Customer Reviews for U-Haul of Malden-Route 60

2179 reviews

420 Eastern Ave   Malden, MA 02148
(Formerly known as Hostess Building)

(781) 399-4362

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 399-4362

420 Eastern Ave
Malden, MA 02148
(Formerly known as Hostess Building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Tony and Andrew are very helpful and a pleasure to work with!

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Excelente atención de la señorita Amina

RAQUEL M. 
Rating:
5.0

andrew is wonderful!!

Barbara M. 
Rating:
5.0

Nothing

Ralph S. 
Rating:
5.0

Just very nice employee's... Very happy with everything..

David W. 
Rating:
5.0

Very,very nice

Reinaldo B. 
Rating:
4.0

Make sure trucks are clean front and back and repaired before next use.

Jasmine W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

BRETT L. 
Rating:
5.0

Andrew and Amena were A++

Anthony R. 
Rating:
5.0

Andrew was so patient and articulate with explaining and helping me out through my process appreciate his service and help will surely refer all my friends and family to him and the location for future rentals thank you Andrew again 😊

Abla D. 
Rating:
5.0

Thank you, fast and nice.

Tak Tsing L. 
Rating:
5.0

Andrew, the sales person very helpful with our Trailer rental. Thank You!

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Dell C. 
Rating:
5.0

Trailer had slight leak along lower seam but no water damage done. Brought to uhaul attention when returned.

EDWARD C. 
Rating:
1.0

Truck was scheduled at 3pm and I received a phone call from your office one hour before to pick up the truck letting me know that the truck was not available until 6pm. The day before supposedly your office had Two truck availables. The customer service sucks.

maria G. 
Rating:
4.0

When you book online to reserve dollies and other moving equipment make sure the person gets it, not just say we don't have any when you go there to pick it up.

Barbara T. 
Rating:
3.0

Customer service wasn't great. The person didn't even bother bringing me over to the truck I was renting and also didn't double check that the appropriate rental equipment was in the truck, which it was not.

RAUL C. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
2.0

Customer did not leave a comment.

Judwiener B. 
Rating:
5.0

Customer did not leave a comment.

Hugo U. 
Rating:
5.0

Very professional, went above and beyond to make the whole process seamless.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

SOM T. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

JOSEF S. 
Rating:
5.0

Thanks Amina

OSCAR N. 
Rating:
5.0

The young woman I worked with in the morning was fantastic. She was very helpful, finding a truck in the April snowstorm we experienced. The kind of person you hope to encounter and work with at 9AM on a moving day. During the move I was stuck in traffic from two separate accidents and didn't return in my 4 hour limit. When I did return, I mentioned it to the employee at the counter and explained. He was also very understanding and didn't have any concerns. Just great customer service all day today during a move that was otherwise quite frustrating!

Joshua M. 
Rating:
5.0

Awesome service

FRANK L. 
Rating:
5.0

Anthony was awsome

Justin C. 
Rating:
5.0

We had a great rental experience thanks to Andrew! He was very helpful and accommodating to our needs. Andrew was, also, very friendly with a "can do" attitude! Will definitely be back to rent from Andrew. Thank you!

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Continue to maintain your excellence

Manuel A. 
Rating:
1.0

Hello, I don't accept fuel service fee and fuel charge. It was quarter tank when I got it I have pictures which I can prove. I left the tank same level how come you charge me 55 dollars! I would never recommend this company to anyone!

Rasim D. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe B. 
Rating:
5.0

Andrew was very helpful and respectfull it was a wonderful experience too rent with uhalu and will referring you to my friend and family

Julie C. 
Rating:
5.0

Excellent

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

vanderlei R. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Andrew was very helpful helped out at the end great customer service would recommend my people to him

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

The only thing that I will say needs a lot of improvement is the internet site when we customers login into our profile and the mobile phone, those twi are awful, but staff were super extremely friendly no matter what, the following up services amazing.

