker was texting). Luckily the fuel gauge did begin to work after filling it with gas, but we began our day almost an hour later than we had anticipated, with not enough equipment. Workers were fine and nice enough, but I was not pleased with not receiving all my items, and I wish that they had just given us a different truck rather than waiting to fix the one we had. To give credit, they did give us a $90 credit for the gas tank since we brought it back almost 1/2 full and we were not charged for the equipment we obviously didn’t receive.

Rating:

5.0

The GM was an amazing representative of U-Haul

Rating:

5.0

Nothing, The gentleman that waited in me was polite and respectful. Went out to the trailer I requested and hooked everything up. All good

Rating:

3.0

I was charged an extra $38 for going over the estimated mileage but I returned the truck with 4-5 gallons of gas more than I picked it up with and the manager wouldn’t just call it even or reimburse me for the extra gas. Piss poor customer service in my opinion.

Rating:

3.0

I can't believe the Uhaul stores don't know what kind of truck they carry (one-way vs. return) , DON'T know where Morro Bay is, and I have to tell 5 different agents that I am moving to Morro Bay , NOT Belmont. ANd NOW- you people are trying to take 60.00 MORE out of my account?? For WHAT?

Rating:

3.0

Overcharged and inaccurate odometer.

Rating:

4.0

Fix your air conditioner it’s hot and NO AIR is not fun.

Rating:

5.0

Lower the prices.

Rating:

5.0

Super Fast and Friendly Service from Duncan

Rating:

5.0

You charged me for 2 extra days and it was only 1 extra day! Please refund $20 plus tax. Rental on 9/9/26 was for a minimum of 2 days at the $161.44 per the rental agent at Fresno, CA. I called in for 1 day extra at $20. Thanks!

Rating:

4.0

Customer service was great and quick.

Rating:

5.0

Cut and dry, they made the drop off process smooth.

Rating:

3.0

They forgot my appliance dolly

Rating:

5.0

Fast and friendly customer service!!

Rating:

5.0

Nothing! Great service and very helpful. Duncan the manager was a HUGE help😁

Rating:

3.0

All day with one guy working the counter made for a 45 minute return of the trailer. He did great taking his time with each customer. But one guy working is ridiculous.

Rating:

1.0

They will lie to add more fees on your uhal

Rating:

5.0

Nothing everything went well

Rating:

3.0

The truck I initially received was stuck behind other vehicles on the lot. Was difficult to maneuver off the lot. Poor explanation of filling the tank after finished. Surprise charges. Granted underestimated the expected mileage but was more expensive than I was expecting. Overall it was extra stress on moving day just have to go with the flow.

Rating:

5.0

Very good

Rating:

5.0

From Manager Duncan to staff Isreal and all other staff they are friendly and always willing to help. I Rent trailers often from the N. Blackstone Fresno location and they always have trailer size I need. THANK YOU!! And will continue to come to this location for future rentals.

Rating:

5.0

No complaints! Duncan was fantastic. We were in and out quickly and the whole process was extremely efficient. Return was quick and easy as well. Just what you want when you have had a full stressful and exhausting day. Highly recommend this location!

Rating:

5.0

Check battery. Headlights could be effected if driving at night. Why isn’t there no radio frequency? Drive was unable to adjust seat for his lengthy legs and height. We have used U-Haul since the early 1950’s and enjoyed the services. That is what kept us as loyal customers.

Rating:

5.0

Duncan floor manager very helpful and efficient service took care of my needs when I brought the truck back.

Rating:

5.0

Have more people there to help out either the long lines

Rating:

5.0

Easy experience, friendly people. Can't ask for anything more.

Rating:

4.0

We were very please with what we needed. Last minuate.