Customer Reviews for U-Haul of Lynhurst

4,641 reviews

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Check the transport before delivering it to the person who rents. My case was with the doli, one of the straps is broken and I had to buy one to be able to tow the vehicle.

Omar C. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
3.0

The first truck we got should not have been given to anyone as it kept dying! Cause us more time in a long day to exchange it. The second truck was clean and did get there but the passenger seat couldn't move forward so was uncomfortable. Also we were told 60 miles was included in the price, yet we were charged for all miles driven.

matt H. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
2.0

Clean the.l truck out. Washer fluid would be nice!! Returned the truck at 1130 pm. Wasnt checked in until after 2pm the next day.

Catherine H. 
Rating:
1.0

Get rid of the lady who wouldn't get out of her seat. And argued with me telling me I gave her a number I no longer have. Knowing she was sending me a text. What a piece of work she is. The guy that was doing all the work is probably always tired. She has no business dealing with customers, but oh well I guess at least she shows up right. I will not recommend anyone to this place and I have no reason to go back myself And you better believe YELP is my next review.

Jeff C. 
Rating:
5.0

Don't charge for things declined. Declined protection online. When I got there I wasn't told they would be charging $113 to my card. When I looked at the receipt, that charge was there and protection was added to the vehicle. Not stressing about it, but you can't scam people out of money to make money.

Dakota F. 
Rating:
5.0

Customer did not leave a comment.

Gelanda W. 
Rating:
1.0

Vehicle had evidence of previously being in a accident

Daniel W. 
Rating:
5.0

The lady that helped us at pick up and return was great

LESLIE K. 
Rating:
4.0

Customer did not leave a comment.

Jermaine R. 
Rating:
5.0

Customer did not leave a comment.

Nina T. 
Rating:
1.0

Give them a truck without transmission issues. Actually have their equipment they reserved at the actual location you said it would be available at.

Rikki S. 
Rating:
4.0

Customer did not leave a comment.

Debra T. 
Rating:
4.0

Customer did not leave a comment.

LaShandra J. 
Rating:
4.0

First reservation on Lafayette Rd. was terrible. Second try on West Washington was a lot better

Leonard Q. 
Rating:
4.0

Customer did not leave a comment.

justin M. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
3.0

You charge entirely way too much and we'll Never use this business ever again. You should be ashamed of yourself!!!!!

wendy D. 
Rating:
5.0

They very friendly and nice they talking to be good

vladimir B. 
Rating:
3.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Everything was fine

Claude S. 
Rating:
5.0

Reminder about repacking gas before returning vehicle. The staff was great!

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Kriston H. 
Rating:
5.0

This location has less than 3 stars on Google reviews. My experience did not reflect that rating at all. I would give my experience 5 stars. The people were very nice, and upfront and honest about all of the charges and fees that I might get. Even when I went to return it and had some questions they were able to answer my questions. All very friendly people.

Paul S. 
Rating:
1.0

problems the whole time. Did not know what they were doing. had my dolly wrong and didn't charge it to my work account so i had to pay out of pocket. terrible.

tryse H. 
Rating:
4.0

Customer did not leave a comment.

fred M. 
Rating:
4.0

None. The lady that helped was was awesome. Very nice.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Nirea R. 
Rating:
4.0

Customer did not leave a comment.

attah O. 
Rating:
5.0

Cashier was a little laid back and not really helpful. But, everyone else was awesome

Kathy P. 
Rating:
4.0

I declined coverage/safe move and was charged anyway. I would like to be refunded. Other than that everything was good. Chantel Beckwith

chantel B. 
Rating:
5.0

Customer did not leave a comment.

Brook D. 
Rating:
3.0

The location was, in my opinion, understaffed making the wait to pick up and drop off a bit long. Staff were polite and friendly and doing their best to accommodate the customers.

William D. 
Rating:
3.0

Customer did not leave a comment.

