Customer Reviews for U-Haul of Milpitas

6,691 reviews

2395 Oakland Rd   San Jose, CA 95131
(@ Montague Expwy)

(408) 943-9191

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(408) 943-9191

2395 Oakland Rd
San Jose, CA 95131
(@ Montague Expwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Long line at the counter.

Tony N. 
Rating:
4.0

Customer did not leave a comment.

Haizhong Z. 
Rating:
5.0

Customer did not leave a comment.

Rosa N. 
Rating:
5.0

There was less than 1/4 of a tank of gas. Seemed kinda low.

LEE A. 
Rating:
5.0

When I rented the truck, I walked out. Took photos of the truck to show my friends what I would be driving for my move. That was followed by move photos for my protection. I noticed that the passenger side headlight was crooked and falling out. I showed the guy and he got me into a different truck. Thankfully they had more. I guess on an improvement standpoint, touch the headlights and other parts for losseness.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Manuelito F. 
Rating:
1.0

I paid all necessary payment during the pickup the track and I used it mentioned mileage and also drop off before I said. But you charged extra $25. Please refund to my account this amount.

Resul Y. 
Rating:
5.0

Keeps smiling 😊 Great job with your team!

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

Olivier J. 
Rating:
3.0

The vehicle I rented was dispatched at ~1/16th tank of gas, also had a bad steering wobble while driving at street speeds. At highway speeds it would wobble, not as bad but notable

Matthew B. 
Rating:
5.0

Make sure you are given the correct information when you reserve a vehicle. They do not tell you everything you need to know.

john B. 
Rating:
5.0

I had, as always, a great experience.

Debi S. 
Rating:
5.0

Customer did not leave a comment.

Amos K. 
Rating:
5.0

Customer did not leave a comment.

Bradford C. 
Rating:
2.0

First: * send receipt for charges * Refund excess charged * Send details of charges * Consider adding rearview display (I see a camera but no display) valuable for big vehicles these days

Mahalingam M. 
Rating:
5.0

Great customer service. The two gentlemen who assisted me were very courteous and attentive.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Lance R. 
Rating:
1.0

When I reached out the chat online and started asking question to a lady by the name of Martha she ended the chat and walk away and did not answer my questions regarding the fuel. You guys ripped off people.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Alan S. 
Rating:
4.0

Customer did not leave a comment.

Vinod G. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

Pratik T. 
Rating:
4.0

Customer did not leave a comment.

Danh D. 
Rating:
5.0

Customer did not leave a comment.

juan O. 
Rating:
5.0

Customer did not leave a comment.

Marc N. 
Rating:
5.0

Customer did not leave a comment.

Xindi Z. 
Rating:
5.0

Customer did not leave a comment.

Marcio A. 
Rating:
5.0

Customer did not leave a comment.

Francisco V. 
Rating:
3.0

The line for this location is incredibly long since only one guy is working at the counter. We didn't get our truck till about an hour and fifteen minutes after the reservation time. However, the guy at the counter is extremely helpful and doing the best he can even though everyone in line is already quite irritated when it's their turn.

Jessalee I. 
Rating:
5.0

Customer did not leave a comment.

Caroline V. 
Rating:
3.0

I was cleaned it up my self before return and they still charge me 15$ cleaning fees .

DUYMINH N. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

The vehicle is very clean the employees were very nice

patsy V. 
Rating:
4.0

The truck driver side inside door handle was inoperative. I have to have another truck issued to me. This was done promptly. Otherwise, great service and I had no problems with the second truck.

Ray N. 
Rating:
5.0

Solo employee who is very good and explained most of what i needed. Issue was he was alone and had a line of 6 people waiting for him so i sat in this van i never rented and did not know how to disengage ebrake. I left concerened about fuel since i was going long distance. Van was not bad but could have been vacuumed but not deal breaker. Just need more staff on site.

Mark P. 
Rating:
5.0

Give Jay a raise! Super awesome.

Travis L. 
Rating:
5.0

Good Customer service

Jerome S. 
Rating:
5.0

Parking lot was packed. Lost some time getting the vehicle out.

Hung V. 
Rating:
4.0

Labeling the fuel tank size somewhere on the dash would be cool

Henry W. 
Rating:
5.0

Customer did not leave a comment.

Floro B. 
Rating:
5.0

The gentleman assisted me was excellent very professional I couldn't avast for a better person to assist me at U-Haul

James S. 
Rating:
5.0

NA

Jithendra B. 
Rating:
5.0

Customer did not leave a comment.

