Customer Reviews for U-Haul of Fresno

Rating:

4.0

Uhaul called me looking for the trailer I turned in the day before. I had it confirmed that the trailer was returned the day before

Rating:

3.0

Not enough people working on the weekends, especially weekends when MOST people are moving!

Rating:

5.0

Doing great.

Rating:

4.0

Nothing to be improved

Rating:

1.0

WE WALKED IN AND STOOD AROUND FOR SEVERAL MINUTES WHILE BEING IGNORED BY EMPLOYEES AND WHEN WE GET SOME HELP IT IS SUBSTANDARD. UNPROFESIONAL...... I HAVE BEEN HERE SEVERAL TIMES AND THIS WAS THE WORST VISIT.

Rating:

2.0

What furniture pads Had a reservation to pick up at 4 didn’t get the containers till close to 6 pm wasted alot of time waiting

Rating:

5.0

The staff here were great. I would recommend more staff at the register to keep wait down.

Rating:

5.0

N/A

Rating:

5.0

It was a smooth process overall. I am not sure if anything can be done to improve the process.

Rating:

2.0

I was returning the rental around 5 minutes before close of the location and all workers are very anxious leave the work. They were all telling me to use the app to check out and left. App was not easy to use for me to check out. I ended up calling customer service with 38 minutes of waiting on the phone. Customer service personal told me to call back the store in the morning to check out.So, I called them next day morning but they did not answered the call and it was transferred to customer service again. And told me to call back store after 20 minutes. And I did not have time to call them back again.

Rating:

5.0

Very helpful and polite.

Rating:

5.0

Efficient and professional.

Rating:

1.0

The same process that you guys have to check in equipment like Dolly and extra stuff you should have the same process to check it out because I never received it and then they attempted to charge me 120 customer service was 50-50. Some people were extremely rude. Other people were very helpful and kind.

Rating:

5.0

Seven is a great worker! His customer service is excellent!! Please give him a raise!! Well Deserved!!

Rating:

5.0

short staffed

Rating:

2.0

Employees tried to state I didn’t return the trailer I used. I returned is 1 hour before my return time was up. Before you start saying someone took or didn’t return something, check your parking lot or parking stalls to see if the equipment is there, if you tell a costumer to do a specific thing and then they do it for the return. Don’t say the stole it, go look before you throw accusations out please. It isn’t that hard to go look in the exact stall you told me to park it in.

Rating:

4.0

Quick and easy check in

Rating:

1.0

HAd to dfind womeone to help unload the trailer. I was offered a receipt but decline. My mistake. Ended up getting emails and texts becasue the trailer was never checked back in. I dropped it off on Sunday morning and it was not checked in till Wednesday. Gave me a lot of stress when I received the emails and text.

Rating:

4.0

wrong fuel was recorded before I got it. the back area had ... several pieces of debris that needed to be cleaned out. otherwise was excellent.

Rating:

4.0

Staff were struggling with slow computers due to a service system issue. This issue was not their fault but Uhaul IT should look into alternative systems for employees to use (maybe an iPad portal) if systems are down. Excellent service from the employees even as they dealt with the tech issue

Rating:

4.0

I was very pleased with the whole experience honestly. We had zero breakage even after the 3000 mile trip. Partly because we followed the guidelines in the packing videos and partly because we had a friend helping who is experienced. We were pleased that our boxes were the upgraded metal and fiberglass for the cross country move, rather than the wood boxes. The cost is less than a lot of other pod services. I suppose if there’s anything that could be improved it’s making sure the customer understands all the fees for the entire process, that there is a box drop off fee separate from the transport fee. I would use this service again.

Rating:

5.0

Nothing you guys are doing just fine.

Rating:

5.0

The gentleman that helped me was top notch. Provided excellent customer service, was very thorough and honestly, just a cool dude. Would 100% recommend to a friend.

Rating:

5.0

Nothing. North Fresno associates and mechanics were awesome. They went above and beyond to make sure that my ride was safe on my one-way trailer rental. I forgot the guy‘s name but he had long hair. I’d give him a bigger tip if I had more cash on me he was very helpful.

Rating:

4.0

The trailer had the old style electrical hook up. You should have adapters or the new style plugs for free.

Rating:

3.0

First of all, I have no idea if the equipment was well maintained. It also was not swept out from previous user. There was some trash inside. These survey questions are a bit misleading. I have no reason to recommend or not recommend the location to a friend.

Rating:

3.0

The employee I checked in with lied about the amount of gas that was in the tank. He marked it as full but it was actually almost empty. This seemed like a fraudulent attempt to get me to pay for a full tank of gas.

Rating:

5.0

I have many locations close to the house but I prefer this one because the attention is fast, the parking lot is ample and the service is very good.

Rating:

3.0

They fucked me on crediting me on the left over gas I had in the truck. It was bone dry on gas when i got it.

