Customer Reviews for U-Haul of Huntington Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Huntington Hills

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EDMUND M.
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I reserved a 26' truck weeks ago. Days before my move I was told one wasn't available and all was available was a 20'. Now I have to take time off of work to return to Colorado to make a second trip. Don't expect me to use uhaul again.

SHANE B.
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Customer did not leave a comment.

Megan B.
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Customer did not leave a comment.

PATRICIA M.
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Customer did not leave a comment.

JAMES H.
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Know acception. Peace.

james H.
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Customer did not leave a comment.

ROBERT J.
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Keep doing what you are doing. Very quick and easy service.

Mike K.
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Customer did not leave a comment.

Meredith T.
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Very pleasant and helpful service. Our reservation was not corrected by the pick up location, so they made it right.

LAURA O.
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Customer did not leave a comment.

Thomas C.
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Customer did not leave a comment.

LEROY C.
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Customer did not leave a comment.

STEPHANE L.
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Great people, very accommodating

JOHN W.
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Customer did not leave a comment.

LAURA W.
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Customer did not leave a comment.

Moises C.
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Customer did not leave a comment.

Brandon H.
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Increase the speed of the system for drop off or pickup. 30+ minutes to pickup after online reservation and check in.

DEAN S.
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Thanks. Got in and out quick.

Lori W.
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Customer did not leave a comment.

MICHAEL S.
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Great people, especially the senior chief. Easy access

Rahn S.
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Customer did not leave a comment.

DWIGHT G.
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Customer did not leave a comment.

MICHELLE K.
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Worked with Jerimiah to confirm and rent a 15 foot truck for one-day rental. Called Jerimiah day before rental to confirm available truck and pick-up time. Truck was presented in good, clean condition. Return went quickly. Jerimiah and staff were very pleasant and helpful to work with. As a fellow military veteran, want to thank Jerimiah for his 20+ years of Navy service.

CARL E.
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Customer did not leave a comment.

ARAVIND K.
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I was given an old vehicle with 120,000 miles on it, while newer vehicles were available

Jonny S.
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Too expensive, why do you put a blanket bag and Dollie right where I want to store a piece of furniture. If I want a dollie or blankets I will rent them, not work around the unwanted stuff in the trailer. I'll try Penske next time.

BENJAMIN S.
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Customer did not leave a comment.

GARY G.
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Customer did not leave a comment.

JUSTIN K.
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Staff said I could call to extend time for a few hours when renting a trailer instead of paying for an extra day. I only needed the trailer for 1 extra hour and called 4 hours before my drop off time and they said there was nothing they could do and I had to drop the trailer off and go pick up another one adding an extra 2 hours to my move that day and making me miss my house rental inspection appointment. I'm absolutely furious.

Mark R.
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No improvements needed. Easy check in and out.

BRYSON B.
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Customer did not leave a comment.

Kris H.
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Customer did not leave a comment.

RICHARD T.
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Customer did not leave a comment.

JENNIE A.
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Customer did not leave a comment.

NORMAN P.
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My rental experience was very positive. I have commented on past rentals that I thought improvements could be made. The customer area was well organized and very clean. The personnel were very attentive, efficient, professional and customer oriented. The actual rental process was streamlined and I had a reservation confirmation in my in-box by the time I arrived home. My past rental data was accessed immediately and the result was a quick reservation. Attendant assistance was very professional and I was on my way quickly. Every step was accompanied by a smile. The young lady, Patricia, was great in getting my equipment ready to go and made a couple of suggestions that could make future rentals even better. Great job!!!!

DAVID H.
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The guy that helped us with the rental was great to deal with!

Ben R.
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Good inventory thanks.

GARY B.
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Customer did not leave a comment.

RITA A.
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Customer did not leave a comment.

Chris E.
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Customer did not leave a comment.

Ryan R.
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When we dropped off our vehicle, the associate who was assisting us was not displaying a professional level of communication that should be provided in a transaction such as this. When we would ask him a question, we often had to ask him twice in order to get him to respond. He did not seem knowledgeable.

William N.
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My third trailer rental in the last two months, all have been great experiences!

Gregory M.
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Everytime I rent something UHaul makes me pick it up 2-3 cities away. I had a rental to be picked up and dropped off in Johnstown but my reservation was changes to Fort Collins 50 minutes away.

MARILYN B.
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Customer did not leave a comment.

