Duncan and crew handled a busy Saturday with slow computers with so much patience and kindness. Our experience here was excellent and we were made to feel like the only customers even though they were taking care of so many others too. Great experience!
Sarah ACustomer Reviews for U-Haul of Fresno
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took one hour an forty five minutes to check for a trailer I reserved a week in advance and uploaded all the necessary documentation for and payment in advance. They had one person working the counter. He said the system was going slow and this happens every Saturday. You should look into how the management is mismanaging the staff.
Oliver BThis was a great rental experience. The trailer was as advertised, the attendant attached the unit to my hitch and checked it out, and the return went smoothly. What's not to like?
PETER SVery friendly and courteous .
DAVID WVerys fast and easy to rent with a Major credit catd.
MARIO FProfessional service. Very nice young lady!
TRUDI SExcellent customer service experience!
BRENT CCompany policy is truly the issue. Call references at 7:00 am? Are you serious? They’re in bed.
SCOTT MHave gas in the truck and replace faulty mechanisms. The truck leaked gas due to vandals syphoning gas. It took an extra hour to leave because the gas meter read zero miles to empty. Now I’m out extra money in order to complete the job and make sure that there is a quarter tank at drop off.
Brent FThe location and employees were nice when within working hours. When dropping off the truck at delivery after hours, a homeless person jumped out of a parked truck and ran off. Other homeless in the area created a questionable safe environment. If dropping off after hours, a security person on site would be good…or individuals could be made aware of the location homeless/drug population.
STEPHEN FPrices
DELENA WUnder staffed. I had to unhook my own trailer. There's always trucks parked in the drive through. So you can never pull up or through.
STEVEN KSafe and smooth ride
DAVID MWe did not have furniture pads included.
James GDrop off was super easy. The gentleman who helped us was very kind and helpful. Made the drop off super easy and quick.
Veronica WThe truck I reserved was given away but they found me another one quick and easy. Thank you!
Eric MI’ve been dealing with this location for over 20 years and I’ve been treated good their rental trucks are nice and clean
MARTIN MService was very good. Made a reservation for needed equipment. But I did wonder why an employee was just wondering around with a coffee cup as the line was growing and only one associate was helping customers. Overall the service was very good. Have been a customer for various equipment and packaging supplies for years. Thank you.
RANDIE HHave at least a 8th of gas in the truck at all times the truck i had rented had no gas right when I turn it on other than that I was satisfied I will be renting soon to move in a couple months.
VICTOR PCustomer experience was not good. Feels like workers could care less. They also do not explain process well. Perhaps they are overworked or understaffed and resentful. I will not use Uhaul again. There are too many other options.
RENEE SLocation is well run with staff who hustle, but the IT infrastructure used to support them from UHAUL central is really poor, all my problems have been IT related
Jesse KMy truck was not pulled out to center of the lot. It had none of the blankets or Dollie’s that I had requested in it and the check engine light was on with 133000 miles. I also had to scrape the ice off the windows myself. And customer service was not helpful - the one guy working there.
Jack HThe man that checked us back in was great but the gentleman that checked me in was rude . He was annoyed when we asked to switch the size of the truck because we needed a U-Haul with the ramp , he didn’t like me asking my mom about the insurance , I felt like I couldn’t ask about the charges . He was not happy to be inside helping me cause the other guy was helping someone else . The guy had to come in from Outside to help cause it was busy .
Brianna WThe General Manager was very kind and did his best. I returned the gas tank a TINY BIT under a quarter and they had almost charged me a fee but i explained to him that I received the uhual at 50 miles. He remembered and helped me out with this. He was there all day which i appreciated just in case i had issues. Great customer service I would say having more people in the front would help because I did have to wait about 20 minutes before talking to someone.
DEJALINE XReserved a 20 foot truck ahead of time. Day of rental I was not told which truck was mine I was just sent outside and told to match the number on the key chain with the truck number. When I walked up to truck I noticed the gas cap was off and dangling on its side ...I went back inside and notified the employee at the desk I was not offered another truck but told to just take a picture and adjust fuel level while checking out online. The truck was in such a tight spot I had to move the truck out so I could take the pictures to check out before leaving the parking lot. As I started the truck and it ran, the dash display started displaying how many miles until empty and that number continued to drop making me sweat it just to get to the gas station down the road. No matter how many times I removed the gas cap and tightened it I had to see the "Check Fuel Cap" the whole time I drove the truck. Also, when driving the truck, the steering wheel had to be turned to the left so your hands are in a more "7" and "1" position instead of a "10" and "2" position just to go straight down the road which made it very difficult to see how fast I was going and tiresome since I drove almost 100 miles.
MATTHEW ZVery fast and efficient check in. The guy was friendly and customer care oriented. I liked this location. Matt
MATTHEW MGreat service and very friendly.
ENRIQUE AHire more personnel. Short staffed impacts customer service.
FRANK MEverything was great. Quick and easy.