ANANTHARAJ T. 
Rating:
3.0

Check the air in the tires on the vans

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

Eddie Z. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
4.0

Customer did not leave a comment.

Earnhardt S. 
Rating:
4.0

Customer did not leave a comment.

Ethan A. 
Rating:
5.0

Free cake

Rebecca W. 
Rating:
5.0

for my situation, all my moving needs were met.

Daniel P. 
Rating:
2.0

It took me 1 hr in the line to get the truck

Sukriti B. 
Rating:
5.0

Customer did not leave a comment.

Eragbai Isaac I. 
Rating:
5.0

Really nice customer service. Thanks

Tai L. 
Rating:
5.0

The guys in the shop are great. I wish check out could be a little quicker win there's a few people in line. Maybe online check in for repeat customers?

aaron H. 
Rating:
3.0

The truck I was given reeked of smoke even though there's labels on the windows that say no smoking in truck. Because I did a self check out I did not go and battle this. Also the truck was missing the AC control knob so I had to drive with the AC blowing on Max the whole time.

Christopher F. 
Rating:
5.0

Everything is perfect Brandon always and happy to help

pedro T. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Good service Good people

Ziad A. 
Rating:
4.0

Customer did not leave a comment.

satinder K. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
3.0

That truck was fully unsafe to drive. There is no way that truck should be in service. I will NEVER rent from uhaul again if I can avoid it.

Thomas O. 
Rating:
4.0

Customer did not leave a comment.

Aditya K. 
Rating:
1.0

The person helping me is very rude and not professional, Also they never answer their phone when you call them. Customer service is suck's I'm not happy at all. I'm not coming back again ever to that location.

Charlie B. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Fred Y. 
Rating:
5.0

N/A

Jithendra B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT M. 
Rating:
3.0

Explain the price right and go over the days on rental if you don't use all the days

Toby G. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Great customer service - easy to deal with. Highly recommend!

Kenneth S. 
Rating:
1.0

The cabin was filthy and the smell of cigarettes was overwhelming. The air conditioning was going off and on through out the move. It was a nightmare driving through Arizona.

eddie R. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

Vinamra S. 
Rating:
5.0

Great service! Very convenient

Kabriel R. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
1.0

Crazy about the billing. No gas change but charged 56 for gasoline. Spam.

Lai W. 
Rating:
5.0

Everything is ok

pedro T. 
Rating:
5.0

Customer did not leave a comment.

Janis P. 
Rating:
5.0

Customer did not leave a comment.

Mark Alvin A. 
Rating:
5.0

Customer did not leave a comment.

Nitalkumar P. 
Rating:
5.0

Brandon was quick,responsive,& very polite

COLLEEN M. 
Rating:
4.0

Uhaul charges customers 8$/gallon if they return the truck with less gas then picked up but they don't give a refund when they return the truck with way more gas than needed. Thanks for being greedy I guess

Farshid S. 
Rating:
5.0

Customer did not leave a comment.

Edison M. 
Rating:
5.0

the team was very helpful forgot their names but all n all very helpful and professional

james V. 
Rating:
5.0

Bit surprised with separate FUELING requirement...I thought the $0.99/mile is inclusive of the fuel!!

ANANTHARAJ T. 
Rating:
3.0

Experience was decent and location is conveniently located near my home. Although the rental center seems very short handed so the waiting time to get my rental and also to check-in (return) took much longer than expected. because I can see that the staff is very busy.

MICHAEL L. 
Rating:
5.0

All 👍

Jerry S. 
Rating:
5.0

Excellent

Victor T. 
Rating:
5.0

Customer did not leave a comment.

Cynde C. 
Rating:
5.0

Daniel and his coworker that morning were helpful and great customer service. Corporate online customer service messed up my reservation by changing it from self pick up to pick up w staff. I need to pick up before the office open. Lucky for me, although the office is not yet open, Daniel and his coworker were willing to help even though they were busy. Very much appreciated them.

Stacie C. 
Rating:
5.0

Customer did not leave a comment.

Huy N. 
Rating:
5.0

Customer did not leave a comment.

Tom N. 
Rating:
5.0

Representative was extremely polite, patient and thorough.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Phillip U. 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

All good

Angela G. 
Rating:
5.0

Convenient location, courteous personnel. The only thing is possibly painting on the ground two lanes for equipment return so customers know there are two lanes and won't block the driveway.

Janis P. 
No reviews have been submitted for this location.

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