Customer Reviews for U-Haul of Huntington Hills

Rating:

4.0

Super easy drop off.

Rating:

4.0

Dropped off after hours, no personnel available.

Rating:

4.0

Return process was a little challenging but it all worked out

Rating:

5.0

Having questions which only ask about the locations is very disingenuous. While the people at the pick-up and drop-off locations were great, I do think the experience with U-Haul the company was a total pile of shit. When I arrived to pick up my truck, I was told that the IT system was down across the whole company and trucks could not be rented. This was the case even though I completed all the check-in information ahead of time. I was supposed to get my truck at 10 am but did not get it until 5 pm that day. As a result, I lost a day of loading the truck and had to spend an additional $200 the next day to have people load the truck because I needed to stay with the schedule. U-Haul's Head of IT needs to be fired because the company clearly does not have a contingency plan for IT outages. Most competent businesses will have some paper documents available for situations like this. However, it was not case here. I spent several thousand dollars for this move and experienced absolute incompetence from the leaders of this company. I will have another move occurring in about 6 months and have decided that I will either use Penske or Budget for it. I recommend others do the same unless they have all the time in the world available to move.

Rating:

5.0

All good. Trailer was great!

Rating:

2.0

requested trailer stated as available on uhaul website, but stated not available according to service rep. Requested trailer was in the yard at time of pickup and appeared to still be in the same position when returning rented equipment. seemed like an upselling tactic.

Rating:

5.0

Computer system was giving the employee fits, but no complains on my side

Rating:

5.0

I originally rented for a whole day. But returned it early. I asked the young man if there was a discount for early return beings I didn’t have it for 24hrs. He said yes but it would automatically adjust? I picked it up around 8:30 and returned at 4:30

Rating:

5.0

Complete opposite of where I picked up. Super helpful and understanding of the hell I went through due to the unsafe trailer and poor representation by the pickup location.

Rating:

5.0

Excellent service. Quick and easy process.

Rating:

3.0

Made on line reservation upon on arrival there was confusion regarding my specific equipment order Because it was a local rental they did not have a trailer for me then they decided to give me a trailer that was supposed to be a one way only! Yard was full of trailers Young staffers who did not understand customer service wanted to blame U-Haul for saying they had a trailer for local use?! I recommend all renters to use the Loveland mega facility

Rating:

3.0

Have working equipment. The car dolly fell apart while were towing my car. Luckily a friend was following and told us what was happening.

Rating:

2.0

Yall advertise $20 for a day but I rented that truck for 2 hours and got charged $100. Yall are misleading with your prices and charge way too much for a mile of driving. I usually got to bat for yall but after this, I might just start recommending home depot instead. At least they dont lie about the pricing and I only pay about $40 bucks for a couple hours of use. The guys who helped us was great but im disappointed that yall charged me $100 for 2 hours. There is no way im suggesting yall to my budget friendly friends.... yall play too much.

Rating:

5.0

Mileage was wrong. You scammed me out of $12

Rating:

5.0

Friendly service. Had everting I needed!

Rating:

5.0

Great people great service.

Rating:

5.0

Helped me when I was to pick up the truck in Loveland I got an email 1 hr before I was to pickup my truck. Had to go out to another Uhaul store 10 miles one way instead of 2 miles to get my truck. It would be nice to have gotten a least 1day before so I could get a driver. Out of the 50 years of using Uhaul I have never had a problem like that. I guess I’ll just have to use Penske moving trucks when I move again.

Rating:

5.0

Great experience

Rating:

2.0

They were very short-staffed. They gave me the keys and said to find the truck in the lot. I did the walk around and tried to get a pic of the starting mileage but the display flashes so it wasn't perfect. I told the guy in the lot and he said "happens to me all the time. Don't worry about it." The tank was 1/2 empty so I had to try to fill it to get to Denver but didn't want to have the hassle of turning it in with 1/2 tank so that's a pain. Did my trip to Denver and back and turned the truck in early. They calculated the miles as too many so I confirmed exactly where we drove to and from and how the mileage was off. The 2 clerks said "we didn't actually track the starting mileage but show what it was when it was transferred so we know it's less than that. So you are right it can't be as many as we show." They said to call the manager to clear it up. I've called in 3 days and he's not been in. I sent an email and they haven't read or responded. I got charged for the original amount and then I got charged the full with the penalty for the wrong mileage! I called and the clerk said they didn't hear from the manager and don't have a way to correct the mileage. What the heck!? We've used uhaul many times over the years but this was a very bad experience. Can someone please call me and correct this!?

Rating:

5.0

At this location, young gentlemen that helped me I was new but knew what he was talking about and I would recommend this location to anyone

Rating:

5.0

Brakes are squeaking.

Rating:

5.0

Quick, easy, great service.

