Customer Reviews for U-Haul of Havertown

7,417 reviews

2 Township Line Rd   Havertown, PA 19083
(Rt 1 & 3)

(610) 789-0316

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(610) 789-0316

2 Township Line Rd
Havertown, PA 19083
(Rt 1 & 3)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

ADNAN A. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Long line in store Staff Could not find keys for van Took too long to check out Van was dirty No gas in van ABS warning light was on - brakes weren't good Service stabilizer message continually came on Service traction control message continually came on Transmission felt like it was slipping Overall felt unsafe driving it

Craig C. 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Don't have them waiting 45 mins for something they had a reservation for

Elizabeth K. 
Rating:
1.0

Your 24/7 system at this location SUCKS. The female counter person ignored your own 24/7 rules and instructions about picking up the key at the side of the counter. Kept telling me I had to wait in line like everyone else.

Carl V. 
Rating:
1.0

I didn't receive any help

Angel B. 
Rating:
4.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

The initial set up was stressful and confusing - the call center couldn't decide if they did or did not have a truck available. They moved my pick up time back by a few hours but I arrived before my original pick-up time and was given the correct vehicle immediately. I don't understand the organizational process but there seems to be a disconnect. At and after pick-up, everything was a breeze.

Gillian C. 
Rating:
5.0

U-Haul was beautiful experience thank you

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie F. 
Rating:
2.0

Very disorganized did not have equipment I reserved. No explanation why but showed 5 on hand in system. Trucks blocking entrance when I returned that evening. UHaul customer service is bad.

Janell L. 
Rating:
2.0

It depends. I had online reservation byt it didn't help out for getting my rental quickly. I showed up a few min earlier than I booked time and online check in didn't work. I was waiting in line for 30 min to get served. Uhaul should have enough workers to handle morning crowd and separate line to handle online reservations which all personal data collected already. Now I still didn't get receipts for the charges of my rentail.

Dacheng W. 
Rating:
4.0

Customer did not leave a comment.

Raelyn H. 
Rating:
4.0

Have more associates helping people in line.

William Y. 
Rating:
1.0

Van was late coming in. The people checking me in seemed more interested in ordering lunch than processing my rental. When I returned the van, the attendant didn't seem interested in telling me everything was good to go. Facility was filthy, hadn't been cleaned in years, very unprofessional, a complete mess.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Smezana F. 
Rating:
4.0

They just need more people. They got propane they got storage they got trucks they got hitch installation etc but there's only two hardworking guys.

Binh H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

kazi H. 
Rating:
3.0

took a long time

Theresa B. 
Rating:
4.0

Very good customer service and there were no issues from A to B. Would use again!

Philip S. 
Rating:
5.0

Good customer service

Roulince D. 
Rating:
5.0

All is well. No improvements needed

barbara A. 
Rating:
2.0

No problems with the equipment or rental. Customer service was lacking. The lady at the desk was horrible. I completed the online checkin process and only had to get a key from the desk. She had customers waiting but was watching a movie on her cell phone. I asked her for the key and she got an attitude and acted like she did not know why I was there. She then said she didn't know where the key was and just sat there. She finally got up and went to ask someone in the back who proceeded to pull the key off the hook right behind her chair and threw it at her. She picked it up and said here you go.

Herman Q. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
1.0

Customer did not leave a comment.

Colleen M. 
Rating:
5.0

No suggestions. Staff was great

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Julia F. 
Rating:
5.0

The only concern was that brake on the van ( emergency) kept getting stuck and road side assistance was no use because by the time we were next call we were done using the van

Richard H. 
Rating:
4.0

Jason was most helpful being knowledgeable and professional - really an asset to the company.

dennis C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Excellent service. Would have preferred a final receipt upon returning vehicle, confirming my mileage, full fuel, no damage, etc. However, I understand that due to it being very busy when I returned, I'd be receiving a final bill emailed to me. This is fine as long as all info is accurate. But, very good service overall - thx.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
1.0

I was lied to about pricing I was told I would owe $50 more over the $300 I was told which was fine but they charged me another $700!

Colleen M. 
Rating:
3.0

Customer did not leave a comment.

Maya H. 
Rating:
2.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Pick up process was not easy.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Amira H. 
Rating:
5.0

Great customer service from beginning to end.

Phillip W. 
Rating:
3.0

Customer did not leave a comment.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
4.0

Nothing

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Abbas E. 
Rating:
2.0

First of all I requested a dolly and another piece of equipment and when I arrived the owner told me that they didn't have anyone. I preordered this request and did not leave with one. Very disappointed.

Shelia A. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Gentleman I dropped the truck off was lovely. One piece of feedback is if you have booked a back to back reservation on a truck, call the individual with the truck before it is overdue… I was competent unaware of the deadline and got a call 20 minutes AFTER the original drop off time letting me know we were inconveniencing another family who was there waiting. Had I received the call 30 minutes before as opposed to after I could have gotten it there on time, just feels like an easy place to improve and make the experience of the customer dropping off and picking up better

Sarah L. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

The mobile checkin experience was terrible. I had to wait on line to get my truck when I specifically requested mobile checkin. I would expect the need to wait in line!

Matt R. 
Rating:
5.0

So I met a young lady name Melissa. Melissa is awesome. Melissa really really helped me out. Melissa came in on her day off to assist me and to make sure that I got exactly what I needed. Melissa, we need more people like you. I'm in Florida and needed assistance at your location for my sister and Melissa made the process so flawless ,so easy. When I travel back to Pennsylvania hopefully soon , I will make sure that I stop at that location just so I can say thank you once again face-to-face with Melissa.

