Customer Reviews for U-Haul of Havertown

1. Truck was blocked in when I arrived. They told me they would move it. Came back 3 hours later and it hadn't been moved. The woman behind the counter went out to the truck, played bumper cars with the truck in front and in back- and finally got my truck out. 2. Headlights barely worked. 3. Windshield wipers barely worked. 4. No ramp on the truck. No dolly, no furniture pads and no appliance dolly. All missing. Too late when I discovered this. 5. Gas gauge needle floated up and down on its own. It signaled low gas- yet I just filled the tank. When I returned the truck last night, the woman told me she could take $27 off since the dollies weren't included. It was far more inconvenient to not have them; $27 hardly makes up for that mistake. Never UHaul again...

Mario was great!!

Safety Belts did not work on drivers side, correctly. I reported this by phone and on truck return.

Nothing. Service was amazing on both occasions. In the past U-Haul trucks seemed dirty and smelly, Not anymore. I couldn't believe it! Super clean and smelled great! I know it is Covid and your company is taking extra precautions but this was wonderful. Keep up the high standards.

I needed one of your 15' Trucks for a job, and I needed to drive it out into the middle of a cornfield with 5 other trucks (Sprinters, Isuzu, Rams... ) They all got stuck and had to be pulled out by a tractor.... I Drove My Uhaul Truck out at the end of the Day, No Problem ! I Love Uhaul!

Great experience with U-Haul of Havertown. The truck was perfect for our needs and clean. Built in ramp made loading much easier. We were particularly impressed with the staff at this location, they are professional, knowledgeable, and a pleasure to work with. Moving day is hard work but they made it go very smoothly.

Good Staff checking in and out. Went out of my way to use this particular location. 5th time I have rented from this location.

Quick and easy service to get your needs.Staffs are so friendly and helpful very good service definitely recommend to everyone thanks U-Haul

Good Staff and equipment, hard to get in and out of the parking lot

Nothing. Great service & friendly staff.

The vehicle I rented was clean but tired looking. Many dents, dings, scratches and bent metal on the outer panels of the truck. They pasted at least 4X's at various locations on the body panels. I guess they didn't feel like investing money in making cosmetic repairs.

On both my pick up and drop off days the staff was great, super friendly and helpful! The service was quick and efficient! I also want to add when I was waiting I noticed a couple of the employees cleaning the trucks and they were really making sure they did a good job and my truck was super clean!

I received multiple phone calls about returning the truck. They were trying to rent it to someone else. Even though I picked up the truck at 6 and was told I had until 6, the receiving location insisted it was 5 and at 4:15 were calling me to find out if I was going to be there on-time. Moving is stressful enough I don't need multiple phone calls about someone else needing the truck, that is not my problem. The people working outside were nice.

Hi. There was a low tire pressure warning

The Havertown staff are terrific! Knowledgeable, helpful, courteous! Great experience. Thank you!

Just wanted to compliment Neil when we returned the truck. There was an issue with the bill which he handled quickly and was quite efficient. He also was personable and extremely professional. Please pass this on to Neil. Thank you, Michael Hopson

If possible have available portable ramps for the smaller box trucks or vans. Sometimes things are too heavy to lift that high and it's just a small move.

Pick up and drop off were seamless and easy. Truck was clean and well maintained. Being able to do everything online made the entire process quick and safe. Employees were very friendly. Highly recommend.

Well done

I didnt order a uhaul from friday to saturday. You used my info on someone else's order

Staff were excellent & very helpful

Staff was very friendly and helpful, great rental service!

Keep up the good work.

Everything went very smoothly. All employees were courteous and helpful

You can't Marlo Robinson and Shaneera Bond are perfect.

Polite, prompt, and professional staff.

There was a time when this location lacked professionalism. I must say that now, the agents are polite, cordial and you get the genuine impression they want your business.

Thank you.

Excellent customer service. The manager of the branch, who served me personally, was courteous, kind, professional and knowledgeable about her store and her equipment, and advised me how best to proceed with my move. When returning the vehicle same day, the young man who checked me out was also kind, professional and efficient. Thank you for making the move, usually an unpleasant experience, as easy as possible. Kudos!

Don't use they do not care about the customer. Had to drive 80 miles each way to pick up a trailer when there was one right around the corner

Very fast in and out.

Great experience renting a truck!!

Allow extra days to be added to the same charge card, by 1-800-UHaul, as the original rental was paid with to not require additional sources and tie up both with double holds.

Sliding door in back is very hard to pull down; needs fix.

Great friendly workers, and Manager...

Very friendly and efficient. Thank you.

Only issue was with app on pickup— froze while scanning back of d/l. Cashier checked me out at uncrowded counter

customer svc was excell

Owner was so nice & helpful. THanks

Best customer service I have had in a while.

All employees at this U-Haul location are just exceptional. Swift, smart and friendly.

There is nothing to improve upon. It was an excellent experience. I would definitely rent again from this uHaul.

Everything was very professional and polite. Jordan does a great job and his team.

Need key drop box to have better signage. Walked around for a little while before finding it.

The bathroom at the Havertown store was spotless The floor of the truck could have been a little cleaner , but overall very good.

Not a thing Staff was friendly and kind

Wonderful group of people working at this location, especially the Lady who's always in charge of the facility. Very hard working with great 👌 customer service skills.

Woman At checking me in and out was very friendly and helpful

Check in was easy and quick. I set it up online so it was seamless when I walked in. Very good experience. When I dropped off it took only minutes to be on my way. The gentleman who checked the van in was efficient. Went through and told me how much my payment was and thanked me and sent me on my way. Just an overall fast easy experience. Associates there were friendly. Exceeded my expectations

Although the people were very nice at the Havertown location , I was very disappointed. I had asked for a 6x12 trailer , and was CONFIRMED for that trailer at a different location . Was then told by Eddystone location they did NOT have what I was confirmed for. Sent me to Havertown , where I was given a 5x8 trailer. And my time was changed for pick up multiple times . So, in the end I DID NOT get everything I needed moved that I was suppost to . I was very disappointed. This also put me in a bad spot trying to get everything done . Which will end up costing me more money in the end .

Their was two employees who talked to each other while I was there continually I wasn't the whole she would ask me question the started talking to employ I would be interrupted by both they seem to not talk to me but both just wanted to talk to each other I don't like being ignored by your staff who interrupted the check in process

Make sure your auxillary outlets fuses are working because it is very common for people to plug in a GPS and even charge their cellphones using them.

Nothing. I had a great experience.