Joann V. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

Kumar M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
3.0

The truck we rented smelled of coolant and the employees were rude

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
4.0

The dashboard was fairly dirty. Obviously had not been cleaned in awhile. The windshield was flat out filthy including an area of bird droppings. Did not use the wiper/washer to try and clean as I didn't want to make it worse. Employees were friendly and did their job well as far as processing my reservation. However, the first vehicle they assigned me the keys could not be located. Upon returning the vehicle to the return area where it is clearly posted to remain in vehicle and wait for employee, they never did come out. I had to go inside to let them know I was there. While this transaction was not perfect I would use them again in another situation where I needed a vehicle for a short time without travelling very many miles.

David S. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

Customer did not leave a comment.

roy G. 
Rating:
5.0

Mui amables

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Odumuyiwa A. 
Rating:
1.0

Was supposed to be done in one day. They didn't even call to say the car would not be ready until the next day. They didn't put the ball assembly in the car or give it to me at checkout. Fortunately I realized we didn't have all the parts before we needed them but had to drive all the way back for them. And they installed a more expensive wiring assembly that what we ordered online and they just added the extra cost to our credit card without even mentioning it. After about 5 calls, I finally got that refunded. And the amount of time at the counter for each interaction was unbelievably long.

Townsend S. 
Rating:
5.0

Keep up Good Staff.

MARCIA S. 
Rating:
5.0

I wouldn't know.

Barbara N. 
Rating:
2.0

Customer service employees there are very rude unprofessional yelling to customers.

Irma P. 
Rating:
5.0

Nothing Customer service was excellent, equipment was clean and ready when I arrived. This store is the only one I will use from here on out.

Kelly T. 
Rating:
3.0

The trailer needed some maintenance such as all lug nuts needed torqued by a 1/4-1/2 turn with a standard size lug wrench, 1 running light repaired and a sweep out(minor). Overall experience not bad just could be improved.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

ADEWALE A. 
Rating:
5.0

Customer did not leave a comment.

Elmer S. 
Rating:
5.0

The ladies were professional, patient and kind! Thank you for assisting me with my move!

CHANTEE W. 
Rating:
5.0

Customer service was great!

James P. 
Rating:
1.0

Explain penalties

Chad L. 
Rating:
5.0

This location has the best costumer service in Indiana!

Kelcey N. 
Rating:
1.0

The young woman at the desk could not be separated from her phone and the game she was playing. I was a interception to her game on the phone

John S. 
Rating:
1.0

They charged for gas I did not use I gave a cash deposit of 275 used the I haul for 4 hrs an did not get back but like 150.00 I definitely think the lady left the truck running an did another job an charged me. An also lied about it

Niger K. 
Rating:
1.0

Installation was delayed a day because they didn't have the wire harness. Tried to tell them that I didn't need it but there was no communication. Hitch master forgot to bolt muffler back up on a brand new vehicle. Front desk told me on the phone they "didn't know what a hitch was". Staff needs replaced here.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

Terri L. 
Rating:
1.0

Terrible spot. Never going again. Overcharged me for services I didn't even use.

Dante J. 
Rating:
4.0

There should be no reason that paying with cash doubles the cost

anothey T. 
Rating:
5.0

Mui amables

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

monderson C. 
Rating:
2.0

Customer did not leave a comment.

Mornice C. 
Rating:
5.0

Customer did not leave a comment.

Alberto S. 
Rating:
5.0

Smile

adonis B. 
Rating:
1.0

The truck was in terrible repair. One headlight was out, the brakes squeezed needing repaired and it acted like it needed power steering fluid it was more difficult to steer than it should've been. Reserved the night before at wagoners and went for pickup and was told he cancelled it because he didn't have a truck the site wasn't correct. I was not notified of this change and I wasn't refunded until I asked for him to find a location and apply the payment. The lady at the Lynhurst branch was rude, unhelpful and slow as molasses. She exhibited no customer service skills and acted as if she wasn't called by wagoners when I was standing there and heard him talk to her over the phone. I have to say the entire experience was below poor. I would not recommend UHAUL to anyone for any part of a move. I rented a large truck-poor experience, I rented movers from the Uhaul site-very poor experience, I rented pods from Uhaul site and the doors was impossible to close (warped) and I was mislead on delivery and pickup charges due. Uhaul needs to have better systems, maintain the equipment better and do LOTS of customer service training!