JUSTIN D.
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I was WAY over charged for fuel, the needle was right where it was when we picked it up. The truck was driven 13 total miles. Wont use this place again

James O.
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On-site manager Jeremiah had my u-box ready before scheduled time. Was great.

Jeremy G.
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Poor customer experience

JOSEPH B.
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Got there around closing time to drop off my rental trailer. There was no one in the front store area to help me and I had to go to the back find someone. The employee said someone would come help me but no one came. Then found out they were waiting for me outside. I went out and the employee was not very friendly and did not communicate well at all. After being outside for awhile he looked at me and said "do you need help or something?" He did not tell me he was done checking me in, and I had to ask where to drop the trailer. I will not be using this location again.

John A.
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Katie is the most awesome U-Haul rep ever! She is totally competent and a pleasure to deal with. Giving her highest possible marks for service, understanding, ability, efficiency, personality and team spirit. Equipment was new, really enjoy all improvements to the 5x8 trailer. This is second 5x8 in two weeks, last week went from Fort Collins, CO to Dallas, TX. And this site has really kept it clean and neat. Highest marks possible for Huntington Hills U-Haul Team

Ada S.
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Customer did not leave a comment.

Gerald E.
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24 hour return a huge help! Always great service here!

MICHAEL H.
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Customer did not leave a comment.

THOMAS H.
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The on-line system did not work. I was not able to get the vehicle without going into the store. I answered all the questions on-line and provided all the information but when I went to log in prior to picking up the vehicle, it would not accept my phone number. Ironically, I received a text from UHaul to that number but it did not accept it on-line.

ruthanne H.
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Customer did not leave a comment.

Adam R.
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I reserved a 15' truck and an appliance dolly. When I arrived to pick up the truck and appliance dolly I was told (after I had already gone through the sign in/payment process) that there were no appliance dollys available. I was told at that time that the charge would be removed. Since I was going to pick up a refrigerator this of course became a pretty big inconvenience. When I returned that evening to drop off the truck, there appeared to be only one person working and was seemingly getting overwhelmed with the number of customers dropping off trucks/trailers at that time. I made the employee aware of the fact that I never received the appliance dolly and that I would like that charge to be removed. He of course assured me it would be. It was not. Ultimately, after calling customer service, the situation has been resolved. However, the charge should have been removed immediately and I should have never had to follow up with customer service. There should be better follow through from the time a reservation is made to the time it is completed.

Charles W.
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They had my trailer ready to go when I got there and I was hooked up and off the lot in about 10 min. Great people both checking in and on the return.

STEPHEN M.
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Service was great, trailer worked well.

abraham C.
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I received traffic ticket due to light out on trailer.

RICHARD C.
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GM Jeremiah was awesome!

James F.
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Customer did not leave a comment.

Benjamin B.
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I was charged $700 for damage I did not cause. I feel that the owner is a dishonest person.

ANTHONY P.
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Service guy was super helpful. Even gave up directions and if we needed anything to stop back.

Mario G.
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Customer did not leave a comment.

Martha S.
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Customer did not leave a comment.

Gina C.
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Customer did not leave a comment.

Breana R.
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Customer did not leave a comment.

William N.
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Friendly guys and gals at this shop

Curtis S.
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Customer did not leave a comment.

James S.
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N/A

JENNIFER K.
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Customer did not leave a comment.

gregory G.
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Customer did not leave a comment.

Mark B.
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Rented in person. Staff seemed more interested in chatting w each other than processing my rental. Poor face to face customer service. If another location were closer, I would not use this location. Equipment was satisfactory but not great. Clerk gave me the keys and said its out front somewhere. Wtf.

Sudeep B.
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I took the vehicle when the mileage was 17064.6 and when i returned it was 17064.8 but they charged for 0.8. The vehicle has cracked window shield and transmission was also not fluent, it's keep on changing from Drive mode to Manual mode but some how i managed the get it work.

JAMES L.
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When returning the vehicle, the kid I was told to deal with was rude. Ignored me and was super short with me. Third time renting from this location and last.

Scott S.
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Customer did not leave a comment.

James S.
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The tech that verified the trailer lights were working was incorrect. The employee at U-Haul ripped the whole thing apart trying to fix it and he did everything he could do to get the lights working. I thought the service he provided was great. He could have just sent us to a different location to get a different trailer and he chose to work on it instead. We really appreciated that.

