Marlo goes above and beyond!
JAMES DCustomer Reviews for U-Haul of Glenside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who helped us was the best customer service I have had in years! She was so polite on the phone before we came in and was so friendly and helpful with our rental. A+
Amber GMarlo was very professional and sweet. Will definitely use your services again. Thanks for making it a pleasant experience
rosalie bThe truck we rented was in terrible condition, we have rented from UHaul multiple times and have never had such bad equipment: the driver's side door did not fully close, driver's side door did not lock, steering wheel alignment was significantly off, the truck overall was rusted and very banged up. We also picked up the truck and it only had 1/4 gas in the tank. Finally, our request for equipment was not met as the facility said they didn't have all the dollies - we received a refund, but why would we be able to pick-up a truck without all of the requested equipment? This was an absolutely terrible experience.
PATRICK KStaff extremely helpful in getting my rental situation resolved. She went over and above to help me with confusion in my reservation! Many Thanks!
ANTHONY BThere was a racoon living in the rear of the van!!!!!!
RONALD JGreat employee she was prompt friendly and can multi task ! Deserves a raise
joie lDrop off was smooth and I will rent from /uhaul again.
Judith WIt’s close to home, so for me this is the best bet. Just in the end, the truck I rented was wayyyy on the older side. 155k miles. Just not a comfortable, safe feeling truck. The location is tough. I get though that uhaul staffers are overworked and underpaid. I have not had experience with an employee here that was even kind adjacent. But, what can you do. I think I need to start to prioritize renting from the bigger location up the Roosevelt boulevard in the city. There are at least more trucks and staff there. This was a tough rental. These rentals all cost the same whether the truck is old and crappy or newer and clean.
Michael TMarlow (?sp) was extremely helpful and courteous! Keep up the excellent service!
paul sManager was supposed to call me a few days after I rented the truck, but that never happened. A VERY inconvenient night!
Ron SEmployees were very nice and helpful. They help me choice the right vehicle for what I needed it for. Got me in and out. Service over all was great
Karen PStaff is great
GERALD LNice workers
ROGER DI would have preferred at a facility loaded to the brim with vehicles, a recommendation for something that wasn't bloody 13 years old! With wind up and down windows, no air conditioning, and a crooked driver seat.
James BThe equipment was clean. And it was a rattling old 130K plus miles beat up truck. Fortunately, I knew was only going to drive about 10 miles locally, or I would not have accepted it. It clunked and wheezed the whole time. Staff was friendly and helpful.
Gayle WUsed this location many times and never an issue. Staff is genuinely nice and very helpful. Highly recommend.
Julia FThe customer service representative was not attentive and seemed uninterested in checking in my vehicle
Bayard BI returned the trailer about five minutes before closing. The customer service representative had already closed the office and turned out the lights. I did a self check-in using the mobile app. As I was about to pull away, the representative came outside to retrieve the trailer, and seemed incensed about what he found. But he refused to speak with me directly.
Bayard BThe mobile pickup system was terrible. I did it to circumvent the need to take time in the office. The app would not keep the pre-departure condition photos. I had to go into the office multiple times, and it was not run well. There were not enough attendants to effectively manage the office. I waited for 15 minutes (after at least 20 minutes futzing with the app) despite me being before all other customers. We ended up needing to go to paper. Quick/self-service pickup turned giant pain. The truck was rough around the edges, it drove fine, but the sun visor was broken and fell down a lot obstructing view.
Alex MBest customer experience ever she the best !!
jose pMyla the manager has the best customer service skills!!!! She is so friendly and welcoming. I had an issue with an account and she helped me solve this issue. She went above and beyond. Thank you
Stacey VThe team here is always great. They are helpful and attentive. No matter who helps you out they have always been great.
justin lUse this location for all my rental needs. Always well run. Very customer friendly, efficient. Highly recommended.
james wI reserved a van online at the U-Haul of Glenside (812083) location. The pickup and drop off procedure was quick and painless. I really appreciate the fast, friendly and professional service that the staff exemplified. Great experience from start to finish. Highly recommend.
