Customer Reviews for U-Haul of Huntington Hills

Rating:

1.0

Got charged for 50 dollars worth of gas, when van was returned with the exact same amount of gas that was in it when given to me. Which was practically nothing

Rating:

5.0

The equipment worked well. The U-Haul site had a long line when they opened, but I was able to check in online and skip the line. We moved our daughter from a rental house to a newly purchased townhome.

Rating:

5.0

Everybody there is frinedly. It is super easy to pick up the truck and drop it off. They never send erroneous miscellaneous charges after the fact, like many other places. very honest and helpful

Rating:

5.0

Wonderful customer experience (Greg M). Calm, efficient, helpful - we were in and out both picking up and dropping off the truck.

Rating:

5.0

We needed the truck only for an afternoon, and everything went great. Jacob was very friendly and helpful.

Rating:

5.0

Nearly new Van, ran, looked and smelt great. Always GREAT and friendly customer service from the team.

Rating:

4.0

The trailer I was given was in rough shape.

Rating:

3.0

Hold the reservation instead of renting it to someone else. You told me to reserve it 7 days in advance and that is what I did so keep it there.

Rating:

4.0

When checking out the trailer the agent was making fun but it did confuse me a bit. He just wasn't totally professional about checking out the trailer. He was joking around I just about couldn't take anything seriously. It would have been good if he just communicated what was expected and sticked to the task of getting me the trailer. He said he has worked with you a several years.

Rating:

4.0

I e used this location over the past four years and initially the experience was great - helpful service and readily available equipment. Recently both have declined, customer service is very problematic, mornings are generally better but evenings are hit and miss at best.

Rating:

5.0

Thank you for extending my turn in time as I couldn't have made it given the delays in getting the tire replaced.

Rating:

5.0

Everyone was so nice, professional, and friendly! You have a great team at this location.

Rating:

3.0

The people that work there clearly hate it. They are not polite and the woman with short reddish hair and glasses was rude when turning in the key. Total vibe killer, will definatly use another location next time.

Rating:

5.0

Every thing went well thank you for providing a good service

Rating:

4.0

Employees were very skilled and professional.

Rating:

5.0

Pleasant and helpful staff, very easy pricesd

Rating:

5.0

Good, fast service. Very easy return. When I rent trucks, this is my preferred location.

Rating:

5.0

No improvements! One of the best U-Haul locations to work with. Made the process so easy and fast would %100 recommend and use this location again

Rating:

4.0

great

Rating:

5.0

Keep up the friendly, efficient and reliable service.

Rating:

5.0

Easy to get what I needed, easy to check it in. What more do you need from a truck rental? Used them several times in the past.

Rating:

5.0

Agent was terrific!

Rating:

2.0

Did not have the dolly that I paid for in the truck.

Rating:

5.0

Very easy online process to reserve then the check in and check out process also went very smoothly.

Rating:

3.0

Pickup was fast. But was wrongly charged for gas when I returned the vehicle at the same level. Not worth the hassle to complain, but that under handed behavior is a disappointment.

Rating:

5.0

Very helpful in getting the trailer rented and hooked up!! Great customer service!!

Rating:

5.0

Quick in and out service. They answer the phone -it doesn't just continue to ring, send you to voicemail, nor transfer you to corporate.

Rating:

5.0

The guy on the desk was super friendly and helpful. He gave good instructions on the usage

Rating:

5.0

Not a thing Manager provided outstanding customer service

Rating:

1.0

The location and people itself were fine, but the administrative aspects were TERRIBLE. They gave my original reservation away, and told me if I wanted my original trailer (4x8), I’d have to drive to a location an hour and a half away. I couldn’t change my schedule with only a half days notice, so I was forced to pay an extra $100 to get a 5x8 trailer. Then, the day of, they didn’t have my trailer at the original location and sent me to the Huntington Hills location. Again, the employees and location itself were fine, but the policies and administration of Uhaul ruined it for me. They don’t care if you made a reservation, they will give it away and make you drive all over town and up charge you because it’s “move out season” - then try to make it your fault because you didn’t read every single sentence of the terms and conditions - an extremely weak argument. A reservation is a reservation, you should get WHAT you reserved, WHERE you reserved it.

Rating:

5.0

Very friendly and accommodating

Rating:

1.0

Cost me about 300$ for 12 hours to rent a 9’ van. Scammy people and staff.

Rating:

4.0

The technology was operating very slowly, so the staff were struggling to process reservations. They handled it very well despite the trouble, so four stars because of the staff, but UHaul may need to upgrade their systems to improve the customer experience.

