Price was great ~ no problems at all!SCOTT H.
Customer Reviews for U-Haul of Huntington Hills
Fort Collins, CO 80525
(S Of Harmony Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher S.
The people were very helpful and inviting!JONATHAN P.
Anthony did a great jobNolan S.
Staff is friendly and professionalSamuel G.
Reps quickly assisted and adjusted when originall equipment was not availableChristopher L.
Pick up and trailer we just what I needed. Everything worked perfectly. The staff was very professional.James L.
Customer did not leave a comment.DAVID E.
Could be more friendly when checking in a customer. The interaction I had I felt like it was an inconvenience to help me. The lady who I spoke to at the call center whom helped me book it was extremely helpful and kind.Jennifer Ann R.
Customer did not leave a comment.Mike J.
Customer did not leave a comment.Austin C.
Service was a little slow, but friendly. I also found that completing everything on line in advance of my rental didn't save any time. Seems like all my info had to be re-entered into the system once I got to the store.Ron W.
The Huntington Hills location and service was great, but the issue is that I reserved a van for 9am at another location (No Limit Services) and got a call saying that it wouldn't be available until 11am. This was frustrating but I had other things I could do, so no big deal. I then got a call when I was on my way saying that the van wouldn't be ready until 12pm. This is where it started to get really frustrating. I then showed up to the Uhaul location at No Limit Services and they still didn't have a van. They were able to find me one at Huntington Hills for 12:30pm but it was a 20 minute drive away from where I was. I'm not sure I'll use Uhaul again since I reserved a van for 9am and wasn't able to actually pick it up until almost 1pm, all completely Uhaul's fault. Luckily this time I didn't have a huge time constraint on when it had to be picked up, but if I ever need something at a certain time, I won't trust Uhaul to be able to come through on having my reserved vehicle at the guaranteed time.Tyler M.
Customer did not leave a comment.LOREN B.
Customer did not leave a comment.Conner S.
Customer did not leave a comment.Carlos C.
Gas tank was empty at pickup. That means I had to put gas in the vehicle before doing anything with it, and that I overfilled the tank by half because I didn't know HOW much gas to put in it; also didn't know how much gas I needed for my trip. Interior had not been cleaned from the previous rental, litter was scattered across the floor mats. I expected better from U-Haul.HAROLD J.
Customer did not leave a comment.Daryl S.
The pick up of the containers went smoothly, although I had read that we could put used boxes and wrapping paper in the pods for those who might need those for their moves. I was told by the driver that she was told that they will bill me if I add "garbage" to the pods. As I was only trying to be kind to someone else who may be moving, that was disturbing.Nina F.
Everything was great! The staff is wonderful and the whole experience was very efficient, smooth, and stress free.Kathleen L.
Great service. Will continue renting here.Randall D.
Keep up the good work.LAWRENCE B.
Customer did not leave a comment.ROBERT R.
As a very frequent uhaul trailer renter, same advice I have been giving. Your employees/people are great, but the â€œexpress check-inâ€ is a joke. I waited before I finally could get to the counter, then I did most of the same stuff I did on-line again in person (gave credit card, told them what I wanted, signed, accepted insurance). I don't understand why uhaul can't make this faster. I dread the wasted time whenever I need to rent a uhaul.Michael K.
Great renting experience. Kegen was very helpful. Thank you!Mike R.
Place was understaffed and the staff that was there was clearly overwhelmed. They did the best they could considering the situation. I'd find it hard to recommend someone else go there due to this. I even asked if they where hiring part time and they said they were fully staffed. This is ridiculous and greedy on the owners part. I mean 1 person checking people in and out while theres like 5 other people waiting is nothing but greed and incompetence on owners and management. If I ever need to rent a trailer again I'll go somewhere else and not this location again. I want to be clear this is not the fault of the poor workers on site they did the best they could.William C.
Customer did not leave a comment.Stephanie S.
Very friendly and helpfulTARA S.
Better legibility on keys. I had to go back into the facility, because I couldn't make out the code written in sharpieJeff O.
Customer did not leave a comment.Jensyn R.
Customer did not leave a comment.JAMES V.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.RONNIE T.
Customer did not leave a comment.EDWARD L.
