Anthony was awsomeJustin C.
Customer Reviews for U-Haul of Malden-Route 60
Malden, MA 02148
(Formerly known as Hostess Building)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a great rental experience thanks to Andrew! He was very helpful and accommodating to our needs. Andrew was, also, very friendly with a "can do" attitude! Will definitely be back to rent from Andrew. Thank you!Christopher A.
Customer did not leave a comment.NICHOLAS W.
Customer did not leave a comment.Michael W.
Continue to maintain your excellenceManuel A.
Hello, I don't accept fuel service fee and fuel charge. It was quarter tank when I got it I have pictures which I can prove. I left the tank same level how come you charge me 55 dollars! I would never recommend this company to anyone!Rasim D.
Customer did not leave a comment.Giuseppe B.
Andrew was very helpful and respectfull it was a wonderful experience too rent with uhalu and will referring you to my friend and familyJulie C.
Customer did not leave a comment.vanderlei R.
Customer did not leave a comment.Jose D.
Andrew was very helpful helped out at the end great customer service would recommend my people to himDaniel M.
Customer did not leave a comment.Antonio A.
The only thing that I will say needs a lot of improvement is the internet site when we customers login into our profile and the mobile phone, those twi are awful, but staff were super extremely friendly no matter what, the following up services amazing.Mayda R.
Offer the customers the ability to drop off at a location closer to their move. I've been told that I have yo bring the truck/van back to this location when I'm done using it; though I was moving stuff from Malden to Lynn. This meant that the mileage cost doubled and so did the gas usage and driving back to My new place extremely tired after moving all my stuff and back and forth driving.ANA H.
Customer did not leave a comment.JENNIFER D.
Customer did not leave a comment.Veronica A.
Customer did not leave a comment.herbert M.
Car has check engine light on, transmission wasn't shifting over 4th gear, drove at 60mph 4k rpm, I got charged $280 for 200miles.Volodymyr C.
Customer did not leave a comment.Matthew V.
Customer did not leave a comment.MAHESH S.
the guy is rude that fucking black guy, he lazy as fuck with attitude like he if doesnt want to work get him fired. he nasty and very unprofessional.Juan C.
Andrew was so helpful and so professional, he made my experience easy and pleasant. Excellent customer service and excellent communication.Imad E.
Customer did not leave a comment.Denise F.
The U-haul associate Andrew, was very friendly, and helpful. Great customer service, I called ahead to schedule pickup and when I arrived on-site the van and materials were ready for pick up .... no hassle for payment and ID verification took less than a minute, I was in and out the door. Definitely recommend this location, given that I've used it at least 3 times.Chord S.
I was verbally harrassed by an employee named Andrew. He got mad and threatening to me when I asked a question about my bill being three times the original amount. He told me to "Get the fuck out of my store before I kick your ass you stupid white fuck. I am apphauled and have reached out to customer service. I have been waiting on a call from the "GM" since yesterday. I have also filed a chargeback with my credit card company because even customer service didnt answer any of my questions about why my bill was so high. It was almost 3 times the estimate I got online when I booked and I am disgusted that I was treated with such hateful rage. I have been in business management for 25 years and would be disgusted to be OK with this guy speaking to their customers. This is also a corporate store so this is a direct reflection of how they treat their customers.Jason D.
Both times I went into the store (to pick up the truck and return it) an employee was not wearing a mask, despite local public health ordinances requiring mask wearing. I felt that it was unsafe for me to be in the location.Julia C.
Wow the Customer infront of me was nasty with the uhaul rep Andrew thank you for keeping your cool will be back again my experience was well served some people are down right nasty individualsGuesly E.
Andrew was awesome, thanks manGabriel D.
Customer did not leave a comment.Daniel W.
The women who checked me in at 7:00 am was great. Helpful, honest and pleasant. When I returned the truck a young kid helped in the same pleasant way. The costumer service was excellent at this location.JOHN M.
When I returned my U-Haul they tried to charge me an extra 31 miles telling me I drove 54 miles in total which was not correct at all so a U-Haul that should've cost me less than $50 almost cost me $90ANGELA P.
