Customer Reviews for U-Haul of Fresno

Rating:

5.0

The process to pick up was fast, and the agent was friendly upon return. They explained everything at closing and i was totally satisfied with the rental

Rating:

1.0

This was a terrible experience. I attempted to use your app to check and did everything and then at the end it said your rental is not eligible. Please tell me that up front. I ran out of gas in my rental truck after driving 20 feet. Noel went to get gas because he didn't have any and 30 minutes later he came back with snacks and a drink and ignored all of the customers. Brandon came out a few minutes later and put a couple gallons in my truck so I could leave. The manager, Noel was very rude to his employees and the customers. Opposite of that, Veronica and Brandon were very helpful. I arrived at U-Haul at 7:45 and didn't leave until 9:20, that is totally unacceptable. I had 10 people waiting for me to move but Noel didn't care. The management of this location is awful and give U-haul a bad name.

Rating:

5.0

Getting a moving truck for my move on a Friday was so easy and a quick process. They had wonderful customer service and it was a smooth process. The drop off was the same experience too and took less than 10 minutes! Thank you for making a stressful move, more simple!

Rating:

1.0

Gas tank was emptied by a homeless person. Their answer is to keep fuel at 1/8th or less. Mine is as near empty and had to immediately get fuel. It’s impossible to estimate it right at the beginning so I either have ti refuel twice or give U-Haul free gas. Feels like a scam when locking the gas caps at night would be an easy solution,

Rating:

5.0

Was very busy at the time for rental returns, but staff was friendly and efficient.

Rating:

1.0

Get rid of your eAlert system. It messed up my entire account and will never use u-haul again.

Rating:

1.0

Called me the day prior to ask me to go to another location that was 25 minutes away, tried to offer cheaper price per mile but it didn’t even matter it would’ve costed more per mile if we went to the other location. Then the gas wasn’t even filled up the way it should’ve been so we barely had enough for one big load, I’ve had a better experience with other locations so I won’t be back here again.

Rating:

5.0

Flawless customer service. Don't change a thing!

Rating:

5.0

The young man who helped me was very friendly and helpful.

Rating:

4.0

I reserved a trailer from them online. Very fast check out at the counter and they hooked it up and disconnected it quickly and had me on my way.

Rating:

4.0

Computer issues so checking out was a wait and had to keep switching trucks because were all on empty with gas so the process took longer than expected

Rating:

4.0

Getting physically in/out was quite a scare as we witnessed a fender bender as some one was trying to pull in or out of the lot… there was a challenge trying to park temporarily near the business unless you parked on the sometimes dangerous street of Blackstone Ave pretty much no customer parking and large semi truck parked in front entrance with no access in/out of lot for clients to move about with vehicle… the administration was perfectly professional and helpful working as quickly as possible to process the line in spite of working alone picking up/dropping off. They are the absolute reason for good rating but the landscape is questionable on many levels of safety and customer convenience

Rating:

3.0

You guys could cut us some plaque especially when they put more in the gas tank I put a full tank when it wasn't at a full tank when I got it and I barely went over the miles I didn't have to fill the gas tank I did it out of the kindness of my heart

Rating:

2.0

My van was on Empty. They said they cant control how much gas is in the vans when returned and the gas was siphoned. I told the manager he can verify that the van has gas in it before he assigned it to me.

Rating:

5.0

Nothing. It was just a drop off.

Rating:

5.0

Keep giving the same outstanding service to to all your customers.

Rating:

5.0

Nothing that i know of, thank you

Rating:

5.0

Best location I’ve ever been to! Very understanding people and convenient pick up.

Rating:

5.0

Always great service everytime I rent a truck. Thanks Guys! Jonny From Smash Bros Bistro!

Rating:

2.0

Wait time is way tooooo long to get service at this location. Maybe better personal or better yet, more personal at this location, also more training in assessed a plan to star the morning work/opening.

Rating:

5.0

Absolutely great experience. Quick and easy process.

