Customer Reviews for U-Haul of Lakewood

5258 reviews

11748 Pacific Hwy SW   Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

(253) 582-1956

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 582-1956

11748 Pacific Hwy SW
Lakewood, WA 98499
(On the corner of Bridgeport and Pacific Hwy SW **NO ONSITE PARKING**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Explain clearly all the charges involved You may need to explain further how to self check

SIMON T. 
Rating:
1.0

More respectable employees.

DONTIECE D. 
Rating:
4.0

Doing just fine.

LARRY N. 
Rating:
5.0

Manager was NOT friendly! Bathroom had sign for emplyees only. I had to go, when I came out she had to make a comment...not appropriate comment after the fact!

VON S. 
Rating:
4.0

Customer did not leave a comment.

Arvin D. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
4.0

Customer did not leave a comment.

Riordan S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

SHANNON W. 
Rating:
5.0

Polite and cuties of customer service. Never did i have a problem with any of the items I've used. A+

CHARLES W. 
Rating:
4.0

The costs per mile seem excessive, especially for how limited in amenities the vehicles are and how cheaply they were likely purchased for over all.

RICHARD B. 
Rating:
5.0

I have always had great service from uhaul. I highly recommend them for all of your moving needs.

KENNETH Y. 
Rating:
5.0

Great experience considering it was a very last minute rental. Maybe the Internet connection could be improved to make processing the email receipt from their location a lot quicker for the agent to process. Thanks

EILEEN B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

MARKUS L L. 
Rating:
1.0

Customer did not leave a comment.

ANGELO C. 
Rating:
5.0

No comments to improve. The only thing I was worried about was leaving my car across the street, but it appears there are cameras nearby and it's a busy area so there was really no cause for concern.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

The young woman was very helpful in assisting me with getting out of the truck after I informed her that I had fallen at my last location getting out of the truck and was scared of falling again because the doors are so high off the ground. There should be a steps board built-in the door to help petite disable customes like me get in and out of the truck like me. she was able to print out the settings letting them know I had checked it in.

Pauline M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

There is no need for improvement at this location it was a smooth transaction all thanks to the great staff.

Zachery D. 
Rating:
5.0

Excellent

PAGNINEBSOUM B. 
Rating:
4.0

Customer did not leave a comment.

ELLEN G. 
Rating:
5.0

Customer did not leave a comment.

Earl H. 
Rating:
2.0

I had to dispute charges for incorrect fuel level report, also was charged for extra day that I didn't take. The worst experience out of 50+ uhaul rents.

SERGEY Y. 
Rating:
4.0

Customer did not leave a comment.

JUDI CAROL P. 
Rating:
4.0

The folks at the store were friendly and helpful. Will definitely recommend to others.

Jhon G. 
Rating:
5.0

The staff was very helpful and respectful. I very much appreciated their customer service oriented approach.

KENT DELANO K. 
Rating:
5.0

Easy check in for pick up and return

Gilbert G. 
Rating:
4.0

Rental vehicle, was given one for a 3 day and had to return it the next day.... we had vehicle loaded and had to transfer a half loaded truck to another truck in your parking lot....we wasted four hrs of moving time .

DANA W. 
Rating:
5.0

The staff was friendly and very informed

ANTONY I. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Customer did not leave a comment.

GLENN WILLIAM C. 
Rating:
5.0

Uhaul representatives were helpful and responsive in getting the equipment I needed.

Algie P. 
Rating:
1.0

Give customer the right information before renting a U-Haul because they told me one thing and it was the opposite

MERALYS M. 
Rating:
5.0

I don't like when's return the keys and have to login website.. should improvise the way to return the keys 🔑 . Thank you

BUAPANG R. 
Rating:
4.0

Staff were prompt, friendly and helpful.

MARIA H. 
Rating:
1.0

Customer did not leave a comment.

DIANA T. 
Rating:
3.0

When you reserve a certain size that you are told is available it would be nice to get said size, we were given a trailer smaller than we needed and were forced to leave items behind moving our son back home.

