I was denied One Way travel and ability to drop the truck off in the town where I am moving to. It was quite inconvenient for me and the men who moved me, we were expecting to be finished as soon as we unloaded. The young man who checked me in was quite polite, but told me it would be a $700-800 fee if I did not bring the truck back. I have NEVER had a U-haul without a one-way drop off, even if for a small fee. There were plenty of parked trucks and vans in the parking lot. There should have been a LARGE Banner on the website to indicate "Local" or "One Way Rentals Only". Depending on my job, I sometimes move 12-18 months or so, I will never use U-Haul, I have told several (also mobile) friends about it and I (we) plan to use a different self-moving company. VERY DISAPPOINTED
Mary F.Customer Reviews for U-Haul of Havertown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office and garage staff were excellent! Helpful and engaged.
Angela D.Better signs at drop-off location indicating what to do when returning a vehicle. I went into the store rather than waiting at my vehicle for the return process.
Michael S.Drop off of our tow dolly one day and our truck the next day went really smoothly. Again, really great folks work for U-Haul.
Jane R.Didn't get their names but the two people at U-Haul in Havertown (5/20/2022) at closing time (7PM) were very helpful and professional. A special thanks to them for resolving my concerns.
peter K.Easy and friendly return.
Jeffrey W.I'm upset because I rented for 3 days and no one told me to bring it back same time . Then they charged me
Deborah K.Other locations should be as good
Jesse E.I had reserved a truck online for 7:45PM on a Friday, and the system asked if I wanted to do the app pick up or in-person and I opted for the app. The store was open until 8, but i figured it wouldn't matter if i got there after 8 since I opted for the pick up that was to be done on the app without representative help. I got to U-Haul shortly after 8, the store was closed and when i opened the app to start my pick up it said i needed to do it in person when the store opened at 7AM. I called customer service and was on hold for 1 hour before a representative got on the line. She let me know that since i made the reservation for 7:45PM and the store was still open, keys where not left for my vehicle in the pick up box. Had I known, i would have ensured i picked up the vehicle while the store was open, OR i would have made the reservation for after the store closed. We picked up the vehicle without issue the next morning by getting to the location at the time they opened. The only issue with the vehicle itself was that the passenger side mirror was loose and this is unacceptable when driving a large truck with no review mirror and side view mirrors are essential. When my husband returned the truck he told the person that checked in the truck and he said "i guess we'll have to fix that". My husband also let him know that the windshield wipers were worn and needed replacing. The day we rented the truck is was rainy and foggy. These things should be checked and maintained regularly. U-haul is a convenient option for moving but there are things that could be done better.
David M.Excellent customer service during both pick up and drop off
THOMAS D.Great customer service! The entire team including the owner were very professional and helpful!
Phillip T.The fellow who handled my pickup and return was awesome- one of the best UHaul reps I've ever encountered. He was truly "present" and engaged in the customer transaction. I suggest you staff with more than 1 person during peak transaction periods. There was a line of frustrated customers waiting to rent trucks.
Steve M.Check the tires. I had to add air.
John C.I didn't have a problem with the pick up or drop off locations, but I did have a problem being charged for extra miles. I provided my destination address at time of rental, drove straight there, and was charged for excessive miles.
Sean M.When reservations are made there should be a separate check-in process from those who do not have reservations.
Alva D.Two tires became flat after loading. I had to add air to one tire twice during my trip. Also, one of the screws came out during the trip and bscause it was raining the underside of a few boxes became wet.
nick P.Your online and telephone support is terrible. The worst of any company I have ever dealt with. The people on the phone are great when you can get them but the company must be woefully understaffed. The wait times, the wrong connections, the inability to upload documents or photos, the confusion on YOUR end, the inability to save the text from CHATs (they tell you that you can but it never worked), the lack of advanced warning about how and when should enter information BEFORE dropping the keys into the drop box. Hours of waiting on line just to be cutoff and having to start over. It is ridiculous. This is not a complaint about the location I rented from or about the people working the phones.
peter K.Arrived to drop off truck. Staff kept about their business, didn't come to finalize drop off. Waited 20 minutes. Finally asked what was going on and they said to just leave the keys. They could have greeted me and told me that when I first got there.
