Excellent customer service. I reserved online and accidentally went to the wrong location on the same street. He was very helpful and handled the reservation transfer/cancellation. Thank you!
JARED YCustomer Reviews for U-Haul of Malden-Route 60
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of. The Manager Andrew was Great! Very customer oriented and well versed on U-Haul businass os a whole. Would highly recommend this location.
SEAN BExcellent service Nice and friendly staff they are always ready to help. Malden staff you’re the Pros
MITCHELL VSa'id, Manny, and Monica were all terrific to work with. Based specifically on their customer service I will go back to this U-Haul location again and I will also refer this location to anyone who needs moving and/or storage service and supplies. Seriously, they were amazing and the help they provided was over and above anything I expected to receive. They helped me pick out the right supplies, truck rental, and held every door for me on the way in and out. THANKS!!
KURT BNothing at all! The gentleman that was working on 12/13 at this location was absolutely phenomenal. I got there early and he was extremely pleasant and helpful. 10/10 employee! He deserves a raise! I wish I got his name but he was the first one there when they opened.
KEVIN OMake sure vehicle mechanics are good. Had a couple of issues with my last two vehicles that I rented. Otherwise, customer services there is very good. Everyone is nice and specially Monica was very helpful
MOHAMMAD EI highly recommend U-Haul! Excellent service, with clean trucks that are practical and very easy to use. Everything works smoothly and without unnecessary bureaucracy, which really helps with the rush of everyday life. Excellent customer service and a great experience from start to finish. Highly recommended! Recomendo muito a U-Haul! Serviço de primeira, com caminhões limpos, práticos e super fáceis de usar. Tudo funciona sem burocracias desnecessárias, o que ajuda muito na correria do dia a dia. Atendimento excelente e experiência ótima do começo ao fim. Recomendo demais!
Lucio FFelicia, Monica, and Noah were exceptional!! Thank you for your help!!
ABEL W😁😁😁
DINESH KGreat service
MARK YThe gentleman who helped me was extremely easy to work with, and was very quick in getting me in and out. Appreciate his attitude.
COOPER PI originally made my reservation at this office. Staff was extremely knowledgeable and helpful. When I later dropped off my rental, staff again was very helpful- the drop off was quick and easy.
ROBERT CGreat staff
Riley WThe staff has been very helpful in the course of the transaction
MITCHELL VKeep the team.
WILLIAM CExcellent crew at this facility. I will always support this location
JOSEPH PI don’t even live in this town anymore and I still go because of the staff
KARLA MGreat customer service, was very helpful in selecting the right trailer for the job at hand.
CHARLES Fwas great except one of the tires was low. filled it up and was fine
JOHN KThe day of the picked up the store was closed, I understand any emergency can occur but it were a lot of client upset because of this, I don’t know if I will go back to the same store
HIRAM CThe best customer service
Claudio NGot charged for a utility dolly which i did not take!
MOHAMMADHOSSEIN RAmanda the agent was so rude and not professional. I ll not recommend this location .
NABIL ETrucks have a cigarette smell
CHRISTIAN BParking and drop off is tight
JEFFREY LFriendly staff.
James RAlways a pleasure to do business with this location
MANUEL AThe woman that rented me the truck and resolved a problem with milage reporting when I returned the truck did an excellent job.
STEPHEN DThe staff in Maldeh , Ma were great! shareen and another I can’t remember her name were So helpfull and helped me pick the right size and lock. The Ubox acctualy arrived in Chsrlotte way earlier the expected. I was also very surprised with how helpfull the staff in Steelcreek are. Derick was very patience and help me a lot with choosing the right Moving help. Thank you!
patricia cNone
ROBERT YThe vehicle is running a little less than a quarter full of fuel… I put in $10 worth of fuel… and on top of that, the bill charged me an additional $30 for the extra tank of fuel. I don't think it's fair because the tank was low and I had also put in fuel… and I left it at the level it was when I received it… I'm not happy with the additional $30 I was charged on the bill.
FRAYLER AExcellent service. Very good costumer services.
Sarah MKeep the excellent service going!!!
MANUEL ACost too high, high insurance for nothing, wait a long time for approval, need more money, please don’t use this.
GUILU LThe woman that I dealt with was excellent
JOHN LMalden Crew members were able to explain how to drop off the key 🔑 in case of the drop off location in Barry VT, It was closed and I didn't have any complications, I thank you.
SARAH VThe drop off location needs more room for drop off trailers but the lady employee assisted me quickly and professionally, and helped me check the trailer in and remove it from my vehicle, and that was a great way to start my day.
RONALD DVery nice people helpful and knowledgeable
TAVON BThe actual people I dealt with returning the trailer were very nice and helpful.
DAVID LThe trucks rear turning signals and brake lights didn't work. The central brake light at the top did.
PETER TIt was very expensive.
Sawyer CExceptional customer service.
WESLEY KBoth employees that helped me with check in and drop off were very help full!! The cargo van was ready and very clean. Very happy with the service received!
MAYRA HI was in and out very quick,, with very pleasant customer service. The return was equally pleasant, with a UHaul employee waiting outside to receive the vehicle and send me on my way. All in all, it made the stress of moving less stressful.
RAYMOND AI had a lot of items become damaged in the move. It seems that water got inside of my uBox and damaged electronic components of what I was moving. Additionally, many things were banged up and excessively dirty from the uBox even though I hired professional movers to load the box for me. I purchased insurance for the move and am having a difficult time navigating filing a claim for damages.
Lynne CUhaul and the employee there, Noah, were amazing. He made this difficult time much easier. It took me 10 minutes to rent truck and go on my way. I would definitely recommend Uhaul and this location
LAUREN MI would like to talk to Customer Care as I have complaint against poor communication!
SHREYAS VI really can't say too much because everyone was so helpful and courteous. Your staff there are just awesome
OC PThe customer service was fantastic. Excellent experience thank you
KRISTEN AKeep the way it is thank you
SINVALDO CMy reservation was changed from a U-Haul location that was 5 min away to one that is 35 min away from my house. This increased the mileage by 200% and also the cost. I disliked the last minute change to this location. My original reservation meant nothing.
GWEN ROrder has the u-box going to Somerville but it was actually at malden so my movers has to go to both.
Audrey BInformar opções
EDSON RWith the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.
Francisco O | Overall ExperienceThe clerk on duty seems helpful.
Lisa H | Overall Experience