Customer Reviews for U-Haul of Long Beach

4723 reviews

1600 E Pacific Coast Hwy   Long Beach, CA 90806
(& Walnut)

(562) 591-7651

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(562) 591-7651

1600 E Pacific Coast Hwy
Long Beach, CA 90806
(& Walnut)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super fast and friendly service, the guys were super nice and fast to get me in and out, this is like 3rd time I rent from you and definitely recommend it

OSCAR C. 
Rating:
5.0

The man behind the counter gave excellent customer service he went above and beyondThe man behind the counter gave excellent customer service he went above and beyond

Laura M. 
Rating:
3.0

Have employees exhibit a sense of urgency. People are picking up trucks and sometimes have movers scheduled. Long wait times can cut into loading times and customer happiness.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Fast and friendly service. Keep up the good work!

Roberta F. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE S. 
Rating:
5.0

manager and staff very professional, great experience.

Peter K. 
Rating:
5.0

Thank you! Great team! Took care of business when I picked up and when returned.

Shawn H. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

My first impression was the location was under staffed but with hard work, prioritizing and being very efficient the team of two made it work there both on pickup and return visits. A friendly and courteous team.

Steven H. 
Rating:
5.0

John Colson at the 1600 Pacific Coast Highway Long Beach location was great and should be given a promotion, he was very courteous and showed a level of professionialism not seen very often.

Anthony V. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
2.0

Have the vehicle properly inspected before sending it on a 1 way. Tire pressure sensor on right front wheel was giving an error code and was filled to 97 psi all others had about 80. Oil wasn't changed and gave a 0%life on oil code Also license plate light was out causing me to get pulled over. I haven't been contacted by any u-haul. My 16 hr drive turned into a 48 hour trip.

John V. 
Rating:
5.0

Everything was just fine, no comment required regarding improvements. Thank you.

MICHAEL R. 
Rating:
3.0

the truck was not ready when I picked up and there was no answer when trying to contact them at the end of the day. Spending over an hour on hold with multiple calls is the last thing I want to do while trying to move all of my belongings.

BRIAN G. 
Rating:
5.0

The Uhaul representatives at the 1600 Pacific Coast Highway, Long Beach, California location are exceptional when it comes to customer appreciation! Thank you Andrew! I will recommend Uhaul to all of my friends!

debra E. 
Rating:
4.0

Shaun Harvey was very professional and the customer service was excellent. I would highly recommend this location to others.

LANCE H. 
Rating:
5.0

Excellent service and no problems with the vehicle. Friendly and efficient service!! Great job !

Morgan L. 
Rating:
4.0

Customer did not leave a comment.

SAM S. 
Rating:
5.0

Customer did not leave a comment.

Judy T. 
Rating:
3.0

Very busy and hard to get in/out of.

Grafton S. 
Rating:
4.0

Customer service personnel were not very helpful and rude.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

Sherree J. 
Rating:
5.0

Customer service was great and the representative is very friendly and helpful

MOUSTAFA H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

EUGENE G. 
Rating:
5.0

Staff went above and beyond to make sure my experience went as smoothly as possible. Greatly appreciated!!!

Vanessa L. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
3.0

Customer did not leave a comment.

Charmaine S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
1.0

Bad attitude, bad service...

MANUEL H. 
Rating:
4.0

I returned the truck with a extra quarter of gas more than the indicated gas line. I would like to get reimbursed for that but other then that. It was good. Thank you for your business.

ENRIQUE C. 
Rating:
5.0

Morning line to get truck could have been faster. I was there around 930am and it took longer than a half hour (closer to an hour?) to pick up my reserved truck. Otherwise customer service was great and the truck was in excellent condition and easy to drive

JENNY T. 
Rating:
3.0

Equipment not well maintained. 1.5 hours into my 5 hour drive the left rear tire blew out and I was stranded for 4 hours and forced to spend the night in the truck waiting for roadside maintenance to come repair the tire.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

DINEEN S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

Great fast quick

Sauvion W. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

LATONYA B. 
Rating:
2.0

The person processing me in to get me my vehicle got a phone call and ignored me. I was already late for what I to do that day and I know your guy could see the frustration in my face. When asked a question about the final bill - something that I didn't understand - he didn't answer politely. I will rent from U haul whenever I need to to. That person should not be working there, Also, the tire pressure light was on. I returned to tell one of your employees and he said he told me a goofy story about how when a tire is changed that light comes on and that there is nothing to worry about. Please do something about this.

Duane W. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Customer did not leave a comment.

KENNY LUGBILL M. 
Rating:
5.0

Felt good to know that people cares splendid customer service!!! Bless!!!

ALFRED D. 
Rating:
5.0

This is a very busy location yet the employees gave equal attention to all customers, that I observed. John was especially helpful on answering all my questions. I usually go to a different location, but I think this might be my new location!

MARY B. 
Rating:
4.0

Customer did not leave a comment.

