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Caroline RCustomer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent the service thank you
LAZAROEDGARDO MThe gentleman that helped me was very quick and extremely helpful especially when I dropped off the vehicle and he was working all by himself
Vincent SThe staff did not open the office at the advertised opening time of 9am and only opened it 10minutes past the hour, despite being present on site. In general the site was understaffed and had long wait times despite nearly everyone already having pre-booked reservations. I was given a key for a van that was locked in by other vans. I was given a different van which had no fuel. No customer obsession was apparent in this experience at all.
alex fReally nothing
Bobby FNone, very good service
Jemelyn CNo need everything is good.
YING WFriendly and efficient service!
DOMINICUS RGood location
Manuel RNothing this truck was excellent 👍
Pablo GBrandon and the team are great! Very helpful, attentive, and friendly. My favorite place to rent by far.
John RWent through 3 U-Haul trucks to find one with gas. I had to check the cars myself because the 2 guys there seems put out to check after I brought back the keys to the first truck that was empty. They were more concerned about eating their food. I will not be back to their location.
BETO Bparking and driving out of the lot was almost impossible. kept getting boxed in by other vehicles. needs more than 1 exit from the lot! staff was so efficient, friendly, knowledgeable, accommodating. really great work at a busy location!
Sarah JBoth guys there helped me. The service is great.
Kevin CGive gas in the beginning!
CHRISTINE DFriendly
Long CJay is a wonderful and helpful manager who operates himself. He does everything to generate income for this UHaul location
Le MStaff is Really Friendly and Helpful,Bryan M he is a excellent employee he should be Promoted ,He his always Helpful y Amazing customer services Thanks Bryan M.
DULCE Gthe best service
Alfredo PBrandon, the site manager and staff was awesome. Was not disappointed with the service provided. Way better experience than what I had over 2 years ago. If ever the time comes again when I need to rent a uhaul. I would definitely come back here.
don lBryan was amazing. We y above and beyond!
patricia GVery good service! On time
Teresa ZThose uhaul trucks are pretty old but ride like a beast and get the job done. The man if God that assisted me when I picked up my rental was quite pleasant and efficient. He was was very personable and polite. Upon return of truck ...different person who was quite the opposite. Smooth drop off nonetheless.
DENISE BThis location is the best, always super helpful and efficient. Uhaul is one of the best value businesses that I use.
WILLIAM NGreat service great team very fast and efficient. If I have any other moving, needs, you know where I'm coming
ADRIAN MReliable place to get a rental, thank you guys so much
NICK ECustomer service can be improved an 80% The lady that took back my rental’s key seemed to be annoyed when I tried to explain that my truck had 300 miles LESS than when I took it out 🤭 (maybe a typo). Plus she noted additional miles to my contract, not the number shown in the odometer 😡
RODRIGO RThree different trailers later, we got on the road. Only to return 7 hrs later an haveno where to park the trailer on the property as trucks were left at the entrance blocking the driveway- it was an absolute mess and we were unable to return the trailer until the next day which was a annoying and not convenient
KRISTINE MI was impressed. Back in the 'old days' the u-haul equipment used to be damaged and prone to breaking down. Not anymore. Everything was in like new condition and worked like it shoud.
MATTHEW GOnly thing I would like to mention car needs to be check and serviced sounds like it is stalling at every stop. Overall pleasant experience.
DANG DThe Staff here is fantastic - always patient and helpful!
LISA MGas hose was cut! Got stuck in the highway!
YOUSSEF BMuy bueno
YEISON TExcellent service
EDGARDO CThe price increased by 35%, this is crazy! I am thinking buying my own instead of renting
FENG CEasy to navigate to, large lot and next to reasonably priced gas station to fill up. We did mobile app (was easier on drop-off vs pickup the day before) again, so you should have a “N/A” option for Personnel Helpful above, because the location closed before our deadline of 9p.
Carolyn RThe truck rental went as it always has, I rent from this location exclusively, I am and have always been pleased with the rentals here ( Oakland Rd. Milpitas, Ca. Thank You Paulie
PAUL S