Customer Reviews for U-Haul of Milpitas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Milpitas

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LIKLING K. on

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Absolutely great service. The check-in and check-out processes are all streamlined and quick. We could not be happier. Will certainly come back to this location for our next moving needs. Thank you!

michael N. on

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Arnold B. on

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Jakub K. on

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Great customer care, no problems with the installation. Highly recommend

Karine M. on

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long wait to pick up preorder, uhaul given to me had a flat tire. Took an hour to get first uhaul and exchange it due to tire.

Gabriel V. on

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wheels need alignment and van needs to be washed.

Mark N. on

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Your staffs were very helpful.

Christopher D. on

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Pasquale F. on

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Very professional and kind.

wyatt J. on

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This is a busy location, management needs to schedule more employees, especially on the weekends. The new paperless (web app) seriously needs to be reconsidered. If management is trying to substitute employees with customer cell phones, they are likely to find that the net gain will be by decreased payroll and not by increased buisness (or return buisness). Replacing sales associates with a web app, is akin to replacing phone operators with a machine... it sends a clear message to customers that management doesn't care about customer service. I watched two women try and jump the line at the counter by using the web app. They were still wondering arround the lot looking for their truck when I left 15Min later. I left the lot no realizing that I needed to respond to a text message to complete the rental contract... in fact I never completed the form... I'm wondering how many other customers did the same, and how this technicality would stand up in court. When I returned the truck there was a line of customers out the door. There were only two employees on site. One of them told me I could leave the keys in the truck (rather than wait in line) and I'd be emailed the receipt. It's been 18ish hours, still haven't received a receipt. And when I left there were two customers peering in the truck, likely looking at the keys I left and contemplating if they should wait in line or take the truck I just left... it's not like the two employees there would notice considering the line of customers. And now I'm wondering if I haven't received my receipt because the truck was stolen off your lot, because I wad told to leave the keys in the truck. Another thought, it appears that every employee needs a functioning cell phone to use this new system... hopefully uhaul is compensating them for the use of their property and data plan??? If not I volunteer to start a class action suit on their behalf. There are easily 40+/- trucks at this location... and your running it with only 2 employees... somebody please explain to uhaul executives that the limited number of employees at this location is limiting their rental sales... and the new web app is no replacement for physical human beings.

Teresa V. on

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i like your serves

Ruth D. on

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We had a great experience through this location. Unfortunately, the uhaul had a few flat tires. Luckily the manager was awesome and helped us get through the process. Thanks Brandon!

Terrence S. on

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Steering on truck was exception Ally poor. Truck was all over the road. Even with no load the brakes required a long distance to stop. However the truck was clean inside and out.

Edgard T. on

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1. Rented a 10' truck from U-Haul shop close to my house through the U-Haul's web site designed for this purpose. 2. Went to that site to pick-up the truck, but I was told they didn't have it there (Santa Clara, CA) and that I had to go where they had it in another town (Milpitas, CA). 3. This "mishap" but common occurrence (as told by the rep), caused to lose proximity and time and added distance and wasted time. 4. At return time, I was back at the assigned site a few minutes prior to closing time, but the representative had closed early and was still on site smoking and talking on the phone. 5. I parked the truck behind a long line of returned trucks, but was told by the rep to move and park the truck behind the already stored trucks, lock it and place the key in the outside returned equipment box. 6. I was then charged with extra time, extra fees for utility dolly and to add insult to injury, extra service fees for returning "after-hours". 7. In my opinion, even when U-Haul has increased their demand for rental moving equipment due to the demand, they have sacrificed customer support and satisfaction in their service. Thanks for the opportunity and your time.

Nam P. on

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John B. on

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Exodus G. on

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I had impression tht I will be able to rent a small truck but on the day of the pick up, I was given a van which had me move stuff twice from Milpitas to Hayward 2x instead of one. Anyways, the representative was nice and I just agreed.

kelly F. on

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Brandon the manager. Was very good at what he does. Customer service was excellent along with his knowledge. Quick easy and refreshing feeling to set the standard from a rental company.

Ravi T. on

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john S. on

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fantastic and freindly service !

Steve G. on

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RICHARD N. on

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Joe V. on

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I had a need to contact this location by phone and was unable to do so three times. I was placed on hold for over 25 minutes. I should think you could do better than that.

Debora W. on

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Octavio C. on

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Romulo M. on

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ALVIN C. on

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Would be nice if the app save the customers preferences , this can speed up the process

Orest K. on

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Very friendly and helpful staff. Great and quick service. Nice job!

Russell C. on

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My experience was great. Special thanks to Brandon, Pete and Joey who were very professional, friendly and informative.

carol J. on

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I had to wait in line for 50 minutes to have an agent help me, even though I booked my reservation for the truck on line. This delay made me late for my appointment to pick up the furniture.

LOKESH P. on

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hesham D. on

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ADRIENNE C. on

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