Customer did not leave a comment.William S.
Customer did not leave a comment.ODETTE B.
The staff here is wonderful and I love that this facility is large and had the equipment I was interested in. My comments overall (since I've rented ~8x times w/ uhaul) 1) The check-in process is painful. If I use express check-in on the app, I don't understand why I can't just show up, show/scan my ID, and get my trailer 2) I ran into problems so couldn't return equipment on time. I wish the app would allow me a quick way to extend my rental (instead, I had to call and the ~4x times I've called there is always a huge wait. Wish there was a national number that didn't have long wait times Overall, people are great but the overhead of renting a uhaul has a lot to be desired. Express check-in on the app is a joke as I basically have to go through all the same steps when I physically show up at uhaul. If I order Qdoba on the app, I just go to the store and pick up my meal. I don't have to wait in line, tell them what I want, show all my payment and cards. I simply walk in and pick up my food.MICHAEL K.
Service is good, parking is horrible.Brian O.
Two employees working. One was washing a vehicle when we pulled up and ignored us. Went inside and there was no one to be found. Someone else said they were waiting for about 10 minutes before I got there. Return went fine once someone acknowledged our presence.Harrison B.
Had some minor issues with the trailer but overall it was a good rental. I would rerent or recommend to everyone and the prices are very wonderful.LAURA K.
When we picked up the rental on Friday March 26th, we asked if we returned the rental early would the days be prorated. We were going to return the truck on Sunday morning March 28th instead of Tuesday the 30th. We also were given a facility that was open on Sunday to return in Cedar City.JODY W.
It took me 40 minutes every time I called to get a hold of someone. The Sideview mirrors were not in the right place and I couldn't adjust them. If there was an emergency and I needed to get ahold of someone, I would've had to wait 40 plus minutes to talk to anyone. And because of that I lost a ton of time on my contract. Definitely trying to rent from a different rental company next time. The truck worked just fine, except for struggling with not being able to see out the mirrors which I find to be a huge safety issue.BEAU J.
Customer did not leave a comment.CHARLES D.
Customer did not leave a comment.DOROTHY P.
Customer did not leave a comment.David S.
Website said they were closed however they were open which would have been nice to know rather than going through the process of checking the truck (which was supposed to be a trailer and reserved two weeks in advance, thus requiring two drivers) online. Nor was I approached while doing this with staff walking around.CHARISSA S.
Customer did not leave a comment.LEROY C.
Customer did not leave a comment.CHARLES M.
We had to sweep the truck out before loading it. The person that handled our transaction was great.STANYA D.
The trailer pick-up was fast and efficient. It took near 30 minutes waiting until I got someone to help return the trailer. Once someone helped, the drop off was easy. Understaffing perhaps?Timothy P.
Customer did not leave a comment.Kathleen A.
Customer did not leave a comment.Ashley Lynn R.
Customer did not leave a comment.Christopher M.
No problems or issues. Truck was ready to go when I got there.PATRICIA A.
This was my best Uhaul experience and I have had several over the years Good job!WILLIAM S.
Customer did not leave a comment.ROBERT A.
Highly recommend NOT renting at this location. The day of my rental, there happened to be another person with the same last name renting there as well. When I checked in, the representative printed me the wrong contract after several minutes of struggling to locate the reservation. They did not ask for me to confirm any details on the reservation until after it was already paid for, then we had to reverse the transaction and find the correct one. I was charged for my rental plus the other persons, then had to spend a half an hour on hold with Uhaul before resolving the issue. Nearly a month after the reservation, I got incorrectly charged AGAIN for and after another hour or so waiting on hold and talking to multiple customer service agents, they were not able to help resolve the problem and now I need to take it up with my credit card company. This whole process is very frustrating and Uhaul doesn't care about the inconvenience they're causing me due to their own mistakes.Christopher S.
Customer did not leave a comment.GREGORY S.
The staff is friendly and helpful. Definitely my go to store.William W.
Guys were nice and right on the job.Manny A.
Customer did not leave a comment.Dale H.
The gas already was not at the level it should have been when I got in there. I still filled the gas back to where it was when I got in. But that could seriously be a problem that could add even more money to an already expensive U-Haul experienceShelby W.
