Customer Reviews for U-Haul of Fresno

Rating:

4.0

The only issue I had was the attendant that checked me out upon delivery was to me very lazy. He then said he had a bad back and could not dismount the trailer. I then told him my son in law and I would do it. I'm sure U haul has policies where customers aren't allowed to mount or dismount equipment.

Rating:

3.0

Good as usual. The staff allowed a rottweiller dog inside the business that kept growling at my 6 year old. Felt unsafe at the business.

Rating:

2.0

I should not have been charged because there was sand in the back

Rating:

5.0

Trailer was dropped off and staff were friendly and efficient.

Rating:

5.0

For a total of 8 times I have used U-Haul of Fresno. Every time I have received nothing but great service, including this visit. The man who served us did so very well, and we had some conversations together about collector cars. I am sorry I cannot remember his name, but it had three letters.

Rating:

1.0

They didn't come to help at drop off I had to go inside and wait 30 minutes in line They argued with me about returning it on empty And charged me for it No I didn't take pictures because my pick up was horrible as well

Rating:

4.0

I was given a truck with a fuel cap issue and the check engine light on. I have never had a truck run so poorly. I had to rent the truck for an extra day because it took twice as long to commute anywhere. The truck jerked so badly that I had to slow down and hope nothing was broken. The truck should have had maintenance instead of being rented. I am very disappointed.

Rating:

2.0

Super short staffed, the appliance dolly we reserved wasn't available.

Rating:

4.0

I turned the truck in may 27th, 2023. The two people that were working deserve all the credit, and probably need a substantial raise. They we're under staffed because other employees called in sick, and as a business owner myself I know how tuff that is.

Rating:

1.0

Workers are very rude and disrespectful. Was charged more for rental than original quote. Vehicle was not clean at all, all full of nasty stains everywhere, returned it early clean and they rented it out 5 min later. Manager acted like he was gonna fight us. Pulling up his pants and coming from behind the counter. Trying to challenge us about how we were charged. I asked the worker to charge on two separate cards which he chose not to do then got mad at us and made us leave. I want a phone call 559-955-6384

Rating:

3.0

Trucks AC didn't work, had engine lights on, and transmission overheating. 90 + degree day with no AC not good experience. Truck was junk but the staff was good. I feel I should have received discount , I h add d to end my day early due to truck condition.

Rating:

4.0

Better care of suspension on the trucks shouldn't feel like I'm going down a back country road when in town. And brakes as well.

Rating:

2.0

Not a good experience overall. Had a long wait in picking up the equipment because the computers were “down”. Employees seemed to be lost as apparently you have no back-up to deal with this situation. Thankfully the computers came back up shortly. Dropping off the equipment was not much better. No one came up to check me in, so I had to go inside and get in a long line. After some time I asked if there was a yard person available to check in the trailer I was returning. I was initially instructed that I could unhook it myself and I would receive a receipt via email. The person then decided he would unhook it and told me I would receive the receipt via email. Not a very customer friendly experience.

Rating:

3.0

There was a mix up on the reservation.....I had to go back to the location to verify my reservation. Hardly any gas in the vehicle to begin with.

Rating:

1.0

Keep track of which ubox is mine. Don't move it if you said you're not going to move it.

Rating:

5.0

I always use this location very time i rent my truck staff is very friendly and very helpful Keep up the great 👍 job

Rating:

5.0

Easy pick up & return

Rating:

5.0

This location is highly considerate with extraordinary customer service. The experience is memorable.

Rating:

4.0

The only complaint is that when I picked up the truck in Stockton, there was 1/8 of a tank of gas, and that was indicated on the receipt, so I returned the truck with 1/8 of a tank BUT when I got home and looked at the emailed receipt, it saud that when I picked up the truck in Stockton there was 1/4 of a tank when I dropped off in Fresno. I have proof on paper that the truck only had 1/8 in the tank. I was charged over $28.00 for gas by UHaul. How can they make mistakes like that? I will call Fresno and get them to refund the gas charge.

Rating:

3.0

I rent allot of U-Hauls in average truce a month. For years now. This location has a serious gas siphoning problem. So on renting the U-Haul it never has the amount of fuel its supposed to have, also since they pull houses and put hippies in the tanks in order to get that fuel that they evap system is compromised. Bot only do you need to refuel before you even get to use the U-Haul but more problematic the truck doesn't get the gas mileage it should. Costing the customer even more. I know you can solve this problem because Penske has, so I know it's possible. I'm referring to U-Haul of Fresno and also the Mid City branches.