Rating:

3.0

The trailer was dirty when I picked it up. It had garbage in it, and it didn’t look like it was even swept. As I drove away with the trailer, the thing made a horrible racket like it wasn’t secure. I stopped three times to check because the noise was horrendous. When I returned the trailer, the clerk laughed and said yeah we hear that all the time the design on the trailers is off and they all rattle like they’re gonna break your hitch.

Rating:

5.0

Excellent job on pick up and loading. Driver upbeat and courteous. Very efficient.

Rating:

5.0

The staff was helpful and the equipment was well maintained and extremely clean inside. I especially appreciated being able to use the app for the reservation process and when I returned it. The app made the process 100% easier. I will recommend U-Haul to my friends.

Rating:

5.0

Not much . Plenty of stock , great staff , and very helpful . Recommended to all . Thanks for ur time.

Rating:

5.0

There is nothing I can add. I especially like your representative meeting me when I drove up and processing my return right on the spot without having to leave my car.

Rating:

5.0

Great friendly service!

Rating:

1.0

Proximity is the only reason I use this location. This manager insists on maximum use of any on-site equipment. Little or no rental equipment is available for walk in customers. Even the "pick-up truck" is deemed not to be rented due to mileage restrictions. Often (if not chronically) the lines are long and wait times are interminable. I am a frequent flyer with many thousands of miles in your trucks. While your fleet has improved, the attitude of the management and overall experience has downgraded immensely. Upper management (ownership) needs to get their act together, cost of entrance into the market is the only thing you folks have going for you. An Uber style app would put you out of business in a heartbeat. I now cringe each and every time I find it necessary to use your service up to a solid consideration and serious conversation about purchasing a truck or trailer rather than renting from you. This last trip would have been cheaper just to buy a truck and re-sell it on this end when I was done with it.

Rating:

5.0

These folks bent over backwards to help me. I have rented trucks and vans from this I-haul location many times. They are there for the customers!!

Rating:

5.0

My ubox arrived a week earlier than expected! It was a seamless smooth experience!

Rating:

5.0

Quick and friendly

Rating:

4.0

The young man that helped me was very kind and understanding helped me to meet my needs and very professional as well… he was a blessing…

Rating:

1.0

Assume responsibility when clients like me are insured and trusting that the insurance you guys offer will cover accidents that can happen while renting your U-Haul be more clear. Bc your insurance is literally take money and not wanting to cover for anything.

Rating:

5.0

The drop off location was absolutely amazing. Excellent customer service. The staff was helpful, caring and exceptionally funny. I cannot say enough positive things about the staff at this location.

Rating:

4.0

Awesome staff ! Very helpful and friendly!

Rating:

3.0

Customer service was slow and employees did not seem customer friendly. Wait time for service was quite long. Store is very well stocked with equipment and moving supplies. It’s too bad the customer service is below par.

Rating:

5.0

I had a hard experience moving , U-Haul gave me great customer service, well appreciated.

Rating:

3.0

Waiting in line is to long, not enough worker.

Rating:

3.0

All the necessary information was already provided during the reservation process, so I’m not sure why it had to be re-entered by the clerk. To save time in the future, I will use the online service instead.

Rating:

5.0

All good

Rating:

4.0

They were very busy at this location that it took a while for us to get in and out with our rental. It would be nice if they could get some extra employees to help them speed things along. Also, it would be nice too if someone could show you how to use the vehicles instead of trying to have to figure it out on your own.

Rating:

5.0

Seven is always pleasant and willing to assist all customers with regard to their experience.

Rating:

5.0

Very fast and friendly

Rating:

5.0

Excellent service

Rating:

5.0

very good service

Rating:

5.0

Staff was helpful and efficient. They were also very professional which I can appreciate in today's workforce.

Rating:

5.0

Great service

Rating:

2.0

I always try to fins a different location but this one is closest to me but if I could I would go elsewhere. The lines are always long here and I don't think i have ever seen more than one person working up front. 24/7 ride share still had me going inside to get a key and they parked it so close to another truck I could barely get in or take a picture of the driver side not to mention they parked it with a pole behind it so it was hard to get a back picture. The gas tank was empty I had to go straight to the gas station. When I went in to get the key after using the mobile app there were 9 people in line waiting and no one at the counter.

Rating:

4.0

Great service and very friendly staff!

Rating:

3.0

this location is under staffed, I understand business cutting labor costs but no one was at the rental desk and I waited 20 minutes for someone to come inside and man the desk and that was only after asking one of the drivers to go find someone to help

Rating:

5.0

Great service. Perfect rental van

Rating:

1.0

This location is trying to steal gas money. I received the vehicle on 1/4 tank with instructions to return on 1/4 tank. I left the Modesto location and immediately went to put gas in the vehicle, put $50.01 in the tank, drove about 1000 feet, loaded up the truck, dropped off my stuff in Madera and returned the truck with more than a quarter tank and they say I returned it empty and charged me. I would like that charge reversed and returned to my card.