Customer service and pick up was awesome! Returning was quick, easy, and painless. However, this trailer did have brake lights… But it DID NOT have any tail lights or running lights. So driving at night on Friday and Saturday had a lot of people flashing me from behind. You gotta get that fixed!
DAVID RCustomer Reviews for U-Haul of Kent-Stow
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The concept of paying for gas and Milage is bullshit. The app is very confusing and to many times I have to be sent a code to do one thing and booking the U-Haul was so inconvenient on how the website works. If it wasn’t a monopolized market we would have booked else where
Alex MThe truck had a seal around the windshield that was bad and had a very loud whistle that was constant.
Terry DNothing. I was totally satisfied.
Marcus Tnothing
TIMOTHY OSuper simple drop off!
Brian CThe attendant was knowledgeable and very helpful.
Hannah CThe truck itself was fine. But was told it had a full tank of fuel and we should return it on full. Used the truck for a total of 20 miles but it needed 10 gallons of fuel to fill it back up, which even given the expected low gas mileage seemed improbable. Mentioned it at drop off and was told “sorry but nothing we can do.” So be sure to question the amount of gas in the truck if you rent.
Thomas MGreat customer service I highly recommend
Sierra SNothing
Harsha VThe Guys at this location are very helpful.
Ted RI had reserved to get the truck early before the store opened. I got there and opened the app and it just kept spinning and would not allow me to actually sign in. The staff then showed up and stated that because they are close to the university- the university takes over the wifi, so many people have difficulty using the app to get their truck, so do not rent from there unless during business hours. But the staff was very nice to deal with!
Julie SGreat customer service!
Paul SIt was an after hours drop off. Frankly my truck workers fabulous and the value is still great with U haul, the app is not a great experience. The app has you renting from one location and then switching locations via text. I don’t like that as there are too many scam texts out there these days. If the U-Haul app is going to communicate it should be a push notification or two step, not just a text. That’s candid feedback.
Jude FThis is regarding the phone call I received from Uhaul the day before I dropped off and the day I was ordering my uhaul a month or two ago, customer service was quite rude and short with me which wasn’t very nice both times, this is regarding the customer service phone calls not the people at the drop off and pick up locations
Samantha YFollow through on having everything prepared for mobile pickups. Our truck and equipment was supposed to be ready for us to pick up at 7:30 am. Nothing was set up and we could not get the truck until the store opened at 9 significantly delaying our move.
Nathan CGreat Job!
Kenneth CVery easy transaction. Good location and customer service.
Michael TThe General Manager was very pleasant to work with
Nicholas HPick and drop off was easy.
Kishore DEverything was really easy.
Joseph GFriendly, efficient service!
John PJackson was absolutely amazing! The fact that it was a holiday, hot as heck and mid-day, Jackson was polite, energetic and professional! Thank you for making this a great experience!
William DAfter opening the truck up we found grease all over and it wasn't swept out yet. The location told me it was a "drop and go". We had to clean ot ourselves so we could use it.
JIll MNo issues
Frank FEfficient, friendly service
John PGreat trailer, great staff! Painless transaction!
Kenneth CGreat experience! Fast and easy to pick up and drop off! Nice people! Thanks!
Joe SGrateful foe the service you provide! The communication was amazing!
Kathy BNa
Paul EVery disappointing. The trucks interior was filthy! The cab smelled foul and you could smell engine fumes while running. The engine light was on for the entirety of the trip causing concern. This vehicles suspension is poorly maintained every bump sounded as if the vehicle was coming apart.
Rick WHave more than 1 person available to assist customers.
Ronald BCustomer service was fantastic and everything went smooth.
Corey VThis is my go to location for moving things. It is also the only place I go to fill my propane for my grill.
Steven FBottled water for customers, possible coffee.
JOHN RTruck could use some maintenance
Michael MN/A
Sebastian SThe overall experience was great.
JEFFREY Rgreat experience
latraye rOnline booking not very clear regarding the “one way rental pickup location” policy. I chose a pickup location closer to home only to have it changed to a farther location day before pickup. I was not aware the location could be changed.
stephen sCan’t think of anything.
Robert KNo suggestions for improvement. Very friendly, knowledgeable staff and straightforward rental of equipment. THANK YOU!
Karren BThe rental customer service rep was extremely helpful and efficient. Very friendly! Which is refreshing these days…😊
Mythanne RTruck had cracked windshield. 156,000 miles. Check engine light came on during drive. Gas mileage was about 8 miles per gallon even when empty with tow button off.
Michael MGREAT SERVICE
DOROTHY LGive that guy a million dollar raise
brandon kGreat price and great customer service both pick up and drop off guys were super friendly I would recommend to anyone looking to rent
Catherine LGreat customer service.
VALARIE WPickup and drop off couldn’t have been easier.
JOHN MVery friendly
Taylor CFacility was well stocked and adequately staffed. Prompt and courteous service. Thank you.
R GEmployee was great. Quickly checked in vehicle and got me on my way.
Katie BThe service was professional and speedy and I would deal with this location in the future. .
Paul A