Mayda R. 
Rating:
5.0

Offer the customers the ability to drop off at a location closer to their move. I've been told that I have yo bring the truck/van back to this location when I'm done using it; though I was moving stuff from Malden to Lynn. This meant that the mileage cost doubled and so did the gas usage and driving back to My new place extremely tired after moving all my stuff and back and forth driving.

ANA H. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

herbert M. 
Rating:
1.0

Car has check engine light on, transmission wasn't shifting over 4th gear, drove at 60mph 4k rpm, I got charged $280 for 200miles.

Volodymyr C. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
1.0

Customer did not leave a comment.

MAHESH S. 
Rating:
1.0

the guy is rude that fucking black guy, he lazy as fuck with attitude like he if doesnt want to work get him fired. he nasty and very unprofessional.

Juan C. 
Rating:
5.0

Andrew was so helpful and so professional, he made my experience easy and pleasant. Excellent customer service and excellent communication.

Imad E. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

The U-haul associate Andrew, was very friendly, and helpful. Great customer service, I called ahead to schedule pickup and when I arrived on-site the van and materials were ready for pick up .... no hassle for payment and ID verification took less than a minute, I was in and out the door. Definitely recommend this location, given that I've used it at least 3 times.

Chord S. 
Rating:
1.0

I was verbally harrassed by an employee named Andrew. He got mad and threatening to me when I asked a question about my bill being three times the original amount. He told me to "Get the fuck out of my store before I kick your ass you stupid white fuck. I am apphauled and have reached out to customer service. I have been waiting on a call from the "GM" since yesterday. I have also filed a chargeback with my credit card company because even customer service didnt answer any of my questions about why my bill was so high. It was almost 3 times the estimate I got online when I booked and I am disgusted that I was treated with such hateful rage. I have been in business management for 25 years and would be disgusted to be OK with this guy speaking to their customers. This is also a corporate store so this is a direct reflection of how they treat their customers.

Jason D. 
Rating:
1.0

Both times I went into the store (to pick up the truck and return it) an employee was not wearing a mask, despite local public health ordinances requiring mask wearing. I felt that it was unsafe for me to be in the location.

Julia C. 
Rating:
5.0

Wow the Customer infront of me was nasty with the uhaul rep Andrew thank you for keeping your cool will be back again my experience was well served some people are down right nasty individuals

Guesly E. 
Rating:
5.0

Andrew was awesome, thanks man

Gabriel D. 
Rating:
5.0

A+

PRENEL P. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

The women who checked me in at 7:00 am was great. Helpful, honest and pleasant. When I returned the truck a young kid helped in the same pleasant way. The costumer service was excellent at this location.

JOHN M. 
Rating:
1.0

When I returned my U-Haul they tried to charge me an extra 31 miles telling me I drove 54 miles in total which was not correct at all so a U-Haul that should've cost me less than $50 almost cost me $90

ANGELA P. 
Rating:
1.0

Inconsiderate during trying times My phone died during a move I was 1 hr late at this point contacted them immediately explained my situation they informed me “we'll try to help” people are moving during a pandemic trying to stay safe very unfortunate the extra charge $150 but more dissatisfied as a customer for the service behind the counter. First time at this location definitely the last there and possibly U-haul entirely.

Reginald M. 
Rating:
2.0

Customer service was bad the guy name Andrew at the front desk was playing in his cell phone and rude when I told him the vehicle wasn't cleaned he didn't wanna even clean the truck..

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

KYLE F. 
Rating:
5.0

Andrew was really helpful for me. I appreciate!!

Michel William D. 
Rating:
5.0

Andrew was excellent and professional!

Ana H. 
Rating:
1.0

I will never go to this location. the workers including the manager Nicole were very unprofessional.

KEVIN H. 
Rating:
1.0

You will charge me the most, I returned the second car and charged me until Wednesday. The poorly educated attendant of the Malden shop said I needed warns that I returned the car, but whoever gave me the equipment said I needed to just leave the equipment. I asked him to look at the Security Camera that I left the equipment and he told me he would not see it. The servic of the Malden store at Eastern Ave is very bad, it's not the first time I have problems with them. very upset with their service, obs the equipment was in good conditions

TIAGO S. 
Rating:
5.0

Andrew thnx for your help and giving me a break being 15 mins late appreciate that

Jordon N. 
Rating:
5.0

The Rep Andrew is hilarious and awesome all I gotta say will be back to this location

Kevin B. 
Rating:
5.0

Nothing because everything is okay.

