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DAREE LCustomer Reviews for U-Haul of Grand Forks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hooked me up with the right equipment for the haul I made. For a reasonable price.
CURTIS L1 running light bulb was out but they let us take it anyway.
BRIAN SExcellent customer service!
SHELLEY TEverything went well, they hooked/unhooked the trailer for me and we got the unit moved rain and all! Thank you!
BENEDICT DExcellent customer service from the counter guy at 7 am on a Monday morning.i did not get his name but he was super!
Ronald HMake it free
dajo gThe parking lot was a jumbled up place. Vehicles and parts all over. Not clearly marked where to go to park the vehicle. I was just disappointed and glad the whole experience was over. Then , the kicker , i was charged for extra miles! Well yes I drove an extra 20 miles to pick it up to begin with! My decision next time might be back to Penske.
Andrew LEither there trucks burn a gallon of gas per every 3 miles. Or they do not accurately track gas consumption. Charged $25.50 for supposedly using over 6 gallons of gas. Traveled according to their records 20 miles total. Never left truck just running.
SHAWN AEverything was great!
MARY FU-haul is a good product. Use it as needed
MICHAEL KThis drop off point was excellent!
matthew tOutstanding service.
JEFFREY NStaff was very helpful and friendly. Explained everything very well and made it clear to understand.
CAMILLE AThese guys are the best. I can’t think of a thing.
RYAN GThese guys are great to work with and I've had no problems with them or the trucks that I've rented.
JEFFREY N. When using the truck, if we shut the truck off we would have too jump it for it to start again.
Aimee VGreat service clean trailer
GARY Smake sure web site is accurate with regard to available equipment
LEAH FNothing comes to mind.
STEVEN AThe truck cab was full of mouse droppings and smelled.
Sarah Keverything went as planned
DOUGLAS GI had a reservation to pick up an auto transport in Devils Lake, North Dakota, which I had done a number of times prior. Two days before my pick up, they let the transport go to Texas. I was left scrambling trying to find another transport with the options to go to Canada, Wahpeton 240 miles away.. Then it was explained to me that you mean U-Haul. well, let me know within 24 hours whether or not there’s one available. Even though I thought I was locked in, I was not! You should change your fur beach and definitely let people know that there is no guarantee!!!!!! so you did not uphold your commitment to me and I am extremely unhappy with the way that I was treated. I felt like I was blindsided. Like somebody threw me a left curve. that left me stranded.
CARL JGreat and professional team. Respectful
OLUSEGUN TI only rent cargo vans so cleanliness is not a top priority for the cargo space. Despite that the vans are always clean. Maybe just washing the inside of the front windshield but that’s being pretty nitpicky. I really like the crew at the grand Forks location.
KURT HNot applicable
DENNIS AFast friendly service. Easy check-in and check-out!
KEITH JAlways a good experience here.
STEVEN JVery helpful!
Kevin RCompleting the online rental was super easy! My U-Haul truck was ready to go at my scheduled time. The truck was clean and ready to handle. This made my moving experience so much easier. Returning the truck was simple, and the price was more than acceptable. Thanks!
JOSHUA GExtremely nice and very helpful
BRANDON KKeep up the good work
Donna BI did not get a notification that my reservation was confirmed. Would like an email a day prior to ensure the rental is confirmed.
RONALD JLiterally proved to the staff the mileage that I put on the truck both by GPS and a picture of the odometer I had on my phone. The app on my phone was saying I put on 140 miles. My picture showed roughly 106 miles. The UHaul rep working advised I had put on 110 miles. Double check your outgoing miles and take up any discrepancy not in your favor with the staff before leaving. The app didn't store pictures and didn't work when I was checking out. And was inaccurate when checking in.
Timothy CI got exactly what I wanted
ENRIQUE RI made a reservation well in advance for a 20-foot truck with a platform trailer. I was quoted $1,500 CAD. As the pickup date approached, I suddenly got a call saying the truck and trailer I reserved were not available. The “nearest option” was two days away in the U.S., in Grand Forks. Management promised me discounts on fuel and other fees to make up for the inconvenience, so I agreed. At the Grand Forks location, I was told the price was $1,599 CAD. I specifically asked if this was Canadian dollars and was told yes. I paid and left, only to later discover in my online banking that I was actually charged $1,599 USD — over $2,200 CAD. This meant I lost not only extra money but also five hours of travel time, plus the cost of additional gasoline. When I contacted management, they refused to refund me and simply said “because it’s in the U.S. you have to pay in U.S. dollars.” This is dishonest and completely unfair, especially since I was assured it was a Canadian charge. The truck itself was fine — clean and reliable. But the management practices are unprofessional, misleading, and downright dishonest. I would strongly warn others to be careful with U-Haul, especially regarding reservations and billing.
ANATOLIE MInformative, fast and efficient.
THERESE RMake the price better
ZANDER BNo improvement required Staff was well mannered and provided services quickly and efficiently
SAMANTHA OWe’ve rented from is U-Haul store before, they are very good.
PETER BStaff here goes above and beyond.
RYAN GThe staff here are amazing. Chad Eric and I forgot his name. . . Very clean bathroom.
RICHARD HI provided the keys to representative and I was done.
Matthew CWell organized and a great experience
MICHAEL BNothing it was very quick and easy to pick up the equipment.
FRANKLIN MGreat customer service!
AMBER GCustomer service was terrible.
MICHAEL LSmooth transition. No need to change anything.
GARY BOverall everything was good!
TERRY GDidn't really listened to our concerns about trouble we had with truck not running right and using all the extra gas on our move.
LINDA SThis location is what I expect from a Uhaul location. The manager was extremely helpful and kind to work with. He had a very long line of people to work with and did a great job keeping them calm.
Marc Cwas under the impression I was receiving a portable u-box, was frustrated to find out that wasn't the case and has many issues being transferred to the GF office and was told 2 different times a manag
Nicole b | Overall ExperienceWe had issues with the ubox showing up 2weeks late and damaged. Grand Forks was aware of issue. The manager called right away when it came in and the sfaff was very helpful when we got there.
mary b | Overall Experience