Lauren D. 
Rating:
5.0

Customer did not leave a comment.

Kristin E. 
Rating:
4.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

I had a tight schedule and two kids with me. This was the easiest part of my day, honestly. Thanks so much!!

Matthew D. 
Rating:
3.0

The uhaul truck was very easy to pick up and drop off. There was a full tank of gas and ran well. I food open food container under the drivers seat. The problem was 24 hours after drop off I received a call asking where the truck was and could I please drop it off. After a phone call and visiting the rental location I finally got it straightened out and received a receipt . GET a receipt at drop off.

John H. 
Rating:
5.0

Customer did not leave a comment.

Tammy I. 
Rating:
4.0

I go out of my way a bit to only rent from this location. It is a well run operation.

Lauren W. 
Rating:
4.0

Customer did not leave a comment.

Gerald C. 
Rating:
4.0

The only reason I rated the location as above average instead of excellent is because due to its location, parking and maneuvering a trailer can be difficult. This is in no way reflective of the people working here. They are great to work with.

David B. 
Rating:
3.0

Customer did not leave a comment.

Geoffrey C. 
Rating:
5.0

The people there were very nice and helpful!

Charles L. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Needed a Good wash and Dash board needed cleaning

John M. 
Rating:
5.0

The only issue is that the van smelled of body odor.

Janet G. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer service is absolutely professional and amazing #1❤️❤️❤️🏆🏆🏆🧳

Alicia M. 
Rating:
5.0

You were great

PETER B. 
Rating:
3.0

Forgot to provide the 12 pad we paid for!!

luba S. 
Rating:
1.0

I was denied One Way travel and ability to drop the truck off in the town where I am moving to. It was quite inconvenient for me and the men who moved me, we were expecting to be finished as soon as we unloaded. The young man who checked me in was quite polite, but told me it would be a $700-800 fee if I did not bring the truck back. I have NEVER had a U-haul without a one-way drop off, even if for a small fee. There were plenty of parked trucks and vans in the parking lot. There should have been a LARGE Banner on the website to indicate "Local" or "One Way Rentals Only". Depending on my job, I sometimes move 12-18 months or so, I will never use U-Haul, I have told several (also mobile) friends about it and I (we) plan to use a different self-moving company. VERY DISAPPOINTED

Mary F. 
Rating:
4.0

The office and garage staff were excellent! Helpful and engaged.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

deon S. 
Rating:
3.0

Better signs at drop-off location indicating what to do when returning a vehicle. I went into the store rather than waiting at my vehicle for the return process.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Bernard Y. 
Rating:
5.0

Drop off of our tow dolly one day and our truck the next day went really smoothly. Again, really great folks work for U-Haul.

Jane R. 
Rating:
4.0

Customer did not leave a comment.

Guy B. 
Rating:
3.0

Customer did not leave a comment.

Andrea L. 
Rating:
2.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Didn't get their names but the two people at U-Haul in Havertown (5/20/2022) at closing time (7PM) were very helpful and professional. A special thanks to them for resolving my concerns.

peter K. 
Rating:
5.0

Easy and friendly return.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

I'm upset because I rented for 3 days and no one told me to bring it back same time . Then they charged me

Deborah K. 
Rating:
5.0

Other locations should be as good

Jesse E. 
Rating:
4.0

Customer did not leave a comment.

Patricia W. 
Rating:
4.0

I had reserved a truck online for 7:45PM on a Friday, and the system asked if I wanted to do the app pick up or in-person and I opted for the app. The store was open until 8, but i figured it wouldn't matter if i got there after 8 since I opted for the pick up that was to be done on the app without representative help. I got to U-Haul shortly after 8, the store was closed and when i opened the app to start my pick up it said i needed to do it in person when the store opened at 7AM. I called customer service and was on hold for 1 hour before a representative got on the line. She let me know that since i made the reservation for 7:45PM and the store was still open, keys where not left for my vehicle in the pick up box. Had I known, i would have ensured i picked up the vehicle while the store was open, OR i would have made the reservation for after the store closed. We picked up the vehicle without issue the next morning by getting to the location at the time they opened. The only issue with the vehicle itself was that the passenger side mirror was loose and this is unacceptable when driving a large truck with no review mirror and side view mirrors are essential. When my husband returned the truck he told the person that checked in the truck and he said "i guess we'll have to fix that". My husband also let him know that the windshield wipers were worn and needed replacing. The day we rented the truck is was rainy and foggy. These things should be checked and maintained regularly. U-haul is a convenient option for moving but there are things that could be done better.

David M. 
Rating:
5.0

Excellent customer service during both pick up and drop off

THOMAS D. 
Rating:
5.0

Great customer service! The entire team including the owner were very professional and helpful!

Phillip T. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

The fellow who handled my pickup and return was awesome- one of the best UHaul reps I've ever encountered. He was truly "present" and engaged in the customer transaction. I suggest you staff with more than 1 person during peak transaction periods. There was a line of frustrated customers waiting to rent trucks.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Sabura S. 
Rating:
5.0

Customer did not leave a comment.

Garth F. 
Rating:
5.0

Check the tires. I had to add air.

John C. 
Rating:
5.0

Customer did not leave a comment.

StephenJ D. 
Rating:
4.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
4.0

I didn't have a problem with the pick up or drop off locations, but I did have a problem being charged for extra miles. I provided my destination address at time of rental, drove straight there, and was charged for excessive miles.

Sean M. 
Rating:
4.0

When reservations are made there should be a separate check-in process from those who do not have reservations.

Alva D. 
Rating:
5.0

Customer did not leave a comment.

Tait N. 
No reviews have been submitted for this location.

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