Rating:

2.0

Way under staffed and over committed. Picked up a 15 foot truck that the attendant spent 30 seconds cleaning at best. The check engine light was on, the truck had no rear view mirror, and it had less than a quarter of a tank of gas when I picked it up. Drove it 34 miles and was charged $90 FOR FUEL!! Asked for an appliance dolly and was charged for a furniture dolly as well. A heck that $29.95 ended up costing me OVER $200!

Rating:

5.0

Quick, easy and professional! The man came out, got the information and verified fuel levels and conditionbof vehicles and we were on our way. Thank you!

Rating:

5.0

The man who helped us check in named Michael was very helpful and knowledgeable and the man who checked us out (i can't remember his name) was supper helpful and quick getting us checked out!! 😀 GREAT EXPERIENCE!!

Rating:

5.0

Michael was awesome. He was very helpful and professional. Would 100 % recommend this location to anyone.

Rating:

5.0

You served my needs perfectly.

Rating:

5.0

The person that helped me was very helpful. This type of customer service is hard to find and especially a person that cares about there customers!! Thank you! Regards, USMC Veteran

Rating:

5.0

Everything went smoothly…

Rating:

2.0

Ensure that there is gas in the vehicle as represented on receipt given and highlighted at check in. Ensure that customer checks all boxes correctly and is not told to skip the pictures on the mobile app after the license plate validation.

Rating:

5.0

Best customer service!

Rating:

3.0

A bit disappointed with the pricing. It says $20 to rent, but after using it for just 2 hours, I was charged $60. That feels misleading.

Rating:

5.0

I was able to make reservation for the same day and pick up was trouble free.

Rating:

5.0

The gentleman who helped me check in and check out was very helpful and went above and beyond to provide great service.

Rating:

1.0

this company is predatory. heartless and unprofessional

Rating:

5.0

The process was quick and easy and the staff was nice

Rating:

3.0

The truck I rented had a broken passenger mirror, and the check engine light came on. The next day, on Sunday, when I delivered the truck, I saw someone siphoning gasoline from another truck. The customer care representative did not inform me that they start at nine, even though I told him I would drop off the truck at 7 AM. However, the phone customer care rep was helpful by showing me how to do a key drop on the positive side. The truck was clean, and the staff was friendly, with a lot of inventory to choose from. The negative aspect of this experience is due to the area on that side of Fresno.

Rating:

1.0

Under staffed. Had to drop my trailer just wherever. They couldn't get to it. Then waited in line for a half hour to make sure I got some sort of confirmation that I brought the trailer back. Online drop off wasn't working.

Rating:

4.0

The cashier guy was extremely friendly and personable. He was awesome

Rating:

5.0

None

Rating:

5.0

Perfect

Rating:

5.0

Good service

Rating:

1.0

I returned the car half full but they reported that I returned it less than 3/8 full And they charged me with 18 dollars. Although I returned the car with at least 2 gallon extra fuel

Rating:

5.0

Great Service. Nice folks. Very helpful.

Rating:

4.0

Gas tank was empty upon receipt.

Rating:

1.0

Received the truck with no gas, 0 miles to empty. Told the staff and he assured me I would make it to the gas station. I did not. Had to run back to the business and get a broken container and a nozzle to fill my truck up on the side of a busy road. So overall not happy they couldn’t just add some gas when they had it there instead of me leaving and running out.

Rating:

3.0

No gas in vehicle. Was promised adjustment but didn’t happen. Drop off site in Sacramento fixed it gratefully

Rating:

2.0

Just average

Rating:

4.0

After hours dropoff with no staff onsite, so can't answer all questions.

Rating:

5.0

We have moved a lot in our 26 years of being an Air Force family, and this was one of our best experiences!!! I would highly recommend the U-Haul uboxes to anyone considering how to facilitate a move!

Rating:

1.0

Better customer service, nicer employees. More employees, having 1 person at the desk is ridiculous I waited in line for over 20 minutes.

