Customer Reviews for U-Haul of Marlow Heights

Rating:

5.0

For the people who don't have access to a cell phone to authorize the transaction you shoul make available to them at your locations a alternative option to streamline the process

Rating:

5.0

Everything went smoothly thumbs up from me I will be using you in the near future

Rating:

5.0

My Experience was Outstanding, Excellent, Professional Customer Service. Keep up the Great Service

Rating:

1.0

First off when picking up the AM manager was completely helpful and patient with assisting us when making our pickup smooth as possible. But the Return was By Far the worst experience I’ve ever dealt with me and my family received a Call from U-Haul at 7:30 am to state that we are 8 hours late not reviewing the online request than to come terms that oh I see it now disregard I see what u saying see you at 1 than when I arrived in the U-Haul truck I was early and went to back to park take pictures and return the key and associate approached me saying oh you are returning we got it from here, I gave my name he than stating a different quote than tried to get me to pay on his phone and than I told him sir I have the app he than got loud and looked at another worker who was dressed in his Muslim attire stating all loud He already has the app and than stated he has app anyway after that the Guy dressed in the Muslim attire basically was telling my spouse to move up and park where there would be cars blocking the exit and he than told another car to pull up and than he starting coming at her to say you parked in the van lane please move forward all to have her back up and pull around anyway as she is pulling around they were getting in there personal cars that was blocking in the first place they waited to move until she backed up so the service picking up seems sketchy like they were trying to Fraud us by trying to get me to insert my bank information on there personal phone and than to start being arrogant towards my spouse about where she parked is bad customer service and the return was horrible they should be terminated in my opinion how many other people are victims to this action. Please contact us thanks.

Rating:

5.0

Thank you

Rating:

5.0

The guys were great. The customer service was excellent. They were fast multi tasking with several people at a time. This will be my go to when a U-Haul is needed

Rating:

3.0

This used to be my favorite U-Haul until they start lying about the bathroom being out of service. I saw one of the employees go in and use it and come out. I started to say something but I just observed.

Rating:

5.0

Customer service was great.

Rating:

5.0

The air conditioner a/c didn’t work it blew it pure hot air and the inside of the unit smelled funky.

Rating:

1.0

It was time consuming to check in through the app. Wifi signal is horrible. After all this time lost, now I can't leave my vehicle on site. I was informed I would be towed. Canceled reservation, but my card was charged,. Went back to get vehicle, now have to start the process all over again. Then I was informed I must put 30 as estimated mileage. I have never heard this and I have rented several times. I was told each location is different. Gas reading was incorrect. I was told to bring vehicle back 2/3 full when it was a little over 1/3 full. I only needed the truck for about an hour and it took longer than that to get the truck. The location for the original reservation was not open and I was sent to the St Barnabas location. Worst experience ever

Rating:

5.0

Great Service

Rating:

5.0

Everything was great. Will use this property again if needed.

Rating:

1.0

The insistence on using the app is off-putting. If you are going to make customers use the app, it needs to be more streamlined. Charging me a late fee, even though I rented the vehicle and brought it back the same day, is unacceptable.

Rating:

1.0

U-haul is a rip off when i pick up my truck there was no gas in the truck at all i had to pull out and go straight to the gas station then i was charger for a whole extra day for being 30mins late is insane they’re rip off take all your money no really perk for the customer i feel as though i was ripped off big time. U-haul only looks out for its business and not the people

Rating:

5.0

Nothing it was excellent

Rating:

5.0

The young man that waited on me was very nice and patience. Your location need more people to help.

Rating:

5.0

Self serve kiosk would be nice. With assistance from an employee in the store if needed. I did my pre-check before arriving on the App as instructed. When I got there to check-in. I had to go on uhaul website and do it all over again. The employees at this location were polite and helpful.

Rating:

3.0

U-Haul should service their trucks better the truck that I had wobble a lot grind as if it was going to break down on the road

Rating:

5.0

James was awesome he walked me through the entire process I would definitely recommend this location he made the process so easy

Rating:

5.0

Nothing

Rating:

5.0

Nothing .. The staff were exceptional .. Courteous ; helpful ; Knowledgeable efficient. I was treated with professional dignity ..

Rating:

3.0

Make sure the truck aren’t on E before a rental

Rating:

5.0

The staff was very helpful and hardworking.

Rating:

5.0

Customer service was impeccable

Rating:

5.0

Nothing Leave greatness alone!!

Rating:

5.0

Good

Rating:

5.0

Awesome customer service for all staff employees

Rating:

5.0

Everyone had awesome customer service and its rare in the Area. Outstanding job!

