Customer Reviews for U-Haul of Glendale

6,171 reviews

1313 S Brand Bl   Glendale, CA 91204
(N of Los Feliz Blvd)

(818) 956-3740

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 956-3740

1313 S Brand Bl
Glendale, CA 91204
(N of Los Feliz Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

The truck I rented smell like a Cigarette Ashtray!!! When I returned my clean truck that I used to pick up a new water heater in a cardboard box from Home Depot the guy working at the check in & manager said I would be charged a $25 cleaning fee which was ridiculous!!! All I did was transport a new water heater in a cardboard box, I'll never use this U-Haul location again. This location/workers are Scammers!!!

Donald F. 
Rating:
5.0

Just keep up the superb service. Thanks!

RUSSELL B. 
Rating:
3.0

Customer did not leave a comment.

Mher G. 
Rating:
5.0

Customer did not leave a comment.

vladimir P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

I don't understand why my bill is do different from the estimate. I thought rentals were $19.95 per day - but was charged that amount for 4 hours?! No one will answer the phone to explain the discrepancy in my bill - VERY FRUSTRATING.

Kristen D. 
Rating:
5.0

Customer did not leave a comment.

GAPRIEL A. 
Rating:
5.0

Fast and easy

Andranik M. 
Rating:
5.0

Customer did not leave a comment.

GLEN T. 
Rating:
5.0

New update office.

torremce A. 
Rating:
4.0

Needs to improve communication with customer especially prior to pick up the truck. In my experience, if I did not call, I would not have a truck I reserve ready for me.

Orlando N. 
Rating:
5.0

Service was quick and convenient for pick up and drop off. No issues!

Shayla C. 
Rating:
4.0

Customer did not leave a comment.

Esterino D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Rosario B. 
Rating:
5.0

Great store front! Very helpful and easy to work with!

Bennett E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Karapet M. 
Rating:
1.0

I returned the truck on time. I gave the key to the U-HAUL person and he said that the final receipt will arrive on my email. But next day, the another guy from U-HAUL called me and asked me did I return the truck??? I was confused with that question. I said of course returned. In addition, I said you can check it by GPS. After 5 minutes I got my final receipt on my email and they didn't call me back. My personal opinion when you work with customers, firstly you should ask people who accepted the truck and if they don't know, call to the customer. For me this kind of experience was very uncomfortable. Many thoughts was in my head. I think it was unprofessional.

Berik O. 
Rating:
5.0

Customer did not leave a comment.

Neron B. 
Rating:
1.0

very bad service and disrespect to the customer

HAMAYAK H. 
Rating:
5.0

Excellent service at this location . The truck was clean and, despite its high mileage, ran exceedingly well. Pick up and drop off went with ease. Thank you to the u-haul on Brand.

Alan M. 
Rating:
5.0

The employer he was an awesome person he helped me to get the van is very gentleman

HAROUTIOUN B. 
Rating:
5.0

I want to check if they found my key set in that truck, I think left front box below the radio .

David L. 
Rating:
3.0

One U-Box did not fit my studio apartment as stated, had to give stuff to Goodwill, please update

Alex G. 
Rating:
3.0

Customer did not leave a comment.

Lori Z. 
Rating:
5.0

Thank you for your fast service !

ulysses C. 
Rating:
5.0

Good guys working at this location.

Esterino D. 
Rating:
5.0

Customer did not leave a comment.

Frederic S. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
4.0

Customer did not leave a comment.

Ramon F. 
Rating:
5.0

The guy who helped me was super nice and organized. It was a very smooth transaction. Great price as well.

Ali J. 
Rating:
5.0

IT WAS EXELENT EXPERIENS.

Alfred S. 
Rating:
4.0

Better directions regarding return location on side street

Randall D. 
Rating:
5.0

Everything is well organize , the staff are attentive and friendly

Wenceslao C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
1.0

Rude employee.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Always a great experience at this U-Haul. Quick, easy, friendly, etc. Thanks!

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

marlon C. 
Rating:
2.0

No one to help you drop the keys

Sahara L. 
Rating:
5.0

Customer did not leave a comment.

Tigran J. 
Rating:
1.0

I was instructed poorly on loading my car onto the vehicle transport, and it damaged the bumper to my car.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Marise L. 
Rating:
5.0

Customer did not leave a comment.

jose Z. 
Rating:
5.0

Fast and courteous service

Felicisimo A. 
Rating:
5.0

Everything was great.

Ricky L. 
Rating:
3.0

Hugh issue I was over charged . They said they were checking in the trailer when I dropped it off. 4/27 4pm . But apparently that did not happen and I got overcharged . It stated return date as 4/28 Jason Bruce 417-231-3911

JASON B. 
Rating:
5.0

Customer did not leave a comment.