Rating:

4.0

Very easy process and worked perfectly for what we needed. I prefer to rent directly at Uhaul centers. I think the company should seriously look at some of the dealers as they are not very reliable and many have limited hours.

Rating:

4.0

Super easy drop off.

Rating:

4.0

Dropped off after hours, no personnel available.

Rating:

4.0

Return process was a little challenging but it all worked out

Rating:

5.0

Having questions which only ask about the locations is very disingenuous. While the people at the pick-up and drop-off locations were great, I do think the experience with U-Haul the company was a total pile of shit. When I arrived to pick up my truck, I was told that the IT system was down across the whole company and trucks could not be rented. This was the case even though I completed all the check-in information ahead of time. I was supposed to get my truck at 10 am but did not get it until 5 pm that day. As a result, I lost a day of loading the truck and had to spend an additional $200 the next day to have people load the truck because I needed to stay with the schedule. U-Haul's Head of IT needs to be fired because the company clearly does not have a contingency plan for IT outages. Most competent businesses will have some paper documents available for situations like this. However, it was not case here. I spent several thousand dollars for this move and experienced absolute incompetence from the leaders of this company. I will have another move occurring in about 6 months and have decided that I will either use Penske or Budget for it. I recommend others do the same unless they have all the time in the world available to move.

Rating:

5.0

All good. Trailer was great!

Rating:

2.0

requested trailer stated as available on uhaul website, but stated not available according to service rep. Requested trailer was in the yard at time of pickup and appeared to still be in the same position when returning rented equipment. seemed like an upselling tactic.

Rating:

5.0

Computer system was giving the employee fits, but no complains on my side

Rating:

5.0

I originally rented for a whole day. But returned it early. I asked the young man if there was a discount for early return beings I didn’t have it for 24hrs. He said yes but it would automatically adjust? I picked it up around 8:30 and returned at 4:30

Rating:

5.0

Complete opposite of where I picked up. Super helpful and understanding of the hell I went through due to the unsafe trailer and poor representation by the pickup location.

Rating:

5.0

Excellent service. Quick and easy process.

Rating:

3.0

Made on line reservation upon on arrival there was confusion regarding my specific equipment order Because it was a local rental they did not have a trailer for me then they decided to give me a trailer that was supposed to be a one way only! Yard was full of trailers Young staffers who did not understand customer service wanted to blame U-Haul for saying they had a trailer for local use?! I recommend all renters to use the Loveland mega facility

Rating:

3.0

Have working equipment. The car dolly fell apart while were towing my car. Luckily a friend was following and told us what was happening.

Rating:

2.0

Yall advertise $20 for a day but I rented that truck for 2 hours and got charged $100. Yall are misleading with your prices and charge way too much for a mile of driving. I usually got to bat for yall but after this, I might just start recommending home depot instead. At least they dont lie about the pricing and I only pay about $40 bucks for a couple hours of use. The guys who helped us was great but im disappointed that yall charged me $100 for 2 hours. There is no way im suggesting yall to my budget friendly friends.... yall play too much.

Rating:

5.0

Mileage was wrong. You scammed me out of $12

Rating:

5.0

Friendly service. Had everting I needed!

Rating:

5.0

Great people great service.

Rating:

2.0

Delivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.

Rating:

1.0

The UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.

Rating:

5.0

5 stars bby 5 stars all around

Rating:

3.0

Seemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.

Rating:

5.0

The driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not see

Rating:

5.0

I had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.

Rating:

2.0

Incoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.

Rating:

5.0

Our U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.

Rating:

1.0

Not once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.

Rating:

5.0

U-Haul box was a great way for my daughter to move. Would definitely use it again.

Rating:

5.0

Pat was a pleasure to work with.

Rating:

5.0

Great service, the GM and Assistant GM are excellent, professional, and super fast when communicating.

Rating:

4.0

None

Rating:

5.0

Larry was super!

Rating:

4.0

Everything was convenient!

Rating:

5.0

It was a pleasure working with this location. The staff was very courteous

Rating:

5.0

N/A

Rating:

4.0

The manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issues

Rating:

5.0

Everything was great!

Rating:

1.0

I had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.

Rating:

1.0

I will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. tzemla5@gmail.com

Rating:

2.0

They were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn’t get the boxes. I had to call each day and get an explanation as to why they hadn’t.

Rating:

5.0

I would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You Ronda

Rating:

1.0

The people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.

Rating:

4.0

The staff was courteous and helpful.