SHAWN I. 
Rating:
4.0

This location was well staffed today. Employees helpful and rental process was quick.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

My u-haul was due to come back today March 28th 2021, at 9:00 a.m.. I got there early and waited outside. I was the 2nd person in line. When it was my turn, Alex I think his name was. Asked me if I was with him, pointing to my husband. I said yes. He said you are good to go. I said I would like a receipt so I can know how much I was being charged. He said, they were short staffed and I had to wait until all the other people behind me was out of the line. I said, I was in line next. He said, he understood that but it would be awhile before he could get to me. I said, I was not waiting for everybody else. Luckily, during this argument another staff member came to work. He said, well now that somebody else is here I can help you. It took him less than 5 minutes to provide me with my receipt. I don't know why he would try to push me behind everybody else, and not help me at the time when I was next. I will never use this location again.

SONJA R. 
Rating:
5.0

Good

KOSSIPIERRE A. 
Rating:
1.0

Customer did not leave a comment.

AILEEN R. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
3.0

Customer did not leave a comment.

Sean'na R. 
Rating:
4.0

Customer did not leave a comment.

Joel F. 
Rating:
3.0

The truck I reserved was not available so I was offered a smaller truck which resulted in having to make multiple trips. This then increased the mileage I had estimated and therefore rhe overall cost to me, the consumer. No adjustment was given or offered for Uhaul mistake. Will not recommend to others.

DEENA F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
4.0

I stood in the lobby 7 mins before being acknowledged I can understand being busy but never be to busy where you can't acknowledge a paying customer

Brian N. 
Rating:
5.0

The agent at the counter almost caused me to walk right back out the door and take my business to Avis. She was nasty, talked to me like I was 10 years old, and treated me like an idiot. It was like night and day when I checked back in. But I still question if we'll be back. Living on a neighboring island, we'll have need to be renting frequently, but now I'll be seriously looking for a better place for booking our business.

RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

JOHN WILSON B. 
Rating:
5.0

the truck was very fuel efficient. i wasn't expecting it but i sure liked it!

Ani A. 
Rating:
5.0

Agents were friendly and helpful. I give this location A+

STEPHEN O. 
Rating:
1.0

I had to wait 1 hour after my check in time to leave. They were not friendly and Caucasian lady did Not wear a face mask. Last, they do not have a designated parking area for my car. So I had to park across the street on a busy area and leave my car just at a random place. Was not happy with this experience. I rented this for my buisness and was very disappointed. Lameka 253-239-8285

LAMEKA B. 
Rating:
1.0

Drunk made sounds and tgey charged extra for fuel and 20 for online checkout which they didnt explain

RAJ-PREET S. 
Rating:
2.0

The truck was awful to drive, extremely bouncy and sounded like it was having engine issues. The customer service was not good, I sat in truck for over 20 minutes (following the sign when I pulled up) and no one came out, then she tried to over charge me.

CELINA W. 
Rating:
4.0

Customer did not leave a comment.

ASHLYN T. 
Rating:
4.0

The service at this location has definitely improved. However, this place is very busy and very understaffed. The trailer we rented had some dirt/debris in it, but staff promptly swept it out for us. Overall, we've been very happy the last 3 visits here.

Steven T. 
Rating:
3.0

Customer did not leave a comment.

ANTWAN H. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

TASHA G. 
Rating:
5.0

Yes👍🏽

YVONNE G. 
Rating:
5.0

Customer service awesome

JULIA B D. 
Rating:
2.0

The manager was rude, unsocialable, and standoffs. She was completely unfriendly.

KORI H. 
Rating:
5.0

Customer did not leave a comment.

VAUGHN W. 
Rating:
4.0

Had to go to this place since my reserved trailer was not turned in at original store. Not Lakewood's (or other stores fault). Trailer was in good maintenance except the floor was dirty, muddy and had some broken debris in it. Not bad but also not what I expected.