RICK S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

The service people's were very helpful and nice

Donta C. 
Rating:
5.0

Kindness, it goes along way

ISABEL S. 
Rating:
1.0

Staff was rude and unprofessional. I made a complaint to the assistant manager. The truck broke down and I couldn't use the equipment for 4 hours. It took 4 hours for roadside assistance to come and change the battery.

Tina W. 
Rating:
3.0

Customer did not leave a comment.

DENA H. 
Rating:
1.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
5.0

Everything was so perfect.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

The staff was friendly and professional. The price was accurate and I have nothing but great things to say. I was able to empty my storage without a problem thanks to Uhaul.

DARYL M. 
Rating:
3.0

I checked in by myself on my phone so 🤷‍♀️

SIERRA S. 
Rating:
5.0

Person who helped me with my hitch was informative and very helpful

Margarite F. 
Rating:
5.0

None….the trailer I reserved wasn't returned and Shalia? Called me the day before my rental with options which I really appreciated! The move went off without a hitch. Thank you Robin Paterson

Robin P. 
Rating:
5.0

Our experience during pick up and drop off was so nice. Everyone was friendly and thorough. I like this location more than any other U-Haul location we've used before.

Margret W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
4.0

Customer did not leave a comment.

PENNY F. 
Rating:
5.0

Everyone was so nice, I will be back to this location. Loved it.

Terri R. 
Rating:
4.0

Customer did not leave a comment.

ivanne T. 
Rating:
5.0

Customer did not leave a comment.

TOSHIYUKI M. 
Rating:
5.0

Super friendly staff

Virginie C. 
Rating:
3.0

Firstly, when I drove my car off my reserved trailer somehow the bumper of my vehicle got damaged pretty badly. I recognize that I have to take full responsibility for this, but the way my car was situated on the trailer caused the damage and I am NOT happy about that. Also, when I returned my truck I waited for 20 minutes in the return area and no one helped me, so I just did the return online. Lastly, there are people waiting outside soliciting customers for labor work. This overall experience has been horrible for me.

Byron T. 
Rating:
5.0

Customer did not leave a comment.

LAKISHA S. 
Rating:
5.0

The gentleman who handled my return was professional and efficient. Thank you.

Cliff D. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
5.0

I can't stress enough how happy I was with the rental. From Shayla in the office to the guys outside to the equipment. All top notch.

MARTIN R. 
Rating:
5.0

What a great uhaul location. Lots of equipment, efficient and friendly staff. I was in and out in minutes. Thank you John.

Jamen T. 
Rating:
4.0

Customer did not leave a comment.

Dimple M. 
Rating:
5.0

Great service! Friendly staff!

EDRIANA R. 
Rating:
5.0

The gentleman working gave the best and was super nice

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

My rep was so helpful

MARGARITE F. 
Rating:
5.0

Customer did not leave a comment.

Melissa Q. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY MICHAEL L. 
Rating:
3.0

Long lines with only one staff checking reservations. Totally unacceptable.

Earl B. 
Rating:
5.0

The online booking experience was horrible. I originally booked a 17' truck at the Torrance location but was called a few days later and was told the truck wasn't available so they switched me to the Carson location where a 17' was booked for me. Then I was called 5 min later and was told the truck was no longer available so they switched me to the LB location where I had to book a 20' truck. I never received a confirmation text and or email so I had to call back a few hrs later to get the confirmation. I spent over 35 min on the phone the day before the booking. It stressed me out to say the least!! All said and done, I had the truck for 11 hrs and it costs me over $400 including the insurance, mileage (180 miles) which is $1.18 a mile. So much for $29 rental fee they advertise!!! Total bait and switch!!!!

William M. 
Rating:
4.0

Customer did not leave a comment.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

MAXWELL N. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Reservation, pick up, and return was easy and quick!

Lam K. 
Rating:
4.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

John and Shelia were amazing! Very professional, and maintained a clean store. The other employees were also pleasant; however, my interactions minimal. Overall, this was a smooth experience. This was definitely service worth my time.

Katie J. 
Rating:
5.0

Customer did not leave a comment.

AVERY R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

The whole crew was helpful and so charming! They all made my moving an (almost) delightful experience. Thanks guys!!

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

SIMON P. 
Rating:
3.0

The 24/7 sign-in process went horribly ... it was unclear in the app exactly what was wrong with the verification entries. After a frustrating 15 minutes of trying to rent from the app I gave up and requested manual rental. If I was renting outside the hours when someone was available I would not have been successful.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

Do not rent from here. They seem to be doing some kind of scheme where they alter your fuel and charge you. Chad Leonard, white guy, tattoos, tan, was the one who tried to mess with me. Charging an extra one hundred bucks after manipulating fuel. If Chad still works there then management is in on it. He changed it after I drove away.

OWEN H. 
No reviews have been submitted for this location.

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