The trucks rear turning signals and brake lights didn't work. The central brake light at the top did.
PETER TCustomer Reviews for U-Haul of Malden-Route 60
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very expensive.
Sawyer CExceptional customer service.
WESLEY KBoth employees that helped me with check in and drop off were very help full!! The cargo van was ready and very clean. Very happy with the service received!
MAYRA HI was in and out very quick,, with very pleasant customer service. The return was equally pleasant, with a UHaul employee waiting outside to receive the vehicle and send me on my way. All in all, it made the stress of moving less stressful.
RAYMOND AI had a lot of items become damaged in the move. It seems that water got inside of my uBox and damaged electronic components of what I was moving. Additionally, many things were banged up and excessively dirty from the uBox even though I hired professional movers to load the box for me. I purchased insurance for the move and am having a difficult time navigating filing a claim for damages.
Lynne CUhaul and the employee there, Noah, were amazing. He made this difficult time much easier. It took me 10 minutes to rent truck and go on my way. I would definitely recommend Uhaul and this location
LAUREN MI would like to talk to Customer Care as I have complaint against poor communication!
SHREYAS VI really can't say too much because everyone was so helpful and courteous. Your staff there are just awesome
OC PThe customer service was fantastic. Excellent experience thank you
KRISTEN AKeep the way it is thank you
SINVALDO CMy reservation was changed from a U-Haul location that was 5 min away to one that is 35 min away from my house. This increased the mileage by 200% and also the cost. I disliked the last minute change to this location. My original reservation meant nothing.
GWEN ROrder has the u-box going to Somerville but it was actually at malden so my movers has to go to both.
Audrey BInformar opções
EDSON RGood customer service 👍🏿
WILLIAM FBetter customer parking. Other than that everything was excellent. Every staff member was helpful and friendly.
John KThe pickup experience was incredibly disappointing due to how the desk attendant treated us. We came close to canceling the reservation altogether. The staff member failed to clearly communicate the insurance waiver requirements for cargo vans. The signage said something like “must provide documentation,” so I assumed physical proof was needed and switched to a 10’ rental truck, which didn’t seem to require it. When we double-checked later, he confirmed that simply showing a policy number on the phone was enough. Instead of clarifying politely, he condescendingly insisted we reread the instructions, claiming they were perfectly clear. When I asked to switch back to the cargo van, his response—“You people make it very difficult for us”—felt particularly offensive and dismissive.That said, I want to acknowledge the the staff during drop-off; she was friendly and extremely helpful.
Samarth LVán had trash in it; the tire pressure monitor light was on, the power adjust for the passenger side mirror wasn’t working and the brakes were soft. There also seemed to be a bit of a pull in the alignment. The worst vehicle I’ve rented with U-Haul.
SETH ICustomer service was fantastic, incredibly helpful.
CARLOS AHelpful in all areas, easy sign up, picking, and dropping the truck off was an easy process with allowing you to leave your vehicle made the transition so much easier.
THOMAS JI leave 3 stars because I had my location changed one day prior to pickup, and then on pickup day I was changed again to another location. This was a very unfortunate way to start a move! However, this location itself was 5/5 stars and the guy that we spoke to was very good.
David SEs excelente
DEGLIN GThe equipment was ready and in good condition
Nancy MEmployees were great!
JACK TThe people at the location were great!
Matthew DThe traffic pattern at the facility needs to be updated or changed on both pick up and return, I was instructed to go against the posted traffic pattern and pick up and return my trailer... Other than that just perfect thank you for being there!
JOHN SGreat customer service all round
CONSTANTINE MThe gentleman that helped me was fantastic.
Richard CWHEN I ARRIVED TO PICK UP MY TRAILER IT WAS NOT THERE. THE WRONG TRAILER WAS RESERVED. I HAD TO GO TO MALDEN TO PICK UP THE TRAILER I NEEDED. BECAUSE OF THIS I WAS OVER A HALF HOUR LATE FOR MY APPOINTMENT. I WENT TO TWO LOCATIONS, SO I AM NOT WHICH LOCATION I AM SUPPOSED TO JUDGE. THE PEOPLE AT BOTH LOCATIONS WERE FINE. I BLAME THE PERSON ON THE PHONE WHO MADE THE RESERVATION.
GEORGE EVery good
LUIS CManny was excellent
Jackie GNothing the people in the am very nice helpful and the guy in the afternoon return truck too super nice helpful I'm a happy customer
JAMES GVery friendly and fast service.
KEVIN HThey were wonderful and friendly and didn't charge me for the extra half day.
VALERIE Mvery clean - organized and all people working there have a great attitude Thanks ** a little tight for space outside - but that comes with the area
PAUL TThe customer service with everyone I worked with was very good. My interactions with representatives over the phone was helpful as well. My rental process was extremely smooth.
Kaila PThe people were nice and efficient where we picked up. However, it was raining the day we moved. The trailer must have been constructed poorly or old as everything inside the trailer was wet. There was a mattress, clothes and furniture. Very disappointing.
ALEXANDER Ri very recommend!
OSMAR MStaff was exceptional, helpful and friendly.
Jason FJust keep doing what you're doing. This place is the best.
Terry CThe people here are great, they are very helpful.
JERRY CAs always, I had a great rental from this place. Their employees are outstanding.
TAMMIE-LYNN CExcellent servis
santos vI did not interact with personnel as the location was closed but the drop off activity was easy.
TRYNTJE B100%
JOSE MI work for a school and we rent a van three of four times a year, Everyone at this branch is great.
ROBERT KCustomer service rep was awesome
Thomas CAll staff is friendly
ADIL BExceptional front desk service. The woman there made it painless to rent a vehicle from you guys!
CHRISTOPHER MNothing. Except be more detailed where to drop off keys otherwise EXCELLENT SERVICE
ANGELO CAlways helpful and it’s a pleasure doing business with you guys
DANIEL FN/A
MARIANO RKeeping
MARCIO LIt’s a little bit pricy. Used it just for an hour and got charge $71. Dont know why it say 19.99
maritza sAlways very courteousand helpful with anything that I need.
TAMMIE-LYNN CEmployee who worked on Saturday 3/8/25 around 2pm was outstanding. All the other employees are great as well. Keep it up!
ALEXANDER SWorst company I've had the displeasure of doing business with in a very long time. Gave ample opportunities for uhaul to make things right and in the least show some empathy for the disgusting amount of stress they caused during an out of state move. Will be warning everyone in my networks and horrific reviews to come.
Michelle CTa tudo bem
HOUTSON CUnexplainable Charges/bills even fuel level was above level I rented the car yet they're exploiting the customers.
GILBERT Fbest customer service
FERNANDO VThe staff were great
PETER MThe owner was excellent very nice accommodating
SAINTVIL DGreat location, staff was friendly and responsive. Thank you for making this super easy. Will male this my preferred location.
Teofilo MVery Nice
Rodrigo FWith the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.
Francisco O | Overall ExperienceThe clerk on duty seems helpful.
Lisa H | Overall Experience