Inconsiderate during trying times My phone died during a move I was 1 hr late at this point contacted them immediately explained my situation they informed me â€œwe'll try to helpâ€ people are moving during a pandemic trying to stay safe very unfortunate the extra charge $150 but more dissatisfied as a customer for the service behind the counter. First time at this location definitely the last there and possibly U-haul entirely.Reginald M.
Customer service was bad the guy name Andrew at the front desk was playing in his cell phone and rude when I told him the vehicle wasn't cleaned he didn't wanna even clean the truck..Ronald G.
Customer did not leave a comment.KYLE F.
Andrew was really helpful for me. I appreciate!!Michel William D.
Andrew was excellent and professional!Ana H.
I will never go to this location. the workers including the manager Nicole were very unprofessional.KEVIN H.
You will charge me the most, I returned the second car and charged me until Wednesday. The poorly educated attendant of the Malden shop said I needed warns that I returned the car, but whoever gave me the equipment said I needed to just leave the equipment. I asked him to look at the Security Camera that I left the equipment and he told me he would not see it. The servic of the Malden store at Eastern Ave is very bad, it's not the first time I have problems with them. very upset with their service, obs the equipment was in good conditionsTIAGO S.
Andrew thnx for your help and giving me a break being 15 mins late appreciate thatJordon N.
The Rep Andrew is hilarious and awesome all I gotta say will be back to this locationKevin B.
Nothing because everything is okay.MAURICE T.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.Coleman C.
Customer did not leave a comment.RAJ S.
The pick up process was well organized and efficient. There was a check engine light on. This should have been revealed to me at check in.PHILIP B.
Customer did not leave a comment.Philip K.
I had a great experience at your location so far the best and easy I was in and out in no timeDaniel L.
thank you Andrew for your kind serviceYanqin L.
After a stressful day and moving by myself went to the wrong location after putting gas turn around head to this location on eastern ave explained why I'm late and that it's just little under in gas the rep Andrew guess his first day back he said from being out would take care of it not charge me for being hour late and the gas is okay made my day so much better people like him makes life easier thanks Andrew at Uhaul on eastern Avenue across from the car wash appreciate you so much with money being tight you helped lil but meant so muchRosa C.
Getting my box delivered the first time was super straightforward and clear, the return trip less so. I wish there was a feature on i haul to just return box/finish service. Instead the system kept seeming to show that i had reserved a second truck/box which sent a bunch of weird reservation notices making me have to call i haul additional times to clarify what my service was and what I would/would not be paying for. Make box return easier please.Quintana C.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.GIUSEPPE S.
I had to ask the customer service rep to pull up her mask which she did do when i asked her and was otherwise pleasant. There was no dolly in my rental. I told her during drop off and was told the charge would be taken out. I just got the receipt and the charge for the dolly was still there.GAURI D.
I was charged for furniture pads and dolley even though it was not in the truck. Customer associate told me I would not be charged if I didnt use it but the final bill still had those items. I feel like they are just trying to scam people of money by putting those things in the invoice and not removing even after showing themSAUGAT P.
Customer did not leave a comment.Deon H.
What a line this morning the guy was getting people out so quickly with his phone and computer thnx Andrew for the Win made it so easy to get in and outJASON M.
Amena Andrew & Tony are The A Team Of Uhaul in Mass thats it. Be back soon awesome crew keep treating people with respect and kindness as you doDAVID D.
Andrew he is doing a great customer service.Hector R.
Anthony and Andrew were excellent. They always help me when I need. This uhaul locaition is the best and come back because it is the best. Thank youYe L.
Another Great experience with this friendly service location in Malden thanks again Andrew your always helpful. Be back soon !Breno D.
Andrew & Amena also the manager Tony awesome location by farMarcelo A.
Andrew provides amazing customer service! Thats why i always come back to this location! All the employees are great here!Wellerson A.
Andrew is nice guy always gets me in and out no issues this location best in MaldenFABIO M.
