Customer Reviews for U-Haul of Lynhurst

Rating:

1.0

I had made a reservation for a specific truck when I go pick it up they didn’t have it available which defeats the purpose of the reservation. The manager was nice and said he would give me a different truck a bigger one for the same price of the one I reserved which it wasn’t my preference but because of the need that I had and the manager trying to make it right I agreed. When I go get the truck and do the inspection walk in I realize that someone had been sleeping inside they were using the furniture pads as bedding had pillows, there was trash from fast food there was pee and poop. That was the only truck they had left. I will not use this location again nor I recommend it. When doing the drop off I see a homeless guy wrapped in a furniture pads coming from where the trucks are parked it was 11 am and the employee there seeing the same thing i was helping me return the equipment. Can’t understand how they let this happen how they don’t check for this things. Disgusting

Rating:

5.0

I was greeted with a smile. The employee that helped me was very professional. He took time to explain everything to me. He helped showing me how to open close the truck door. I would gladly recommend this location to everyone. A++

Rating:

3.0

Customer service was terrible.

Rating:

5.0

I hope I write his name right "Carrion R" did a explendid job! Great customer service, I went to other Uhaul before going to this between washing and lynhurst and definitely he makes the difference when it comes to customer service, he greeted with a smile even when he was very busy, in the other uhaul we went employees were complaining and had a bad attitude. He should be moved to a higher position, you can tell when someone really cares about customer service. Carrion I hope you get to see this message, keep doing what you're doing; even the minimum thing makes a difference in life. You're going to places.

Rating:

5.0

All staff members that I had contact with that day were prompt and professional. I had a couple of questions that needed clarification and they were handled immediately without delay.

Rating:

5.0

Staff was very helpful, rental went very smoothly

Rating:

1.0

We got double charged 1500; they did not have the tow dolly that dispatch said they would have. They tried to give us a toy dolly with no straps and tried to charge us extra for it. I called Indy dispatch and they found the tow dolly at the next location (the one I called in trying to book both (truck +dolly) from the day before). When we picked up the tow dolly it had frayed straps but the lady checking us out said it will be fine… it was not fine and almost caused an accident. Luckily the mechanic fixed it with a bolt and nut. We documented the whole ordeal and hope no one else gets such a short stick dealt to them on top of the moving stress. I thought U-Haul was supposed to be easy!

Rating:

4.0

What the fuck type of shit is placing a reservation for a and not telling people that they need to have two phones numbers as "emergency contacts" before u can rent a truck? Took me over 20 minutes to find two people to answer their phones. What the fuck you think i need to rent a truck for if I had tons of friends to help. Next time im going to menards.

Rating:

5.0

The process was so easy and took no time at all!

Rating:

2.0

Possibly have the system or representatives notify the customer when a confirmed piece of equipment is not going to be available anymore before the customer arrives at the counter to be told yea we dont have that. Luckily I just needed a vehicle to tow a trailer so we made it work. Also the fact that your charged per mile to drive from 1 uhal location to another to pick up additional equipment because it wasn't all available at 1 location. I feel like you should not be charged for that milage as its not the customer fault the equipment is in different locations. The 10 foot truck i got was pretty dirty and had a low left tire light, I went back in to let them know about the light before leaving and they just said its fine. The trailer I picked up at the second location had allot of grass and an empty bottle in the bed. One of the pins for the gate was pretty tough to remove/install as the holes were bent and out of alignment.

Rating:

5.0

The customer service team is very friendly and helpful to my truck rental needs,I have been renting from U-Haul for many years and I will continue to rent from U-Haul in the future.

Rating:

3.0

I would have like to know why I was charged after hour drop off. I was never told about that fee

Rating:

5.0

to little help

Rating:

3.0

Hire friendly employees

Rating:

3.0

The staff member that took care of my rental forgot to get my dolly twice and I had to go back in the location and get it when I realized it was not already in the truck. However, the person checking me back in was very nice and took care of me in no time once he finished another task. As for the van, it was the nicest Uhaul vehicle I have ever had, almost new (only 8K miles!), had Android Auto for handsfree maps and music, was very clean, and was great to see out of.

Rating:

2.0

A/C didn’t work, Driver seat would not move up/Broke, Brakes rubbed at stop Driver side mirror kept going downward. Lastly, greasy dirt on steering wheel and seat which left my grey leggings stained!!! And I had to stop get gas before I even got started!!!

Rating:

2.0

Staff at this location may improve customer service by presenting as warm & willing to assist customers, offering explanations & support, & better communication style.

Rating:

5.0

I liked

Rating:

4.0

Doing a good job keep up the good work

Rating:

3.0

Very very rude staff I mean horrible

Rating:

5.0

Muy buena la atención de verdad

Rating:

3.0

Making sure staff is inside the store when customers come in, making sure customers have easy access to driving the uhaul out of the driveway and not forcing us to drive through tight squeezes. Making sure someone is answering phones and not all staff hangout out in the back or taking a break all at the same time.

Rating:

2.0

Equipment is great, customer service is horrible.

Rating:

4.0

My drivers are consistently having problems with the app. They state that it often doesn't allow them to use functions of it. They were unable to upload photos of the truck prior to leaving the facility. If the app worked much better than it does that would be helpful. The pickup location was great. The app made the experience frustrating for them and me.

Rating:

5.0

VERY GOOD.

Rating:

3.0

check ur trucks to make sure they dont leak and lear how to count days

Rating:

1.0

Fire William (manager) - the rudeness and unprofessional attitude I experienced from his employees are clearly a direct result of the culture he encourages in his store, not in spite of it.

Rating:

5.0

Return was backed up at pick up and delivery. The GM who waited on me was on his phone the entire time at pick up and return. I felt like a bother to him.

