Customer Reviews for U-Haul of Fresno

Rating:

2.0

Ensure that there is gas in the vehicle as represented on receipt given and highlighted at check in. Ensure that customer checks all boxes correctly and is not told to skip the pictures on the mobile app after the license plate validation.

Rating:

5.0

Best customer service!

Rating:

3.0

A bit disappointed with the pricing. It says $20 to rent, but after using it for just 2 hours, I was charged $60. That feels misleading.

Rating:

5.0

I was able to make reservation for the same day and pick up was trouble free.

Rating:

5.0

The gentleman who helped me check in and check out was very helpful and went above and beyond to provide great service.

Rating:

1.0

this company is predatory. heartless and unprofessional

Rating:

5.0

The process was quick and easy and the staff was nice

Rating:

3.0

The truck I rented had a broken passenger mirror, and the check engine light came on. The next day, on Sunday, when I delivered the truck, I saw someone siphoning gasoline from another truck. The customer care representative did not inform me that they start at nine, even though I told him I would drop off the truck at 7 AM. However, the phone customer care rep was helpful by showing me how to do a key drop on the positive side. The truck was clean, and the staff was friendly, with a lot of inventory to choose from. The negative aspect of this experience is due to the area on that side of Fresno.

Rating:

1.0

Under staffed. Had to drop my trailer just wherever. They couldn't get to it. Then waited in line for a half hour to make sure I got some sort of confirmation that I brought the trailer back. Online drop off wasn't working.

Rating:

4.0

The cashier guy was extremely friendly and personable. He was awesome

Rating:

5.0

None

Rating:

5.0

Perfect

Rating:

5.0

Good service

Rating:

1.0

I returned the car half full but they reported that I returned it less than 3/8 full And they charged me with 18 dollars. Although I returned the car with at least 2 gallon extra fuel

Rating:

5.0

Great Service. Nice folks. Very helpful.

Rating:

4.0

Gas tank was empty upon receipt.

Rating:

1.0

Received the truck with no gas, 0 miles to empty. Told the staff and he assured me I would make it to the gas station. I did not. Had to run back to the business and get a broken container and a nozzle to fill my truck up on the side of a busy road. So overall not happy they couldn’t just add some gas when they had it there instead of me leaving and running out.

Rating:

3.0

No gas in vehicle. Was promised adjustment but didn’t happen. Drop off site in Sacramento fixed it gratefully

Rating:

2.0

Just average

Rating:

4.0

After hours dropoff with no staff onsite, so can't answer all questions.

Rating:

5.0

We have moved a lot in our 26 years of being an Air Force family, and this was one of our best experiences!!! I would highly recommend the U-Haul uboxes to anyone considering how to facilitate a move!

Rating:

1.0

Better customer service, nicer employees. More employees, having 1 person at the desk is ridiculous I waited in line for over 20 minutes.

Rating:

5.0

All the negative reviews on here are from people that just don't have anything better else to do but to complain. In 2 weeks I had to ee t from this location 4 times and all 4 times staff was more then fast, helpful and reliable. Trucks and uhaul where exactly what was promise to me.

Rating:

5.0

First time I checked in remotely or online and the experience was easy stress-free the drop off was easy stress free, and I would recommend this U-Haul to anyone and everyone

Rating:

5.0

Great guys to work with. Quick service. *** Was supposed to drop the trailer in Course Gold, Ca. Called that site at 10:00 am. Their response, we close at 5:00pm re: UHaul etc. “Be here before 5“ I was there at 3:00pm. They informed me that they no longer deal with UHaul trailers, no room etc. I had to drive approximately 45miles back to Fresno, and 50 miles back up the Oakhurst. ( 95 total) Please put them in your data base as no longer dealing with UHaul trailers.

Rating:

1.0

Very mean and rude staff

Rating:

5.0

Excelente servicio y empezó a estas condiciones el equipo

Rating:

1.0

Wait time took longer then expected need more help at the front desk for quicker service. Second false information we were told to give how many miles we would use and if we went over it would be the same price. We returned the box truck within a hour and they said we went over and charged us more $ for going over when the lady at the front said it would still be the same price if we go over so that was a lie. Just glad we returned it and are done with these services here.

