Customer Reviews for U-Haul of Milpitas

6,936 reviews

2395 Oakland Rd   San Jose, CA 95131
(@ Montague Expwy)

(408) 943-9191

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(408) 943-9191

2395 Oakland Rd
San Jose, CA 95131
(@ Montague Expwy)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good and fast service..

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Meghraj J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan Y. 
Rating:
2.0

I refilled the tank based on the mileage but still got charged with fuel service fees. Have to submit a dispute.

Jingxu Y. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
5.0

Customer did not leave a comment.

Albert F. 
Rating:
5.0

Customer did not leave a comment.

Nat C. 
Rating:
5.0

The attendant who helped me, Sharon(?) Shannon(?), was fantastic. She helped me navigate a situation that was my fault, not UHaul's, and did it with cheerfulness and kindness.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Rahul D. 
Rating:
5.0

the representative was so busy when I get there for renting but when I try to return it I found so kind young lady, she was so helpful to finish up all process quickly and explain what will be the next step. Thanks and I will recomend this location to my neighbor.

Jong Sung L. 
Rating:
4.0

The truck was really dirty when we were using it not only was it dirty the passenger side of truck seatbelt didn't click in which I also recorded. I had to go the first half of the trip without my seatbelt which is dangerous. The truck sound like it was on its last leg and have problems driving which scared me because we didn't think it would make the trip.

lorenzo C. 
Rating:
4.0

Customer did not leave a comment.

Oscar T. 
Rating:
5.0

Friendly and professional!!!

Billy P. 
Rating:
4.0

more customer parking, an additional staff member on weekends

Lindsey C. 
Rating:
4.0

Overall the service was great but the truck needed attention. The truck check engine light was on and there was a leak in the cab. I had water damage and a piece of furniture broke.

Lorraine T. 
Rating:
5.0

Customer did not leave a comment.

Yi S. 
Rating:
5.0

Customer did not leave a comment.

Ace E. 
Rating:
5.0

Always great service!

Marianne B. 
Rating:
3.0

The van I rented has a flat tire and I did not see it as I am not familiar with the van when I saw 3 PSI displayed. I had to go back to change another van. It's really annoying when they did not check anything.

Don W. 
Rating:
5.0

Customer did not leave a comment.

Arun Prasanna R. 
Rating:
5.0

Customer did not leave a comment.

ChiaHwong H. 
Rating:
2.0

porque me cobraron mal me hicieron un contrato incorrecto y tuve que pagar el doble no se quisieron hacer responsables .

Ester R. 
Rating:
4.0

Customer did not leave a comment.

Babar R. 
Rating:
5.0

Customer did not leave a comment.

Carol Z. 
Rating:
5.0

Customer did not leave a comment.

Marcel D. 
Rating:
5.0

Warriors

sabian A. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

no comments

Virgilio G. 
Rating:
5.0

Customer did not leave a comment.

Jr R. 
Rating:
5.0

Customer did not leave a comment.

Natalie C. 
Rating:
5.0

The gentleman that helped me at the deck was truly amazing As well as the women. They both told me there names I remember they did. But I forgot them because. Due to my own stress due to my move. Truly 10/10 though on there customer service. I'd recommend anyone if they need tk move to this location due to their greatness

Ryan C. 
Rating:
3.0

I returned the uhaul before my 4 hours was up but the guy didn't check it in until one hour later which then charged me extra. Had to call and dispute it.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Alejandro E. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Saumya T. 
Rating:
3.0

Customer did not leave a comment.

Yvonne R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Jyothi R. 
Rating:
5.0

NA

VENKATRAMREDDY K. 
Rating:
5.0

Small yard, alot of units makes for a tight squeeze but the staff was great and very friendly. A good staff and customer engagement makes for return customers. Overall great experience.

James C. 
Rating:
5.0

Cargo van ready when ordered. Easy pickup and return

Rodney W. 
Rating:
5.0

It was much cheaper using uhaul, and they were able to install the hitch in less than 30 minutes.

Collin M. 
Rating:
3.0

seating area is needed.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

15 minutes waiting, please hire more staff

Rodrigo V. 
Rating:
3.0

This is a good site for business rental. Staff are very helpful.

Bao T. 
Rating:
4.0

Have at least 1 more person behind the counter in the morning. There were 2 employees that I saw. One was checking in people and one was cleaning the vehicles out front. There was a line of people checking in and with only the 1 person it was taking some time.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Pushkar A. 
Rating:
5.0

Customer did not leave a comment.

Darcus S. 
Rating:
5.0

absolutely great customer service...

Cornel A. 
Rating:
5.0

Customer did not leave a comment.

Rey C. 
Rating:
5.0

Customer did not leave a comment.

