Customer Reviews for U-Haul of Glendale

5,955 reviews

1313 S Brand Bl   Glendale, CA 91204
(N of Los Feliz Blvd)

(818) 956-3740

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 956-3740

1313 S Brand Bl
Glendale, CA 91204
(N of Los Feliz Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CAMILO S. 
Rating:
5.0

Customer did not leave a comment.

Claudia H. 
Rating:
5.0

They unhitched and disconnected the trailer for me, which was a nice touch that I haven't had the last several rentals I've had from UHaul.

Joseph H. 
Rating:
4.0

Two problems When I picked up my car it said had a quarter tank fuel but after just 4 miles the indicator went to E as empty so I had to find a gas station near by to fuel up. When I brought the truck back The gage was quarter more than 1/4 which was indicated at the time of rent but no credit. I received the final charges however they charged me for 100 miles of driving when I just drove the car for 64 miles.

RAYMOND N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

ROMAN L. 
Rating:
5.0

Customer did not leave a comment.

HAYKAZ A. 
Rating:
4.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Great team. Great service.

D Y. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY V. 
Rating:
4.0

Customer did not leave a comment.

RAFFI M. 
Rating:
5.0

The entire experience was pleasant and efficient. I would recommend ubox to anyone moving across country.

Susie M. 
Rating:
5.0

Perfect service kind employees

Roben K. 
Rating:
5.0

The staff that assisted me were very helpful and nice.

KEYLA P. 
Rating:
5.0

Customer did not leave a comment.

JULIETA O. 
Rating:
5.0

C.S.R. are the best service mind.

PONGIN C. 
Rating:
5.0

Customer did not leave a comment.

ROMAN L. 
Rating:
4.0

My U-Box was many days late to both the regional warehouse facility and direct delivery to my address. It would have been helpful for planning purposes to receive an update that my U-Box missed the expected date for the warehouse delivery rather than learning on the day of my final address delivery appointment that it would not be coming because it had not even arrived at the warehouse.

Kyla K. 
Rating:
1.0

I did not use you service! Tell your client stop using my email!!!! I even don't know them, but they use my email for any online service or shopping.

ARMAN P. 
Rating:
5.0

Customer did not leave a comment.

RAFAYEL S. 
Rating:
5.0

KEEPING THE GOOD JOB...

ESTEBAN O. 
Rating:
3.0

I reserved a 26' van, the back door broke on us during the move, we had to come back and exchange it for a smaller 20' can, which caused delay and time and extra Work plus more money on the movers. Other than that, all was good. I hope I will get some sort of refund or Reimbursement for the issue

VAHE T. 
Rating:
5.0

Customer did not leave a comment.

TIGRAN D. 
Rating:
5.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Customer did not leave a comment.

Peng R. 
Rating:
5.0

Very streamline experience. Jacob was very thorough and helpful, answered a bunch of my questions, friendly, and informative. The whole experience was great.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Was in and out in minutes. Was surprised how fast they got me on my way.

ALLAN W. 
Rating:
4.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

In big print it says $19.99, in small print is says plus tax and mileage. The actual cost was close to a hundred dollars. I think that's bullsh!t and scammy. Just be honest with the price, it's a good deal anyway.

JASON D. 
Rating:
5.0

Staff was friendly and took the time to explain the break down of additional fees.

NEALD B. 
Rating:
5.0

Customer did not leave a comment.

SARGIS H. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

JOANNE F. 
Rating:
3.0

Seems like a scam. I rented a 15' truck with less than a 1/2 tank of gas. The employee told me to return it the same way. So, my destination was 20mi and i returned the truck with $15 worth of gas at $4.89 per gal = 3 gallons. I dont think the truck gets 7 mi per gal... Anyway, i was charged $15.00 for gas!?? Cmon!

MELCHOR V. 
Rating:
5.0

great customer service!

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

RICARDO B. 
Rating:
5.0

Truck smelled like cigarette smoke, in town not a big deal. If I were driving cross country it would not be ok. App is at the same time great and terrible. Amazing that I can check in w/o being open During business hours. However, the app is so slow it drives you insane while using it. Extends a 10 minute check-in to 30 minutes. Someone needs to work on the app.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Abraham B. 
Rating:
4.0

Rented a cargo van. Very clean. Ran perfectly, except for a taillight/breaklight that was out. Had to switch van for another when I discovered the problem after I had already loaded up the van. Delayed my trip and cost me extra effort. No offer by u-haul staff to assist in the transfer of contents. It was aggravating. A simple bulb switch would have been preferable, but the yard was not equipped for that.

MICHAEL B. 
Rating:
5.0

I was very impressed how well your guy preform his job dutie he's amazing and very well organized.He multi task and does his job well 5 stars for him. I will recommend your location to my friends I went 2 times in one week and I had good customer service.