Rating:

5.0

All the negative reviews on here are from people that just don't have anything better else to do but to complain. In 2 weeks I had to ee t from this location 4 times and all 4 times staff was more then fast, helpful and reliable. Trucks and uhaul where exactly what was promise to me.

Rating:

5.0

First time I checked in remotely or online and the experience was easy stress-free the drop off was easy stress free, and I would recommend this U-Haul to anyone and everyone

Rating:

5.0

Great guys to work with. Quick service. *** Was supposed to drop the trailer in Course Gold, Ca. Called that site at 10:00 am. Their response, we close at 5:00pm re: UHaul etc. “Be here before 5“ I was there at 3:00pm. They informed me that they no longer deal with UHaul trailers, no room etc. I had to drive approximately 45miles back to Fresno, and 50 miles back up the Oakhurst. ( 95 total) Please put them in your data base as no longer dealing with UHaul trailers.

Rating:

1.0

Very mean and rude staff

Rating:

5.0

Excelente servicio y empezó a estas condiciones el equipo

Rating:

1.0

Wait time took longer then expected need more help at the front desk for quicker service. Second false information we were told to give how many miles we would use and if we went over it would be the same price. We returned the box truck within a hour and they said we went over and charged us more $ for going over when the lady at the front said it would still be the same price if we go over so that was a lie. Just glad we returned it and are done with these services here.

Rating:

3.0

This location was awful. I accidentally dropped the rental this location and had it switched over to this one but was still charged an extra day fee when in reality the truck rental was in fact dropped off same day. I’m extremely upset with my experience and the lack of customer care. I want a refund ASAP

Rating:

5.0

Everything was well organized.

Rating:

5.0

Great customer service

Rating:

3.0

Understaffed and crowded. Chaotic. Felt bad for the two staff that were overwhelmed

Rating:

5.0

Very happy with our rental experience.

Rating:

1.0

The people here work their butts off, so I appreciate them. However, it’s often understaffed, wait times are super long, and even if you choose the self checkout process, you have to wait in line. My complaint though is with U-Haul in general and their customer service. Today, I received a truck that stated the fuel was 45 miles to Empty. I went and put in some gas right away. After I added fuel, the gauge read 13 miles to empty. I called customer service and reported the issue. They told me to just wait until I needed roadside assistance. I assumed it was a faulty gauge, so I kept going. The fuel gauge eventually read 0 miles to empty, but it kept going. Until, of course, I was almost back, and then it ran out of gas. When I called roadside assistance, they informed me that I would be charged $300 for someone to come help me. That did not seem like the best approach, given that the problem was with U-Haul, not my negligence. There was no attempt to understand my situation and offer solutions. I only received a polite, “I’m sorry,” but that’s the way it is. I found another solution and was able to return it, but not happy with the customer service I was given when I had reported the issue early and then again when it became a problem.

Rating:

5.0

Brandon did a great job with my cargo van rental. Huge improvement needed: The location needs on-site parking for customers who will be returning the rental vehicle the same day. It is really inconvenient and hazardous to park on Blackstone Avenue (a very busy street) or to park more than a block away in a declining, unsafe adjacent neighborhood.

Rating:

3.0

Staffing was minimal which resulted in prolonged wait times. It turns out that the key drop was a good option during the day as well as the posted night time hours, but there was no signage to that effect. Staff was friendly and helpful. Reliance on apps and the customer's mobile device was not appreciated.

Rating:

5.0

This store is a prime example of how a franchise should operate

Rating:

5.0

Antoinette and the team were friendly and supported with first time rental of cargo trailer. The gentleman gave me information about how to tow the trailer and hook it up... Everyone attentive and knowledgeable.... Great customer service.

Rating:

3.0

No urgency. They had four people in line and all three lanes were backed up. Only one person in the store and one person outside and neither of them increased their pace to match the situation.

Rating:

4.0

Don’t change the drop off location on the customer after he picked up the rental. You changed it making me drive an extra 3 hours just to drop it off this was insane!! I paid for one way not there no partially back.