Rating:

3.0

This location was awful. I accidentally dropped the rental this location and had it switched over to this one but was still charged an extra day fee when in reality the truck rental was in fact dropped off same day. I’m extremely upset with my experience and the lack of customer care. I want a refund ASAP

Rating:

5.0

Everything was well organized.

Rating:

5.0

Great customer service

Rating:

3.0

Understaffed and crowded. Chaotic. Felt bad for the two staff that were overwhelmed

Rating:

5.0

Very happy with our rental experience.

Rating:

1.0

The people here work their butts off, so I appreciate them. However, it’s often understaffed, wait times are super long, and even if you choose the self checkout process, you have to wait in line. My complaint though is with U-Haul in general and their customer service. Today, I received a truck that stated the fuel was 45 miles to Empty. I went and put in some gas right away. After I added fuel, the gauge read 13 miles to empty. I called customer service and reported the issue. They told me to just wait until I needed roadside assistance. I assumed it was a faulty gauge, so I kept going. The fuel gauge eventually read 0 miles to empty, but it kept going. Until, of course, I was almost back, and then it ran out of gas. When I called roadside assistance, they informed me that I would be charged $300 for someone to come help me. That did not seem like the best approach, given that the problem was with U-Haul, not my negligence. There was no attempt to understand my situation and offer solutions. I only received a polite, “I’m sorry,” but that’s the way it is. I found another solution and was able to return it, but not happy with the customer service I was given when I had reported the issue early and then again when it became a problem.

Rating:

5.0

Brandon did a great job with my cargo van rental. Huge improvement needed: The location needs on-site parking for customers who will be returning the rental vehicle the same day. It is really inconvenient and hazardous to park on Blackstone Avenue (a very busy street) or to park more than a block away in a declining, unsafe adjacent neighborhood.

Rating:

3.0

Staffing was minimal which resulted in prolonged wait times. It turns out that the key drop was a good option during the day as well as the posted night time hours, but there was no signage to that effect. Staff was friendly and helpful. Reliance on apps and the customer's mobile device was not appreciated.

Rating:

5.0

This store is a prime example of how a franchise should operate

Rating:

5.0

Antoinette and the team were friendly and supported with first time rental of cargo trailer. The gentleman gave me information about how to tow the trailer and hook it up... Everyone attentive and knowledgeable.... Great customer service.

Rating:

3.0

No urgency. They had four people in line and all three lanes were backed up. Only one person in the store and one person outside and neither of them increased their pace to match the situation.

Rating:

4.0

Don’t change the drop off location on the customer after he picked up the rental. You changed it making me drive an extra 3 hours just to drop it off this was insane!! I paid for one way not there no partially back.

Rating:

5.0

The gas tank was empty I filled it to a quarter tank I hope I get reimbursed.

Rating:

5.0

best

Rating:

5.0

Kayla M. was very helpful and made the experience quick and easy.

Rating:

3.0

Uhaul prices are not as advertised. Way too expensive, but customer service was excellent. Still Never would rent another uhaul again

Rating:

5.0

Nothing..great experience today and before we always go to this store

Rating:

3.0

I had a great experience. I just had a long wait time. Establishment, was vey low staffed. I’m understand budget cuts. I understand that we need to make money to keep a business going, but maybe invest on labor so guest can have a better experience. After moving you don’t won’t to be waiting forever to return equipment . I would definitely take my dollar was it’s valued into their employees.. not the owners pocket. Great, job to those hard working staff. I know you guys are over worked, but definitely really tried to help.

Rating:

3.0

UHaul was late. It caused a lot of inconvenience and expense

Rating:

4.0

Well maybe have the correct trailer in when making a reservation, made a reservation for Side by side toy full deck trailer but had to settle for a car hauler which also cost me more money for my needs..