Rating:

5.0

The agents were professional and knowledgeable. BUT, I was shocked to see my bill, how can a $19.99 rental end up $88.78. The mileage is too high.

Rating:

1.0

I was very disappointed with my recent U-Haul rental experience. The amount I was charged for this truck was extremely high, and I do not believe the mileage charges were accurate. I was told that the mileage was calculated by the computer system, but I personally tracked my miles during the rental and my records showed fewer miles than what I was ultimately charged for. When I questioned the discrepancy, I did not receive a satisfactory explanation. As a customer, I expect transparent and accurate billing. Instead, I left feeling as though I was overcharged and taken advantage of. I recommend that anyone renting a truck carefully document their starting and ending mileage and review their final bill closely. Unfortunately, based on this experience, I am not confident that I was charged fairly.

Rating:

5.0

Great management great service all year round

Rating:

5.0

The gentlemen that checked me in was wonderful. Very professional and kind. There were three of us in there at one time and he managed to get us done all at the same time with profession. TY

Rating:

5.0

Please have a MONTHLY sale on mileage. For example; if a customer is going to need 50 miles then mileage half off.

Rating:

5.0

Manager showed great customer service

Rating:

5.0

💯💯💯💯💯💯💯

Rating:

5.0

They did perfectly at this location!!!

Rating:

4.0

Always good customer service.

Rating:

5.0

Nothing was clean on the inside and outside, the general manager was very professional. Every staff member I had talked to was polite and friendly best experience I had in a long time

Rating:

1.0

Que hablen y digan un precio luego salen con otro pague 200 por 7 horas es demasiado

Rating:

5.0

Young man at desk with locs was very nice and helpful. Service was great!! Ms.

Rating:

5.0

The respresentative at this location was extremely nice and helpful, and really knowledable about his job.. This experince was surperb.

Rating:

4.0

Michael was very helpful and explained many things I didn’t even think about. However, the air conditioner did not work in the truck.

Rating:

5.0

Nothing, all of your staff provided great customer service.

Rating:

5.0

Great service!

Rating:

5.0

Thank you to the owner for helping me out. Great customer service

Rating:

5.0

Keep up the amazing work guys 🙂

Rating:

5.0

Great location, clean equipment and super friendly service. Reservation was at 10AM but I did not pull out until 10:30AM. The WiFi at this location is very slow. Took me 30 MINUTES to complete registration and get the keys. Please invest in faster WiFi.

Rating:

5.0

I recently received outstanding service in the Suitland/Temple Hills/Marlow Heights area, and I felt compelled to share my experience. Every staff member I encountered was extremely helpful and professional. I interacted with four gentlemen at different points during my visit, and each one contributed to making the experience smooth and pleasant. The supervisor—whose name I unfortunately forgot—was truly exceptional. He had a Louisiana accent and carried himself with a level of professionalism and care that stood out. He is, without a doubt, a top-tier supervisor. Mr. Michael, my service representative, was equally impressive. He was gentle, kind, and highly professional throughout our interaction, ensuring everything was handled with care. I also want to acknowledge the two other gentlemen who assisted me—one who finalized my service and another who handled my equipment. Their support did not go unnoticed, and I sincerely appreciate their help as well. If possible, please extend my gratitude to the entire team. Their commitment to excellent customer service truly made a difference

Rating:

1.0

First they had 1 employee a day before 05/01 I was suppose to pick up at 10:30 I end up leaving after 11 and my movers was waiting on me at my house which went into my moving time, check engine light was on and the truck stunk bad also the service in the area suck when it’s time to complete your return

Rating:

5.0

Customer service was excellent. I was a walk in. The representative walked me through the reservation process and I had a truck in a fes minutes. Drop off was just as easy.

Rating:

3.0

Everything was ok but the truck had no gas in it. It was actually 13 miles until empty. I wasn't sure if it would get to a gas station, the gauges aren't always accurate. I asked and was told to just return it like that.

Rating:

5.0

Amazing Customer Service.

Rating:

5.0

The staff were knowledgeable and professional. They provided efficient service which made this rental a breeze.

Rating:

5.0

Great customer service.

Rating:

5.0

I was extremely satisfied, thank you 😊

Rating:

1.0

Services from the Supervisor and a lot of the employees are unprofessional . The amount of of verbal sexual harassment going on in that particular Service Center is ridiculous. The customer service all around since The supervisor Kenneth got demoted is just trash!!

Rating:

4.0

I didn't get a receipt.

Rating:

5.0

Thank you Brian Baker for making everything right. We appreciate all your help

Rating:

4.0

Did well during very busy conditions