Rating:

4.0

Nothing

Rating:

4.0

Parking for customers that rent for the day

Rating:

2.0

I was instructed to park my vehicle behind the u-haul building or on the street. Expecting to keep the pickup over night, I didn't want my car on the street. There was NO PARKING anywhere behind their immediate building. (I took pictures) I parked in the parking lot where there were vacancies. My car was locked in overnight where I couldn't get it. I was furious! The woman was very rude. No "I'm sorry" at all. Her boss did call and apologize, but help in getting my car. Instructions need to be precise!! I'm sure I wasn't the first person to ever do this. If so, make sure the next person has GOOD information. It really put me and my friends out by having to cart me around to meetings.

Rating:

1.0

Check engine light was on upon pickup. Van was supposed to have 1/4 tank of gas -- it was empty. Ran out of gas en route to gas station after picking up the van, then discovered there was no cap on the gas tank.

Rating:

5.0

My experience on Saturday was fine everyone was very helpful

Rating:

5.0

Wonderful experience Excellent and very nice staff

Rating:

3.0

My experience was okay..it was early and alot was going on..took me over half an hour to check in and get dolly.

Rating:

5.0

Great Service

Rating:

5.0

Excellent quick customer service. Clean restroom. I highly appreciate the staff being quick and pleasant after a long busy trip moving.

Rating:

3.0

The trailer I received had a hole in the top. About Quarter size. I patched it with tape for my trip. Hopefully they fix that for the next person.

Rating:

5.0

This is my U-Haul place of choice in Fresno. I've used it many times and will continue to do so!

Rating:

5.0

The truck only had 12 miles of fuel in it when the invoice stated the truck had 1/2 a tank

Rating:

1.0

The truck was only minimally clean and it shook badly, more than most. We were given a truck that only had 1/4 of a tank of gas in it. We only used 1/8 of a tank and, therefore, decided to let the location fill it up and, as is usual when renting a truck, pay more per gallon of gas than you would at a gas station. We were not told that there would be an $80 fee for not gassing up ourselves.Therefore, we paid $80 for 1/8 of a tank of gas. This is outrageous. If Haul is going to charge such a ridiculous fee, they should say so when they rent the truck. It was just a money grab and I will never rent from this location again.

Rating:

5.0

Todo muy bien en esta locación y tenían lo q yo necesitaba.

Rating:

5.0

I was very pleased with the service and the assistance with hooking up the equipment

Rating:

3.0

My only complaint was watching the young lady behind the counter paying more attention to her cell phone than paying attention to her customer she was suppositive been helping.

Rating:

5.0

N/A - I was only at the pick up location, not the drop off.

Rating:

5.0

Very friendly staff. Clean and reliable truck. The manager Chris greeted us and ensured we were being helped to our satisfaction. Huge difference in customer service since I used this location several years ago. Definitely recommend.

Rating:

5.0

Had a very good and easy experience, Brianda I believe was her name was very friendly and helpful through out the whole process.

Rating:

5.0

I don't understand that if you rent moving blankets, and don't open the package, why they wouldn't be refunded? That seems counter to anything purchased for a price, then unused, doesn't get refunded? Surprised by that.

Rating:

4.0

Don't Armoral the driver side floor or the gas and brake pedals. It makes those surfaces very slippery and could create an accident.

Rating:

4.0

Cheaper price per gallon (99¢->89¢)

Rating:

5.0

The truck I used had very little gas in it. I've driven tractors that were better. It was very rough and the transmission was downshifting harshly.

Rating:

5.0

Great employees , they are people person's courteous, well mannered, friendly. Loved it the two times I was there this past week. Great service and on phone as well to reserve what I needed twice this week

Rating:

3.0

The vehicle inside was really gross and has spilled coffee or something all over the floor. Definitely feel overcharged for the use of the vehicle. Probably going to start looking into different rental companies from now on.

Rating:

5.0

Very helpful and polite

Rating:

1.0

Employee Gabriela Valenzuela was rude, unwelcoming, unhelpful and useless. Inadequate customer parking. Truck she provided was dirty, had door damage making it hard to open/close and was parked in wrong location. Had to go inside 3 times to complete transaction. Avoid this location and Gabby at all costs.

Rating:

5.0

Battery power on Van was low. Brakes were soft and faded . Make sure the equipment is well maintained. Should ask on drop off if there's any mechanical issues.