Customer did not leave a comment.Rob G.
Customer did not leave a comment.Raymond M.
Make sure the equipment reserved is actually available. I reserved a bigger truck and ended up with a smaller one. Now I'm going up with my personal truck to get what I couldn't fit. Just frustratingBRYAN H.
Snow was not cleared away from van so i had to wade trough it to get to van. When I returned the employees took my tie down strap and did not tell me then I realized when I got home that I did not have itDarlene M.
Customer did not leave a comment.Marjorie H.
Customer did not leave a comment.PHILIP H.
When returning equipment, it was unclear to several renters whether we should wait outside in the return lane (where some employees saw the log jam) or come inside to start the process. Friendly service.Diane C.
Customer did not leave a comment.JEREMY L.
UHaul employees at this store are always so chill and nice to me. I have used this store quite a few times, and always feel good about my experience.JERI F.
Customer did not leave a comment.kim L.
Excellent staff and customer service. Made my move from Colorado to Oklahoma very easy and the truck and trailer were in excellent condition.Philip H.
Customer did not leave a comment.JESSICA J.
The U haul drivers are exceptional. They have all been extremely helpful and courteous. I would recommend U-Haul highly.Nina F.
Customer did not leave a comment.MATTHEW D.
I reserved a 26' truck weeks ago. Days before my move I was told one wasn't available and all was available was a 20'. Now I have to take time off of work to return to Colorado to make a second trip. Don't expect me to use uhaul again.EDMUND M.
Customer did not leave a comment.SHANE B.
Customer did not leave a comment.Megan B.
Customer did not leave a comment.PATRICIA M.
Know acception. Peace.JAMES H.
Customer did not leave a comment.james H.
Keep doing what you are doing. Very quick and easy service.ROBERT J.
Customer did not leave a comment.Mike K.
Very pleasant and helpful service. Our reservation was not corrected by the pick up location, so they made it right.Meredith T.
Customer did not leave a comment.LAURA O.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.LEROY C.
Great people, very accommodatingSTEPHANE L.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.LAURA W.
Customer did not leave a comment.Moises C.
Increase the speed of the system for drop off or pickup. 30+ minutes to pickup after online reservation and check in.Brandon H.
Thanks. Got in and out quick.DEAN S.
Customer did not leave a comment.Lori W.
Great people, especially the senior chief. Easy accessMICHAEL S.
Customer did not leave a comment.Rahn S.
Customer did not leave a comment.DWIGHT G.
Delivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.Susan K. | Overall Experience
The UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.Natalia S. | Overall Experience
5 stars bby 5 stars all aroundRaul C. | Overall Experience
Seemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.Meghan G. | Overall Experience
The driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not seeCatherine N. | Overall Experience
I had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.Jessica T. | Overall Experience
Incoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.geoff j. | Overall Experience
Our U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.Michael L. | Overall Experience
Not once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.Joseph S. | Overall Experience
U-Haul box was a great way for my daughter to move. Would definitely use it again.Charles S. | Overall Experience
Pat was a pleasure to work with.Jane E. | Overall Experience
Great service, the GM and Assistant GM are excellent, professional, and super fast when communicating.Nicholas B. | Overall Experience
Nonefred k. | Overall Experience
Larry was super!thomas p. | Overall Experience
Everything was convenient!Renee F. | Overall Experience
It was a pleasure working with this location. The staff was very courteousDebbra B. | Overall Experience
N/AMorgan F. | Overall Experience
The manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issueschris v. | Overall Experience
Everything was great!Emilie H. | Overall Experience
I had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.Jenna K. | Overall Experience
I will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. email@example.comTony Z. | Overall Experience
They were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn’t get the boxes. I had to call each day and get an explanation as to why they hadn’t.matt s. | Overall Experience
I would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You Rondaronda h. | Overall Experience
The people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.Maryjane G. | Overall Experience
The staff was courteous and helpful.WALTER L. | Overall Experience
We rented 3 U-Box containers. The people who delivered them were very nice and helpful. The containers came on trailers which we had not accounted for and there were trash and debris in two of them.Stephen S. | Overall Experience
Additional Services at this Location
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