Quick drop off
Davina BCustomer Reviews for U-Haul of Long Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great u haul location
Chance FGreat staff, very helpful! Thank you
Andrew HGreat location, quick and easy transactions.
JOSEPH A👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻
Tammam AStaff was very helpful and professional. Overall it was a great experience.
Jon LSmooth and easy transaction.
Steven SFriendly efficient service
Christian Ethe parking sucked, it was a really crammed small lot with exits closed off. made it really hard to get in and out of the lot.
haeley wI went into the location at 1600 Pacific Coast Highway around 12:45 PM on Saturday to rent a truck and was towed. There were no trucks available so 15 minutes later I went online and was able to reserve a truck at that same location when I went into the location to get the truck and this was around 12:45 PM Both of the people the reservationist both men told me that how did I get the reservation? I must’ve bumped someone off who who who already had reserved it and then the other guy said oh I thought you said that it was canceled or you canceled it I said no I didn’t say that I canceled. I said that I had a reservation, but it timed out and I wasn’t able to reserve it so I came in to try to reserve it And was told that trucks weren’t available but I did get it reserve 15 minutes later and both of the reservation is acted as if they did not want to honor her, and they were rude to me and gave me a hard time
Aminah AAlways great customer service, and the equipment is clean and well maintained.
DAVID RDrop-off was super easy
Nathaniel DThe front desk very where standoff ish. Like they didn't want to be there. We take the photos and the licenses plates don't match they have to fix it. How is that even possible.
roberto cEasy drop off, in and out in a flash. Thanks for making it easy
Mark ATruck didn't have gas and I was charged for it
dandnda JGreat place to rent a u haul truck from Great customer service The Long Beach U haul
manu bThe dolly was well used to the point that it was rusted so bad that the movers did not use it; they used their own dolly. Further, the black belts were very frayed. The dolly presented an overall safety hazard; I have pictures but I don't see where I can load them for your view.
Dennis LExcellent service, and they attend to you very quickly.
Jose VYour staff was very helpful and would recommend this location to anyone.
Maria RExcellent service!
Oshay NEverything I expected
Tracy WThe staff was very helpful and cared about doing a great job and good customer service. Im also glad to see a familiar face and not some one new every time I visit so I appreciate the good service.
wendy cI didn't even need to go into the building, they met nme at the drop off area and it took less time to check-out than it did to get my personal gear out of the cab.
David PNo comment
DOUGLAS FThe U-Haul employees that assisted me when picking up and then when returning the truck provided excellent customer service.
RICHARD UJay and team where great. Above and beyond service. Great experience.
Rayneshia AEverything was great - Pick up took about 10 minutes and everything was clear and understandable. Drop off was even quicker. All costs were clearly explained and fair/resonable. Thank you so much!!
Thomas LI forgot his name but he was very helpful in explaining what I needed to do to get going since I needed to get the U-Haul at 6am. Also gave me a follow up call before I picked up a day before because I had put 40+ cover sheets and got that cleared up. Also when I dropped off, one of the outside worker was friendly and told me "he got it.." and took over to park the car. Definitely would recommend again!
Sopana SThey were awesome
Manuel TThe air conditioner did not work and it was a hot day. Also the driver's door window crank handle knob kept coming off.
Henry BI have rented two trailers from this location in the past two months. On each occasion the staff has done an exceptional job. They are very helpful, knowledgeable and very patient with the customers. Will definitely rent from here again
David STruck was given to us on empty. Requested add ons like Dolly and furniture blankets weren’t in the truck and just left out side the front doors of the building. Passenger window didn’t work. No ramp.
HANNAH AJason H, UHaul's agent at the counter was excellent. He was fast and efficient. Thank you Jason Whomever gets this survey should pass this positive comment to Jason.
Elvis MEasiest experience. Quick, efficient.
Teresa MMy reservation was not ready had to get a different vehicle and got delayed by 40 minutes terrible service
Omid SThe straps on the auto transport don’t work well, mine came off while I was on the freeway and the only thing holding the car on the trailer was the back chain. Major danger.
Gabriel FI think its ridiculous that uhaul thinks its ok to give customers a vehicle without no gas with the gas light on, do better!!!!!
Sophia DKaRon was absolutely amazing very personal and professional.
Patrice MGood customer service!
Melissa ZManager Shaila and her team gave me another excellent experience
Rob MI will come again
Herman WWhen I first made my reservation the representative didn't let me know that I would have to purchase a dolly in a refrigerator dolly I'm a senior citizen I have to go rent one from home Depot the representative was rude disrespectful to a citizen who don't know nothing about renting a truck from U-Haul He became loud and disrespectful to see your citizens I would never rent a truck from you all again
Sharri CCan was administered to me with less than a quarter of gas. Told the worker I was going 60 miles and he offered me $20 to refuel a $60 tank. Then, when I didn’t, he charged me the fee to fuel it anyway and labeled it as liability on my behalf. Do better.