Rating:

5.0

Excellent service, easy to work with employees, especially Veronica and Duncan

Rating:

1.0

Call me back as you promise when it’s been two weeks taking my money for something I did not do and pushingit under the rug.

Rating:

4.0

Though I had a reservation I still had to wait in a very long line to pick up my order. There were only 2 employees who were trying their very best to help everyone as fast as possible, but it was impossible to go any faster than they were without any extra help. Several people inline walked out because the wait was so long.

Rating:

3.0

Front tire was low but the technician fixed it. Also nobody showed me where anything was at so I didn't know how to adjust the mirrors. We were also extremely disappointed to find out after we got home that there was no ramp on the 10-ft trucks so the two motorized mobility scooters that we have we were not able to load since there were only two of us. We called the number provided to us and of course it was for the main customer service number and the representative said they would have somebody from the actual store that we rented from contact us but they didn't call for another hour and a half and by then we already have the truck half loaded.

Rating:

1.0

More than I can type on here. Customer service was just terrible. All around. From start to finish.

Rating:

5.0

I received excellent service. Very satisfied. Especially received a quick return check-in even though they were busy.

Rating:

5.0

My sister Diane was with me, and we worked together to rent the van. and deliver it back to this Fresno location. Everything was great until we arrived back to our hometown Fresno location. The appearance of the young lady at the front counter was disturbing: Openly Lgbt, purple/ pink short hair, multiple facial piercings (fangs in her upper lip). We don’t think she belongs at your wonderful company. We would suggest that Uhaul replace her with someone more professional, like the guy Ernesto (at the same location) that greatly assisted us with inspecting the returned van. Thank you for listening.

Rating:

5.0

Maybe check the trucks before they leave the yard after being siphoned for gas to make sure all the parts are on right and it won’t leak gas when they fill it up.

Rating:

5.0

Everything was fine. The employees were polite and helpful.

Rating:

2.0

Workers were too preoccupied with their phones. I've rented alot of uhauls in the past months and these workers had to idea where the trailer was at. Didn't bother to look at my paperwork. They made me go from one side to the other side of the lot because they were too preoccupied talking to each other and being on their phones. 0/10 honestly.

Rating:

1.0

I reserved a 15ft truck and after waiting over 1 1/2hrs they didn't have it. I ended up getting a cargo van which caused extra trips, extra time, extra mileage and gas. What good is it to reserve a truck if they are just going to give it to someone else.

Rating:

5.0

Very good customer service!

Rating:

5.0

My total experience was wonderful. The gentlemen I dealt with ( going ( seven) and returning) were so pleasant and made my journey uneventful….which you want when on a long road trip. This was my first time renting a trailer and will have no worries if I have to go that route again……….thank you again….take care

Rating:

1.0

We received the 20’ van rental and were advised that it was low on gas. We were offered a $50 discount since they do not have it filled with gas. We headed to the nearest gas station and the truck ran out of gas. We were stranded until we could get a gas canister to fill enough to get to the pump. This cost us an hour time and pushed our move back, causing us to work more in the heat of Fresno, with poor air quality as well. This is unacceptable and the workers there need to ensure there is at minimum a quarter of a tank of gas in every van or truck rented. Disappointing and very frustrating experience. Only in Fresno!

Rating:

5.0

Thanks for everything you were a lifesaver! 10 of 10 would recommend!

Rating:

5.0

Uhaul app made it easy to return the moving van

Rating:

4.0

I had to wait in like fo a very long time. The truck was on empty when I picked it up. The store was out of Dollie’s. I won’t use U-Haul again. A huge inconvenience on my time.

Rating:

2.0

It appeared that there was only two people that worked the counter and so people were standing in line in a long long line too long lines as a matter of fact and it takes forever to get through to be able to pick up your vehicle and get all the paperwork done even when you've done it on the app. When you have to take pictures before you leave that's just seems really stupid to me because if you don't want to use the app then apparently you can't rent anything because they want you to do all of their labor for them. I would not recommend U-Haul again if this is the way all U-Hauls are run.