Customer Reviews for U-Haul of Fresno

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Fresno

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Tabitha S. on

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Staff was very rude.

Kevin S. on

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Customer did not leave a comment.

Howard P. on

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Customer did not leave a comment.

Adrian P. on

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To crowded

Robert E. on

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Y0ur agent was stand off,ishi. Not interested on helping us, the customer.

Cliff T. on

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Customer did not leave a comment.

Jeffrey C. on

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Customer did not leave a comment.

Ome L. on

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Surprising fast... as my experiences with Uhaul are generally that staff is short staffed and slow. There were several associates and I was given a lot of support on my needs. Thank u!

Traci S. on

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Great customer service. Thank you

sarah C. on

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Customer did not leave a comment.

John C. on

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The door hindge broke while driving down the freeway and the door was difficult to use.

SHARON S. on

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Customer did not leave a comment.

Scott A. on

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Jose M. on

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Thomas P. on

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Only one person working desk 4 different individuals waiting. A gentleman checked my return was not customer friendly.

Linden L. on

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Customer did not leave a comment.

Angelohicham I. on

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There staff was great, you just need a few more.

Miguel H. on

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Long lines. Not enough staff. Was there for an hour trying to get a rental. They need to make it easier and faster! I seen potential customers leave due to the slowness

Santos C. on

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Customer did not leave a comment.

Patsy C. on

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Clean the restrooms. They were filthy.

Maria G. on

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Great friendly professional staff and fast return service.

Judy M. on

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Truck was dirty. I was told the tank was 1/2 full was below 1/2. I returned truck with gas just over the amount I received it but just below 1/2 tank wanted to charge me $8 to fill to 1/2. My fault for not checking all this and letting them know before I left.

James J. on

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Customer did not leave a comment.

Robert B. on

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The last time I rented a uhaul. It was a great running, super clean truck. This truck was filthy on the outside, dings, scrapes. the mirrors were so tight I couldn't adjust them. Soon after I took off the digital odometer stopped working. It did come back on on the return trip.

James W. on

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Terrific experience.

Jack H. on

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Customer did not leave a comment.

Nicole G. on

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I was promised a call by 6pm the day prior to my pick up, however that did was not the case. I requested a pick up time of 8:00AM and had I received the day call I would have had time to change my location and time. Sadly, I did not receive an e-mail until 7:00AM on the pick-up day informing me a truck would not be available until 1:00PM. Keeping your promises to your customers, does not only show great customer service, it also shows you care about the well being of your customers and would us to do business with you again.

James D. on

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Customer did not leave a comment.

Stephen S. on

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Michael F. on

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The costumer service needs improvement. Not friendly and welcoming what so ever.

Phillip Z. on

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Techs receiving and providing equipment were not only rude but did not go over any procedures of how to operate equipment. The cashier was fantastic in customer service. However, the wait to speak to them was about 45min to an hour as they seemed to be short staffed. At drop off the tech receiving the equipment did not know how to properly check in. This caused a delay in drop off and discrepancy with the receipt.

Christopher O. on

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The customer service is outstanding!!!

dirk P. on

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The truck interior was not really clean and the windshield was not clean at all. I also ordered and paid for moving blankets that I never got and didn’t know so until I had left the facility and was well on my way.

Oleg G. on

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You are doing very good job. Thank you very much for your service

Guadalupe F. on

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there were 5 people waiting to be helped and 2 employees and only 1 employee was assisting. Also during checkout the employees started helping the people that came last, we had been waiting.

Russell R. on

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Staff working out in the yard made me wait forever, were a bit rude and standoffish. Even with a reservation it took more than 45 minutes with only 2 people in front of me.

Ikwinder S. on

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Truck had cement on the floor I had to clean it before using

Peter C. on

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Customer did not leave a comment.

Margie E. on

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Very good