Iva WNice staff
mathew k$1.29 a mile seems excessive. For the truck I rented with over 100k miles that’s $120000. Far more than the cost of the truck and maintenance.
Anthony RLove the Ladies at the glenside PA , they fast and had me out the door on my way , I get my uhaul from this area all the time & family & friends
virginia wKeep up the good work. Nice, friendly and competent people working there.
gene kThe person helped us was very nice and worked hard to get us on the road. The trailer was in very poor condition. We had difficulty hooking it up leaked during a rain storm. The trailer door kept slamming all the way up and getting stuck in its track above where you could grab it out and you had to work for 15 minutes to undo it with potential chance to damage your fingers very dangerous not happy. It was a mess.
Stephan BI booked the truck for 24 hours however the rep at the location thought it was only for 8 hours. After clarifying, she called me at 7 am the following morning waking me after a long day of moving to find out when I was returning the truck. Neither I or my wife were thrilled with this.
Michael GGreat customer service! Very friendly and helpful and one of the easiest rental experiences I’ve ever had. I would highly recommend and will definitely use them again for my moving needs!
Lori ZThis is not where I dropped off the vehicle. We drove it from Glenside to Lancaster and dropped it off in Lancaster at 2662 Columbia Ave. Of course we made it there 20 minutes after they had closed and so we were prompted to use the app to check the vehicle in. It was not an easy way to do check-in. It took us 40 minutes to get the vehicle checked in. When I tried to use the app, which I really didn’t need or want to download, it wouldn’t allow me to check in that way. We ended up going to the website and it wasn’t loading properly at that location. Please make your website easier to use.
Michelle DWe received a low-mileage and well-equipped 9’ van that made traveling to move our son comfortable.
ALOISE EMarlo and her team were polite and helpful. The van was clean and in good working order. Would absolutely rent from here again.
MaryAngela MTrailer was rented to us with a faulty wiring problem. Delayed in Carlisle, Pennsylvania because of no lights on the trailer. We waited approximately seven hours for service for repair.. Coming back from pigeon Forge, Tennessee lights on the trailer went out again. Had to pull off to another U-Haul service center where the young man was very generous and helpful and just changed the wiring harness for us and it was fixed this delayed us another three hours on the return trip home. I will now purchase my own trailer because I am no longer using you all again.
Theron JAmazingly helpful and friendly staff. Plenty of inventory available!
Dylan OHad a low tire and it ended up being a nail but uhauls road side assistance had it replaced within an hour
William GMarlo and Dan were absolutely amazing! Marlo made the move so much easier awesome people here. Thanks so much!
Bernard GPerfect
tom kNo need for improvement best shop ever
Jennifer TIncrease the number of parking spaces
Pamela CExcellent truck, quick service, responsive staff
Robert MThe truck had 7/8 of a tank of gas which meant I couldn't comfortably get to my destination without topping off the tank. Otherwise it was a good experience.
Kimberly LThe interior of the truck could use some updating and cleaning.
Kevin MEasy
ADAM GEverything went smoothly for our rental. Glenside uhaul is outstanding!
Philip PStaff were dismissive and told me “if I put gas in it - just leave the paperwork and go and they’ll send me a receipt “.
Scott MVery quick and easy to pick up a truck, and the last who worked there was very nice.
Eric SDrop off was after hours, so no personnel involved.
David FTruck had 10 miles to empty, checkout process on mobile for Android is absolutely terrible. The app didn't work to return the truck, it got caught in an android loop, counter person was rude, key drop was very obscure and hard to find. Return lane is not well defined.
BRENDAN FFriendly and helpful staff
James SIt was quite crowded at 9am and only 1 employee working at that time. There should be additional employees working at busy times.
STEVEN R