Charlotte S. 
Rating:
1.0

They called 2 days after I dropped off the truck asking if I was going to return said truck. Staff has no idea what's going on. This isn't the first time I've used this location. Every visit comes with problems. Staff is incompetent at best.

DEVIN G. 
Rating:
5.0

Make sure trailer lights work correctly and check trailer hitches

abraham M. 
Rating:
5.0

Customer service representative on on site was very helpful and gave several useful tips about rental. Checkout and check in went very smooth with no surprises. Was very good change from last rental location at Brownsburg Ace Hardware.

RONALD R. 
Rating:
1.0

If you know what's good for you, look for another location to get the uhaul even if it means more miles. They put a $250 hold on the credit card and have all these convenience fees

Talkmore M. 
Rating:
5.0

Great help and enjoyed

Nicole S. 
Rating:
4.0

Everything was great including the prompt adjustment to my bill.

Angelo J. 
Rating:
5.0

They were very helpful my took care of being very polite yes I will go back again

Mike C. 
Rating:
5.0

You guys have an excellent customer service 👏

Lucas A. 
Rating:
5.0

Customer did not leave a comment.

Shalako B. 
Rating:
5.0

Staff was super helpful and courteous. Very good customer experience.

Ed H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

The staff were very friendly and engaging. The equipment met all of our needs. Thank you all so much.

Mark K. 
Rating:
4.0

A bit disorganized, but good service and very efficient! :D

Michael F. 
Rating:
4.0

Mia the worker at this business was absolutely the best worker to help us and walk us thru everything. She went above her job to help us. At this business on Lynhurst ave in Indianapolis.

joy B. 
Rating:
4.0

Customer did not leave a comment.

Brittany J. 
Rating:
2.0

Slow check in. Employees had me unhook car tote.they just didn't seem to be customer friendly. My deposit is still pending 14 hours after return.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

The staff was very friendly and helpful!

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Walid A. 
Rating:
5.0

Customer service was perfect. The ladies were very professional and extremely nice. Love their personality 5 stars

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

uziel Z. 
Rating:
3.0

I completed everything on line and checked in. When I arrived I had to do everything again. The cc machine didn't work. I then received a cancelation notice as appearntly when the location made me go through the process again it now made two reservations. I rented the unit at 3:10 pm and returned it at 6:03 pm. The location closed at 6. I received a call the next day asking when I was going to return the equipment. I explained I dropped it off and where. I even took pictures when I dropped it off as I assumed there would be some issue based on the odd experience at this site. I was disappointed in the entire process, lack of professionalism and lack that staff does not review inventory the next morning to verify drop offs etc.

John S. 
Rating:
1.0

1) staff shouldn't be eating dinner behind the front desk. 2) staff shouldn't be playing on their phones ignoring customers. 3) my rental wasn't available because someone else had the truck I was renting and had been running late. If they knew this was the case they should have made arrangements to have something moved to that location so my reservation could be fulfilled as expected. 4) I was told “What do you want me to do about it it's not my fault they're late” by the employee this is unacceptable and only made me angry. 5) I was able to rent a different size moving truck but it was filled with rat poop, a broken lamp, dirty tissues, and sticky soda. 6) I didn't receive the reservation reimbursement for not having my reservation. I'm now waiting for customer support to call me.

Christopher S. 
Rating:
3.0

Trailer reported stolen. Cops came to my house. I wasn't home. Uhaul towed dolly away. Never contacted me. Delayed my trip to Florida 2 days. When I returned trailer they tried to charge me for the 2 days I turned in late. They didn't even try to adjust time rental and I had to go thru explaining whole situation again to get money refunded. Took even more of my time. I was on phone with "customer support " for a total of 5/6 hours over two days. My family was scared cops would return to arrest me since trailer was reported stolen.

Ted Z. 
Rating:
5.0

Excellent service 360degrees

Herbert B. 
Rating:
5.0

Best location I've experienced hands down

Ceretta H. 
Rating:
2.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Very good service

Olufemi F. 
No reviews have been submitted for this location.

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