JOHN EThe truck was the most dangerous thing I’ve ever driven and I felt extremely unsafe in it the entire time. The first truck was completely blocked in, and by the time I waited for it to be taken out, the gas tank was completely empty because it had been siphoned. I got a new truck and it was so janky I could’ve swore the wheels were going to roll off while driving and worried the whole time that the engine would give out since the check engine light popped on (which I asked about and was told “it’s because our gas always get siphoned, nothing to worry about though”) but it was something I worried about. I’m just thankful to have made it safely. I will not be renting from U-Haul again. It’s not worth risking my life over.
JUSTIN KI am very satisfied with the exceptional customer service from reservations to drop-off. The location provides all the necessary moving and storage supplies at a great price. I plan on returning for my next move. Highly recommend! Thank you U-Haul Representatives.
APRIL MJust keep on trucking Fresno U-HAUL Very grateful 🇺🇸✝️ 🦅
RICHARD FGreat staff,,excelent service.
EDWARD VNone
ANGEL GEverything was very easy. I ordered my truck on line. It took about 5 minutes to get my vehicle when I arrived and about the same amount of time when I returned it. I rented a cargo van and it was a new vehicle. Very clean and comfortable.
DAN PEverything was great
KIMBERLY HGood customer service but remember "There's always room for improvements "
ARTY CPrompt and speedy service.
CHRISTINE PDuncan was a standout! He helped with the app and helped with the return. Others were available but they could not help me with the app nor could they help me with the return. Duncan did it with a smile.
Jeffrey JThe experience was great, staff was great and wonderful. I will definitely keep doing business with this location.
ALFRED SI made the reservation 2 weeks in advance. I physically came to the location one week in advance and spoke to Noel to confirm the online reservation. ( I did this due to a previous experience.) I made the reservation for 10 am and I arrived at 10:20 and the vehicle was STILL not immediately available. They had to change the battery. Once I got the equipment everything was fine. I gave an average rating because when it comes to timeliness, they are not timely. But the equipment is clean and in working order. Just expect to wait because the equipment is not immediately ready despite the reservation.
JEFFREY JNol the person who helped us both times was perfect, gentleman and very helpful. He was prompted and experienced answered all of our questions to our satisfaction. Dr. Paul Schroeder
ANITA VLady in the office was really helpful.
DAVID ACharge way to much for a trailer.
SHAWN BEngine on light
MAX RMichael the young man who helped me was professional, courteous, and we would recommend him to anyone.
MICHAEL LGood service good communication thank you
MIGUEL BStaff was friendly, process was easy
KAREN CNo one seemed to care I was there to drop off a truck and trailer. All employees had an attitude and didn’t wanna help finally I found Mike and he seemed to help me out fast. One guy looked like they were on drugs. He kept dancing and had his ear phones on and just dancing in the middle of the parking lot. When there were 5 people in line. And I was the last person and had a ride waiting for me. It took me almost an hour just to drop off. Wow. What a customer service huh ??? I will not go back to Uhaul anymore. And I had to return it somewhere far
YURIK OHopefully everything will be improving for otherwise rates prices would be how a special weather season ⭐️⭐️⭐️⭐️⭐️
CHRISTOPHER HMake sure it has enough gas to where I don’t run out less than a mile from the store
DENVER SWhen I ordered a uhaul through the app it gave drop off location as optional. So I left it blank since I wasnt sure if I was going to drop it off in location closer to new home. When I turn in truck I got charged double the whole contract fee. Ended up being close to $500. If its not optional dont give that option.
TERESA SGreat
JOSEPH RYou need to get rid of the short skinny brown skin guy working there. My husband was inside waiting to pickup trailer up and I was in our truck waiting . He tapped on my window and said you need to move the truck rudley I told him I would let my husband no. The kid walked off shaking his head. When I called him back he ignored me.. The white guy that helped my husband with trailer hookup was very nice and professional. But the other guy was very rude to me , my husband and other customers.
SHANNON HMake sure light work
Nhia XWhere do I start! First of all my reservation was for 2;30 and there was no trucks ready the employees couldn't figure out who's job it was to check in trucks. The truck the gave me rattled and pulled to the right when I stepped on the breaks. At one point one of the girls popped the hood and started working on something, then they handed the truck over to me with the hood up , dirty from the inside and with no gas ..when I asked why they said people steal the gas from the trucks .
MARIA CFriendly staff and quick service. Easy process.
BRETT SJesse was very helpful and cheerful first thing this morning great customer service!
MICHAEL BNo fue x mucho tiempo no tendría x el momento algunas recomendaciones
BENITA GNa
BHUPINDER SThe rental and service was fine. The 2 stars is not for the location but for UHAUL themselves. What wasn't OK was reserving online and being told at location that the insurance is mandatory, adding an extra $30 i wasn't planning on spending. The website should give this as an option if it's mandatory. Seems scummy to reserve one price then get told you have to pay for the "extra" that was given as an "option" when reserving.
MARSHALL SNo need for any improvement.
ANGELINA FVery good
Margie E | Overall Experience