RAPHIE M. 
Rating:
5.0

Customer did not leave a comment.

Razmik A. 
Rating:
5.0

Perhaps give the right order of vehicle, van etc etc that they want to use and don't give them false expectations not to have what they want to drive for their convenience or required needs for a truck or whatever. Provide what the clients orders for their requirements. Good people in the counter very helpful.

marilou H. 
Rating:
5.0

Customer did not leave a comment.

Stella W. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Aubrey D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
5.0

No comments

Gevorg P. 
Rating:
1.0

Unhelpful staff. Unmotivated workforce. Poor customer service experience all around. Worse business that needs to reengineer their whole rental truck business model!!!

FARSHAD M. 
Rating:
4.0

you should give the customer a minimum of 20 miles free for every order

paul T. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Thank you

hakob Z. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

Hayley C. 
Rating:
5.0

Everything is good

Tamara N. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Very happy working with U-Haul company, very professional, very smooth pick up and drop off process

Jora B. 
Rating:
2.0

The car was in the worst possible condition you can imagine. Felt like driving a car from 1970s. I don't typically write reviews, but this sucked. I rent a lot of trucks for work, will never go back to that location.

Ara M. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr A. 
Rating:
5.0

All good!

Pedro G. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Best ever for truck rental company, I love Glendale CA, Brand Blvd location 😀😀

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

Don't spam me

Elizabeth M. 
Rating:
5.0

Great service

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Pedro H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Reinard K. 
Rating:
5.0

Customer did not leave a comment.

Jimmy A. 
Rating:
5.0

Customer did not leave a comment.

Salvador L. 
Rating:
1.0

i rented WHAT I THOUGHT was a $19.95 a day van.. I picked the van up on Fri. 4/8 & returned it Sat. 4/9 & was charged $250.... not only did these CROOKS not tell me that were charging me a $106.80 MISC. CHARGE, they also CHARGED ME a RENTAL CHARGE of $79.80 + $19.95 rental + ESTEMATED RENTAL TAX . of another $19.54... A TOTAL CHARGE OF $250 for a ONE DAY rental... these people are CROOKS & dishonest... THEY should tell you about the ADDDITIONAL COSTS up-front like an HONEST BUSINESS & not LIE to people with this COMPLETELY LIE about just $19.95 A DAY ... i will never recommend these CROOKS & scarm artists to any of my friends with out a WARNING,....

myke W. 
Rating:
5.0

Customer did not leave a comment.

Jimmy A. 
Rating:
4.0

Have enough staff and faster counter wait times.

CORMAN G. 
Rating:
5.0

The agent who helped us was very efficient and pleasant.

Alan W. 
Rating:
3.0

Customer did not leave a comment.

Sevada G. 
Rating:
5.0

Customer did not leave a comment.

Maegan S. 
Rating:
5.0

Customer did not leave a comment.

Maegan G. 
Rating:
5.0

Thanks

Darents B. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
4.0

Customer did not leave a comment.

Marco Q. 
Rating:
5.0

Customer did not leave a comment.

Armen T. 
Rating:
5.0

Customer did not leave a comment.

HARUTYUN K. 
Rating:
3.0

The van was dirty with mid splashes. Took pictures but I was still charged a cleaning fee when I returned the van just three hours later.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
3.0

The truck drove horrible. The worst truck I've ever drive.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Adrineh V. 
Rating:
5.0

Thanks

ANDREY A. 
Rating:
5.0

Just maintain what you have.

oscar R. 
Rating:
5.0

Everything worked well, in and out and after finished, received equipment and out.

Michael S. 
Rating:
5.0

My movinghelp movers were able to get my ubox quickly and efficiently!

Andrea S.  |  Overall Experience 
Rating:
3.0

Facility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.

Tatiana K.  |  Overall Experience 
Rating:
1.0

Follow through was nonexistant

Sally o.  |  Overall Experience 
Rating:
5.0

The staff are extremely helpful and flexible. This was my best experience working with U-haul.

Marcus R.  |  Overall Experience 
Rating:
2.0

The UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!

Robin D.  |  Overall Experience 
Rating:
5.0

Tito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!

Emily B.  |  Overall Experience 
Rating:
3.0

It would help to have guiding ropes for waiting customers. Wait lines were chaotic.

elizabeth l.  |  Overall Experience 
Rating:
5.0

UHAL’s operation has been better than we anticipate.

mohammad n.  |  Overall Experience 
Rating:
5.0

Attendant was great, helpful and fast. Everything went very smoothly.

Stacey T.  |  Overall Experience 
Rating:
5.0

Love you guys

ROBERT M.  |  Overall Experience 
No reviews have been submitted for this location.

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