Customer Reviews for U-Haul of Malden-Route 60

2230 reviews

420 Eastern Ave   Malden, MA 02148
(Formerly known as Hostess Building)

(781) 399-4362

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(781) 399-4362

420 Eastern Ave
Malden, MA 02148
(Formerly known as Hostess Building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything should be this easy

CYNTHIA S. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer service wait time when you call U haul is terrible , takes 30 minute to talk to someone and also they dont have definite answers

Arunthevaraja K. 
Rating:
5.0

Thank you so much Andrew for helping me out ill be back to this location also thanks Amena

LECLERC V. 
Rating:
5.0

Andrew service and help was amazing so polite and full of life best experience ever thank you for everything Andree

Deborah L. 
Rating:
3.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Andrew was very professional and comprehensive. He verified the truck and put in fluids which I have never seen people do. Great personality and very helpful.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Cheikh T. 
Rating:
5.0

Thanks again Andrew

Wesley A. 
Rating:
1.0

Customer did not leave a comment.

LANOZE C. 
Rating:
5.0

Pick up location is good. I think just the check in and check out on the app take a little longer than I thought. But overall, it is a experience.

Man Wai K. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
2.0

Please don't say there are vans available if they're not. I had to switch locations and it was a pain.

ANTHONY M. 
Rating:
5.0

Could not have had a better experience

Edward M. 
Rating:
5.0

Good service

ELVIS G. 
Rating:
5.0

Customer did not leave a comment.

DANICA W. 
Rating:
4.0

Customer did not leave a comment.

SHARON G. 
Rating:
4.0

Customer did not leave a comment.

lukas Z. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
1.0

Send me the bill

Sumit K. 
Rating:
5.0

Customer did not leave a comment.

Shauna D. 
Rating:
4.0

Customer did not leave a comment.

Quyen T. 
Rating:
5.0

Customer did not leave a comment.

Deanne M. 
Rating:
5.0

I was new to this location. Attendant was very glad I had checked in on line because he was the only one in the office at the time and had to do other things. My only slight complaint was when he gave me the key he didn't tell me where to find the truck. I couldn't find him when I went back inside.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

The local pick up was excellent. I had major difficulties in returning the truck after hours as the "Share my location" feature of the website was not working. I was on hold for almost 2 hours. I finally just dropped it off. National call center is a disaster.

John O. 
Rating:
5.0

Great friendly service.

JAYANTILAL C. 
Rating:
3.0

Customer did not leave a comment.

William N. 
Rating:
1.0

The front desk staff was very rude and do not follow directions. I was desperate which is why I went to this location.

Richard C. 
Rating:
5.0

If computer is not working allow process to go forward on paper

James M. 
Rating:
4.0

Please wear masks indoors

Orlando A. 
Rating:
2.0

You guys need people at branch

JAMESON S. 
Rating:
4.0

My vehicle was not where I originally reserved it to be 195 American Legion Highway Revere MA.. I looked everywhere for the vehicle. There was only one and it was not mine. I had to call customer service and was told I had to go to another location. Customer service rep was amazing and not her fault. I do feel as though I've should've gotten some sort of discount for the inconvenience. I lost about an hour of time. Than you.

John L. 
Rating:
1.0

I pumped back 3/8 fuel gas line and still charged 2 gallons. Not quiet understand. 1 cup coffee with few pcs of napkins for 25$ cleaning fee

Tuan L. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Juan and Freddie are simply amazing! They arrived early in the morning and immediately delved into work. They are experienced and know well how to best organize items to maximize the utility of the Ubox. I think they managed to put in everything from two bedrooms to n one box, which is amazing. They are friendly and efficient. They finished the whole job in less than an hour! I would highly recommend these people to everyone. 10/10.

Juan F. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Rented a car carrier and had to make a change on pickup time, and it could not of been easier.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

The truck was very nice but the ramp was a Problem it would not operate properly, When loading it would to extend properly. I had an automotive mechanic look at it, he said is was off the track and could not repair it, What a mess, very disappointed. No assistance when returned, sorry, no refund at all. Never again!

Albert H. 
Rating:
4.0

The store location has everything and was well equipped. Check in and check out we're very good. Truck was very old, check engine light was on and didn't run very well so I would recommend better maintained trucks

RAYMOND P. 
Rating:
5.0

nothing they were all AWESOME!!! UHAUL NEEDS TO GIVE THEM ALL A RAISE!!! A COMPLETE STELLAR PERFORMANCE!! YOUR REPEATED CUSTOMER KENNETH R RAMUNNO

Kenneth R. 
Rating:
1.0

We were supposed to get the truck by 2 AM with the app but when I got there and tried to start "pick up my truck" with the app, I couldn't and it was written that I had to wait until 9 AM to get the truck by the hand of the customer service inside the location. Then, we called the customer service and your employee told us that there is nothing that he can do, except your little 50$ refund. We spent 50$ for a cab ride from the airport, book a hotel room (100$ for the nearest and cheapest) in Boston in the middle of the night because of that problem, got another uber for the ride to the hotel (15$) and then another uber (15$) to get back to uhaul again in the morning. The employee inside the uhaul location told us when we came by to get the truck that he himself put the key in the lockbox the day before for us to get it during the night. I understand that it is not his fault, but definitely your app system and it is not the first time I've had problems like that with Uhaul. The customer service has to deal with a lot of problems just because your system is not working properly, and has to deal with angry customer for that. They are definitely not paid enough to deal with the problems that their own company is creating. Definitely the WORST company system I've seen, and I will NEVER recommand your company. Oh, last thing, what will you do for the extra 180$ (- 50$ refund) that we had to pay for your mistake ? Best regards, JF

Jean-Francois P. 
Rating:
5.0

Thanks for the Amazing service as usual Andrew might pay you to not go on vacation again lol thanks again always a pleasure

Samuel A. 
Rating:
1.0

I had filled in fuel and they claimed that it was not the mark and it was off by a little and they charged me $70 extra for fuel. Since I did not take a picture on the start of my trip and the manager was not there. They told they couldn't do anything. They literally charged me for a full tank of gas which was maybe off by 2-3 gallons. Horrible experience wouldn't recommend this location to anyone.

