Customer Reviews for U-Haul of Middletown

Rating:

5.0

This is probably one of your best run offices.

Rating:

5.0

When the windshield wipers stopped working, they exchanged the van for another and helped me transfer my cargo into the new van. Those guys went above and beyond. Excellent service and I was very satisfied.

Rating:

4.0

The check-in and check-out process was excellent—the local staff was friendly, fast, and very professional. However, I had two notable issues with the truck itself: Brakes / Steering Pull: Under braking, the truck pulled hard to the right, which felt like a potential safety concern. When I mentioned this to the staff at drop-off, the response was simply, "Everyone likes that truck because it has a backup camera," which didn't address the vehicle's braking issue. Climate Control Knob Missing: The temperature control knob for the heater was missing, leaving it stuck on full blast. Because it was a rainy day, I had to run the defroster to keep the windshield clear, but the only way to avoid getting roasted was to drive with the windows rolled down. Staff did let me know the replacement part is on order, but it made for an uncomfortable drive. The local team was great to deal with, but this vehicle definitely needs some immediate mechanical attention before going back out.

Rating:

5.0

Staff was exceptional

Rating:

5.0

check in and return were very easy. Overall a good place

Rating:

5.0

Very friendly and informative staff. Everything ready upon arrival. Drop off was easy. Would strongly recommend.

Rating:

5.0

Just smelled like someone smoked in it and steering wheel was a bit tacky from smoke! But overall, was fine

Rating:

3.0

The truck I had had 171,000 miles on it, the engine sounded like it was about to explode and at 55mph the truck vibrated.

Rating:

1.0

I am extremely disappointed with my experience renting this U-Haul truck. There were roaches inside the truck. I discovered them after I had already loaded my belongings. This created a serious sanitation issue and put my furniture and personal items at risk of bringing roaches into my home. A rental truck should be thoroughly inspected and cleaned before it is given to another customer. Finding roaches inside a vehicle that is being used to transport household belongings is completely unacceptable. I now have the added stress of checking and treating my belongings because of something that should never have happened in the first place. I hope U-Haul takes this seriously. This truck should have been removed from service, cleaned, treated, and inspected before being rented again. I would strongly recommend that anyone renting from this location inspect the truck carefully before loading anything into it.

Rating:

5.0

Nothing

Rating:

5.0

GIOVANNI,RAVEN , DOMINICK, Ravenand MR RICK FROM BROOKLYN THEY WERE ABOVE N BEYOND!! Rick had CLASSIC OLD STYLE 70’s DISCO PLAYING GREST EXPERIENCE….. THANK YOUS🙏🏻❤️🎈🎈🎈10 stars🤩🤩🤩🤩🤩

Rating:

5.0

The truck i used almost shook off the road ar 4o mph i have rented here before no issues.just this time i got a bad truck told guys when i got back better check it out unusable

Rating:

5.0

I picked up two times on the weekends. I don’t remember all their all names but the three guys were BEYOND helpful. I sold my Middletown home after 37 years so you can image my emotional state. Of course I cried at the counter! Holy cow! These guys even offered emotional support lol! I dropped back one rental on Tuesday. They called themselves the A team when I said Hey! You aren’t the young guys. Again, personable, helpful and joined in on my now happy day.

Rating:

5.0

1) Both on pick up and drop off, just had 1 young man working and a line both times. He was terrific and working his tail off seriously..You need to hold onto him 2) I suspect a good chunk of time folks renting your vehicles generally drive "smaller vehicles" so there is definitely some adjustment to the larger Uhaul vehicle. So the 1st time we drive it we are going out on the very busy RT and the fast cars. Would be great if there a practice area (back of your lot ) to simply drive in a circle to familiarize oneself with where the mirrors are, where gas & brake are, used to turning radius etd

Rating:

5.0

Easy rental and return and the trailer worked out great

Rating:

2.0

I was charged fees that weren’t on my contract. The website and especially the U-Haul app are terrible.

Rating:

5.0

THE COUNTER PERSON WAS EXTREMLY HELPFUL AND COURTEOUS. THE VEHICLE WAS CLEAN AND RAN PERFECTLY WAS EXACLTLY WHAT I NEEDED

Rating:

5.0

Friendly and helpful staff

Rating:

3.0

TRUCK WAS FILTHY ON THE OUTSIDE AND FRONT GLASS HAD 3 CHIPS IN IT

Rating:

5.0

This went great. I appreciate the helpful staff.

Rating:

5.0

It was an easy experience

Rating:

5.0

Trailer was definitely beat on but worked great

Rating:

5.0

I had no issues.

Rating:

5.0

Very positive experience

Rating:

5.0

Pricing is a bit misleading $19 rental plus 30 miles turns into over $100

Rating:

5.0

Great installation Professional and friendly service .