Rating:

5.0

5 star

Rating:

3.0

There was only one guy working when we got there. Took over a half hour to get the truck and get on the road. The guy was working so hard. It wasn’t his fault. By the time we dropped the truck off there were several more employees but very understaffed for the morning hours. The truck was leaking on the inside so part of my stuff got wet. (It was raining that day) also..I picked a location that was a little over 2 miles from my move location only for it to be moved to a location that was almost 10 miles further away. Which there and back cost me over 20 more dollars in miles. I would have checked around for different locations or maybe a different rental place all together if I would have known the location would change and be that far out of my way. I didn’t get an update about my location change until the night before so there was no time to check other locations or cancel and go with a different company. The truck did its job. The staff was super nice. So for that it was an ok experience nothing less nothing more

Rating:

5.0

Thank you!

Rating:

5.0

Customer service was great and the van was exactly what we needed. Van was in great condition.

Rating:

5.0

The truck is in serious need of a front end alignment. You can’t see the speedometer because the steering wheel is so off center it blocks it. Front end bounces above 50mph on highway. Doesn’t feel safe.

Rating:

1.0

U-Haul cargo van was dirty. Waited well enough ast my pickup time to receive service. Also perplexed how a $19.95 rental was $150+ after all the bogus fees got added. Definitely a bait and switch from the advertised price.

Rating:

2.0

It took an average of 15 minutes per customer to check in and get a rental, so 45 minute wait with 3 people ahead of us. We had booked online and it still took about 10 minutes for us to check in. Vehicle smelled like weed but not a big deal. We had booked at a different location and our rental was changed 50 minutes before our scheduled pickup time for a location 25 minutes out of our way. One employee was friendly and the other definitely was not (towards customers and his coworker).

Rating:

1.0

Tornados in Mooresville and couldn't drive back. I dropped off at Kokomo location for safety and got charged $266. Outrageous. Due to safety and weather restrictions, a little courtesy would have been appreciated. Very bad business. Never will I recommend or use you're company again. Robbery!!!

Rating:

1.0

The workers at this location will let anyone use your account to rent a vehicle, under your name, holding you liable, with no proof of ID. I received several emails including this review link because someone with an entirely different name used my decades old account at U-Haul from a one time move ages ago to rent a truck. She signed her own name next to mine, probably showed a drivers license that did not match my name, and they still let her rent using my information, and me listed as the authorized driver should anything happen to the vehicle. When I called, the person who picked up was rude, not interested in helping, and told me he has too much on his plate to help with a problem they created. It’s taking days going through customer service just to get my information deleted from their system so that this won’t happen again.

Rating:

2.0

the manager was rude

Rating:

2.0

One of the tires on trailer was at 54 psi upon pickup. The other was obviously a newer tire and at spec of 65 psi.

Rating:

1.0

Probably one of the worst U-Haul vehicles I’ve ever had privilege of renting. Seat was torn. The vehicle had no AC working at all. Gauge cluster plastic was broken. Inside was dirty. The biggest appointment was the no AC in 90+ degrees. I’m actually gonna be writing a Google review here shortly.

Rating:

3.0

Customer service was not that great. But everyone has off days at times.

Rating:

5.0

You may want to have two people working instead of one the kid was really busy Saturday morning I was supposed to pick my trailer up at 7:00 did not get out of there till after 8:00

Rating:

1.0

Got charged for an extra day when I turned in the keys before 3pm. Also had to wait at least 10 mins before I was met at the desk with help. Very unprofessional.

Rating:

5.0

I'm thankful for the help to do everything I needed to do. The crew was very nice, friendly, and helpful.

Rating:

5.0

mesi avek staff ki la pou sevi nou ak bn service sa good job 👏

Rating:

5.0

Good services

Rating:

5.0

Todo perfecto

Rating:

3.0

Trailer had broken wire harness. I asked if he had another harness. He said no, but could give another trailer, which was too small. I asked about larger trailer ,he said no. I had already paid. He then came oit with a harness . I asked how long and he said he didnt know how to. So I had to stand there and wire this trailer in 95° heat and sun to do it myself. Didnt find that very fun!

Rating:

5.0

It took less than 10 minutes to check in the trailer and be on my way.

Rating:

1.0

The guy running the shop has got a terrible attitude terrible bad attitude

Rating:

3.0

I order cargo van but they told me no cargo van i pay for cargo van but they give me truck 10' this is no good

Rating:

5.0

The lady that helped me was amazing, she made me feel like family and like I was at home.. she explained in detail the return process in a simple way to understand... I truly appreciate the kindness

Rating:

1.0

Customer service was terrible with each of 3 people I encountered there. They opened up 15 minutes late, had bad attitudes and one was on a personal phone call on speaker the entire time he was handling my reservation.

Rating:

1.0

Cashier was rude when asking for clarification about sevices. Honestly expected better, wont be using this location again due to poor attitude.

Rating:

5.0

I don’t normally leave reviews, but I felt this one was well deserved. I want to give a huge shout-out to Darion for providing the best customer service I’ve ever experienced at U-Haul. From the moment I walked in, he was professional, respectful, patient, and genuinely attentive. He took the time to answer my questions, made sure everything was taken care of, and never made me feel rushed. What impressed me the most was watching him help another employee while still giving me outstanding service. He handled multiple responsibilities without losing his positive attitude or making either customer feel overlooked. That level of professionalism is rare. Darion represents exactly what great customer service should look like. His communication, work ethic, and willingness to go above and beyond made my entire experience smooth and enjoyable. Employees like him are the reason customers come back. U-Haul is fortunate to have someone like Darion on the team. He deserves to be recognized for the excellent job he’s doing. Thank you again, Darion—you turned what could have been a routine visit into an exceptional customer experience.

Rating:

5.0

Every thing was amazing thank you for the great service