Rating:

2.0

I rented a motorcycle trailer. What I was given was not a motorcycle trailer. By the time this came to light, I didn’t have time to change it. I had a reservation at a different location. When I went there, it was closed. I was told to go to this location and that they had a motorcycle trailer for one way rental. I saw that they had one but was told ‘that one is local only’. When I returned the trailer in TX I got no guidance. I got a call two days later asking when I was going to return it. Fortunately, I had taken pictures. Basically, the whole thing was a fucking shit-show from start to finish.

Rating:

3.0

Had to find someone for my pick up, no one was in the office.

Rating:

5.0

Great customer service

Rating:

5.0

The customer service is fabulous! And the gentleman is interacted with was very courteous and a delight to talk to. And he spoke with me until I stepped away when the next customer came in. Two thumbs up for this location. 👍👍

Rating:

4.0

Easy peezy!

Rating:

5.0

the service and equipment was excellent. recognize your manager as he was perfect. great to see a company still has exempery service

Rating:

5.0

Good, friendly service and hassle-free rental. I have used this location numerous times and have always had good experiences.

Rating:

5.0

Employees were friendly and helpful

Rating:

5.0

Desk Attendant was very friendly and helpful!

Rating:

5.0

Great customer service. We rented a cargo van. It was perfect! It was really clean, like new. It ran exceptionally!

Rating:

5.0

Gregory was great! He was helpful and courteous.

Rating:

3.0

Had an issue asking a question with person who checked me out. I turned in truck two days early - did not use the miles allotted and was under on the gas level. I asked if there was any way to reward me for giving you back the truck early - clean and with fewer used miles while doing you a favor and pulling a trailer nearly my entire trip. He just said no and then was strangely rude the remainder of the checkout process. He made me uncomfortable.

Rating:

1.0

Poor customer service, severe lack of options, overcharging

Rating:

4.0

The guy that checked in our reservation was weird… weird jokes, not funny, made us uncomfortable.

Rating:

3.0

Whoever checks people in needs to inform them, they need to look for a text in order to take photographs of the Uhaul vehicle. How’s the paperwork advising anything does not arrive until after you get the vehicle. People were at the stores need to be trained better. More helpful and attentive to knowing how things work.

Rating:

2.0

Only one person and they had no room for the trailer.

Rating:

5.0

This was a defacto perfect transaction, clean truck no issues at check out or check in.

Rating:

5.0

Greg’s great

Rating:

1.0

Bait and switch with online prices versus what is owed in person.

Rating:

5.0

Desk person was very helpful and friendly and got me through check-out quickly.

Rating:

5.0

Very clean business. The customer services outstanding.., the best U-Haul store I've ever been in

Rating:

2.0

It took 30 minutes to pick up a trailer reserved ahead of time because the line moved very slow

Rating:

5.0

Loved the service experience especially greetings from Roxie again!

Rating:

5.0

Everything was great clean truck and was running just fine will use again .Thank you

Rating:

5.0

There was a hiccup that happened. The person who was running the store never actually booked my reservation over the phone but luckily U-Haul sends reminder texts if there hasn’t been reservations booked to see if you’re still interested. Luckily I called the number and was able to still book my confirmation at the same time. I was really impressed that they had same day availability and even had an estimation for me based on the locations I had added online. Keegan was who helped me and I like a bit of humor so it was fun to interact with him at initial arrival and also dropping the vehicle off an hour or so later.

Rating:

5.0

Very courteous and professional. I would highly recommend this business

Rating:

5.0

Gregory is amazing!!

Rating:

2.0

Delivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.

Rating:

1.0

The UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.

Rating:

5.0

5 stars bby 5 stars all around

Rating:

3.0

Seemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.

Rating:

5.0

The driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not see

Rating:

5.0

I had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.

Rating:

2.0

Incoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.

Rating:

5.0

Our U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.

Rating:

1.0

Not once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.

Rating:

5.0

U-Haul box was a great way for my daughter to move. Would definitely use it again.

Rating:

5.0

Pat was a pleasure to work with.

Rating:

5.0

Great service, the GM and Assistant GM are excellent, professional, and super fast when communicating.

Rating:

4.0

None

Rating:

5.0

Larry was super!

Rating:

4.0

Everything was convenient!

Rating:

5.0

It was a pleasure working with this location. The staff was very courteous

Rating:

5.0

N/A

Rating:

4.0

The manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issues

Rating:

5.0

Everything was great!

Rating:

1.0

I had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.

Rating:

1.0

I will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. tzemla5@gmail.com

Rating:

2.0

They were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn’t get the boxes. I had to call each day and get an explanation as to why they hadn’t.

Rating:

5.0

I would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You Ronda

Rating:

1.0

The people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.

Rating:

4.0

The staff was courteous and helpful.