MAURICE T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Coleman C. 
Rating:
4.0

Customer did not leave a comment.

RAJ S. 
Rating:
5.0

The pick up process was well organized and efficient. There was a check engine light on. This should have been revealed to me at check in.

PHILIP B. 
Rating:
4.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

I had a great experience at your location so far the best and easy I was in and out in no time

Daniel L. 
Rating:
5.0

thank you Andrew for your kind service

Yanqin L. 
Rating:
5.0

After a stressful day and moving by myself went to the wrong location after putting gas turn around head to this location on eastern ave explained why I'm late and that it's just little under in gas the rep Andrew guess his first day back he said from being out would take care of it not charge me for being hour late and the gas is okay made my day so much better people like him makes life easier thanks Andrew at Uhaul on eastern Avenue across from the car wash appreciate you so much with money being tight you helped lil but meant so much

Rosa C. 
Rating:
5.0

Getting my box delivered the first time was super straightforward and clear, the return trip less so. I wish there was a feature on i haul to just return box/finish service. Instead the system kept seeming to show that i had reserved a second truck/box which sent a bunch of weird reservation notices making me have to call i haul additional times to clarify what my service was and what I would/would not be paying for. Make box return easier please.

Quintana C. 
Rating:
1.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE S. 
Rating:
3.0

I had to ask the customer service rep to pull up her mask which she did do when i asked her and was otherwise pleasant. There was no dolly in my rental. I told her during drop off and was told the charge would be taken out. I just got the receipt and the charge for the dolly was still there.

GAURI D. 
Rating:
1.0

I was charged for furniture pads and dolley even though it was not in the truck. Customer associate told me I would not be charged if I didnt use it but the final bill still had those items. I feel like they are just trying to scam people of money by putting those things in the invoice and not removing even after showing them

SAUGAT P. 
Rating:
5.0

Customer did not leave a comment.

Deon H. 
Rating:
5.0

What a line this morning the guy was getting people out so quickly with his phone and computer thnx Andrew for the Win made it so easy to get in and out

JASON M. 
Rating:
5.0

Amena Andrew & Tony are The A Team Of Uhaul in Mass thats it. Be back soon awesome crew keep treating people with respect and kindness as you do

DAVID D. 
Rating:
5.0

Andrew he is doing a great customer service.

Hector R. 
Rating:
5.0

Anthony and Andrew were excellent. They always help me when I need. This uhaul locaition is the best and come back because it is the best. Thank you

Ye L. 
Rating:
5.0

Another Great experience with this friendly service location in Malden thanks again Andrew your always helpful. Be back soon !

Breno D. 
Rating:
5.0

Andrew & Amena also the manager Tony awesome location by far

Marcelo A. 
Rating:
5.0

Andrew provides amazing customer service! Thats why i always come back to this location! All the employees are great here!

Wellerson A. 
Rating:
5.0

Andrew is nice guy always gets me in and out no issues this location best in Malden

FABIO M. 
Rating:
2.0

I waited 15 min inside by myself and nobody was around. When a girl who works there came, she was very unprofessional, grumpy, unapologetic and used foul language.

SASHA V. 
Rating:
4.0

The employee was friendly and helpful

Mary K. 
Rating:
5.0

The person who attended me was extremely kind and professional, looking for the best offers to complete my plan, I recommend this place for any need to use U-Haul.

David R. 
Rating:
5.0

Nothing staff was perfect

Matthew P. 
Rating:
5.0

With the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.

Francisco O.  |  Overall Experience 
Rating:
2.0

The clerk on duty seems helpful.

Lisa H.  |  Overall Experience 
No reviews have been submitted for this location.

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