Leonardo C.Need more counter people 1 person with 15 people waiting to rent trucks counter guy was very nice and courteous just overwhelmed thank you
JOHN L.No suggestions. Very smooth process. Friendly and efficient staff.
maureen A.Give your employees the tools they need to give good customer service! Computers were working slow which caused a 30+ minute wait. Better support in staff and customer service training for employees is needed. While waiting in that line I was never greeted, it took over 15 minutes for the worker to ask for help, while at least 5-6 other customers were in line behind me. Upon returning there was no one at the counter, I had to go find somebody who looked to be on their break in their car just to return the keys.
Michael C.The rental office associates are professional and hospitality but the truck I rent is so tear and wear , it is out of time! I can't adjust the side mirrors because there is no function to do it and the most disappointing is there's no rear view mirror, i can't see the back when I retreated my truck! This is unacceptable! I wonder why they keep such old truck for business, it is very irresponsible!
Jun M.I messed up the mobile return process and called back and a kind associate (sorry, I never got his name) was super helpful, put me on hold to check the van and did the process with me over the phone. Great customer service!
Juliana S.Jason needs a raise
Destinn M.The staff at the Township location are superb. They take great care of their customers!!
Karl G.Fix the ramp leading into and out of the lot. The grade and integrity need an update.
Lisa S.I have gone out of my way to use this location. In a time when finding good people is difficult this location Rt 1 & rt 3 19083 has an entire store full of great folks. Always a smile always helpful. Interesting to watch how stressed the customers are from moving and how calming the employees are. NOT COMMON THESES DAYS
Angus R.Have better trucks for rental. There is too much noise while driving your vehicle.
James K.It was an easy drop off — personnel met me as a I drove up to return the truck, took the key and said things were all set. Very simple after a long drive.
Fred S.Not a good experience. We arrived at 8 am sharp. There was no one there. Why did this happen? Unacceptable. Finally after 9 they open. I'm moving. This was added stress to all of us. I'm paying movers btw. By the hour! One uhaul rep abruptly stopped checking in a customer and ran to the bathroom. No explanation. What??? Then the van smelled so bad. Also the maintenance light was on (super safe there uhaul). Then they ripped me off for gas. I'd like a refund. It was not a good experience.
James S.The gentleman behind the counter also hooked up my trailer and made sure it was secure...and unhooked ..all for $28....can't beat it
PETE B.One tire was a little low on air pressure. Also, the outside mirrors needed adjustment which could only be done with an Allen wrench. The adjustment should be done before a customer leaves the U-Haul store.
Michael S.The customer representative was professional and knew the product in the store. He was very nice to talk to. Please recognize him for a job well done,
Shelia A.The staff was very friendly and helpful - could not ask for more. The equipment was great -clean and in good shape. Why would you go anywhere else?
Roy H.We had a reservation for 7:00. The managers did not have the correct key to unlock the building and could not get it until 8:00 or so, so we did not have our U-Haul until probably 8:15. That delayed our day a fair bit.
Taylor H.No comment
Joang D.All staff very nice and professional
Ronald V.Attendants were rude and boxes piled every where
Claudio P.Great service on a busy day.
EDWARD G.I
Jennifer H.Very rude. The man who helped me had his headphones in the entire time and was in the phone not even listening to what I was asking for. Would not recommend and will never be returning. First time customer and it'll be my last.
Anabelle B.Wait in line at my assigned time with having called in to guarantee my cargo van only to have a 45minute wait and the cargo van being released even though I was right there, is unacceptable. If I can find another van rental company near my home I would avoid using U-Haul ever again.
William W.Staff was great. Process to pick up and drop off was smooth, easy.
TerrenceR S.It takes too long to check in / rent a vehicle and too long to bring back. Drop the counter wait time to under 2-3 mins
ashee B.