STEVEN S. 
Rating:
4.0

Not noticing til the trailer was already loaded but the welding had snapped on the ramp and made it a little hard to open and close the ramp. I've never had problems before and this was my first problem. Glad I had guys were able to help open and shut the ramp up for me.

BRANDI M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

Customer did not leave a comment.

ZACKERY H. 
Rating:
1.0

The truck rented had been in a wreck from prot pictures, driving this truck os dangerous the steering box is damaged and you have to rotate the steering wheel back and forth to catch it while driving. I received a phone call about the truck and when I was going to return it, I told the lady I would need it gor a couple more hours and she aaid as long as I return before 7pm I wouldn't be charged another day...I returned the truck by 7pm and only drove 5 miles total, yet still was charged another day also charged for insurance again. When asked about the charge was told dont matter what I was told amd didnt seem to care that the truck is dangerous to drive. Sure the heck didnt need the truck as there was a whole bunch all over the lot. Not happy to be told one thing and and another thing happens. Very disappointed

Robert A. 
Rating:
5.0

Customer did not leave a comment.

ERVIN JERMAINE M. 
Rating:
3.0

Customer did not leave a comment.

MALINDA M. 
Rating:
3.0

Customer did not leave a comment.

SCOTT BAXTER L. 
Rating:
5.0

Great customer service

Hector J. 
Rating:
5.0

Great customer service

Hector J. 
Rating:
5.0

Customer did not leave a comment.

Hope H. 
Rating:
5.0

Customer did not leave a comment.

TALAGA T. 
Rating:
5.0

Customer did not leave a comment.

RANDAL C. 
Rating:
5.0

Customer did not leave a comment.

Aiulu A. 
Rating:
4.0

Customer did not leave a comment.

craig D. 
Rating:
5.0

Super easy!

TINA H. 
Rating:
4.0

Customer did not leave a comment.

IN KAP S. 
Rating:
5.0

Customer service was the best from beginning to end. Only problem I didn't get a final cost on my rental.

Kenny S. 
Rating:
4.0

Overall the truck was clean to the eye. When I wiped down everything with disinfectant wipes, the wipes were filthy. That was all. The whole experience and use of the app. Was great. Very friendly service.

STEPHEN L. 
Rating:
5.0

the guy there went above and beyond! fantastic

christopher S. 
Rating:
1.0

Customer did not leave a comment.

Sangar R. 
Rating:
5.0

Customer service was excellent staff was very nice, and professional

MARKUS MERRILL E. 
Rating:
4.0

Friendly staff- easy quick pick up/drop off.

JESSICA M. 
Rating:
2.0

I made a reservation to pick up the truck a couple weeks prior and did the whole online process to save myself check in time, but still stayed there about twenty minutes trying to get the truck. The first truck she gave us was incorrect and wouldn't open, then she gave us another truck and said the drop off location I chose with my reservation wasn't available and I had to go fifteen minutes further north of my location to drop it off. It was extremely inconvenient and she wasn't friendly. There is also no parking in this location. Uhaul always seems to be disappointing when I move. Will look into another truck company.

Grace P. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE C G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

I asked for a utility dolly, but one was not present in the rental. Everything else was great.

TERRY B. 
Rating:
3.0

Vehicle wasn't ready when I arrived. Was given a new one that wasn't ready either.

ANGEL L. 
Rating:
5.0

The employees were very kind and helpful. Very fast process.

Ted F. 
Rating:
4.0

A larger lot in which you could leave your car on a day rental would be nice. But the expeditious pick up/drop off procedures was excellent.

derek S. 
Rating:
5.0

Customer did not leave a comment.

FOFOA S. 
Rating:
5.0

The staff was really great. They made it easy and less stressful!

sierra s.  |  Overall Experience 
Rating:
3.0

The wait lines were so long seemed like total chaos. My wife and I were trying to download our ubox. Was told it was ready showed up waited 30 minutes to have access to it.

Christopher S.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top