Donald R.
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Vehicle inside was very clean but exterior was muddy

CAITLIN M.
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Staff is extremely friendly and helpful. Although line times may be a little long first thing after open, be patient as you will receive a clean vehicle for a fair price.

Gary S.
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Employee not wearing mask.

RUSSELL O.
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Customer did not leave a comment.

RUSSELL O.
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Customer did not leave a comment.

Todd B.
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Nothing, every employee was super helpful and went above and beyond. Neither 4 or 7 pin plug was working and the employee offered to check the fuse. Sure enough, the fuse was bad and he replaced with another one and got me on my way. Uhaul has definitely improved over the years. Btw....this location was the most organized Uhaul location I have ever visited. Everything was in place, orderly & tidy. Great experience, keep up the good work!

Zachary K.
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Customer did not leave a comment.

JOSEPH B.
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Customer did not leave a comment.

Dennis C.
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Customer did not leave a comment.

Mark E.
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Not a bad spot but I had to initiate conversation after workers saw me pull in.

George D.
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Customer did not leave a comment.

Nasser A.
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Customer did not leave a comment.

PAUL R.
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Customer did not leave a comment.

Victor K.
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Customer did not leave a comment.

Steven F.
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Never received receipt or any confirmation for rental drop off. Unable to get in contact with this location by phone.

Mary C.
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Everything went smoothly, though the dolly I requested was not in the van. That turned out fine, anyway, because I would have been unable to use it! The service at this location is really wonderful, kudos to all there. You guys made my move very smooth. Happy New Year to you all, and keep up the great work!

KYLER K.
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Tim was the epitome of customer service. Professional, courteous, diligent and dependable on all accounts. Promote, pay and train him aggressively or someone else will.

CHARLES G.
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Customer did not leave a comment.

Jeffrey F.
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Customer did not leave a comment.

Victor K.
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Customer did not leave a comment.

Grace S.
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better customer service and more helpful employees, the employee seemed annoyed to help me with just the little bit more that i needed. also, another lady there was mad about an issue and the manager helping her did not seem to care one bit. better customer service overall would make this place better in my opinion.

Johnny T.
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Top notch service, top notch equipment. Reasonable price, keep up the great service

ROBERT F.
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I rented the trailer to move a piano. Before the rental I called to inquire about a ramp bd was told the back of the trailer was a door/ramp. I also took note of the dimensions posted on the website. However the trailer was not functional because the doorway was not tall enough. I would like a full refund because I wound up having to rent a ramp and it still didn't work because of the lack of accuracy.

SERGEI D.
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Customer did not leave a comment.

Susan K. | Overall Experience |
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Delivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.

Natalia S. | Overall Experience |
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The UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.

Raul C. | Overall Experience |
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5 stars bby 5 stars all around

Meghan G. | Overall Experience |
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Seemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.

Catherine N. | Overall Experience |
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The driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not see

Jessica T. | Overall Experience |
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I had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.

geoff j. | Overall Experience |
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Incoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.

Michael L. | Overall Experience |
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Our U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.

Joseph S. | Overall Experience |
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Not once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.

Charles S. | Overall Experience |
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U-Haul box was a great way for my daughter to move. Would definitely use it again.

Jane E. | Overall Experience |
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Pat was a pleasure to work with.

Nicholas B. | Overall Experience |
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Great service, the GM and Assistant GM are excellent, professional, and super fast when communicating.

fred k. | Overall Experience |
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None

thomas p. | Overall Experience |
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Larry was super!

Renee F. | Overall Experience |
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Everything was convenient!

Debbra B. | Overall Experience |
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It was a pleasure working with this location. The staff was very courteous

Morgan F. | Overall Experience |
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N/A

chris v. | Overall Experience |
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The manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issues

Emilie H. | Overall Experience |
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Everything was great!

Jenna K. | Overall Experience |
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I had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.

Tony Z. | Overall Experience |
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I will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. tzemla5@gmail.com

matt s. | Overall Experience |
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They were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn’t get the boxes. I had to call each day and get an explanation as to why they hadn’t.

ronda h. | Overall Experience |
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I would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You Ronda

Maryjane G. | Overall Experience |
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The people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.

WALTER L. | Overall Experience |
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The staff was courteous and helpful.

Stephen S. | Overall Experience |
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We rented 3 U-Box containers. The people who delivered them were very nice and helpful. The containers came on trailers which we had not accounted for and there were trash and debris in two of them.

No reviews have been submitted for this location.

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