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GABRIEL GCustomer Reviews for U-Haul of Fresno
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had set up to drop off at one location only to told that I couldn’t drop it off there when I got there. Had go to another town to drop off
BRAD PYour all were amazing
Roya DGreat costumer service. Easy to pick up and drop off.
ROMEL Meveryone was very helpful
MARY DDuncan was awesome, highly appreciated his assistance in what was a busy morning. Excellence in customer service for sure! Thank you, Duncan!!
Yolanda AFaster customer service
YOLANDA HNo room to park, person who checked us out said "Owner" on his badge. Very rude, an embarassment for UHaul. Will not rent there again. Barely any workers, always long lines.
DEMITRI GNothing girl up front was very nice and helpful. Guys that help hook up the trailer was very helpful. This site is only place I’ll rent from.
DAVID ATo much clutter vehicles in the way of returns. No one to talk to only 1 person around. Returns should be much faster
WILLIAM MThe app would NOT let me upload a pictures. I kept trying to take a picture, but it would NOT work. It kept saying to retake it. I did take pictures on my phone. I can send them to whichever number needs them. I just had a hard time trying to get a good photo that the app would accept. I tried flash, no flash. Close up, far away. The app wouldn’t accept the photo. I returned the car before 9. Thank you for your service. Please reach out to me for the photos. I WILL send them.
JAVIER EThe representative Named Veronica helped me out but upon me arriving to the counter when she already had said she could help me, wonderful and all the while i was waiting while she looked for a photo on her phone to show a co worker when i was clearly standing in front of her already waiting, I though maybe she was finishing up something from a previous customer and to find out she was with her phone and scrolling through her photos to show a coworker - i couldn't believe it. I don't expect exceptional customer service any longer but come on, Veronica needs to do better customer service was poor, i mean no customer service id rather do self checkout than have to deal with that. Very unprofessional.
Monica PBlackstone site is well op e ated
PAUL DSome of the most horrible service you can ever have not enough staff by far
JANES BGas tank must be filled fully and ready to go
ANDY HThis marks my second visit to this particular location, and my experience was, on the whole, unremarkable. I believe I was overcharged, and the representative indicated an inability to process a reimbursement for the additional fuel expense.
APRIL MMore employees
Benigno CThere could've been more then 1 person checking people out waited in line for 30 minutes before I got helped
Gordon SMore counter people
JIMMY VDuncan and crew handled a busy Saturday with slow computers with so much patience and kindness. Our experience here was excellent and we were made to feel like the only customers even though they were taking care of so many others too. Great experience!
Sarah AIt took one hour an forty five minutes to check for a trailer I reserved a week in advance and uploaded all the necessary documentation for and payment in advance. They had one person working the counter. He said the system was going slow and this happens every Saturday. You should look into how the management is mismanaging the staff.
Oliver BThis was a great rental experience. The trailer was as advertised, the attendant attached the unit to my hitch and checked it out, and the return went smoothly. What's not to like?
PETER SVery friendly and courteous .
DAVID WVerys fast and easy to rent with a Major credit catd.
MARIO FProfessional service. Very nice young lady!
TRUDI SExcellent customer service experience!
BRENT CCompany policy is truly the issue. Call references at 7:00 am? Are you serious? They’re in bed.
SCOTT MHave gas in the truck and replace faulty mechanisms. The truck leaked gas due to vandals syphoning gas. It took an extra hour to leave because the gas meter read zero miles to empty. Now I’m out extra money in order to complete the job and make sure that there is a quarter tank at drop off.
Brent FThe location and employees were nice when within working hours. When dropping off the truck at delivery after hours, a homeless person jumped out of a parked truck and ran off. Other homeless in the area created a questionable safe environment. If dropping off after hours, a security person on site would be good…or individuals could be made aware of the location homeless/drug population.
STEPHEN FPrices
DELENA WUnder staffed. I had to unhook my own trailer. There's always trucks parked in the drive through. So you can never pull up or through.
STEVEN KSafe and smooth ride
DAVID MWe did not have furniture pads included.
James GDrop off was super easy. The gentleman who helped us was very kind and helpful. Made the drop off super easy and quick.
Veronica WThe truck I reserved was given away but they found me another one quick and easy. Thank you!
Eric MI’ve been dealing with this location for over 20 years and I’ve been treated good their rental trucks are nice and clean
MARTIN MService was very good. Made a reservation for needed equipment. But I did wonder why an employee was just wondering around with a coffee cup as the line was growing and only one associate was helping customers. Overall the service was very good. Have been a customer for various equipment and packaging supplies for years. Thank you.
RANDIE HHave at least a 8th of gas in the truck at all times the truck i had rented had no gas right when I turn it on other than that I was satisfied I will be renting soon to move in a couple months.