GURU B. 
Rating:
1.0

Customer did not leave a comment.

BESEL L. 
Rating:
5.0

Very pleased with the over-all process. The representative that assisted me with my rental provided exceptional service. I will recommend your location to my friends and associates. Thank you!!!

WILLIAM M. 
Rating:
3.0

The dispatch did not even provide me with someone for 2 hours after I first contacted U-Haul. I was stuck on the side of a highway without the ability to contact anyone. In total I didn't get help for 3 hours until the service person showed up.

Kevin R. 
Rating:
4.0

Only issue is the mileage. I feel as if it was way too high and bill needs to be reviewed. Not sure why it was so much higher than a month ago with the same destination.

Anand M. 
Rating:
5.0

Tony and Andrew are very helpful and a pleasure to work with!

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Excelente atención de la señorita Amina

RAQUEL M. 
Rating:
5.0

andrew is wonderful!!

Barbara M. 
Rating:
5.0

Nothing

Ralph S. 
Rating:
5.0

Just very nice employee's... Very happy with everything..

David W. 
Rating:
5.0

Very,very nice

Reinaldo B. 
Rating:
4.0

Make sure trucks are clean front and back and repaired before next use.

Jasmine W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

BRETT L. 
Rating:
5.0

Andrew and Amena were A++

Anthony R. 
Rating:
5.0

Andrew was so patient and articulate with explaining and helping me out through my process appreciate his service and help will surely refer all my friends and family to him and the location for future rentals thank you Andrew again 😊

Abla D. 
Rating:
5.0

Thank you, fast and nice.

Tak Tsing L. 
Rating:
5.0

Andrew, the sales person very helpful with our Trailer rental. Thank You!

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Dell C. 
Rating:
5.0

Trailer had slight leak along lower seam but no water damage done. Brought to uhaul attention when returned.

EDWARD C. 
Rating:
1.0

Truck was scheduled at 3pm and I received a phone call from your office one hour before to pick up the truck letting me know that the truck was not available until 6pm. The day before supposedly your office had Two truck availables. The customer service sucks.

maria G. 
Rating:
4.0

When you book online to reserve dollies and other moving equipment make sure the person gets it, not just say we don't have any when you go there to pick it up.

Barbara T. 
Rating:
3.0

Customer service wasn't great. The person didn't even bother bringing me over to the truck I was renting and also didn't double check that the appropriate rental equipment was in the truck, which it was not.

RAUL C. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
2.0

Customer did not leave a comment.

Judwiener B. 
Rating:
5.0

Customer did not leave a comment.

Hugo U. 
Rating:
5.0

Very professional, went above and beyond to make the whole process seamless.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

SOM T. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

JOSEF S. 
Rating:
5.0

Thanks Amina

OSCAR N. 
Rating:
5.0

The young woman I worked with in the morning was fantastic. She was very helpful, finding a truck in the April snowstorm we experienced. The kind of person you hope to encounter and work with at 9AM on a moving day. During the move I was stuck in traffic from two separate accidents and didn't return in my 4 hour limit. When I did return, I mentioned it to the employee at the counter and explained. He was also very understanding and didn't have any concerns. Just great customer service all day today during a move that was otherwise quite frustrating!

Joshua M. 
Rating:
5.0

Awesome service

FRANK L. 
Rating:
5.0

Anthony was awsome

Justin C. 
Rating:
5.0

We had a great rental experience thanks to Andrew! He was very helpful and accommodating to our needs. Andrew was, also, very friendly with a "can do" attitude! Will definitely be back to rent from Andrew. Thank you!

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Continue to maintain your excellence

Manuel A. 
Rating:
1.0

Hello, I don't accept fuel service fee and fuel charge. It was quarter tank when I got it I have pictures which I can prove. I left the tank same level how come you charge me 55 dollars! I would never recommend this company to anyone!

Rasim D. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe B. 
Rating:
5.0

Andrew was very helpful and respectfull it was a wonderful experience too rent with uhalu and will referring you to my friend and family

Julie C. 
Rating:
5.0

Excellent

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

vanderlei R. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Andrew was very helpful helped out at the end great customer service would recommend my people to him

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

The only thing that I will say needs a lot of improvement is the internet site when we customers login into our profile and the mobile phone, those twi are awful, but staff were super extremely friendly no matter what, the following up services amazing.

Mayda R. 
Rating:
5.0

Offer the customers the ability to drop off at a location closer to their move. I've been told that I have yo bring the truck/van back to this location when I'm done using it; though I was moving stuff from Malden to Lynn. This meant that the mileage cost doubled and so did the gas usage and driving back to My new place extremely tired after moving all my stuff and back and forth driving.

ANA H. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

herbert M. 
Rating:
5.0

With the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.

Francisco O.  |  Overall Experience 
No reviews have been submitted for this location.

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