I waited 15 min inside by myself and nobody was around. When a girl who works there came, she was very unprofessional, grumpy, unapologetic and used foul language.SASHA V.
The employee was friendly and helpfulMary K.
The person who attended me was extremely kind and professional, looking for the best offers to complete my plan, I recommend this place for any need to use U-Haul.David R.
Nothing staff was perfectMatthew P.
Customer did not leave a comment.Margaret S.
Service was relatively slow/not very seamless. We had received keys for a van that was inaccessible (was in the middle of the 3 vans in the spot) so that made the process a little longer than necessary, as we had to go back into the store for the employee to figure out the van in front and then come out to move it. Just ensuring that the customer is getting keys for the appropriate van (or that it's in the correct spot) will make it a much more seamless experience.Nicole D.
Andrew is very helpful throughout the whole rental process.Barbara M.
Good service , good customerJEAN D.
Customer did not leave a comment.Staniel Q.
Customer did not leave a comment.Anthony P.
I had reserved a 15 foot truck for my move a month prior and when I arrived they did not have the 15 foot truck available. I had to use a 10 foot truck. This was after I waited 45 minutes which cut into the designated time I had reserved. Will not be returning or recommending to a friend.DEREK P.
Its great way to move your house.daniyaer K.
Everything is good and they are friendly!Kyungsang K.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Surya W.
I love Andrew always helpful and funny makes me forget I'm about to move and moving is awful this guy always a positive helper love this locationJOHN B.
Nothing less than perfect service all arounf at this location out of the 3 in Malden I must say I admire the gentleman Andrew whim helped me out from start to finish his personality and respect goes a low wayStephan V.
Even though I chose to use the app to check in, I had a few questions and Andrew was there to help with it. He also made return absolutely simple and quick. Overall, great service and excellent locationIsamar P.
My 1st time here read the reviews and it lives up to the references I've read the nice and funny gentleman Andrew helped me with the pick up and was also very much helpful with the return i surely will be coming back to this location in the near future. He has a awesome personality may I add funny nice guyCESAR D.
Customer did not leave a comment.SHENG-HSUN W.
Very good service.Walter W.
Customer did not leave a comment.QIANG H.
Customer service is great here! I come to this particular location every time, even though its out of my way! Andrew was so helpful the 1st time I came in to buy boxes. I wasn't sure what size I needed but he explained what worked for my size move. Impressive that when I came back to rent the truck 3 weeks later, he remembered my name. it was crazy busy and he handled it like a champ while keeping it 100% professional! I have been back a handful of times since and its always a great experience!DAWN S.
Customer did not leave a comment.LEIANA A.
First time renting a 6 x 12 enclosed trailer. No problems except you only have tie downs at the bottom. Would be helpful to have some half way upRobert Q.
Customer did not leave a comment.Claudia F.
I went to the Uhaul in Malden I was able to get a van at the least minute the guy that helped me he was superniceJOHANE D.
My issue was not resolvedChayanica D.
Trucks muffler needed to be repaired. It was very noisy while driving. Manager was very good and stated the truck will go in for repair. He gave me a little discount because of it.Jeanne G.
Nothing everything was greatFrank L.
Everything was perfect. Easy booking, easy drop off (show me where I drop key in case if I come back late ), Well maintained Uhall Van. Guys at the desk, Amina and Andrew, were super friendly and helpful, made my day.they let me leave my personal car in their parking lot. Excellent experience, I will strongly recommend this location if looking for a Five Stars service.Hicham S.
Andrew was very knowledgeable about the equipment and helped me suit my needs . He went above and beyond to accommodate me . He's very funny and made the entire experience pleasant. If I need further buisness from you I will be sure to go through andrew again . He is great representation of UhaulMichael R.
Have the employee come out and check the truck along with providing a clean truck.sherri V.
Expensive. $91 for 2 hoursJANAIEL W.
The manager there, Anthony, was particularly helpful. It is from his efforts that I would make a recommendationTHOMAS M.
With the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.Francisco O. | Overall Experience
The clerk on duty seems helpful.Lisa H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!