VICTOR PCustomer experience was not good. Feels like workers could care less. They also do not explain process well. Perhaps they are overworked or understaffed and resentful. I will not use Uhaul again. There are too many other options.
RENEE SLocation is well run with staff who hustle, but the IT infrastructure used to support them from UHAUL central is really poor, all my problems have been IT related
Jesse KMy truck was not pulled out to center of the lot. It had none of the blankets or Dollie’s that I had requested in it and the check engine light was on with 133000 miles. I also had to scrape the ice off the windows myself. And customer service was not helpful - the one guy working there.
Jack HThe man that checked us back in was great but the gentleman that checked me in was rude . He was annoyed when we asked to switch the size of the truck because we needed a U-Haul with the ramp , he didn’t like me asking my mom about the insurance , I felt like I couldn’t ask about the charges . He was not happy to be inside helping me cause the other guy was helping someone else . The guy had to come in from Outside to help cause it was busy .
Brianna WThe General Manager was very kind and did his best. I returned the gas tank a TINY BIT under a quarter and they had almost charged me a fee but i explained to him that I received the uhual at 50 miles. He remembered and helped me out with this. He was there all day which i appreciated just in case i had issues. Great customer service I would say having more people in the front would help because I did have to wait about 20 minutes before talking to someone.
DEJALINE XReserved a 20 foot truck ahead of time. Day of rental I was not told which truck was mine I was just sent outside and told to match the number on the key chain with the truck number. When I walked up to truck I noticed the gas cap was off and dangling on its side ...I went back inside and notified the employee at the desk I was not offered another truck but told to just take a picture and adjust fuel level while checking out online. The truck was in such a tight spot I had to move the truck out so I could take the pictures to check out before leaving the parking lot. As I started the truck and it ran, the dash display started displaying how many miles until empty and that number continued to drop making me sweat it just to get to the gas station down the road. No matter how many times I removed the gas cap and tightened it I had to see the "Check Fuel Cap" the whole time I drove the truck. Also, when driving the truck, the steering wheel had to be turned to the left so your hands are in a more "7" and "1" position instead of a "10" and "2" position just to go straight down the road which made it very difficult to see how fast I was going and tiresome since I drove almost 100 miles.
MATTHEW ZVery fast and efficient check in. The guy was friendly and customer care oriented. I liked this location. Matt
MATTHEW MGreat service and very friendly.
ENRIQUE AHire more personnel. Short staffed impacts customer service.
FRANK MEverything was great. Quick and easy.
JOHN EThe truck was the most dangerous thing I’ve ever driven and I felt extremely unsafe in it the entire time. The first truck was completely blocked in, and by the time I waited for it to be taken out, the gas tank was completely empty because it had been siphoned. I got a new truck and it was so janky I could’ve swore the wheels were going to roll off while driving and worried the whole time that the engine would give out since the check engine light popped on (which I asked about and was told “it’s because our gas always get siphoned, nothing to worry about though”) but it was something I worried about. I’m just thankful to have made it safely. I will not be renting from U-Haul again. It’s not worth risking my life over.
JUSTIN KI am very satisfied with the exceptional customer service from reservations to drop-off. The location provides all the necessary moving and storage supplies at a great price. I plan on returning for my next move. Highly recommend! Thank you U-Haul Representatives.
APRIL MJust keep on trucking Fresno U-HAUL Very grateful 🇺🇸✝️ 🦅
RICHARD FGreat staff,,excelent service.
EDWARD VNone
ANGEL GEverything was very easy. I ordered my truck on line. It took about 5 minutes to get my vehicle when I arrived and about the same amount of time when I returned it. I rented a cargo van and it was a new vehicle. Very clean and comfortable.
DAN PEverything was great
KIMBERLY HGood customer service but remember "There's always room for improvements "
ARTY CPrompt and speedy service.
CHRISTINE PDuncan was a standout! He helped with the app and helped with the return. Others were available but they could not help me with the app nor could they help me with the return. Duncan did it with a smile.
Jeffrey JThe experience was great, staff was great and wonderful. I will definitely keep doing business with this location.
ALFRED SI made the reservation 2 weeks in advance. I physically came to the location one week in advance and spoke to Noel to confirm the online reservation. ( I did this due to a previous experience.) I made the reservation for 10 am and I arrived at 10:20 and the vehicle was STILL not immediately available. They had to change the battery. Once I got the equipment everything was fine. I gave an average rating because when it comes to timeliness, they are not timely. But the equipment is clean and in working order. Just expect to wait because the equipment is not immediately ready despite the reservation.
JEFFREY JVery good
Margie E | Overall Experience