Manny F. 
Rating:
5.0

Brandon provided excellent customer service. Great attitude, efficient and very knowledgeable. It was our first time renting a trailer and we were lucky to have Brandon guide us through the process.

Julia P. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

black lady at the front desk was amazing !

adam K. 
Rating:
5.0

Everything was perfect!!! Quickly and friendly Thanks

VLADIMIR N. 
Rating:
3.0

The receptionist 9/9/2022 around 3pm. She is supper nice and friendly. She set us fast and clear. Thank you!

Henry T. 
Rating:
4.0

I wanted to rent a 4x8 enclosed trailer as shown on the posters. The agent entered my info into the system for the date required. Later a uhaul person called to inform me that a 4x8 would NOT be available. Was the the classic BAIT and SWITCH advertise the inexpensive rental then it is not avail but a more expensive unit is available???

denver B. 
Rating:
5.0

Great customer service at this location, I have used this location half a dozen times in the last couple of years.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Gagan V. 
Rating:
3.0

Have a better way to measure fuel usage than the marker on vehicle. It is very approximate way to determine cost. I drove just 13 miles but had to fill up 3.5 gallons to reach the mark. I am sure the mileage is not as low as 4 miles/gallon.

Bhavinnavin S. 
Rating:
5.0

Customer did not leave a comment.

Yazmin P. 
Rating:
5.0

Brandon took very good care of us and the car.

James L. 
Rating:
5.0

Customer did not leave a comment.

Youngkyu K. 
Rating:
5.0

Customer did not leave a comment.

Eulisa Y. 
Rating:
1.0

They charged $14000 for one day rent of 15' van. According to their invoice, I drove 8000 miles in 14 hours. That means I drove 571mile/hour for 14 hours straight. Stupid stupid stupid.

JIHOON R. 
Rating:
5.0

Customer did not leave a comment.

KeiFung T. 
Rating:
5.0

This UHaul store on Oakland Road in San Jose is the best! The manager is great! The whole team is polite, efficient, and helpful. The trucks are in good order and ready on time!

Marianne B. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
4.0

The assistant manager is always super cheerful and extra helpful. A Super Thank You again.

Normand L. 
Rating:
3.0

Everything went smooth. No issues

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Vehicle was dirty. Side view mirror is so loose that it continually collapsed going down the road; almost got into an accident due to no visibility. Rough idle at stop lights engine wanted to die. Horrible vehicle

danny L. 
Rating:
5.0

Awesome customer service...the roll up door lock was a little hard to open but they helped...they are always polite and courteous..love this location

Julie C. 
Rating:
5.0

Yall we're fantastic!

ELIZABETH S. 
Rating:
5.0

The friendliest and most helpful staff

Lukas W. 
Rating:
5.0

Excellent counter service and polite attitude.

Robert D. 
Rating:
5.0

no charge for mileage

saul C. 
Rating:
5.0

Quick in, quick out service. Excellent

HOWARD M. 
Rating:
4.0

The line was long when I came back to return my vehicle. Only one at the register.

Roger D. 
Rating:
5.0

Outstanding service

Bassam Y. 
Rating:
1.0

Gas was less than full and store manager said he can't do anything about it. Why do I have to fill the gas that someone else used

Lokesh R. 
Rating:
5.0

The woman, Jolene, was extremely friendly and helpful in helping us return our truck and equipment. When we had some confusion with the drop-off location, she figured it out for us and made sure we could indeed drop it off at this location. She was also very patient and resourceful in figuring out how to process my return for unused U-Haul boxes. Overall a great experience thanks to her!

Xijie L. 
Rating:
4.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Kohinoor T. 
Rating:
5.0

Customer did not leave a comment.

mateo G. 
Rating:
1.0

Don't make claims that you make it

VENKATA SATHYA N A. 
Rating:
5.0

Customer did not leave a comment.

HOWARD M. 
Rating:
5.0

Drop off was really quick.

NINAD G. 
Rating:
1.0

Didn't have enough staff. Computer wasn't working correctly, and I told the guy I put $7 worth of gas in. Which is 1.5 gallons. I went a total of 16 miles. If that vehicle doesn't get any better mileage then that…… that's wrong. They charged me an additional $14 in gas. I shouldn't have put any gas in the truck. You have a monopoly on rental trucks so you can get away with it. So sad!!!

kristan M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Great customer service

Joshua S. 
Rating:
4.0

Maybe employ more people during the busy hours

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Wilson C. 
Rating:
5.0

Customer did not leave a comment.

Sriniwas G. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Konstantin L. 
Rating:
5.0

Customer did not leave a comment.

KEANE B. 
No reviews have been submitted for this location.

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