Beatriz A. 
Rating:
3.0

I was unable to access the check-in portal on my phone so I could return the truck. after several attempts and waiting over 30 minutes on the phone to speak with someone, I decided to just lock the truck and leave the keys in the window. The truck was clean, parked well, and had more than the required amount of gas but I was charged $20 because the u-haul app didn't work. I would like to be reimbursed for this as it wasn't my fault that the app was malfunctioing.

SAMANTHA M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL V. 
Rating:
1.0

Explain all the charges. Uhaul has always have hidden charges

Carina P. 
Rating:
5.0

Customer did not leave a comment.

PARGEV G. 
Rating:
5.0

Customer did not leave a comment.

Kelly E. 
Rating:
5.0

Front desk person very Unfriendly, frustrate

Claude A. 
Rating:
5.0

Customer did not leave a comment.

Sakanel S. 
Rating:
5.0

Customer did not leave a comment.

allen H. 
Rating:
1.0

Same ml and same truck but every time Different price!!!

ASHOT O. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Great truck

ROLANDO A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ARTYOM K. 
Rating:
5.0

Customer did not leave a comment.

Margeurite T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

ASHOT O. 
Rating:
1.0

Customer did not leave a comment.

VAHIK K. 
Rating:
5.0

Customer did not leave a comment.

ALBERT A. 
Rating:
5.0

Amazing customer service at every single level. Placing the reservation was very easy and simple. I had changes later and the customer service woman, Tamara was absolutely above and beyond helpful and kind. The guys at the location were great as well, super nice, answered every question and respectful. First time getting uhaul, you guys now have a new fan.

MESROP A. 
Rating:
5.0

Customer did not leave a comment.

CARLO A. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA N. 
Rating:
5.0

Great place, nice employees, easy vehicle pick up. A great experience!

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR ATILIO O. 
Rating:
5.0

Customer did not leave a comment.

LEONAR H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The best U-HAUL store, I recommend everyone. The employees are always friendly and helpful. The store manager, Avi very professional and friendly, customer service is in top-level. Trucks are new and very clean.

ARTYOM K. 
Rating:
5.0

There are very few cars(pick up truck)

ASHOT O. 
Rating:
4.0

Customer did not leave a comment.

Cleofil B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Clear direction on arrival(dropoff) after i arrived the lot man explained they prefer costmers come in off cross stree. The men at this kocation where awesome getting me on my way

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

MARINE M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN H. 
Rating:
5.0

Customer did not leave a comment.

Philip J. 
Rating:
3.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

KAREN K. 
Rating:
4.0

Make it cheaper.

ROBERTO V. 
Rating:
5.0

Soooooo usefulll! I loved it! Thank you so much!!!

ZULEYKA M. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Artyom K. 
Rating:
5.0

I received EXCELLENT customer service and had an incredibly smooth experience. Thumbs up!

Jessa F. 
Rating:
4.0

Customer did not leave a comment.

Sara M. 
Rating:
3.0

My issue is with corporate U-Haul. Not any specific location or employee. You need to pay extra special attention to cross country moving reservations- to all the details requested- OR- stop misrepresenting yourselves to customers. I saved my move. All U-Haul did was add an insane amount of extra stress- not at all “making moving easier”.

KRISTINE J. 
Rating:
3.0

I drove the truck for 12 miles and before returning it I put $10 gas equivalent of 2+Gal in it, and still they charged me for 3 Gallons of fuel; do these trucks burn 1 gallon for every 2.5 miles? So I thing they just shove small charges here and there when they can.

ZORAVAR A. 
Rating:
5.0

Customer did not leave a comment.

ANA R. 
Rating:
5.0

Customer did not leave a comment.

Yuxin G. 
Rating:
5.0

Customer did not leave a comment.

VACHAGAN P. 
Rating:
5.0

Very friendly and personable front desk people. First thing Sunday morning, and very busy but organized and efficient. Great job.

BRIAN S. 
Rating:
1.0

Rented a car transport with a bent fender and lots of damage to both fenders and I was charged for the fenders being already damaged even when I showed photos of the damage prior to the rental they said they were normal being damaged. The one with the step that folds out one strap couldn't even hold and opened on me on the freeway. Manager didn't even want to discuss or explain to me why the I was being charged just had a worked charge me on the spot . Bad on the manager for not even explaining to me.

NICK B. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
3.0

Customer did not leave a comment.

GEVORK T. 
Rating:
5.0

Thank you!

raul G. 
Rating:
1.0

Charged for fuel when I dropped it back with more than I picked it up with

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

ARA S. 
Rating:
5.0

The person helping was very quick, friendly, and helpful

Daniel Y. 
No reviews have been submitted for this location.

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