KEVIN DGreat service, pointed out how I could save depending on return and taking advantage of insurance.
Hilario LGreat vehicle. Almost brand new. Only 3800 miles on it. Staff was quick and efficient.
Brian PThis young guy at the counter its very disrespectful he doesn't know how to do his job this is the very first time I get bad service his customer service skills are very poor. He even said bad words to me when intold him he needs to improve his customer service skills for now on inwill rent this trucks at home depot
EDUARDO Rgreat service from Shiela!! very fast and professional.
Chris RGreat customer service and easy pick-up/drop-off
STEPHEN JEverything was great. The girl working there did an outstanding job helping me navigate the rental experience. I greatly appreciate her knowledge and kindness.
david wYou're all good
Jatarrick GShala was super helpful. Even though they were extremely busy, she made sure that I got everything that I needed and got out and a short amount of time. This is the only U-Haul location that I use!
Yolanda BThe service guy who handled our rental was very helpful and friendly.
Robert TThe brakes on the trailer are dangerous. There isn't a smooth transition at all. When the brakes are applied on the tow vehicle, nothing happens with the trailer brakes at first. But, as the tow vehicle brakes harder and the trailer nose dips forward to a steeper angle, the brakes completely lock up and pull back on the car, HARD. Trailer RO1763A should be red tagged until its properly repaired. This u-haul location is terrific though, Everyone that works there is helpful, friendly and hard working.
James DOnline appointment and preparation made pickup and drop off a breeze.
Matthew HU-Haul totally screwed me!! I had to go from Phoenix to Flagstaff and then to Long Beach. I turned the truck in a day early but was told I went 160 miles further than allotted and was charged almost another $200!! What a complete screw job!!’ Never Again. I’m letting everyone know that U-Haul will screw you out of as much money as possible!
David ALet the customer know if the truck has a ramp or not, an inexperienced renter wouldn't know that by sight.
gina cGreat experience. The woman who checked me in and out was friendly, helpful and experienced.
DAVID RVery disappointed with my experience with U-Haul. I reserved a van online under Reservation #79690729, and nowhere during my reservation process did I see anything telling me that I needed to upload insurance information or bring insurance documents at pickup. Because I had already completed the reservation online, I asked my husband to pick up the van. When he got to the counter, he was asked about insurance and immediately called me to clarify. While he was still standing right in front of the cashier and talking to me, the cashier told him, “Too late, I already charged it.” Too late? He hadn't even left the counter. A $50 insurance charge was added without giving us a reasonable opportunity to decline the optional coverage or provide our own insurance information. If there are insurance requirements or optional coverage choices, they should be clearly explained before charging the customer—not after the charge has already been processed. I am disputing the $50 charge and requesting a refund. The entire situation could have been avoided with clear communication and a simple question before processing the charge.
ALLAN RI didnt double check how much gas was in the van VS what they said was in the van when I left. I drove 6 total miles, but was told that I was going to be charged for 4 gallons of gas. I ended up driving down to the st and buying gas more cheeply. However, I should have nevere been on the hook for 4 gallons for 6 mile trip. I literally drove from uhal to costco, to my house; then back to uhal.
BRANDON MThe staff is so nice and friendly. Would definitely use this location if there is ever a need.
LISA NEfficient Staff!
Sayuri BThis is my 3rd time using this location and the service has been excellent and the equipment very dependable
Rob MExcellent service
Jose VGreat checkin staff
Tommy SThe customer service was great at the location. Staff member was able to get me a cargo van when there were none available, supposedly. The cargo van was old and dirty. And very difficult to drive as it pulled to the left. Not the cargo van I expected, yet there were two other brand new ones on property. 4 out of 5 stars.
Charles OCustomer service was amazing. The owner is very hands on and helpful throughout the process.
Thaisan NOne of the taillights on my trailer was half broken only lit up half and the person helping with the trailer wasn't trained to answer questions regarding my trailer. And when asked what to do to disconnect and reconnect my trailer for my trip he responded with i wouldn't reccomend it! I will probably go to a different location next time felt uncomfortable with the service I recieved. Also if you advertise for certain location to be hitch installation make sure they can and do cause this location is advertised to do so but when you go to the physical location they claim they don't do them there and reccomended a much farther location that dose installs and could answer questions regarding my trailers.
KENAN GEveryone here is great. Super helpful.
KENNETH KI rent trailers from this location at least 2-3 times a month for my business. The staff is already very helpful although sometimes it seems like they are understaffed BUT they always try their best to get my the rentals I need. The check in process is quick and efficient. Dropping off the equipment is also quick and they are always happy to help.
Javier Z