Rating:

3.0

Didn't realize until I pulled out and it was too late that the gas have had significantly less then the paperwork said. So I ended up having to put an extra $20 in gas in to avoid being charged for not having it to the amount the paperwork said. Someone should be checking this better.

Rating:

3.0

One of the staff was friendly the other was non communicative. We didn’t get instructions on what to do when returning the equipment.

Rating:

5.0

Clean, easy, quick in/out, knowledgeable staff

Rating:

5.0

easy checkout

Rating:

1.0

My quote was $140 and I was charged $240 when I asked for an explanation they could not provide one for me and did not offer to give me credit I deserved.

Rating:

5.0

Good overall experience. The $19.95 teaser rate is deceptive and makes customers feel like fools for not reading the (very fine) print. Lose it.

Rating:

5.0

The young gentleman I worked with was not only professional and knowledgeable, but candid, caring, and empathetic. His wisdom is way beyond his years, and you need to promote and retain the representative who walked me through the process of renting a U-Haul trailer in Middletown. I'd be open to speaking to management about this young gentleman and my experience, how he thought outside the box and made sure that my daughter's college drop-off experience was not hindered by U-Haul or my lack of preparation. Retain and promote that young man, or he'll start a business of his own one day.

Rating:

5.0

Flawless transaction

Rating:

2.0

Pricing was inconsistent and not as advertised

Rating:

4.0

The truck had issues with the transmission sticking and the brakes becoming extremely hard to depress. I had to move items from storage that is a 100 miles away and travel on highways. These issues were not only scary, but dangerous as well. I reported it to the u haul location and they told me they had 5 other vehicles down at this time and no one was fixing them, he couldn’t afford another truck out of service. I felt I didn’t receive the quality of product I expected and safety should be number 1.. that all said, the owner and workers are pleasant and the truck itself was clean with a great AC which we needed as it was 90 degrees out.

Rating:

5.0

Easy, convenient service!

Rating:

3.0

Trucks only get 2 miles per gallon apparently

Rating:

3.0

Trucks were in terrible condition. Was charged 6 gallons of gas for driving 12 miles. Trucks only get 2 miles per gallon??

Rating:

2.0

Ordered a 15ft truck. The user before me did not return the keys. It was discussed that they had not even called the guy for the keys till I got there to pick up the truck. I had to wait 40 min to get the keys as one of the employees went to pick up them from the last user. There was no dolly on site period, dissipate me reserving one online. Then the ramp to the 15ft truck was broken... the attachment to make it flush with the box truck was broken...had to wait for the service guy to come out. Time line.. I pushed back my pickup from 7 to 10 due to a flat tire 10am arive for pickup, there are no keys or like truck on site. 10:40am swipe my card for the hold and get keys By 11-11:15 call and put in service request online for the ramp 12:52... get the callback that the guy should be there in an hour. Thankfully the service gent was about 30 min early, does his thing and pops off in about 15 min with the quick fix being dont pull the ramp out all the way. The only positive was that the manager gave us weekday rates vs weekend rates for my troubles.

Rating:

5.0

the staff was proffesional and honest

Rating:

5.0

Fast polite and easy

Rating:

3.0

Reserved equipment was not available

Rating:

5.0

Amazing Experience!!!! Thank you so much!!!

Rating:

5.0

Great experience, as always, with this U-Haul location. Congratulations to Joshua's promotion tho we'll miss him. And great choice in having Patrick at this location--Patrick is prompt, professional and friendly and very knowledgeable. Glad to have dealt with him.

Rating:

5.0

I started using them again after many years of thinking I was getting a better deal at home depot. Well, lucky for me, my reservation was M.I.A when i went to pick up the Van.I reserved at home depot and they didn't have one for me or my reservation. U haul not only saved the day but saved me quite a bit of money. I have used them twice in the last three weeks and will be using them again in two weeks from now..

Rating:

5.0

Quick, efficient and professional. Dana did an outstanding job

Rating:

5.0

Dominick goes above and beyond every time. The entire team is on point.

Rating:

5.0

Nothing. Everything was perfect. Employees at this location were courteous and professional.

Rating:

5.0

The staff were friendly and went out of their way to make this easy

Rating:

5.0

Check the Air Conditioner

Rating:

3.0

Do better with your equipment and customer service I was never called about this fiasco the regional manager issued a 100.00 credit I should have been refunded 100% not good

Rating:

5.0

AC was weak in this truck. Otherwise good.

Rating:

5.0

Gas tank marker is a pain in the neck. we can't get it right to bring the needle to the exact location at the rental time. Why can't you keep the tank full and request customer to give back full? this way, 90% of the time tank if full and rarely UHUAL employees have to fill it just in case when customer doesn't have time to do it themselves.

Rating:

3.0

The trailer was filled with dirt and flower pieces. The passenger side tire which was a retread, blew 2 hours into our 10 hour move.

Rating:

5.0

Professional staff